Great staff! Great service!! So helpful and knowledgeable.

Lots of helpful polite help. That store has everything

They had what I wanted and I bought it.Honestly, I went to Tractor Supply first to buy leaf bags, searched the entire store, only to find, they ran out. I walk in to Hatchet Hardware and there is a huge pallet filled with leaf bags. I guess Ace really is the place.

Went there to buy a gift for a friend. I love the home and gift area in the store. You can always find something unique.

Great customer service in helping me find the right solution to a home repair. Thank you!

Clean store. Nice staff

Its a good place to go in a pinch, but not my first choice in hardware stores.

Store is well laid out, and I employers are helpful and friendly.

Pretty fun collection here

Always helpful and does have so much more than youd think. A favorite place to shop.

It’s nice having a well stocked hardware store just down the road. But it’s not good business to offer services you can’t perform. I specifically asked the the guy if they could copy a double cut motorcycle key seeing the big signs say they cut auto keys and I didn’t want a $20 key blank ruined. He said yes. Well evidently it’s to difficult for them. I went back to see if they could get it to work. Nope. The girl at the counter tried to tell me it wasn’t their fault because I brought my own factory key blank and normally they wouldn’t refund the $5 they charged me to destroy my $20 key. Wrong thing to say now I’m writing this and telling everyone I know how they operate. Efing morons! Now I have to order another blank and go to the locksmith for this task that’s above their skill level which I would’ve done if they said we can’t do this. Scary thing is they supposedly repair equipment there. Thanks for nothing!

I’m very disappointed in the service I recently received. Dropped off scissors to be sharpened after several excuses two weeks later they we’re returned to us unsharpened. Don’t offer a service that you can’t provide.

The employees here worked really well with each other. They talked to each other and found what I was looking for. The brand new paint studio was something to see. Im happy to see a wider range of paints and colours. The displays were very well thought out for ease of access to young and old a like. I am happy to say that with this great atmosphere that will allow you to bring your pets in on a lease; cat or dog. The fantastic customer service, and the variety of stuff they sell. I can rate it 5 stars. I fondly recommend anyone to just stop in and take a gander. Who knows you might be surprised what you find.

Ive had 2 experiences with the lady at the checkout. Both times she was rude. I have a lawn mower tire in for repair. This takes 2 weeks! So I called to check on it after not hearing anything. It wasnt done but someone said that it would be ready by the end of the day. I went the next day. Guess what. Not done. They had to order an inner tube. No call telling me it wouldnt be ready. So I arrived the day after they said it would be ready. Kid at the counter was very helpful and went to see if they could possibly do it right then and there. Not that I wanted to wait but he was trying to help so I went with it. Along comes the rude lady who asks me why Im there and then replies, Didnt they tell you it would be a few weeks?. I explained that yesterday they said it would be done by the end of the day. She shrugged and moved on to the next customer. No apologies.

Except the wearing a mask part.

Good all around hardware store with interesting selection of housewares. Lots of cool stuff. Bunch of the ace brand hardware is made in America, check the label.

We always find what we need here! But today we hit the jackpot... all Christmas items are up to 75% off and we bought a lot for next year! Thank you Ace!!

Well start hardware store with friendly people

This hardware store has Fasteners others will not have or are harder to find. They are quick to ask if you need help and provide pretty good guidance.

They were very helpful and nice. I was helped as soon as I walked in and the woman at the counter was very nice. They all seems like they really like their jobs which was refreshing.

Guy who worked when I went was very helpful knowledgeable, and gave me great advice.

Great selection, excellent and friendly people. I get alot of supplies there as I am slowly remodeling my 200 year old farmhouse. For every project they are my go to. Home depot you ask someone where something is and you might as well have asked them how to solve the energy crisis. Here they tell you where it is and help you with anything else you need. Great store!

Big selection of tools and other items for around the house, and have very good customer service.

Excellent Store, very happy Ace came to Brunswick. They’ve made home repairs much more convenient. The selection is excellent they are always very friendly.

I purchased 4 bags of wood pellets, 3 were new 1 mixed in on the pallet had leaked and was retaped. It was lighter than the others.If goods are damaged dont try to pass them off as new.

Great store. Everything is here or they can order it!

During this extreme cold snap I went in for foam wrap for water pipe and found it! So, so glad it was in stock. Stopped to get 2 keys made. Quick in and out. They mail $5 off cards to you when you use the ace rewards.So its worth signing up for.Stopped again for plumbing part. They had the part and the staff was helpful.

Good variety and decent prices. Nice gifts section.

Fantastic customer service. Would definently go back here should the need arise

Took a trimmer in for repair and had to leave a $35 deposit...okay, a bit steep but okay. The first issue was that between TWO register girls they couldnt figure out how to enter it into the system. The manager I presume, had to come out from the back and pretty much take over. Again, okay as I presume both girls were new? Then I waited for three weeks, and finally called to find out that they havent even looked at it yet! The girl on the phone said that they were busy and sometimes it takes two weeks for them to look at things. I didnt feel like pointing out that it had bee THREE weeks already. I wouldnt recommend bringing things here for repair. As for in store help, my past experiences were that they didnt seem knowledgeable...they need Bill back who KNOWS hardware. If you know what youre going in for theyre great.

Clean store and very helpful staff who are very knowledgeable about many things. Ive tried to stump them many times and they pass with flying colors. They truly deserve 5 stars.

Found what we looking for.The employee was very helpful and answered all our questions.

The store clerk was amazing and very helpful, the cashier was rude, pushed my purchase towards me and said nothing to me even after I said thank you. She talked up the previous customer at length. Not very professional and then maybe I reminded her of someone she doesnt like who knows. Anyway great store and Ill avoid the rude cashier in the future.

Very well stocked store.The staff is very helpful

Has pretty much what ever you need.Easy in and out. Helpful people.

Helpful staff and easy to find the items you need.

The staff here always is very helpful.

Nicest ace I have ever seen but didnt have what I needed.

Helpful staff. Didnt buy anything, but great selections.

Nice selection of products. Friendly staff.

Great employees. Great prices and product

Informative, knowledgeable staff and one of the most unique gift shops around! Worth a stop!

Great store for some Troy specific items, screws and bolts.

Great place friendly and helpful staff.

Friendly staff, lots of items for all areas of your home or gifts.

They have what you need employees are very helpful

Always super helpful and well stocked. Im in here a lot.

Great customer service with a large inventory.

Great place with lots of supplies and random cool knickknacks

Fantastic inventory. Knowledgeable employees.

Loved the new stock!

It is a good place to buy self

Super ACE store, great service too!

Very well organized and great selection. There is always an employee to help.

I received inquiries on what I intended to attempt

They have a lot of things in stock but pricing is a bit stiff. Almost $2 more for a electrical item. I needed 6 but passed. Ill go to thorpe and get other things I need as well.

Helpful and friendly very nice people

Very helpful and courteous service

Staff very friendly and helpful!

Staff is always helpful.

Cleanly presented store where I was asked twice if I needed assistance.

Had exactly what I was looking for when Walmart didnt

Great customer service!

Nice store, staff very helpful

Amazing store, they have everything!!

Staff was helpfull and knowledgeable

My go to place for gifts in their boutique section!

Very busy!!!

Helpful and friendly.

EXPENSIVE, they got a lot of stuff, though.

Helpful staff

Poor customer service

Nice place.

Fast in and out

There are 3 vehicles in your parking lot supposed to be open at 8 and its just about ten minutes after 8 and doors are still locked