Jacqueline is very friendly and helpful. She professionally manages a lot by herself at the front desk and is great at making people feel welcome.

Always great staff that works there very friendly its like theyre always glad to see come in

It is great to know you will have your own plane when you arrive. The scheduling of space is a nice way to stay safe and get your laps in. Thanks City of Twin Falls!

Love this pool. Staff is great. Socially distanced swimming is the bomb

The water was cold, it would of felt better on a warmer day.

Put it back at Harmon park for the whole community and build it bigger -way bigger. All kids have to do in twin is get in trouble. Thee most boring place to grow up ever.....do something

Swimming lessons are wonderful, but I have heard several complaints for kids and parents that the water is way to cold. I myself have tried to swim and feel it is very cold.

In town visiting took my kid, my niece, and a friend to the pool. They were literally in the pool 5 min and due to unforeseen weather had to get out. The storm passed and they were told they now cannot swim due to lessons. I spoke with Abby asking for a refund and was told “No, we cannot control the weather and there’s nothing I can do”. I asked for a manager and was told there is no manager but I can have his email! Really?! I was told they can get “a ribbon” to return at 7pm. I advised we are having a bbq and insisted on a refund or a “ribbon” for the kids to return tomorrow to swim and was blatantly told no. I threatened a bad review and the phone was given to Jessie who was very rude and not at all understanding. I get that weather cannot be predicted, but the kids were in your pool for 5 minutes for a cost of $12.00. WOW, DO YOU NOT SEE THE ISSUE WITH THAT!?? Apparently Abby and Jessie didn’t want to get in any trouble for quoting erroneous policies hence why they wouldn’t allow me to speak with a manager. AND if that is your policy....then you are thieves. You have just lost yourself several customer’s. Way to go Jessie and Abby you provided horrible service!!! For anyone else considering taking their children here, I would avoid this place at all costs. Go to Filer the people there at least would make it right.

Love this place. We come here at least once a week. Staff and life guards are super friendly and courteous..

I enjoyed this experience better then the past year or two. The staff is friendly and more organized. There also seems to be more life guards on duty. Must be due to the change in ownership. It is now a City Pool rather then the YMCA.

The Y City Pool is a very well run, and well kept, pool. It is perfect for family activities, and birthday parties! The pool itself is huge and I enjoy how spacious the locker rooms are. Now, the staff is just the cherry on top of this sundae! Theyre all so friendly and helpful. They help make your experience there a memorable one!

There a pretty good place but the life gaurds can be really rude Im disabled and last time I went to a splash and flick with my friend we bought a footie and they said we cant use that one only floated that are ment for 1 person and it says on the box its ment for only one person and when I told theme I was disabled and I needed it they still refused to let us use it.but overall there a really good place to swim at

This pool is good for just some time in the water since it doesnt bring many attractions to the board. It is only equipped with two diving boards and a small slide for the kids. It is mostly a place to lounge around and enjoy the sun, but only if you dont have the giant Bubble over it which they put up in the winters.

Not impressed with this place. My son was kicked out of the kiddie pool because there wasnt an adult in the pool within arms reach of him. Hes 5, almost 6 and has taken swim lessons. Whats the point in having the lifeguards watching them if there has to be an adult. I wont be coming back.

Great place to relax and hang out with friends. The facility is equipped with nice locker rooms which are always clean, very warm showers, a slide (for the kids) and two diving boards. The YMCA is a very family friendly zone and the little ones always enjoy the town pool. The staff is very welcoming and friendly and the pool is a very fun and safe place for people to enjoy! It is also open year round

Very nice and orderly. They have diving boards, places to swim laps, a large open area, and a kiddie pool with a slide. Whats not to like?

Great family friendly facility to swim. To the people complaining about rules...those rules are there to protect you and those around you. If safety isnt a concern for you or your family...maybe consider the following places for swimming: Dierkes Lake, Snake river, and last but not least.. a canal.

The pool is a great place to talk and hang out with friends. The experience is great

Nothing better than a good swim to start your day

Fun to hang with friends there free swimming sometimes and easy fun activities

Always love it!! The monthly pass saves so much money also!!

Nice clean pool, friendly staff.

Wet

Awesome staff, great pool!