I was in line to purchase something today. The man in front of me had a mask on under his neck and was perusing the merchandise while in line, so he was not facing forward which amplified my concerns. I noticed other customers without masks. Waynesville wants a city mask mandate according to a recent news article. I left as standing in line behind the mask-around-neck guy was not worth the risk. I put what I intended to purchase back.

I was in town visiting and was excited to visit your location. Its hard to find a variety of them because so little stores sell them. The cashier was very nice. The online coupons really help with savings. I would definitely shop here again when Im in the area. Thanks so much.

I love this store the staff is always so nice and helpful! Ive even had staff help while they were supposed to be on their break! Wonderful group of workers

Always have good coupons plenty of locations and a little bit of everything

Clean and well organized. Friendly service.

Its a So So place.It is practically, if not the smallest Michaels that has ever been built.Selections are scarce. No good choices of yarns like Joanns. And the knitting needle selection is horrible.I only go when I need something minor that they will have there. But otherwise its a drive to Asheville for a better selection.

When we were at the checkout the guy helping us showed me how to find the phone coupon. He was patient and understanding with the best attitude. Everytime we go we are someone is willing to help us with all our needs.

The store in Waynesville NC was unwilling to return a $50 item that was given as a birthday present, and will not work. Very poor excuse for customer service, and we will not shop there again.

Have been trying to do my shopping at Waynesville Michaels for a month but have been unable to because theyre ONE scotter is still out of order. I called during the week to check, was told it was fixed, got husband to drive me from Cullowhee over there today just to get inside and find it STILL out of order. Had to leave. Wasted trip...again. very disappointed.

Crate are limited to a few select things. Best to call first if you are looking for something besides basics. Wish we would have.

I Found some great scrapbook materials on sale and the stickers that werent on sale there was a great coupon. Also great mini house project decorations!

Wonderful customer service! I had a HUGE order and Amanda made the experience wonderful and simple.

Great staff and ordered my custom frames.

Can usually find some good bargains on framing with often placed discounts and sales.

Good selection of craft items. Friendly and helpful staff. Great sales and coupons.

Was pretty much out of model paint and brushes.

Theyre nice but it seems like some of their selections are narrowing.

I LOVE Michaels!

Great place for crafts & crafty ideas but I like them for their candy selections.

Always enjoy Michaels. The sales associate looked after us today and showed us how to get the best possible deals on our items. Excellent customer service and always a friendly smile. You also have to appreciate the teacher discount they offer local teachers.

Great selection of merchandise and friendly employees.

Staff very helpful. Several items were short but thats understandably. Stocking is on going.

Ok but has little j can use

Prices and good selection of yarn unlike Wal-Mart

The help is always so friendly there

We very much enjoyed Michaels and found everything we were looking for. As well the most fragrant warmer melts.

Super friendly and helpful. Masks are required

Went to this location for the first time today and was very disappointed, employees where rude. The store was completely empty of any supplies stuff was everywhere very unorganized and poorly managed

If you cant find it at Michaels you probably wont find it anywhere.

Went in to Michaels to just look around. Found some really great clearance deals especially on picture frames and some bakeware!!! Everyone is so nice and helpful! I had a very enjoyable visit and will return soon!

This is a store that whether I purchase anything, it is fun just to walk through and look at all the products this store has available. All employees have always been friendly and greet you with a smile. There are plenty of employees ready to help you find what you need. The store is kept neat and clean.

I absolutely love Michaels, its one of my favorite arts and craft stores. They have a great selection of items and materials, however most of the prices are a bit too high. You can find a sketchbook at Michaels for $10, but find the exact same sketchbook by the same brand and everything, at Walmart for $5 or $6. Along with that, they have a poor selection of fabric materials like faux fur, and the closest place to get any sort of faux fur that isnt just a small piece of black fur, is in Asheville. So I do wish Michaels would carry more faux fur and sewing materials other than just yarn and a few pieces of low-quality bland fabric. Otherwise, aside from those two complaints, this store is great. They sell a lot of things you cant find anywhere else, and ALMOST always have the things I need to complete a project.

My wife and I wanted to have custom shadow box frames made to display our daughters (1) college diploma, cap, tassel and picture walking the stage and (2) her high school (Early College) diploma, AA diploma, AS diploma with her Senior picture. Josey, department manager in framing, was VERY helpful in making our ideas into a reality. She spent a great amount of time with us getting each item in the perfect place, balancing them inside the frame area. After completing the work up, she then showed us a digital picture of how the completed projects would look with the color mat behind it. This absolutely sold us! After ordering and personally putting both frames together, Josey let us know they both were ready to pick up. WOW! It was better than our expectations!! Josey came through better than flying colors!! She spent extra time to make sure these were done to the best of her ability. When we present these to our daughter, who knows nothing about this, she will be ecstatic! We will definitely recommend Josey and Michaels to anyone who wants something special to display those precious memories.

Love looking around and getting ideals for new crafts. Love their sales. Was able to find a friend some yarn at a really good deal.

Found items we needed. But most were damaged.

Good selection of crafts and materials. Staff is very helpful and knowledgeable regarding a wide range of materials. I had a few unrelated projects I was working on and had a slew of questions about the materials I would be working with and everyone I asked questions to were very polite and took their time to help me, despite the fact that the store was rather busy.

There was only person to check people out. Line was very long. Put back what we had picked out. We will go back another day!

I am always inspired to do a new project when I walk into this store. This most recent visit I was serviced by a cashier named Doodle. Doodle was kind and very informative. My visit couldnt have been any better. I never have had a bad experience.

Staff very helpful and knowledgeable!

Michaels usually has what I am looking for. I love their selection of paint. They always have good sales on holiday decorations!

Every thing you need

Great variety. 3 stars due to the price gouging! When Lowes and Home depot are cheaper, theres something wrong......

Great place. Love their florals and craft stuff.

Good little shop for all kind of fun and hobby things, great for finding presents.

Megan the cashier was wonderful and friendly!!

Staff is friendly and willing to help. Store is surprisingly well stocked for the size. Actually prefer it to some of the larger craft stores.

Friendly service

Very well organized and the staff is very knowledgeable and attentive

Great deals.

Great store...Lots of craft supplies for every avenue of crafting.

Awesome employees and awesome products!!! Never any hassle when I go to this store because the employees are super sweet and welcoming and everything is right where I need to find it :)

I was there on Black Friday this store was busy but the staff kept the lines moving and were very helpful

Thank you Amanda for making our framing experience simple and fun. Your the best!!

Helpful employees. Good sales.

The store was in christmas transition. Was a bit messy and chaotic. Staff was friendly and courteous. Exactly what you would expect

I was looking for a metal letter for my wedding cake they dont carry them anymore had to order on Amazon online

I always love going to Michaels. They have all the craft items I want every time.

Wow!! First time I have ever been in one. My boyfriend took me in there.. loved it!!

Usually not too busy.No waiting lines to shop. At least not yet

My wife made me go there. I just wanted to go to go to Barber Orchards and get produce. Nice store, I guess, if you like stores.

Went looking for special glue, they didnt have it due to covid...overall, a nice place

Michaels is my go-to for all my painting and chalk/charcoal supplies. They have tons of other things (think of it like a Hobby Lobby!). With this store specifically, its easy to locate, and the floor layout makes sense. They have tons of craft supplies but also a couple aisles dedicated to professionals. Acrylic, oil, and water color alike. Whether youre in kindergarten or Bob Ross they should have what you need.Down side to this store: seems like very few people work there... The lines are long and usually just one register open.

I always love going into this Michaels. The store is neat and clean and its easy to get what I need for crafts.

I really enjoy micheals. If im not working on a project already. I can always finds iseas for a new one just by walking in the store.

Great customer service. Thanks Barbara. Helped me find coupon that saved a bundle!

Great place, wanna buy everything I see, staff very friendly and helpful

Perfect stop for any craft needs kids love it too

For arts and crafts they have all you need

Lots of neat stuff just a bit pricey from what I could tell.

Fantastic place with very kind workers there. I love the location, right beside a PetSmart, and is usually quite empty so its easier to explore at your own pace.

Just did a Halloween run at Michaels and they had some really cute stuff... everything 50% off... running low on stuff but still lots of decorative items, hats, lights, wreaths, headstones, skeletons and some Day of the Dead items, paper plates too. There are always coupons on line too... including an additional 20% off everything... at least today. Worth a trip!

Didnt have what I was looking for.

Always find great prices and projects to do

Love this place!

Very helpful staff, great coupons lots of bargains.

The last several visits they were out of glitter chord for needlepoint and out of plastic canvas. Sales girl said will no longer carry these items.

They are helpful in everything they do. Kind helpful and courteous . I can usually find what I need or want there.

This is one of those places that youll never get tired of going. A truly super cool place to shop for hobby ideas and decorating ideas this is the place.

Well stocked and staff are very helpful

Love this store.

Well organized.

I love the beading and sketching sections.

Terrific staff who know their merchandise, are helpful and try to make check out as short a process as possible

Store was poorly staffed. Only one cashier and when I requested assistance I waited for 10 minutes with no response from anyone else. this makes the third time that Ive been in the store in the past 12 months where I have not been able to get any help to find a product or ask questions regarding a product I was contemplating purchasing.

Im crafty and Michaels has always had everything I needed. I love Michaels!!!

Well organized, very clean.

With such a wide selection, they are deep in many artistic areas and skimp on many others.I shall continue to shop there.

Always has inspiring ideas. Love Darlene always helpful.

This is one of the friendliest Michaels I have ever been into, and the store is very well organized. You never have to hunt for an employee or look for a tag because everything is in its place.

In my hometown Michaels, the employees are great, especially Megan. The store is very organized and great prices

Had frames we needed and helpful staff

Love this store....getting ready for the craft show at Haywood Cty fair grounds!!!! Come out & see us tomorrow & Sunday!!!!

For a craft store the selection was pretty slim and all very expressive. Staff all seemed to want to be anywhere else but there and I dont really blame them. Found a few of the acrylic paints I was looking for tho. Oh and no they have no fabric whatsoever.

Very easy to find what I needed for someone like me who had never stepped into a Michaels store before. One thing I couldnt find and staff was friendly and helped me to find just what I was looking for.

They are the greatest at this store. Darlene is always spot on. She helped me pick out some frames for some diamond paintings that I did. They look beautiful in their frames. Thank you.

I love Michaels. Prices are great ands even better when you use the online coupons

Would have liked to see something for diamond painting.

Good prices, especially with the rewards program. Staff is friendly and helpful.

The staff here is always friendly and ready to help you find what you are looking for!

So many choices and great ideas, but it can be challenging to find what youre looking for.