I placed an order today believing their website that this location was offering curbside pick up. But upon receiving my confirmation that my items are ready to be picked up, the email tells me that the item has to be picked up in store. To top this of, this Michael location had no designated area to get my online order. I had to fall in line at the cashier with everyone shopping in the store. This is very concerning on my part because I have underlying condition I wanted to get my items the safest was possible.

Ready for Halloween and Thanksgiving. Dont go in if youre in a hurry...it never works! Way tooooo many precious trappings to snare you. Take your time and browse through the myriad of treasures till something strikes your fancy.Its a happiness village to visit!

This is for Michaels online, my wife ordered a Christmas tree to get it early. We never received it called customer service and order was “lost” in shipment. We just wanted a refund and since it is over $100 we have to be transferred to a higher level and twice have been put on hold for over 30 minutes. Currently I’ve been on the line with them for an hour. I will just file a claim thru PayPal and never deal with Michaels online, that makes me sad because we love going to the store.

There was actually fall decor available. I love it 40% off. Hurry before its all gone

Great convenient store. Ranging from kids toys, cake items, kids party accessories and etc.

Good place to make your own original ideas come true!!!

It was good I found the things I wanted

Store was very well stocked and multiple registers open

The merchandise seems picked-over at this location and not quite as organized as other Michaels facilities. Staffing is thin - - I walked through 3/4 of the store to find an employee to answer my question. And when I went to get in their check-out line I was waiting behind 14 other customers - that sort of line makes me wonder if I should bother to wait or just abandon my purchase and go home.

Ok store. Prices differ from advertising in paper. Check before you purchase. ALWAYS ALWAYS LONG LINE IN THIS STORE! Customers should not have to wait so long. I’m going to contact Corporate.

Michaels was super clean and we were able to physical distance. I found everything I needed in store. Curbside pick up is super easy and fast too.

It is mostly a craft place. It is good if you are into doing things hands on..

I know it is an uniquespot for hobbyists. I needed Bonsai training wire, so I went there andfound them.Thanks that saved my time.

A crafters paradise

This is a fun place to visit. Sometimes I know what I am going for and sometimes I dont.

Found what I came for and more, of course. Good Christmas decoration sales. Cashier was very helpful and patient with me. I had a xmas decor without a price tag. Cashier searched for it until she found it in the system. Satisfied customer:)

Ordered online and picked it up curbside, pretty easy process

This is a place where I can just walk around but I will always find something that catches my eye. They have good prices and availability all the time.

Theres everything you need for your projects. No matter what you doing. Well at least i think.

My wife is the quilter but there is always stuff for us who dont sew to want. Service is always friendly, but if you need assistance finding something just go to front, and ask. Its faster than looking for help.

Its a great place to get all of the things you need for those projects that you want to do but didnt know you could do them yourself. Prices arent too bad and they have lots of sales items. They also have unique items for every crafter or teacher.

My Zen place. I enjoy each visit great cashiers.

Long lines right now. Cashiers answer phones when theyre supposed to be checking out customers.

Clean, nice staff, fully stocked items

This is a great place to go shopping for yarn and all crafts I love this place. Now that times are really rough be very careful what and how you order on line because they will make a big mistake and do nothing about correcting it. They will tell you that you have to wait until the stores open if they do even if it is for an equal exchange.

Great variety, well lit, clean. I dinged this location one star because the line to pay is usually much too long and slow. Everything else is great at this location.

Just perfectly mediocre!

Found everything I needed quickly and everything was clean.

One stop design and craft store

My favorite Micheals to go to . It has the friendliest staff

This store has everything your imagination could think of. Store is stocked to the brim with all your Halloween accessories . Christmas and party supplies a bunch. Let your mind wonder...

This is the place where I can get all the supplies I need to let my creativity shine, it has anything and everything an artist or crafter would need to complete any project. This place also is a good place for seasonal decorations and has amazing costumer service!

The Michaels in the City of Industry off Valley Blvd is truly well stocked. Organized, sectioned-off by color, seasonal, and by event.

Always fun

They have everything any craft person could want and always very helpful....

This location has ample parking and is well stocked.

This place is neat and clean. The customer service was also very good. They were respectful and very willing to help.

Very well organized but I did have to wait over 5 minutes for a cashier to help me check out

Very slow checkout but good bargains

Amazing selection for the craft hobbyist. Found what I was looking for. Jewelry repair kits. Friendly staff, lots of parking. Decent prices, got a discount as well.

It was kind of disorganized. But the employees made up for the inconveniences. Friendly and knowledgable.

For all your crafts needs they have it. They also have a large selection of materials for just about any craft project you can think of.

I love this location for several reasons: 1.) There is plenty of parking; 2. The team members are friendly and approachable and 3.) The prices are reasonable.

Has alot of craft items sometimes good pricing other times high pricef

Quick service. Order online and pickup in-store is a great service. Plan on coming back.

Expensive and their paint selection limited and confusing

I could spend all day here if I was allowed lol - prices are also very good so it makes it even more enjoyable to be here.

This Michaels is a great place to go shopping. Ounce in a great while I cant find what I am looking for. This time my Mom found what she was looking for. Alot of flowers for the hats that she is decorating.

Clean store very organized

Most of the workers are very helpful and nice. They dont always have what Im looking for, but they have a decent selection of items in every department. The store is usually neat and organized.

Came to this location because the one by my house stopped selling the decorative boxes. Clean location. They had many different boxes to choose from and the cashier was super friendly. I wish this location was my local Michaels.

Terrible Management!!Extremely rude to customers and employees !I have heard a manager tell cashiers multiple times that they will get fired for using coupons.Managers have ignored cashiers request for back-up every time in the store causing long linesAll the managers are power hungry and demeaning of their employeesThe manager Bryce can be heard speaking or yelling at employees with attitude, also it is common to hear her make snarky to customersEmployees are trained to trick customers to giving their personal information to rewards by asking information with out letting the customers know what they are signing up forManagement harasses employees and most of them confirm their discomfort working there

Place to buy displays for my collection and sports memorabilia.

Everything in place, so clean! And the smells are.. Fabulous!!

I love...love...love my Michaels! My fun place to go, always cheers me up. Their coupons really work to save you money. No games!

So many fun things

Price manipulation during sales kills this place for me. Because they keep changing prices and percentage off, you never know, if your getting a good deal.

Staff is very helpful. They go out of their way to give customers answers, they search for products one needs, and leave you feeling with above customer satisfaction. GREAT JOB WITH CUSTOMER SERVICE!!!

Store is good sized. Staff is friendly. This store sites in a shopping center with alot of good places to go. Parking is easy to find. I always look for deals and minature crafting items. The service here is awesome, staff always asking if I need help.

They only have one cashier at a time working so be prepared to wait

Alot of stuff that creative

Lovely selection of goods for various crafts and arts. Recently bought some pens from this location and I am obsessed!!!

God bless you.

Love Michaels, generally have what I need

Always find what I need

Employees are very kind and helpful. This store is fully supplied for your crafting needs.

This store is the absolute worst when it comes to service & check out! Its hard to find anyone to help on the floor & they never have more than 2 check out clerks, even with a long line. There are not enough employees working here.

Its alright. Miss the one in Rowland cuz this one never has as much promos or deals. They also have very limited stock for such a huge place. And theres no workers besides 1 cashier so you cant really ask for help. Also they close at 9, an hour earlier than every other Ive been to.

Nice store and great shopping center.. They always have a good section of clearance items and toys for kids

Busy place long lines and one cashier. Ridiculous

I was able to fine everything that I need

Had what is needed and well organized

Great selection of items for DIY projects. Some of the items I was looking for were not in stock so I ended up having to order them online. Not a huge bummer for me, but your mileage may vary.

Just like any other Michaels but only one cashier at the registers so expect a long line

One of my favorite places to go

Love their products and sale items great values

Friendly employees, clean store. I have been to this store many times and I have Always had a pleasant experience. Anytime I cant find what Im looking for they will call or look for other locations close that might have the items Im looking for . There is Always a Happy Energy in the store . Even during the holidays when the lines were Ridiculously long, everybody in the store kept their cool, even the customers . I repair power tools and do some handy man / construction/ . I find lots of stuff that is useful in my work, (interior design, floral, frames, military memorials, flag displays ).I will continue to shop at Micheal .I am currently working on two jobs job#1 wants a Yoga/Meditation room and #2 wants a large playroom for her small kids .

Lack of cashiers and the cashiers are slow as well.

I love to go shopping at Michaels they have everything you need for gifting or craft activities. And you can always use coupons.

Always find what Im looking for at a good price

One of my favorites .

Excellent service

Its a newer Store and is really nice and big and good selection of Merchandise the only problem I have with that store and in the La Verne is their Flower Designers they are horrible and way overpriced. I added up what was on the Wreath and it was less then $ 50.00 and they charged $ 118 and up, and with 60% off you get what they used and they where still horrible. I used to wk for them for 8 yrs and used to do all the Bows did the Christmas Decorations so I bought what I NEEDED TO MAKE A WREATH WHICH COST ME $ 25.00 AND GAVE IT TO MY Neighbor who was in aww . She said you need to go and show them how to make Wreaths. No thanks

Awesome selection,huge store!

Not enough cashiers during holiday season

I love this store and the staff are friendly and helpful. Sometimes it can get overcrowded but but not anything extremely overwhelming. And So many choices to pick from at this store.

I could not find anything I needed for school project (on a Forest)

Great selection and customer service!

Love this storeAlways has great sales

Excelent selection. Helpful and nice employes

Huge and clean store! Dont miss out.

Great selection. Some items are a little over priced.

Grest customer service, organized clean store

I love this Michaels because the employees are super nice, plus the discounts are awesome!!! This Michaels is the best one near the Pomona Valley area

Gave 1 star because you cant give a -1 star! I was sold a faulty product, alphabet stickers that didnt stick! I didnt have time to exchange them before the wedding, so had to glue some of them on. Adhesive was still on pkg not the sticker. I was told when I tried to get some resolution, that they couldnt do anything because I didnt return all the letters. You could still see the adhesive on the plastic backing. The day it happened, the nearest Michaels was a 45 min drive away. We didnt have an extra 1.5 hrs to replace a $3.19 pkg of alphabet letters! Never going to Michaels again.

They need customers Services retracing endive HELP, NOT TOMORROW!!! STINKS3

All of stuff on sale

Store is well stocked and not so busy. Friendly and helpful staff.

Nice store. Local to me so I can go whenever I need to get something crafty

Organized, good customer service