They don’t wimps. The. Machine down

Horrible environment. A new Manager is needed. Diana Suarez is problematic. Manager Diana Suarez need to be terminated and not work for any gaming place again. Diana is constantly telling customers you cannot sign into Kiosks unless you play. She flies off the handle with her co-workers - very unprofessional. I do not have problems with anyone but Diana. I only saw Diana 2 or 3 times. She is already putting players on the Ban list including me. I was not warned along with other players. We complied but Diana make false claims. One time she was flirting with old men. She does not serve drinks or food including greeting customers - very poor customer service. She does not question minors. I saw her blacked out with black marker no purchase necessary for kiosk and put players need to play. This is illegal and called for termination and banned from all gaming places. If Diana is not terminated, Lacey’s should be closed.

As a former employee at this location, I have to say the management is absolutely horrible. They dont care about their employees or customers at all. The new manager, Diana, is a sorry excuse for her position. She has zero conflict resolution & basic communication skills. Beware of having any kind of problem at this location as she will ban you for any slight complication. Besides the horrendous management team, most of the employees are remarkable & great people to talk to.

Won.. But Lost