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Urban Air Trampoline and Adventure Park
1150 Easton Rd, Willow Grove, PA 19090, United States
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Na
Review №1

Place does NOT follows CDC guidelines in the COVID-19 pandemic, money seems to be their only motivator. Rooms were small and had more than 20 people in them when there should have been half that, no social distancing whatsoever, food is nasty and over priced. No one comes to wipe off the machines you check in on. I witnessed people ALL night touching on this screen and no came to clean them! The only person. I saw cleaning anything was the bathrooms and he did a great job! They clearly need to get better with cleaning and staying on top as this a busy place and needs more people on staff to DISINFECT

Ca
Review №2

My kids love this place. We have the membership for the one located in Willow Grove PA. We come once or twice a week. They have been doing a wonderful job at sanitizing and scheduling members, reminding everyone to wear mask. I can get my boys out of the house and keep my sanity while they spend energy jumping, running and having fun.

Mi
Review №3

My 11 year old daughter LOVED it. Great for kids. 2 hours of fun, not bad prices. Definitely recommend if youre looking to kill time and give them something fun to do. Has Rock climbing, trampolines, zip line, obstacle course, etc. They also have a package for parties if you are looking for something for a birthday, etc. Only downfall is you are time limited for 2 hours.

Ro
Review №4

We chose this place for my daughters 7th birthday and l must say it was an excellent choice Adam was a tremendous help from all my annoying calls and questions to giving us the best hostess at the party Miracle. The kids had a ball (so did the adults). Miracle made sure we literally didnt have to do much of anything the day of the party she was helpful and informative. Thank you we will be back. I recommend this place for your kids party.

Ka
Review №5

It was a great experience at this place I had the perfect host his name was Anthony he was so polite and very sweet and had the perfect customer service ever. Thank u so much for being a great host for Salyeahs party. I definitely recommend this urban air to anyone its very big and the staff is great so thank yall soooooo much for the great job yall did for my daughters birthday.

Iy
Review №6

My family and I visited on Sunday, 8/9/20 for the first time. We had a great time. An employee by the name of Rachel was friendly and helpful. She made my experience even better. Great customer service! I also ate there and the food was delicious. I love how the workers followed the CDC guidelines that’s what was most important about our stay, to stay safe and protected. I will be visiting urban air more often! Thank you for the wonderful experience!

Mi
Review №7

The staff is helpful and friendly. The food is way better than most kid parks lol. Its never too crowded (even before covid).. they try hard to stick to strict timeframes with color-based bracelets.. Last time we went, which was yesterday, i misplaced something and the staff helped me find it. They were great. And Rachel the manager is awesome.

Av
Review №8

Super cool place to take the kids, I felt safe, everyone was wearing a mask and social distancing. The manager whose is Jamal was seen constantly sanitizing. He would spray food grade sanitizer throughout the park he explained and the bathrooms smell like bleach! Very impressed with this place and cleaning procedures. Would love to go back soon

Ke
Review №9

My nephews birthday party was lit. All of the children from 8 to 18 enjoyed themselves.The staff are very covid 19 conscious.

Za
Review №10

Had so much fun here at a birthday party yesterday. The party host was extremely nice and super helpful, I dont know her name, but she had really pretty brown eyes. They are continuously cleaning the place and they take temperatures when you walk in. I really like how they try to keep everyone safe by following CDC guidelines. Will definitely be back again!

kr
Review №11

LOVE THIS PLACE!! It is what my very active 4 yr old needed!! She had a great time and there was plenty for her to do!! The prices are so affordable!

Ma
Review №12

We love this place. They follow the CDC guidelines and thoroughly clean the facility regularly. Temperatures are taken when we come in (forehead), all attractions are cleaned often. Plenty of hand sanitizer stations and masks are worn. The staff is courteous and helpful. Management truly cares about the customers.Never had a problem here and always feel safe with our children. Regardless of how busy the staff takes good care of you.Great to see the kids having a great time here again.Highly recommend.

Je
Review №13

I dont write reviews very often but I had to post because this place is awesome. My son had an absolute blast! In addition to the various trampolines, pits and basketball games, etc, he LOVED the zip line, the rock climbing and the obstacle course. There is so much to do at Urban Air. In addition, as parents, we are obviously very concerned these days about the spreading of germs, so we were really impressed at how spotlessly clean everything was - it was extremely evident that that the owners and staff are taking the CDC guidelines very seriously. We will be booking my sons birthday party here for next month -- we cant wait to go back!

I
Review №14

HORRIBLE URBAN AIR. The facility was not clean at all and CDC guidelines were not being followed. During our visit, not all attractions were available although I paid for the ultimate pass. Lastly, the food was terrible. Dried and overpriced. The workers, mainly young kids, gave zero direction regarding social distancing, safety amongst smaller children or anything else.Sadly, the manager feels the need to respond to every negative comment to defend the facility. Good business when responding publicly is to provide a number to reach the manager to correct any errors made by the company. Not argue back and forth. But I’m sure the ignorance is coming my way as well. I’ll wait...

Ev
Review №15

Urban Air of Willow Grove has been one of, if not, the MOST, well-prepared companies to return to work in the wake of the COVID-19 Pandemic. Their staff has a perfect system to detect and nullify any chance of infection, and are understanding and personable throughout the entire process. The park itself is exciting for younger children, teens, and even some older children, while also providing EXCEPTIONAL food services for customers. PERFECT!

Al
Review №16

My first time going here was the best, the customer service was amazing, Aimee was so nice & she made the experience great & just because of that me and my family will be coming back. Even one of the new associates was cool, her name was Bre, when I went it was her first day and she also made the experience fun. Thank you see y’all soon!M.

Da
Review №17

Inside was great, staff very attentive to cleaning. Thing that made me dislike it was the smell of Marijuana. Smelled like someone was smoking it in the vestibule area. Who smokes pot before going to a kids party, or taking your kid to a trampoline park? If you must break the law, why not do it in your car so the rest of us dont have to inhale that.

Sa
Review №18

Such a great place to take the whole family! The urban air commitment to health and safety is real! The staff was taking many precautions. I regularly saw them sanitizing the equipment, and they regularly reminded guests to wear masks. At the same time they had all of the fantastic attractions open to encourage exercise and fun! My 3 and 6 year olds had a blast and we did too!

Se
Review №19

Fun for all ages. Even some fun things for smaller kids

Vi
Review №20

It was pretty good.. my 2yr old got to do most of the stuff there... it was a great time all around

Su
Review №21

This location is phenomenal!!!! If I could give 10 stars I would. My daughter has been a member here for approximately 1yr. She loves everything about Urban Air. For that reason we decided to have her 7th birthday party here. I must say they did not disappoint. Our party was No stress, No hassle, No worries!!!! Our host Shannon was Johnny on the spot. She set up, she made sure all the children were checked in, they got their wristbands & socks. Shannon was attentive, she served all our guests, she made sure we needed NOTHING!!!! Our party was perfect!!!!As for covid concerns. It was very visible that they are doing their part. Each guest temperature was taken upon entry. Sanitizing stations are posted up everywhere. I personally saw staff sanitizing the play areas, the equipment, the tables & chair, and all high touch areas. Mask are worn buy the staff and all guests. They also announce sanitizing breaks & mask reminders. We all felt very safe. All the children and adults had a great time!!!! Thank you Urban Air, we will do this again

De
Review №22

Excellent Service. So much fun for Adults and children. Extremely Family Oriented. Cant wait to visit again

Li
Review №23

I wish I could give this place 0 stars. I visited recently for a birthday party and it was a complete waste of money for the parent who booked it. She paid for a 2 hour party but because of the lack of organization and closing early, was only able to actually enjoy things for 1 hour. Although it was a booked party NOTHING was prearranged besides the private room. This meant that everyone in the party had to sign waivers AGAIN, had to wait for socks and the wait for wrist banks. This took almost 30 minutes. What’s the point of having everything paid and accounted for BEFORE the party if nothing was going to be set out?. As you can imagine, this bit out a great chunk of time for the party. The host that we had for the night was great and nothing was his fault at all. He was helpful and courteous. I can’t remember his name, but know that he does calligraphy. The service was extremely slow. I ordered extra food and the food was overpriced and everything I ordered was burnt and gross. In addition, it took over 30 minutes to come out. I was surprised to see that Urban air had not taken any extra measures to sanitize anything. Some of the staff there were very unprofessional and should not work around children. One girl was literally making comments out loud and counting down the minutes to shut things down and the place was not even closing for another hour. This place is not as I imagined or experienced with other similar adventure parks. I don’t think I will visit again.

Ne
Review №24

I purchased 4 urban air tickets after reading all the covid safety protocols the website said they had in place. When I got here to the store in willow grove, there are no social distancing markers on the floor, the registers were crowded and there was no way to keep 6ft distance. The lines at the attractions were crazy. there were no 6 ft distancing either nor were staff reminding folks nor were there floor markers to indicate 6ft. Guests were not wearing masks and there was no order. Staff seemed to give up after not being able to control the crowds because it was overly crowded. They did have hand sanitizing sections and they were brifeñy temperature scanning folks. Only signs that were up was at the front entrance. After 30 minutes here I decided that this was not a safe environment for me or my children and we left. I decided to take my children out the house to do something fun and safe since virtual learning has been so difficult for them but this is ridiculous. Everything the website said they had in place to keep guests safe were not being practiced at this location.

Ta
Review №25

AVOID THIS PLACE! -10. What could have been a perfect experience for my son and his friends on his birthday, turned out to be a traumatic experience because of the staffs unprofessionalism (I assume the young lady who came to take away the cake right out of kids mouths was a manager). The representative on the phone said it was ok to bring cake, but not food (btw we did buy plenty of food and drinks at the location). Apparently, the manager did not care about the miscommunication/missrepresentation of the staff. In a business that cared about the customers, in this case children, this matter could have been easily resolved for instance the party room could be offered for additional fee (just one of the solutions). Unfortunately, the higher managers do not care and let the miscommunication, discrimination and favoritism take place in the facility. One of the examples, the staff who supposed to oversee kids acting and behaving properly pick and choose, letting cursing and pushing take place. When a parent is trying to basically do the staffs job, they are getting into trouble to the extent of been asked to leave the premises and of course encouraging inappropriate behavior.

th
Review №26

OMG had a blast Fun For All ages. This place will definitely bring the kid out of you

Ma
Review №27

Highly impressed with how this business is being COVID safe. You must make a reservation so they can limit capacity for safe social distancing. Booths are taped off and tables were removed for the same reason. Staff all wear masks and so do you if you are intending to play here. Temperatures are taken upon arrival.There are hands free sanitizer stations throughout the park so one is never too far away. They also spray down their equipment and walkways every hour to give another layer of protection. Can’t imagine what more they can do, and I appreciate the effort they put in to keep us and our kids safe.

Da
Review №28

Absolutely one of the best attraction/places Ive been to in Pennsylvania and I lived here for 11 years already. Definitely top 10 place to.visit with the family. Theres everything from 5 yrs old to mature adults. Rachael the manager made sure my first visit was amazing. Definitely ask for her for anything questions on anything. Will for sure come back very soon

De
Review №29

The kids loved the place.

Ch
Review №30

A lot of fun for kids and parents. Has something for all.

M.
Review №31

With this pandemic going on, I couldnt understand why an indoor park such as this one was open but I felt comfortable going to this place assuming they were in full compliance with cdc guidelines given the nature of the activities but they are not. Kids mingling together jumping around, running, screaming with no mask on; no staff to inforce anything. I went to a restaurant and before entry guest were informed individually about the rules and expectations.This place is not serious about health and safety. They just want you to sign the waiver so that they take responsibility for nothing. Thats all they care about.. They will make sure you do it in person and make you stand on long lines to print it so that they can have it in hand. This is a total waste of time because they suggest that you submit the waiver online prior to coming in. Urban Air at this location at least, is all about covering their @$$. They know they are not doing what they are supposed to be doing to adhere to the health and safety of guest. Dont waste your money here especially not for a birthday party. You dont get what you pay for; Its not worth your money neither is it worth it putting your child and other children at risk.

De
Review №32

We had an absolute blast staff was extremely friendly and helpful. The whole facility was cleaned and constant reminders to put on mask and practice social distance. We will be returning.

St
Review №33

The pizza was awful taste like hot lunchable Pizza. Tomato pasty

EJ
Review №34

Loved it. Awesome place to take the kids

Mo
Review №35

I cant say Urban Air around my kids they go crazy great place.

Review №36

Pretty good I went there for my birthday today not for a party but just to have fun pretty cool!

Cr
Review №37

This was an awesome experience for me and my children, they didn’t want to leave!!! Shout out to Nate from the cafe for being very kind with my food throwing in free refills and extra wings. The staff were all very pleasant I will be coming back. Thanks for helping me celebrate Justin’s and Joshua’s birthdays.

An
Review №38

Great place. Well run and dedicated employees. They are the best.

DJ
Review №39

Fun as always, amazing staff that plays with my children, follows the cdc recommended guidelines for Covid.

I_
Review №40

Great place to go! I just want to know what the new rules are because of COVID??

Ja
Review №41

“Aidan “ Aiden”? Was an amazing host during the adult night. He helped us throughout our whole experience, and even taught us how to do different variations of flips. His energy and positive attitude really made him someone to remember. I’m Not trying to say I think urban air under pays, but I think Aidan deserves a raise.... he’s worth 15 an hour easily.

Mi
Review №42

Very Nice place for the Family and Kids!!

Ma
Review №43

Super fun...family friendly...we loved it.

Ra
Review №44

Very disappointed, VERY ANGRY PARENTYesterday we went to celebrate my sons 10th birthday because he loves coming here, we stopped going TO SKY ZONE not because of the service, but because they dont have much to do there. We found out about urban air through a friend weve been coming since last year and my son loves it here, but not last night. I booked a party for 7-9 because thats what they advertise but its not at all more like 7-8:15. Very disappointed As for coming in to have fun theres nothing wrong with this place BUT party event HORRIBLE!! if I could give NO stars i would. Nothing was organized we had to stand in line after filling out our waiver forms prior to the party which took 15 mins then another 10 to get their socks and wristbands on. I feel all of that shouldve been in the private room already so we arrived it wouldnt take much time and they could go straight to playing. That wasnt the case after the wristbands our hostess told us they would call us for pizza time which was literally 10mins from getting the wristbands they jumped for 5mins then stood in line for zipping while in line they told us they were shutting the rides at 8:15 it was literally 5 mins away, not everyone got to do it because they called us to eat pizza. We all left to get pizza because its a kids party they love pizza never thinking we never come back out to play, SMH it was literally from pizza to cake time to cleanup after they left play area for pizza they NEVER got to go back to the play area. VERY ANGRY AND DISAPPOINTED. I literally paid 500 to stay in a room for pizza and 15 mins of play time NEVER will i book any events with URBAN AIR you did not deliver what you advertised PLEASE be aware of the RESPONSE FROM OWNER they dont really resolve anything, they dont even care, the lady I spoke to wasnt understanding and ONLY cared about me removing my negative review.

ty
Review №45

Very clean and very fun! The kids love this place.

Jo
Review №46

Visited Urban Air for Adult Night. I was hesitant at first, but went on the advice of a couple friends. Upon entry, we met Rachel who set the tone for the excitement to follow. Great time feeling like a kid again, without the constant worry of stepping on a little one. Kudos to the staff and their high energy too - namely Aiden and friends (they were our flipping coaches). Looking forward to watching the event grow, hopefully adding some more adult amenities . I’ll definitely be back again!

Mo
Review №47

I thought it was amazing for my first time there. The rides were very exciting and I found it very nice for young kids. But they needed more people to enforce the rules because there was kids running and shouting around also teen agers were pushing each other. But other than that I enjoyed it very much.

Ha
Review №48

Enjoyed was a mix of main event and launch in one. Clean safe environment

Nu
Review №49

Great staff and place, would love to see additional attractions, food price and options could be better

Br
Review №50

Awesome we had a great time and will be returning for a party

Be
Review №51

Cool place kids loved it. Food stinks. Over and under cooked at the same time. Just gross, so dont go hungry. Maybe I went in with higher expectations because the other trampoline place had very decent food. Lots of places to sit.

Ro
Review №52

Bought a membership on the rec of a friend. I would have preferred to try it first but they dont allow you to use a day pass toward your membership. The attractions were fun and were all in working order. It wasnt the cleanest but there were people walking around cleaning up constantly. Id imagine its pretty hard to keep up with the mess of hundreds of people. Be prepared to follow your kids everywhere to supervise them and enforce safety rules for them and the other children. They are severely understaffed. The kids (theyre all kids) that work there arent all the friendliest but I dont blame them. Theyre trying to man multiple attractions and dealing with kids at these types of places isnt easy.Some of the attractions are completely unmanned and some (like the wall climbing area) are just understaffed. Kids are trying to unhook themselves and each other from the line and safety harness.Im not sure what the regulations are but they definitely need to hire more staff before they end up in hot water.

S
Review №53

Amazing place it was hard to want to leave because it was so much fun

An
Review №54

My daughters 6th birthday party was here yesterday and it was absolutely amazing from beginning to end! The hostess was friendly and on point, the manager was really helpful, and all of the staff were professional. We all really enjoyed the party. Thank you for a great experience!

co
Review №55

My son loves this place. They have many different types of trampoline attractions plus a decent snack bar which serves wings, pizza etc. I HIGHLY SUGGEST GOING BEFORE2 P M. After 2 p.m. it gets super busy w bday parties and wild kids. They could probably do a better job managing the parties and keeping the spaces cleaner. Its a fun time for the kiddos tho.

Ch
Review №56

Very clean and accommodating! The cafe was also a great experience with Nate leading and making everyone feel valued! Great job and my family will most definitely be coming back

Br
Review №57

It was nice small but was family friendly from toddler to adult

Ja
Review №58

Briana made the experience like 10x better

Me
Review №59

Not safe during pandemic no social distancing and you cant keep all the small children wearing there masks. Very dirty. They even have a ball pit now tell me how they clean that?!

Ty
Review №60

Its okay in their, but the food is not worth the prices that they charge.

Me
Review №61

I absolutely love this urban air. My son has a seziure history, autism and sensory issues. We attended the second sunday of each month at urban air. My son has the most amazing time and we dont have to worry about the lights and loud music. Thank you urban air for thinking of parents with special needs. It has been a great experience for us.

De
Review №62

We visited this location after visiting another location a few months ago. The location is clean, well organized and properly staffed. The staff members were courteous and professional. The food is definitely pricey but thats kind of expected at these types of places. Urban Air is superior over other trampoline parks because of the amount of attractions available. We will come back to this location.

Mi
Review №63

We went on the perfect day because it was not crowded at all. The kids had an awesome time. The food was not the best, besides the fact that they had no chicken wings or French fries?????, but the staff were friendly and attentive. Will definitely be returning but we will eat before we go.

Ja
Review №64

Eat b 4 u com they got kids n the kitchen and it really shows waited two hours for my food and still didnt get it. So I got my money back np. Other than that its a great place to take the kids. And being 6 foot I even jumped around lol

St
Review №65

The facilities are great and the kids had a lot of fun. However, there really wasnt enough staff to adequately monitor all of the stations. Even where there was staff, they only sometimes seemed interested in enforcing the rules.

Ta
Review №66

Awesome kids event place! Went to a Birthday party here and the kids had a ball! The only drawback is the parking! There are NOT enough parking spaces for the guests in the parking lot! Even with the added Valet parking they still ran out of space. Guests were told to park a far walk away in a business parking lot with a risk of being towed..

Ja
Review №67

This place was awesome we had the time of our life here I was at wipeout and a guy name Ty explained the rules so funny and the kids respected it. He is definitely a favorite with interacting and smiling with them. My kids gave him a nickname. I just Love urban air and it’s staff nothing like it anywhere else.

Em
Review №68

Had my sons 8th birthday party here. First time there. My son loved it. Wants to go back !

Cy
Review №69

My children like it very much. The price is much better than skyzone. They play for more than 2 hours every time

An
Review №70

Pizza is good, and this would have been a better experience if it was less crowded. Parking is an ABSOLUTE nightmare... Their overflow lot is at the Pier One next door, but theres a huge cliff with trees all over so you have to go to Easton Rd and take a long, long, long sidewalk up...very stressful experience, we will not be back!

ch
Review №71

Inside was great. The parking is absolutely a mess. Prepare bro walk not enough Parking

Na
Review №72

Very nice establishment where children can play together. My daughter and I attended a party here for her friend from school. Ally issues took place in the Cafe. I ordered loaded nachos. In the picture it looked amazing... nice and cheesy. When I got it, my food was cold and it took a little while even after my paget went off to receive my food. They did not bring out my sour cream, I had to ask for it. Also, they only put cheese on the top of your chips so for the chips that are at the bottom, they get no love. They also never gave me salasa. I shouldnt have to ask for the things that should come with food. Also, when asking about the cheese, never did he offer more. Now this may be small to yall but I am big on quality and customer service and today it lacked both.

li
Review №73

Fun for the kids after being couped in the house for months

Li
Review №74

So fun and clean my kids like it

Sa
Review №75

My kid was invited to a party here. Loads of things to do for the adventurous types. Rope course, Ninja Warrior style obstacle course, zip line, climbing walls, trampolines, etc.Parking is insane. Line for the zip line can be thirty minutes long as well.Bring ear plugs if youre just sitting and waiting.

Re
Review №76

We love it here. Always challenging, and good exercise for everyone. The monthly passes are very very very affordable!!!

Ry
Review №77

Amazing birthday party, kids loved every minute.

Es
Review №78

Great place for family and friends.

Aa
Review №79

We attended a birthday party here recently. Its relatively new and definitely cleaner and comes with new and shiny things than its peers. The ninja challenge course and the zip line are a must call out since it was such a hit with the kids. They also cater to most age groups which is appreciated.That said, this comes at a price. The prices are a tad steep.

mu
Review №80

Lots of fun things to do. Like the zipline thing the best. Grandkids had a ball.

To
Review №81

This place is awesome! There is so many different things for kids to do! Really unique and innovative play areas. Highly recommend!

Ro
Review №82

The parking situation is out of control. They told us to park at Pier One next door, but you have a construction company storage yard between the two. They let way too many kids in on weekend afternoons (peak birthday party time) and the staff did not do a good job watching the kids. Kids were getting stuck in ball pits and other kids had to go find help. They also let way too many kids into each attraction at a time so they are right on top of each other

Ro
Review №83

My son has autism and the staff, namely the Manager Adam, have been fantastic and understanding in making special accommodations for his unique needs.

To
Review №84

As a business owner Seeing staff multitask is still mouth dropping to me. I sat and watched today while a young man ‘Ty’ managed different things with a positive attitude while enforcing the rule in a fun way they understood. I also seen a couple staff members at the ball Pitt didn’t stress out everytime the balls came out ‘Ramone’ didn’t get over worked and stayed calm. Business owners look at other businesses for the little things and this is something that is trained now popped out the sky. GO URBAN AIR!

Le
Review №85

Always a fun time had at this place

E
Review №86

So much better than all the other trampoline parks. Huge zip line that runs through the hole place. Open spacious. Great place for birthday parties I really like the way the doors opened up to the main area and you werent so secluded like other places. Owner was really nice. The kids absolutely loved it it was just a great overall experience

Sa
Review №87

It was very awesome, will tell others great place for kids as well as adults. Love It

D
Review №88

Parking was a nightmare. Had to park in another lot. Lines were out the door. The zipline was poorly managed with friends jumping in front of people already waiting, staff said nothing. Seems like a nice, fun place, but I do not recommend going on Saturdays, most of the time will be spent waiting in lines

Ka
Review №89

The facility is great but they should provide more staffing. There is little accountability to make people follow the rules which leads to bigger kids literally running over the smaller ones. It creates a dangerous environment.

Ch
Review №90

This place is great, BUT.. we had a party on Sunday and there was no parking, you had to valet. Get there 10 mins early. We had to wait in a line of cars.

Br
Review №91

Super busy with older kids sometimes that dont care much for anyone around them. Makes it difficult with the rudeness when your kids are trying to have fun

Ha
Review №92

I run on first impressions and this place had a good one. The staff was kind and made sure the kids were safe at all times. There is lots of open areas and you are never to close to anyone else. The attractions are modern and keep the kids attention for hours. Definitely worth the money.

Ka
Review №93

Hey a great time today there my boys birthday was great, our host for our party was amazing his name is Anthony he was very helpful and caring and patient with us,I love it. If you go ask for Anthony he will make your visit Great.

Ma
Review №94

Never seen such a horrible costumer service. First we were not be able to book the birthday party because we had only 9 kids in the group. We were told that we can book each child separate and bring cake. When we arrived, we ordered 6 large pizzas, b wings and drinks. All pizza was not the best but one was literally BURNED! We asked to change it for us. The guy who brought it was rude, did not apologize or anything. We literally made him to change it. Then manager came, we were thinking he wants to apologize but no luck! He was really RUDE, asked to take our cake to the car and “ Eat elsewhere “ we said that we have a B party and was aloud to bring cake. Also we aid about 450$ for kids and pizza. He was super rude, didn’t even listened. He said “ I will take your cake out to the car for you”. Birthday girl was crying, kids disappointed. Rude and Horrible service...... going to complain to BBB!

Jo
Review №95

Great for most ages. At least those over 2. Really wonderful way to spend an afternoon or a morning.

Da
Review №96

Customer service was disappointing. Were told could bring desserts, however, the manager came down and took away desserts from kids party. Just think about it, the kids are at the table with the dessert and some lady comes in and takes it away. They do not allow to bring outside food, but their food is awful. Other than that, the activities were fun.

As
Review №97

Do yourself the favor and buy the membership! The kids have an awesome time and unlimited fun with the membership! Plus a free snack!! Who could ask for more! They could work a little harder at keeping the table area clean and maybe more staff for the snack line so its not so long, I was there on a very crowded day and none of these issues made me not want to return!

Mi
Review №98

Well I was here back in May or June. It was great! I participated and we all had a blast!Unfortunately this time, as I brought 3 girls to enjoy, two of the rides/obstacle courses were not working! If they would have let us know when I was paying I could have saved half of my money. The girls are somewhat bored.We We’re inside by 11:00. We waited 20 minutes for someone to come out to food counter for a drink. The place opens at 10.

Am
Review №99

Amazing place. Way better than zSkyzone and get air

D
Review №100

First time here. This place is so cool with new and fun things for the kids to do and try (in comparison to a regular trampoline park). People and staff were very friendly. The manager was very helpful and kind to my family. Will definitely go back for another fun experience!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1150 Easton Rd, Willow Grove, PA 19090, United States
  • Site:https://urbanairtrampolinepark.com/locations/pennsylvania/willow-grove
  • Phone:+1 215-902-9330
Categories
  • Children's amusement center
  • Adventure sports center
  • Amusement center
  • Amusement park
  • Children's party service
  • Indoor playground
  • Recreation center
Working hours
  • Monday:4–8pm
  • Tuesday:11am–8pm
  • Wednesday:4–8pm
  • Thursday:4–8pm
  • Friday:4–10pm
  • Saturday:11am–10pm
  • Sunday:11am–8pm
Highlights
  • Active military discounts:Yes
  • Black-owned:Yes
  • Live performances:Yes
  • Play area:Yes
  • Women-led:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Good for kids:Yes
  • Restaurant:Yes
  • Toilets:Yes
  • Wi-Fi:Yes
Crowd
  • Family friendly:Yes
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