This review may be more for management but I know you have other customers that feel the same way and that’s why I’m posting here.First of all let’s talk about your hours of operation. Opening at 10:30 makes sense because your target clientele isn’t known to be early risers, but closing at 7 or 8 makes no sense. The best time of day for most people to come here is on their way home from work and myself and many others are lucky to leave work before 7pm. I’m not sure if these hours are because of the pandemic, but you may want to re-evaluate now that students are back and the state is at phase 3.Evening customer service is the other issue here. The young man working on my last few visits did not seem interested in working. One time he was in an employee only area and seemed completely inconvenienced to have to wait on a customer. The other time he was in the shop but far more interested in his phone than selling any products.I continue to come here for only one reason, on my very first visit I met one of the owners and he shared his vision with me. Due to that visit and my belief in supporting local businesses and artists I keep coming. I am sure you have other customers who stay loyal for similar reasons but you are losing business and I don’t want to see this place fail so step it up.

I highly recommend doing the glass blowing class they offer here. Super cool experience and really good teaching.

Absolutely the best glass shop Ive ever been to, non others even come close! The quality of the service and products are exceptional and the prices are amazing. Best CBD offline period. Couldnt recommend Erics shop enough!

I am writing this review in response to your most recent review. I hope you listen to that lady because she is correct in saying you have lost customers. I am one of those customers. I found this review because I googled you this morning to see if you were even still in business because my niece is wanting to learn how to blow glass. I am assuming the glass blowing studio is the only reason you are even still in business.

If youve checked out other tobacco shops in Gainesville, walking into this one will really impress. In my experience, the other shops in town really give off a grungy feel. This shop is elegantly put together with a huge glass viewing window of the glass blowing studio. The pieces are set up gallery style around the shop which really give it an elegant and artsy touch. With all this said, the pieces are better in quality and in price to other shops Ive been to. The quality will be apparent when you handle them yourselves. They also have glassblowing professionals teach classes to the general public. The staff here is very welcoming and knowledgeable. I have nothing but positive things to say. Here are some pictures I took while I was there. Sorry for the picture quality on some.

We offer glass blowing lessons to the public. We also offer repairs and custom services. Stop by and check us out.

Best glass shop in Gainesville. Lots of creative stuff made in house and they do glass repairs!

Lol I went in to buy some puff bars. Called the owner out on his counter fit products.. Told him I would still buy them even though they are fake.. proceeds to kick me out of store for attitude.. ok glass factory....(I was helped by the man that hasnt missed a meal in 47 years)

Awesome pieces, friendly & knowledgable!...great prices & best in quality

This shop was awesome! From the customer service to the product selection, this place has it all - glass, bags, apparel, dab gear, candles...They even have free raffles to enter if you leave a review! We walked in with a solid price range and Justin took his time to show us all the pieces in the shop in our budget. We left with more than we had planned and came in well under budget. We picked up an awesome UV glass piece and a neat NES controller wax case. Definitely a must-see glass gallery for anyone from the novice smoker to Tommy Chong. Ill be shopping here in the future because this shop had all the good vibes.

Great and friendly service prices are amazing just all-around great place I would recommend it to anybody

Exceptional customer service. Always has honest answers

Ive have mixed experiences but my latest with Lauren has has helped me say this place is a quality place for everyones needs

Counterfeit products. Will not buy from here again.

Came during operating hours. Open signs are on. Dude is inside, sees and just decides hed rather not have my business and doesnt open the door.Sucks because the slimmer guy is super awesome and kind, but the older heavier guy....ugh. Im done with this place.

I wish I could give a five star review because I love this place. Only shop like this around because of how well these guys do what they do. Unfortunately due to my work life I’m only able to get by on the weekends.I have come when the open sign is on, but no one seems to be there. I have come when the internet says you’re open and everything is locked down. Please please please get a better weekend opener. I come roughly 30mins away up to 45mins when traffic is bad so coming multiple times not knowing if you’re going to be open is a major pain. This is my favorite place for my needs so don’t want to give someone else the business, but something has got to give.

Absolutely love glass factory always a good day when I go in

The Glass Factory is a place where you want to be a regular because Eric and Justin treat their regulars like family. I go there to take care of my back pain needs. The kratom and cbc selection and prices are the best Ive seen out from everywhere in Gainesville today I also noticed how great prices on vape juice as well. They have art pieces, paintings and theres a window in the store where you can watch their glass blowing sessions which Im dying to try! Even if you are an amateur at glass blowing and take a class youll get to walk away with your own piece of handmade jewelry or art piece with a beautiful new experience and memory attached to it. If you do end up getting to check out The Glass Factory there are plenty of parking spots. They also have candles, incense, backpacks, hoodies just check em out. - Pixel_bit_bit approved ;)

I love this shop! Employees are top notch!

The artist that makes the smoke pipes is highly talented. Great customer service. Ill be making many more purchases in the future

I want to give a very big Thank You to the team at Glass Factory for helping me in store with the purchase of kratom a few night ago. I had a wonderful experience my first time, very knowledgeable and courteous staff. The store itself it truly unique and beautiful. Best wishes to this store I hope they have a long stay here in Gainesville.

This shop is the best hands down! Guys where super friendly, so many choices for cigars! This is my go to shop from now on.

This place used to be a stop Id take. They are friendly and their merchandise is nice.

This place is amazing! Spectacular build out! Best customer service Ive ever had at a smoke shop hands down + The Studio is phenomenal. Its so cool to have a place like this in Gainesville. Im very humbled

This place is so dope! No gimmicks-No BSing customers!A local shop that values and appreciates its customers Thank You

Always great selections. Eric and Justin are very friendly and knowledgeable. They really know their stuff. Its really interesting to watch them blow glass at the studio.

Deffinatly my favorite one of these in town. Employees are always nice and they have more original and unique glass pieces and they also have a glass blower there. Great place for quality CBD product

They have the most Amazing CBD Products! My mom rants and raves about the CBD Bath Bombs (I have to agree these are definitely my favorite!) I also use the pain cream. Ive had many issues over the years with my knees and the cream they carry helps so much. Im so happy I was recommend to come here!

My cigars stay fresh here and they have glass that makes me feel like it should be in a museum. Every time I go I deal with Justin he is really cool has all the info on glass cigars CBD the first person I ever dealt with that gave me a military discount on my goods go to Justin

New favorite store! Heady pieces are spectacular! Worth the drive away from all the b.s stores in town!

Extremely fine glass work and costumer service. Honestly I was in the shop for an hour and I felt at home. 10/10 would recommend checking this place out .

If you are looking for an amazing studio then look no more! I stopped by The Glass Factory Studios today and was blown away by the super friendly and knowledgeable guys over there. Lots of work by up and coming artists as well as a wide selection of accessories. Whether looking for a new addition to your collection or looking to try your hand at blowing glass this is the one stop shop for you! Thanks for my new addition and I cant wait to see what the future has in store for you guys!

They where very knowledgeable about all their pieces and a very relaxed atmosphere. Also cant forget to mention their smoke shop mascots. Two of the coolest dogs iv seen in awhile. Over all, TWO THUMBS UP and Ill be coming back for my next piece or just to wander around and hang out and talk glass or medicinals.

Awesome place! Great, friendly service!!

Best smoke shop in gainesville. Definitely best quality especially compared to other smoke shops in gainesville. The people who work here are extremely knowledgable as well.

Cant say enough about how well I was treated. Prices are great. Service is even better. Only glass blowing studio around with an amazing gallery and stacked retail shop. Good vibes right around the corner. You have to check it out!

Great place for your smoking needs, plus they have a glass making class. Definitely check this place out.

Best glass studio there is. They have a excellent selection of products, as well as the best pricing. The hidden gem of this studio, in my opinion, is the staff. They are very knowledgeable and possess amazing customer service. Also, they provide the best classes you can find.

Always a great experience. The art is outstanding. Products stocked. Great service every time.

One of the best shops in Gainesville, only real competition is the Swamp City Gallery. This shop has glass blowing classes offered on site, gallery quality pieces on display & available for purchase. Pieces can be found in just about any price range. If youre just coming in for a quick fix on CBD, rolling papers or other such goods you wont be disappointed either. Best of all place is handled by very knowledgeable down to earth locals and the customer service is second to none.

Quality glass at a reasonable prices. Good friendly customer care

Good prices and nice people great selection!

High class shop! Everyone needs to check out glass blowing classes!

The guys there are super informative.

Amazing works of art on display and for sale as well as all the classic pieces were all accustomed to using. Very cool to be able to watch the process in real time too!!

Very knowledgeable, ready to help the customer. Very polite.

The guy that work there is Awesome

Awesome place.. friendly staff

Best smoke shop in town. Highly recommend. Very relaxed employees.

Brought a broken rig to them that was very special to me didn’t think it was salvageable. These guys went above and beyond to fix it.

Wonderful customer service by Kyle great attitude and atmosphere, incredible selection!!

Good dudes. Fair prices. Friendly, knowledgeable.

If youre searching for quality, then youve found it. This studio has the best pieces, products, and most importantly the best staff. They will help you get exactly what you are looking for. If you want to have a good time with some friends or family, I suggest you take one of their classes, its a blast.

I went to this shop to check out the hype, and I was impressed. The quality of glass in the shop is awesome and the prices are at or below competition.To have a full glass blowing studio is definitely topping the charts in Gainesville. I made my purchase and quality over quantity. Ill be back plenty more times. Thanks Glass Factory!

Great shop, great crew. Great quality glass and good prices.

Fun store, cool glass! Great customer service. Come see!!

One of the best shops in Gainesville, from CBD to custom glass pieces etc, this is your one stop shop for all of your needs

Nice people, great selection! Definitely would recommend to others!

Great Service, my main man Kyle took care if me.

Owner is rude and disrespectful. Cant ever imagine doing business with The Glass Factory because of the obnoxious vibe.

Beautiful selection of glass and awesome customer service!

Counter person was rude. Walked off when he said he does not sell what I needed. He didnt care so neither did I. I will shop elsewhere

Beautiful glass! These pieces are True works of art! The store is beautifully put together and you get to see live glass blowing! 5☆

Truly beautiful glass creations. Will be visiting again soon!

This store is awesome. Hopefully it’s the beginning of many stores to open. It’s making glass blowing great again!! Can’t wait to start learning how to blow some glass! Very much looking forward to that. This store is hands down the only of it’s kind in Gainesville, no other store let’s you WATCH the glass blower AS HE IS BLWOING THE GLASS! Can’t wait till they can open one up near University around 13 St!!!

This place has incredible glass and exceptional customer service 10/10!!!!

Eric is awesome. Definitely my new spot.

Best smoke shop in Gainesville and the only place to learn lampworking.

Great place. Classes a must

They taught me to blow glass! Havent stopped coming back :)

Went to the studio with my husband, and dang do they have amazing pieces. They looked so great and are very affordable. The classes they have are a blast.

BEST GLASS SHOP IN GAINESVILLE and yes I was yelling that. Selection is second to none and don’t get me started about service. Amazingly attentive and extremely helpful staff. They answered all my questions and helped me find everything I needed.

Best place for quality glass in gainesville. Amazing studio and glass blowing addition to this gem. Great prices & staff

Helpfull staff and always have what I need.

Took a glass blowing class and learned so many interesting things. Definitely something I suggest trying. Can’t wait to go back!

They’re gonna treat ya right

Nice prices friendly owners excellent work from these dudes

Went in this past weekend, and Oh My. The store itself is beautify put together, products are neatly displayed! This is now my go to for CBD products!

It was a pleasure doing business with you today Eric. We (Eric & Kaye)be back to visit soon . Thanks for helping with our purchase today.

Too much of a car salesman mentality there!

Very helpful and informative.

These guys are great they have a huge selection of CBD, glass and best of all they will talk and they will teach. Dont miss this new hidden jewel. Fun for every one 18 and up

Kyle was very knowledgeable and has great customer service

Unmatched art display, knowledgeable staff, and 10/10 prices. This is my new glass home

Eric was awesome! But they close at 7:30pm pm Tuesdays, not 11 pm.

The only place I will go in Gainesville for all my heady needs. The glass gallery is amazing & the studio always have the flames available to get creative & learn from local professional glass artists to create your own design, not to mention the stocked head shop with the best Kratom & CBD products in town!

Really cool place low prices too

Nice glass shop with great staff.

This place is amazing!!! The only glass blowing faclilty in Gainesville!!, They gave live glass blowing, Great prices on glass. They even have high end pieces. Gainesville really need this. Cant wait to go back. I made this my new chill spot.

Excellent customer service and very knowledgeable.

There’s no other place like this in town. Great bunch of guys and QUALITY products that are second to none.

Quality glass from a true artist.... all around great experience. Support Gainesville business!!!

Got a custom piece made here. Was a great price and the quality is about as good as it can get.

This place is awesome they have great selection and have great customer service and where very helpful and answered any question I had plus they had some of the coolest and nicest pieces of glass I have ever seen

This studio has it all. From the glass pieces to the classes on how to create these works of art. You wont find a company with better customer service, the staff is amazing!

A great selection and helpful experts!

I absolutely love this shop it’s definitely going to set the bar for glass shops around here from now on they have the best atmosphere and the best prices I will never go to another glass shop around here again

Dopest smoke shop in Gainesville!

Awesome studio, and great people!! Its the only place I will ever get my glass from.

Great selection and the owner is awesome. Its a glass store you actually want to go to.