I went there in the summer. They had a really cool ropes/zip line course. 4 different levels plus the Orange one which brings you back. Kinda scary but very fun. The people working there are super friendly and helpful as well. My boyfriend also went down the coaster they have. And we got to play a round of putt putt golf. Such a great way to spend a day! Lots of fun. We will definitely be back.

Nice mid tier lodge. Great location and general facilities. Our room was totally clean and fine for our three night stay. I was able to get a really good deal for about $110 a night plus $40 resort fee. At that price, it is totally worth staying here. As previously mentioned by others, service is very hit or miss. For example, Jordan the front office manager refused to help me even if he was standing there and there was a line for check-out. Restaurant has great drinks but very slow service. They will also not answer the phone if their life depended on it. Pool and hot tub are great but require booking the night before. Great for safety, but a little cumbersome. Overall, we had a great stay at the Snow King, especially at the price point.

Fantastic views from the balconies. Just wish they were more thorough in their accommodation preparations. Several issues with the condo that we had love call about. Other than that...

Location, location, location... right at the foot of the beautiful mountains. Nice updated rooms with plenty of places to plug things in. The hotel has a restaurant, pool and hot tub. It also offers a shuttle to the airport. My room had a comfortable bed with soft pillows and towels. My only complaint was the very poor shower water pressure. Overall a good stay. I will be back.

WARNING! BEWARE! Hidden Fees! Although our stay was comfortable and we felt like the hotel did a decent job with extra cleaning for covid, the front desk staff is very unscrupulous. I booked through Priceline and the price I paid contained a $30.00 hotel fee, which I accepted and paid up front - no problem. When we went to check out, the staff informed my husband and I that there would be an additional $40.00 resort fee (plus taxes - $42.92 total). I had paid for our one night stay in full a couple of months before this and it did not state that there would be an additional charge anywhere in the fine print (I checked). Also, they tried to charge me an ADDITIONAL $103.93 and I have no idea what it was for! I asked and there was no rational explanation and they immediately removed it (I went back in after checking out because I had gotten a notification on my phone from my credit card company). My husband and I only slept at this hotel - we never even left the room between check-in and check-out so there was no explanation for the extra charges. It is a shame that a place as nice as this engages deceptive business practices. (I also heard another customer inquiring about this hidden charge while I was in the lobby waiting - the particular clerk he was talking with explained it as a charge for the pool and hot tub....which makes no sense. But this proves it wasnt just us - theyre doing this to all guests.) IF YOU STAY AT THIS HOTEL, BE ON THE LOOKOUT FOR EXTRA, UNAUTHORIZED CHARGES!!!

This is a beautiful resort in an idyllic setting. Nested in the mountains, walking distance from downtown Jackson Hole, it is a gem.But if youre expecting anything resembling service?You will be sorely disappointed. We stayed 3 days in August 2020.Granted, the pandemic has changed everything, but you should still be able to reach someone at the resort from a room phone, right?Not likely.We were in room 754, which faces east, so morning sunrise was beautiful.However...The room is incomplete.The bathroom mirror is designed to be lighted around the perimeter. It does not light. The light in the shower also does not function.There are no shelves or niches in the shower, so shower gel, soap or washcloths have no resting places. You can only put them on the floor.The room is big. Its a good size with a cathedral ceiling. It looks beautiful. Nice art on the walls too.It has a 42 flat screen TV and small refrigerator.The view is spectacular.But the balcony is barely a balcony. If you put a chair out there, you couldnt get around it to sit down. Thats how shallow the balcony is.Getting your luggage upstairs is a joke.The rolling luggage carts have to be maneuvered up these very narrow, steep ramps cut into the edge of two levels of steps. The cards dont fit in the elevator without going in diagonally. You can fit one person in an elevator with a luggage cart.There is no phone button for housekeeping.So you call Front Desk. It always goes to a recording. No one ever answers. So you press 0 for operator. Same results. You can waste a lot of time trying to reach a human.On checkout, they nickel and dome you to death.We specifically chose this (not inexpensive) location because it is pet friendly. On checkout, they added $25 per day for our dog. Plus tax. No mention of this was ever made on booking or arrival. They also charged us $37 per day resort fee. There isnt even any housekeeping under pandemic conditions.Overall it is beautiful, but there is zero customer service. And it is no bargain.We left 2 messages for the manager and he never called back.

So much fun for the family. Do not test the limits on the alpine slide because you can and will get hurt. As long as you use the brake you should be fine. My 14 yr old always pushes the limits to everything and not only did he fall off this slide once but twice. Please be safe!

The hotel is located about 20 minute walk from the center of Jackson (free parking). Made this walk several times as it was a good way to walk off our dinner and not deal with parking.The rooms are fine. Large but dated. The bathroom is tiny.. with a glass shelf above the sink that is tilted so everything falls off.With covid: no cleaning of your rooms. No new towels or linen unless you ask the front desk for it. To use the pool or hot tub you have to reserve it. No other amenities...Asked the activities desk for some options for thing.. everything they recommended was closed for the season.. including their slide and coaster.Booked this because it was the cheapest highest rated hotel I could find. Maybe during the winter since it is ski up it is better.... it’s fine, but not great.

Updated rooms. Great location downtown Jackson. Can walk to everything in town. Was not as clean as some of the bigger chains. Was missing hand soap in the room. The hotel restaurant was amazing. Dorothy my server was great. I had the brussel sprouts and crab cakes. Very tasty. The view from the deck was amazing. All the rooms had seals which I thought was a good cleanliness measure.

Loved the large condo with the option of taking two combined suites for extra spacious living space. Had everything we needed plus!! Was also great having entertainment for the whole family on grounds that we were able to enjoy even during corona times. Grocery wasnt too far either awesome stay all in all

I booked the hotel with my CC benefits at around the rate of ~$183 a night plus the ~$31; a discount, we thought. We expected a service similar to locations like Vail. Instead, we got a much lower service.We checked in and requested a room with a view if possible. We were told they were all booked and they were all with a view, but instead we got a room with a view blocked by the trees facing the parking lot area. We couldnt see a thing, and it didnt have a balcony. We found what seemed like a blood/makeup stain on the bed covers. We let the hotel know and they moved us to a different room. Turns out, they did have a room with a view and simply lied about it; it was exactly of the same quality as our room so it wasnt an upgrade, just a change. They then called to say there might be luggage, but we know there wasnt and checked later to see if there was any, but there wasnt. The water pressure in the bathroom wasnt strong enough and both the shower and the sink wasnt capable of removing water fast enough. The TV wasnt a smart TV and didnt have Netflix or anything else on it. We also requested tooth paste, which they charged $3 for. The first time we see a hotel charging for tooth paste...These things arent important if it was a ~$60 hotel, which is what you should set your expectation to. Anything beyond that as a rate is a waste of money and youre setting yourself up to be disappointed.The restaurant was excellent. The only saving grace for this hotel.

This place has a great little mini amusement park in the summertime. Great stuff for the whole family!

Definitely not worth the $300+ a night... we stayed here for my new husband and I’s honeymoon and we were far from impressed. First, we arrived at the resort and were pleasantly greeted they congratulated us on our marriage and we were sent off to our room. The room was not at all what we expected. We were told over the phone we would have one of the top rooms with a great view of the mountains... we had a view of our truck in the parking lot. I went to the front desk to ask for a possible upgrade but they said they did not have any other possible rooms available. We decided to cancel the rest of our nights stays at Snow King, and just stayed one night. They offered us $70 off to stay the rest of our trip, but we politely declined. It was very disappointing driving all the way from central Texas to what was supposed to be a “resort”.The room was very sub-par but the hotel employees were very friendly and apologetic, we do realize they could only do so much. An extra star is for the nice staff.

The room was fine upon first appearance, however that was not the case. The longer we were there, the worse things got.The fireplace did not work, the shower was covered in mildew, the floor heaters in the bathroom did not work, the walk-in closet light did not work and there were no cup towels in the kitchen.The furniture was worn and old looking, the bed was hard as a rock and terribly uncomfortable. At least the towels and sheets were clean.Also, the food and the service in the hotel restaurant was terrible. We had a drink and ordered appetizers in Hayden’s Post upon arrival and did not finish them. The guacamole was sour, if you could even call it guacamole. It was basically just mashed up avocado with no other garnish, seasoning or otherwise. The twice baked potatoes were just a hollowed out baked potato with a glob of cheese sauce thrown on it. The service was slow or basically non-existent.

Beautiful hotel, at the foot of the mountain, very comfortable and clean facilities, friendly staff and very accommodating!

I did not visit the resort. I visited the Treetop Adventure Park. What a blast! Totally recommended. It gets physically demanding at some point but overall so much fun. Bring water to the trees because you will needed it, if you want to do all, maybe bring a protein bar too.

8/2020: Cleanliness: 0. We had urine on our toilet seat when we entered (see pictures) & handprints all over the window (see pictures), plus bathroom tab was broken. HVAC is really odd. Only hot or cold with no consistent measurement. NOT okay for any of this stuff, especially at $350 a night. This isn’t a motel, but it resembled what I’d assume we’d see in a $50 a night motel. Rooms are small, but newly decorated. Location is what rates the stars higher. Lots to do within resorts. Ample parking.

Very nice place. Clean, spacious room. Good gym.We did get a room right by the elevator but the staff moved us as a courtesy

Classic condos were dated but comfortable. Nice that there were wood fireplaces. Breakfast was excellent and grounds were easy with a dog.

We were in Jackson on vacation for July 4th weekend. When planning the stay, we thought the summer activities offered at Snow King would be perfect for our 4 kids. It turned out to be even more fun than expected. Our older kids loved the advanced ropes course while the younger ones loved the ropes course for little kids. Both are challenging and leave the kids with a great sense of accomplishment once completed. All the kids enjoyed the sled course (like a luge run) and the roller coaster. The staff is excellent and we couldnt have had a better time.

Appointments to use hot tub and pool and none available. Shuttle to go to town and never available. Could be better for the cost. No excursions closed already for the season. Not even a lift or tram operating! Nothing to do except drink, eat, shop, and spend more money! The room temperature back and forth unable control it.The bathroom fan not working nor is the entryway light. The drain sink not draining either. Oh and the toilet sticks each time you flush and have to open the back to get it to go down!

A very nice resort with great amenities for the kids and/or family. The location is also close to town. Don’t second guess booking, just do it!

Jordan at the front desk was awesome after a mixup with my reservation!! He went above and beyond. Bed was comfy. Clean room. Nice restaurant and staff.

Love the view here! Very conveniently located too. Just a few minutes away from restaurants and other stores.

Got a deal through Expedia so I got a good deal. Was in Jackson for a few nights on leisure travel with my dog. Had never been. Everyone at Snow King was kind and professional. The standard room was sparkling clean with all the expected amenities. The room was super quiet with a great view. One of the majestic Tetons off in the distance. Nice restaurant and bar. Ambience at night with player piano. Hot tub and pool available by reservation. Fitness room 24/7. During snow season, I am sure this place rocks...At the foot of the lifts. Mini golfing. Cowboy coaster alpine ride. Extremely dog friendly. Top restaurants, shopping, national forest, etc. just a short drive or good walk away.Jackson is a cool town. Snow King was a great stay. A+ all the way.

Everyone we interacted with was super friendly. The decor is a little dated, but still very nice. Definitely gives you that Rustic Jackson experience. We stayed in a Condo. Very spacious with a very nice patio. 2 bath with a wet bar furnished with glasses. The living room had a beautiful gas fireplace. Very cozy. We really enjoyed our stay here.

Great atmosphere. The room was clean and modern, which I liked. They are dog friendly, which is important to me. The service at the in house restaurant left a bit to be desired and they served me the absolute worst whiskey sour Ive ever had (didnt finish it), but overall the experience was still great.

Horrible experience at bar/restaurant. The staff allowed a patron to get drunk he yelled at us as we entered and took a seat. He then walked over to our table and made racial slurs towards me. When I spoke to the staff they said it happens all the time with this individual. Shame on the staff for allowing this man to continually do this to paying customers. I spoke to the manager he said he wont allow him back. The food was bad we didnt finish our meal and the service was worse. Our waiter kept joking with the bartender he didnt take our plates another waitress noticed and helped us. Overall a very bad experience. Calling this place a resort is a joke!

My room is really nice. I like having a good desk to be able to work at when needed. There is a lot of things to do on property. But great Restaurant and Bar as well as lots of activities for kids to do. Mine was a quick stop passing through. So next time Im going to slow down and enjoy the fun stuff they have.

Very good, clean hotel, friendly staff. Good location.

The staff is awesome! Comfortable beds a nd bedding. Close walk to town. Good food.

We love this hotel. We have stayed here twice. Once in the summer and also the winter. The rooms are clean & spacious. The staff are friendly and helpful. Make sure you eat in the restaurant, the food is amazing!!

The resort itself was fine. Fun activities to do. However, there was a significant amount of black mold in our condo shower. We contacted the front desk multiple times and gave management the opportunity to remedy the situation, but our concerns were ignored. No follow up from management, except for our review on another site being removed because “the property has been remodeled.” This was the case in the hotel area but the condos are NOT remodeled. I sense management is trying to cover up for their lack of ability to adequately respond to guest concerns during this time.

We did the summer lift ride for the views of Jackson. Its amazing and the map at the top pointing out the features around was really great. I wish the trees at the top didnt block the view, but its probably not reasonable to trim them.

Great place to stay, we walked to the town square without a problem

Beautiful location and wonderful staff. Got checked in early and everyone so so kind. 100% will be staying again

For $220+ a night, this is a mixed bag. It could be a nice hotel but it just misses the mark over and over. Ask for a room away from the elevator—noise just echoes in the hallway and the front desk staff does nothing to keep noise down at late hours. The resort fee includes the bus into town...which is already free in Jackson, so that was a rip off. No soap dish for the sink and no place in the shower to put your toiletries, so they sit on the floor. AC/heat is difficult to figure out. Hayden’s Post menu is limited and basic. We did have free s’mores on our first night which is nice, but I won’t likely won’t be a return customer.

Unfortunately it was the only available option. Although the place is fancy, our tv wasnt fully plugged, took forever to get ahold of room service( after finally going to front desk they sent someone up) room wasnt cleaned properly (receipt from the previous stay out in the open, behind the TV was a disaster, hair on the fresh towels stains on a couple fresh towels.) And lets not forget a huge hidden fee!!! Not going again and highly not recommending

Nice spacious rooms. Clean facilities. Juan Gomez was outstanding

Jackson Hole, Wyoming is a beautiful place to visit, especially in the warmer season! Yes, there are awesomely colorful wildflowers and trees hiding under all the snow! Even the ski slopes are green... I dont snow ski but a hike up one of them is on my bucket list!

Fun alpine slide in the summer! Ample parking, nice facilities, friendly staff, and fun experience. Ride the lift up and ride the slide down. The slide is on a plastic coaster with a handbrake. Good for kids and adults!

Completely fraudulent experience. Do not book here. We booked a 2 queen bed room and were placed in a room with a king bed and a pullout. The hotel sold out of the 2 queen bed rooms and will not refund us for not having 2 real beds. The manager did absolutely nothing. Would not recommend.

Great hotel, rooms are clean and have a Wyoming feel to it. Wonderful customer service and free parking. It’s a 20 minutes drive from the airport and about 35 minutes from Jackson Hole Ski.

Great rooms, amazing view of the mountains from the rooms (especially early in the morning), friendly reception and staff, and a good restaurant.This is a great place to stay at if youre visiting the Jackson Hole area.

Super nice rooms and bed linens. Also very dog friendly for those who travel with pets. Not super cheap at $250 and night especially when not full.

Beware of all kinds of resort fee/extra fee games going on here, as others have commented, and out of pure principle theyre getting this rating. Dont they realize theyre creating their own troubles/bad reviews with this nonsense? We stayed there in June and none of the resort amenities were even available and they snuck a resort fee into the vague fees and taxes line item and then wanted to charge the resort fee again at checkout. Youve been warned!

Construction going on in condo next to us. Disruptive and annoying while trying to vacation. Condo was very nice. There were no extra (scratchy)towels or toilet paper. Could have been a better experience for the money.

Never went in, just used hill... Really beautiful scenery!

Needs better lighting in their rooms. Wants to be hoity toity, but is only hoity.

Love everything about it. Was really a nice place to stay and will be back.

Positive: Nice rooms, everything seemed newly updated. Parking onsite was included, and fairly easy for us. We brought our dogs with us, and there were ample areas to walk our dogs around. Breakfast at the on-site restaurant was pretty good. Overall the stay wasnt bad, just a lot of small annoying things that added up.Negatives: I booked a package deal that included breakfast and pet fees, and it seemed like the hotel staff were confused about what it was the whole time. I had to go back to the front desk twice to get it all figured out. The Included breakfast in the package deal didnt even include coffee. Our hotel keys randomly stopped working in the middle of the stay, and that took 20-30 minutes to get fixed while we were locked out of our room without any of our other valuables. Water pressure in the shower was surprisingly bad, and the WiFi maybe worked 20% of the time.

We left after our first night because there was no hot water (only ice cold water from shower). Had difficulties getting in touch with any staff. The “manager” wouldn’t provide any time frame for fixing the cold water. No one addressed the issue overnight, so I left on day 2. Booking.com sold us two nights for $945..Snow king surprised us with hidden resort fees. If we would have stayed our scheduled two nights would of been closer to $1400. Don’t be fooled like I was!

Snow king is a very good place to stay, I feel sad that I only stay here for a day. I should definitely stay here next time

Very nice resort, friendly staff, great restaurant, outdoor heated pool is fun. Great views. Rooms are quite outdated, and cleanliness may be improved. Windows dont offer much insulation. Lobby and lounge areas are nicely done. Overall had a good stay!

Terrible service, terrible accomodations.When we checked in the sheets were stained with something yellow, we called the front desk and they refused to change them. Several lights in the room were not working, and nothing could be done about that according to the staff. My newly wed husband and I couldnt get bathrobes, couldnt get any kind of reservations, not even to the hot tub, which apparently you need a reservation for now. The only good thing about this place is the location, beautiful landscape around.

The TV didn’t work. The bathroom fan didn’t work. The phone didn’t work. And we waited for 30 min in the restaurant (that wasn’t that busy) just to get the menu(s)! For the money, I would’ve stayed elsewhere. Our second waiter was very good!

We had a pretty good Groupon for here. Tried the restaurant and it was good.

To the losers who would turn the sprinklers on their guests just 6 minutes before the sprinklers started. Will not come back. The city park did the same thing. At least the city turned the sprinklers on an hour before.

The mountain coaster is so fun. We really loved the beautiful views. My wife and I took all four of our kids, ages 3-12. It was just as fun for us as it was for each of them.We didnt do the treetop adventure because of a couple little ones that wouldnt have been able to make it, but everything else was great.They could do a better job of posting when specific rides/attractions close. The bungee trampoline and treetop adventure close at 6 PM. Our kids almost missed it, but thankfully the employees stayed around for a few minutes to accommodate. We loved it and will probably be back when we go to Jackson again next year.

Fantastic place to visit. Fun for all ages! I highly recommend trying them out!

I love Snow King. My family originated in Jackson and over the years weve seen a lot of changes but Snow King is a tradition. The Alpine slide and now the cowboy coaster were a blast, but the chair lift to the top is something we do every trip. Beautiful views of the valley and Tetons from the top

We bought a 2 hour pass for tubing and the coaster for our teenagers. They loved it even though the snow was coming down so hard that they were soaked. The coaster is fantastic! My husband and I strolled around Jackson and then sat by the fireplace in the bar at the hotel. We enjoyed drinks and watched the snow fall outside while our kids lived it up.

Great location thats an easy walk to downtown plus theres a shuttle. You can ride the chair lift up the mountain in the summer and take a slide or track car down. Theres also a pool. The staff was pleasant but my room was average at best. The shower was great but my mattress was terrible.

The hotel looks great. We booked because on Expedia web site it says that the hotel has a pool, no one wrote that the pool is closed. Other hotels near this one opened the pool for public. And the price... to much.

I’ve skied here plenty of times. I like it better here versus the village because the lines are shorter the hills are steeper and it seems like it’s more of a backyard atmosphere.

Great service and COVID 19 compliant. Complimentary shuttle will take you into town.

GREAT place, nice pool and bar. Right at the base of the Snow King Mountain. You could go hiking or biking in the summer or ski in the winter. Also has a mountain coaster, which is so much fun! Many other activities can be booked with the concierge. Complimentary shuttle to the airport.

Im currently staying here at a condo and the cleaness is the worst of all places ive ever visited in the states. I know it is busy season and all cabins are full but used pillow sheet is on new towel(and towel was not even clean but they just folded and put there as if its clean) is just not acceptable. And when I open the closet in the bath room, there were dirty used towels. And the coffee maker had used coffee pack inside from previous guests and I dont know when they cleaned it last time but the smelled terrible. I cant even trust if the bed sheet is even changed. And there was no regular coffee pack available. We had only two packs decaffeinated coffee.

Problem was as follows . Granted They charged me half the rate for the resort fee because pool.asnt open or a gym . Forgot to.mention I wouldnt have room cleaned . garbage taken out fresh towels brought toilet paper etc. I had to call and ask for these items to be brought toy door. I gave. Them permission to go and do these things but no no. Corona paranoia .#2 was we wanted to stay additional day or 2 .place was pretty dead and when I asked for a good price they said I would have to pay highest rate of the days I stayed there .meaning if I paid 10 for one day 20 for another and 30 for 3rd night for average of 20 a night I was told I can stay for 30 a night . Again real numbers were 200 or so per night . So not to happy. And v Jackson isnt a good representation of WY at all . Heavy Lefty and liberal influence can be felt do to $ from CA investors. Rest of the towns we visited said the same thing .

Beautiful views away from the square but within walking distance

Really fun day with the cowboy coaster ride and putt putt golf

The staff here is exceptionally helpful and friendly. They really jumped through hoops to straighten out our accommodations and save us some money also.

Very bad services with no difference in room prices. Lack of toiletries or none at all such as lotion and shower jell. The breakfast service and food was bad. Ordered poached eggs and the were literally hard boiled, took so long to get them I didnt even send them back. Banging outside of room started at 7am and continued for hours, I assumed it was house keeping, but I dont know what was being cleaned, certainly not our room, had trouble getting clean towels. Being in a wheelchair was a problem since the handicap elevator was constantly locked with luggage carts. Also the hotel is dog friendly, but no poop bags to be found anywhere on the grounds. Beautiful area bad hotel experience ruined it.

Wonderful hotel with excellent amenities. Rooms are good (we had a double queen) and the restaurant/bar is very good, with a large deck for al fresco dining. Live music some nights. Beautiful public spaces. Large pool and hot tub (put your name on the list so they can manage numbers during Covid). 15 min walk into Jackson Hole, which is a beautiful little town with many interesting places.My only gripe was the shower in our room. It had a water restrictor that restricted the water so much that it barely came out. It was truly the worst shower I’ve ever had. Took all the pleasure out of it. Standing under a hose would be better. Really think they should fix that, hence docking a star.The rest of our stay was excellent. Staff very friendly, helpful and attentive.Large recreation area attached to the hotel: treetop adventuring, zip lining, toboggan, downhill coaster, maze, crazy golf, and skiing in the winter. Get the day passes for the summer stuff if you can.

Super cool lodge with a spectacular fireplace and pool area. I didnt stay here, but wish I had. Just visited on the way through to see the Any Which Way You Can film location. Ill definitely be back for a stay. Very friendly and welcoming staff. Slopes look like they be awesome in winter.

Came in summer. Great location, nice well kept building.

Excellent overall facility. Lots to do at the mountain. Beautiful and spacious rooms (deluxe 1br condo) with great ski in/out location.The room could use some maintenance and updating but nothing that negated our otherwise great stay.I hate the resort fee, had we not been at an event on the mountain I would have not considered this place (despite all the statements about the value the resort fee gives you).This Ski photo was ~130 steps from our unit.

The Cowboy Coaster is great. To bad you cant use your GoPro to relive your ride. Still great!

Nice and the rides were good, but insanely expensive.

Food was good but service seemed slow since place wasnt busy

Great resort and the bar is amazing. Close to town and so many things to do nearby.

Did not actually stay at resort - but attractions are great

This is a dated, but cozy little hotel. The staff are friendly and the rooms are clean. There are lots of amenities and downtown isnt far away. Id recommend it.

This place was not what I expected. The rate was low, visiting right after summer season and before winter, and it was nice. The hallways to the rooms seem dumpy, but the room was clean and comfortable. The resort is actually really big and has an awesome hot tub. It’s a good place to stay in Jackson. For the price and quality, it’s a great place to stay in Jackson.

Nice attractions. Touristy but beautiful and fun.

We came from california to visit jackson for the first time. It was when we got to the hotel that we met Juan Gomez. He helped us a lot and gave us information on many places to go. We previously called to have the best room and he assigned us a room that had a wonderful view. overall very very good custumer service from him and from his team members. We will definitely return.

Facilities ok. Service is horrible. Management needs to be fired. Showed up for check-in at 4. Prime check-in time. 1 person behind the desk. A freakimg joke

Hot water is always white, carpets coming off with nails underneath showing, no microwave,parking is a nightmare....just a pretty face with no content.

Called to book two connecting rooms (we have young children) and was assured this would happen. Arrived at the hotel to be told they had no connecting rooms.

Oh where do I start? This was one of the most disappointing experiences I have ever had. Paid top dollar and for what, no room service, no any service, broken toilet paper holder, poorly designed rooms (ie no place to hold a bar of soap or shampoo in the shower, bed platforms that are long for the room, poor bathroom lighting) to having to wait in endless lines every day to get refills of toiletries, clean sheets, towels, etc. And as far as calling the front desk....forget it. No one answers and no one follows up. The restaurant was ok but again, the service is slow. We never got a bill upon check out. They take $250 up front for incidentals and you have no idea how it was used because you can’t get an email copy. So word to the wise, ask for a hard copy at check out because you will never be able to reach a live voice on the phone to help you. This hotel should close it up until they are able to hire sufficient staff to at least respond to theirguests.

The property was conveniently located. The staff were nice. The breakfast was good. Dislikes- I had to wait an hour after check-in time to get into my room. The property is undergoing upgrades, so at times it was a little noisy. The elevator had a sulfur smell that was bad. The tv didnt work. The lamp between the beds didnt work. The bathroom exhaust fan didnt work and the lighted mirror didnt work. One of the staff came barging into my room unannounced. He apologized, and said he didnt think the room was occupied.

Cute lodge! Didn’t stay here but stopped by for a spa day and some drinks

Beautiful resort!! The alarm was set and woke us up... I did not set it. Very frustrating however it did not ruin our experience.

The room was kind of small and cramped, the beds were comfy. The hotel restaurant didn’t have that good of service, the food wasn’t that good either. The rooms were hot and the air conditioning was set at 73° and we couldn’t turn it lower. The WiFi was terrible, it was so slow and sooo annoying, McDonald’s WiFi is better. It was okay overall but not that great.

Close to all the fun of Jackson Hole and the room very clean. Staff very friendly also!!! Love it!!!

We stayed in the king sweet which was a perfect dog friendly room, comfy bed, very clean, friendly staff, great location, delicious breakfast!

Location location location! Right at the base of the ski slope, and a short walk to the center of Jackson. The staff were very friendly. The food at Haydens Post was really good. The rooms were clean and comfortable.So why only three stars? There was a bit of an odor throughout parts of the hotel, kind of like when you walk over a manhole cover in a city with an open sewer. Also the shower didnt have anywhere to set soap or other toiletries; so you may want to bring a suction cup shelf, or do yoga before your visit, I however did neither.

Lost power in room in the middle of showering, electrician was not on duty and shows up about hour and half latter. Was kinda bad because outside was very cold and rainy day... place was ok, looks clean and service in restaurant was limited due to COVID-19 which is ok. From my opinion, little bit overpriced (200+ per night) if we come in winter season, I will understand but in June I think it’s overpriced. None of amenities was not in service, so just for stay and sleep is $$$$

This was during Corona which may have been part of the problem but the service was terrible throughout the hotel. The rooms were fine but are small and the walls are thin.

Nice experience and pool was open and rides were fun