Got to my room and the door was locked open and there was a bag of cleaning products (large industrial use size) left on the door as to suggest that Im supposed to clean my own room. The smoke detector was constantly beeping and the bed didnt have a sheet on it only the topper.The staff were very understanding and friendly when I promptly checked out.
Use to be my home away from home, the staff is still amazing, play back 10%, it was my first time back after a bad experience back in August on my Birthday. So Im sitting there playing slots, an elderly lady across from me playing, she pull down her mask to get a puff off of her inhaler, this very loud and disrespectful lady security guard told her put you mask back on or get out, she example that she had just use her inhaler and was putting in up it up from using it, she said she didnt care pull the mask up or leave, so attempted to pick her mask up from where she dropped it when trying to us her inhaler, security told me I couldnt come and help, after losing over $600 and witnessing that,cash much as I love Ameristar after all these years as a member I was ready to call it quits
Very clean, nice and friendly staff, good drinks. Not sure I understand their loyalty/rewards program. Seems incredibly small from what I can tell at this location, but I try and avoid the slots as best I can. Moved up tiers in 8 or 9 hours of play and have $2 in MyCash, lol. Pretty sure even live poker players earn more than that.
The casino was limited due to Covid. The buffet signs said it was voted the best 12 years in a row. I beg to differ. I felt as if I was chewing in rubber when tasting the shrimp boil. The cake was dry. Nothing was actually good. I was severely disappointed and traveled a bit of miles to try it. I would maybe recommend but food had been sitting out all day. The staff was extremely friendly.I feel bad for them to be serving such an extremely sub par product. I don’t recommend until Covid is over. The views were beautiful and that was the bonus.
I usually like this casino. Its a nice size and I always win!!! However when I arrived at 5am they were closed. So I decided to go to Riverwalk which was open.
Had high expectations - too high. Our room was very dirty upon arriving - it looked like no one had stayed in it in since pre-covid. There was dust on every surface, handprints all over the wall....?, and dirt/grime on the floors. We were also placed in a room right across from the cleaning services room and were woken up very early in the morning by the cleaning staff laughing and carrying on very loudly (lasted for hours.) The room was also very stuffy - we believe the temp is set to not go below 70 degrees no matter what you may put it on. Bed was uncomfortable and chair looked soiled.Only positive note is that the staff at the front was very nice upon arrival!I would recommend spending a little extra $$ and staying at Margaritaville down the road.
A great place to stay while visiting Mississippi and gamble. They practice social distancing. The employees are always nice to me and my family
The King suite was absolutely amazing! Huge room with a hot tub. My only complaint would be that the hot tub wouldnt turn on, besides that very clean and beautiful room. Also wish they had on-site dining or room service.
The environment was great. And they give you at least 10$ free play if you go and use your card every now and then. Wish i could still get the free food comp again
The room service wasnt available, & they did not have shutter buses available to take you to & from the Casino. They blamed these issues on covid19. The bed slept comfortable & the room was nice. Im not much of a complainer so my overall stay was
I’m not a frequent gambler, but I have been in probably a dozen casinos over the years (Vegas, Oklahoma, Shreveport), and I’ve never been treated rudely by staff until I went hereI took my money elsewhereEDIT: I dont know how to reply, but to the comment about contacting yall. I attempted to do so BEFORE I left my review and never got a reply. Im not usually one to leave bad reviews.
We reserved a room at this location as we were passing through from TX. The room cost was $109. The initial feel of the hotel is not very welcoming and almost gives you the feel of a newer model inn. Our room #423 was at the end of the hall. The room was obviously not cleaned thoroughly and we expecting at least a deep cleaning considering it was during COVID. The bathtub was dirty, one of the pillows was dirty and there was hair on the lampshade. While I understand that cleaning of hotel rooms can be very tedious, it is still very necessary to ensure a thorough cleaning of these rooms. Well know better next time than to pay to stay here.HOTEL ADDENDUM: We woke up this morning to find a roach in the bathroom. When I proceeded to check out and explain my concerns with the cleanliness and maintenance of the hotel, the representative simply brushed it off. If we’re in a pandemic that involves proper cleanliness this sure isn’t a great example.Now lets talk about this make-shift, money sucking casino. Do not pass go and you wont have to worry about collecting $1 dollar. This sham shack is a scam that waits to take your money. I went in and spent $500 in about 30 minutes. It was money that I was planning on losing, but still at least winning $200 would be exciting and make it worth the while.
Well they are pale shadow of their once former selfs. And saying that i understand that the virus has closed alot of business. But they still open and making money. People are friendly service was good,I enjoyed my self.
Played some it was fun. No hassle getting in. Quick temp check and away we went
Hotel is up the hill from the casino and was a little tricky to find at first.Room was very clean, comfortable and with nice amenities. There is no room service provided for dining in. There is a shuttle to and from the casino where dining options are located. I stopped here for the night as a logistical convenience only so I cannot speak to the casino aspect. It was a great place for some peaceful rest. The lack of having food delivered in room was the only drawback for me. Great otherwise.
Adequate. I could get the assistance I needed but staff could definitely have been friendlier.
The casino is amazing, its definitely got a older style which I love. Not sure about the hotel, I have yet
Great Place. Didnt stay at hotel. We paid for Truck Parking. Casino and Buffet were Amazing.
I liked the layout. The staff was attentive and provided assistance when needed.
They are running a really good scam at this establishment. One of the best scams I’ve seen in a while. Keep milking that cow. But pretty soon the milk runs out.
Very clean place with good service and safety precautions followed. Nice Jacuzzi in the room as well.
Bad experience and normally their pretty good. Had stayed Saturday to Monday and that Sunday had told the front desk I needed towels and linen change because I would be out all day. I return and the room was exactly like I left it. Went down to front desk and asked why didn’t you guys change my linen or replace towels. Their reply was Covid 19. I asked to speak to a supervisor and they said there wasn’t any on duty
The experience was great. They checked your temperature at the door and masks were mandatory. Hand sanitizer was everywhere. The place was also clean.
Lovely place ta visit on a long road trip ..
Need to be aware of COVID concerns during give a waysSome kiosk not workingKiosk very slowIndividuals waiting not socially distancingIf you require a ticket please have a plan bFor these type situations.
No food, stunk like cigarettes & no alcohol to be found. Finally got the cocktail waitress who was I’ve but watered down drinks in small plastic cups. Maybe not during the pandemic they will be better. We also parked a tractor trailer security showed us where to park after going to the 2nd entrance.
Very clean friendly staff slightly dated Decor but overall very nice
Skip this one. Got here late October 2020 and at check in they told us the pool is closed, the shuttle is not running, and no Wi-Fi. I called and talked to Jackie, that claimed to be the assistant manager. She said the pool had been closed since May, the shuttle had not been running for a long time and the Wi-Fi over at the hotel works. Apparently she was not aware that their was a problem with wi-fi at the RV park. The lady at the registration office was apathetic. I mentioned that they did not say anything about the issues on their website or when I called to reserve. They had 6 months to update their website...it takes me about 4 minutes to update mine. We came all the way from Florida and are very disappointed. It would actually bring.me pleasure to know that this review helped one person avoid this place.UPDATE: the actual casino doesnt look too bad but I chose to spend money elsewhere since they didnt deliver what they promised at the RV park and did not, and still dont disclose that information when I booked the stay...it was not on the website and still is not...the link they referred to does not mention the issues either...
Try to get someone to answer the phone! I dare you! Buisiness must be great on a Monday night/Tuesday morning!
Very low pay out. There is No way that you should hit spin bonus and and only win $38.00, and thats after winning extra spins in the bonus. I lost a $1000 with no return. Was playing the max getting 30 to 35 extra spins and only win $165.00. I will not be going back here.
Everytime I play at Ameristar I dont understand why I never win anything Iose a lot of money Ameristar is the only one on the strip I like to gamble at i didnt care when I was working so I guess I have to stop if Im giving and not getting nothing back common sense is the only option. I want to come now I have to recoup from the last time.
Buffet open we had a great lunch
I very much enjoyed my experience here. They are soooooo nice, the cash payouts are very generous.
Casino was mediocre at best and the buffet was litterally the WORST Ive ever eaten. Nice hotel, less than average casino and definitely eat elsewhere
I had a great time on this visit and every other visit. Im a gamer not a gambler, and Ameristars environment is great to just come and chill. The service is always great and the extra bonus is the potential to win a few dollars. Its my FAVORITE place to go and overall top pick when it comes to casinos. This is my place to go to get my mind off of everything and relax....while having a great time.
The casino shuttle comes in handy!!! Keeps you from having to walk down the huge river bluff. Wish they had room service but the casino has the best pho station Ive ever eaten at. Good to go for a late night snack or even the next day! Wish they also had microwaves in the rooms, but you have to go to the lobby to use the 1 microwave available.
The room was dirty. Even though it was a non-smoking room, it smelled strongly of smoke.
We used to come here to eat crab legs all the time. Back then it was $75 for three people for all you can eat steak, oysters and crab legs. We stopped there at Ameristar restaurant tonight and ate. The bill for 3 people came to around $89. With the receipt she gave us a coupon with three items of steak on it. She said its one steak per visitor. No oysters, no legs, hardly anything to eat. Over-dried ham that looked like it sat under the lamp for a few hours. The steaks were tough. We usually order medium rare. It came done right but it was tough. Tougher then Kroger steaks. The thickness of a steaks was around 1/2. The place was clean, the server was attentive but the food, sadly, was over priced and appeared to sat there under the warmers for a while. By the time we were done eating the people started coming in. It was around 8 pm. The desert bar had a good selection but we paid $30 each to eat food food, not pigging out on deserts. Overall we left full but with the aftertaste of severely overpriced average quality food. Definitely nothing to brag about. I think next time we will try the Riverwalk.
Not a good place to gamble and have fun.
Excellent clean rooms with a friendly, courteous and professional staff.
Didnt gamble, but had a free night at the hotel. We had the jacuzzi suite. Housekeeping was something to be desired. We found a pack of cigars, we had to stay in the smoking room even though we are non smokers. Shower pressure was great and water was nice & hot. Again cleanliness was to be desired. Not very clean. When compared to Beau Rivage and their comps, Vicksburg isnt too good.
It was a lovely hotel with friendly staff and rooms were clean
No cleaning service unless you ask. Our bathroom floor was dirty, no fitness center, no restaurant and the pool was not open. These amenities were not disclosed when we booked the room for three days. Also we were promised a third day comp via a phone call with permission from our host. but when we registered in we were told that we had to pay for the third day which we paid.
Worst casino Ive ever been to..... Im a holdem player but they didnt have it open so went sit at tbls to have something to do and the dealer made the comment.... im not spending the rest of my shift teaching people how to play my wife and I went spend a lot of money at casino down the street..... WE WILL NEVER GO BACK!
We stayed at the hotel. The room was unbelievable for the price. Everything was spotless. The staff was incredibly accommodating. I cant say enough nice things.
Terrible. The toilet did not flush. Made staff aware and the only response was “that is awful”. My husband had to take the tank lid off to flush the toilet so the room did not stink. The bed was nice and room was clean.In the casino we were never offered drinks even after being there an hour. Casino was poorly ventilated so the cigarette smoke was terrible
Food not as good as it use to be. Games are fun if you go in there with common sense. I enjoyed it overall though.
Slots eat you alive here. Clean friendly staff.
Casino was good just not enough waitress won some money to just give it back in the end looking forward to another trip
It was a dull place to be a casino, the employees were not very lively or nice.
I love it and it was amazing great service and everything
Its actually safer than I thought
No complaints except I didnt win anything
The buffet was so good & the hotel room was nice and spacious. We had a nice time
Hotel was nice, but I really spent too much money for 1 night and to top it off the pool was closed. Brought my children to enjoy the pool for their birthdays & 2 adult birthdays since Rona has messed everything up & come to be they couldnt even enjoy the sun. NEVER AGAIN!
Too much smokers smoke in casino but the buffet was fantastic. We ate TOO much! Lovely view of Mississippi, too.
The food is always good there but unfortunately you rarely get asked for a drink by the waitresses while playing the machines or tables there and for that I can only give two stars. Its almost like there are no waitresses that work there at all.
Nice view in the all you can eat buffet. Yes ask for a window seat by the river. The bar and intertainment side is a fun place to go. Real cool bands. There are some very beautiful women work there too!!!!
Im a regular and I enjoy the free food & room credit... Makes it worth while if I lose my money. I will say you have to play big to win big & sometimes it seems the machines wont pay out regardless of how much you put in and other times you keep getting lucky patience is the key! Cash out your blessings... Dont play it all back!
Ameristar is by far the biggest casino in Vicksburg, but if your looking to get tipsy while playing you may want to consider Waterview or Riverwalk... Its so big the waitresses hardly have time to make it to you to get you a drink at Ameristar
Casino was awesome. Thats as far as we got
The Ameristar Hotel in Vicksburgh, Ms is a comfortable and clean place where you can rest and relax from a hard fight on the casino floor. It isnt a 5 star hotel but its worth its weight in gold.
Definitely play at tables if you come here because you won’t win at the slots. Slots are very tight. Bet $9 and on a win you get $1. Lost over $100 before I started paying attention. Buffet is 19.99 and $3 off with the players card.
The staff was fantastic. They actually deserve 5 stars. The room was very clean. Housekeeping did a great job. The reason for giving only 3 stars is due to the furniture in our room. The bed mattress was very uncomfortable probably due to excessive use. Time for a new mattress. The chair and ottoman had stains all over them so we didnt use them. Time to change them out or have them professionally cleaned. Could have just been this room. Will probably try one more time to find out. Very convenient to the Casino and like the free shuttle service. Security is very good. They have staff watching in the lobby and only guests can access the elevators with their room keys. Hopefully I can give a five star on our next visit.
The hotel is beyond amazing. I got a two room suite with the jacuzzi. My 2 year old thought the jacuzzi was a swimming pool. Good view. The room was very luxurious. I will stay there again for sure and it will be soon! Was definitely worth 200 a night
This casino is trash bc of one the employee that just choose to insulate ppl his own customers luckily the other gentalmen I talked too helped that poor attitude man that clearly hates his job . And I just cant return bc my experience with this one was ruined
Is it fair to rate a casino when you won?This part is objective, it is a nice place. I had only been to a small area on two floors. This time I went to the eating areas upstairs. Seemed nice but closed. I went to the first floor cafe type place. It was good. A simple thing but I like the large paper bags. Since I was winning, I was there all night.
Good clean casino area. Lots of machines. They need more than one roulette table! We couldnt get near the one they have. Buffet was ok. Not the best food Ive ever had but ok. Casino employees are very nice. I didnt win, of course, but we would stop again if in the area.
Masks and temperature at the door, good times inside!
The lady at the blackjack table was friendly and fun to play with. I wish I could remember her name. I will be back soon. I am from Alabama and it was my first time visiting and I love the atmosphere.
Awesome casino to visit, great customer service.
Nice.....I left with their Money!
Always a great time if you win. Play the wheel of fortune game. Normal suck you in atmosphere.
Ii enjoy when I go here. They have some new machines that I was excited to try. I didnt win anything my last visit but its not gonna stop me from going. Would go back over and over again.
Friendly staff, especially on the shuttle to the Casino and at the Casino Cafe. Clean rooms, soft towels, firm bed!!! I lost money but gained an experience!!! Thanks!
Was here 15 min and lost 200 then won it all back of course just to lose it again...people were nice bathrooms were clean and Ill be back when I have more time
Fun place to hang out and play.
Enjoyed myself. Nice staff clean place.
My grandchild and I went to buffet tonight. The food is always good but tonight it was cold had to wait for the cooks to bring out food. You heard slot of cussing and laughing going on back there. I have been there over 50 times in, 8 yrs and I cant believe my experience tonight
Was very clean during this pandemic they provide you with masks that you have to wear before entering and check your temperature. They close early right now about 350 am instead of being 24 hours so they can clean everything
Pretty good and I even won some money.
Casino gaming great waitresses and liquor not so great
Nice and very helpful workers
Been awhile since i have been here. Always loved the options for entertainment. Good to be home. And i will be back to play here. Everyone was nice and friendly. So helpful too with the rewards card situation.
Nice friendly fun place
Not bad. First experience at a casino so not much to go on for comparison. I will say that if you go later in the evening past midnight, there doesnt seem to be many staff available. Too all the bars are closed so if youre looking for a drink youre out of luck there. Although I did see a cafe that was open so maybe you can at least get some grub or non alcoholic beverages. What staff I did encounter were polite and helpful in directing me so Ill give them that. Should really add a directory similar to that youd find in a mall though.
Masks are mandated to wear at ALL times except smoking and/or drinking; it was very smoky in casino probably killed any virus lurking around....that being said we otherwise had a good time....
I give this place 5-star because this is one of the best casinos I had the opportunity to experience. They have great food the best customer service when you lose your money you dont even be mad. So I will get its place not just five stars but two thumbs up and a standing ovation. If you ever and Vicksburg Mississippi or in the surrounding area make sure you take the time out your schedule to visit this casino
Didnt stay here just gambled awhile. The place was neat and clean. Great view of the bridges from the parking lot
Machines are very tight..sad the buffet still taking a hit very little food choices...
They charge for drinks. The staff was rude and had no manners. The machines never pay out. The smell is awful.
Nice hotel. And downtown was a good place to visit too
This place could definitely use a good food service!
Loving been up here
I just love playing here when I visit Vicksburg!
Nice, quiet when i was there
There was a mouse in my room at the hotel. Eeeeks!!!! The lady at the front desk acted as if it were no big deal. Granted my room was comped because of my patronage to this casino, but come on, really rodents, that is unacceptable. If I had paid for the room I wonder if I would have been treated differently? Im sure I have spent 1000 times what that room cost. Mouse not good for the house.Was contacted by management. Was apologetic and helpful. Told me his plan of action. I feel assured that the problem will be taken care of. The water is high every where around here and Im sure they r just seaking refuge. I was not wanting anything for free or any compensation. I just wanted to make sure someone in management was aware of the situation. I always enjoy my stays at Ameristar and I love the gaming at the casino. Thanks for the quick response from the hotel management