I was a little nervous not being well versed in video games or technology but our experience with Awesome Arcades has exceeded expectations. Everything was explained clearly and when our ultimate cocktail table arrived it was just as expected. Graphics and sound are great! The cabinet is sturdy and looks good in our family room. I had a couple questions post-delivery that were immediately resolved.It has been a seamless purchase from order, delivery and post-purchase support. Our teenagers are enjoying it as much as we are. We can’t wait until we can actually have friends and family over to play!

Decided shelter in place was the perfect time to make this purchase and so glad we did! Bruce was very responsive and answered every question in detail (and I had a LOT of them b/c this was a big purchase!). They had the Cocktail Arcade Table in-stock, offered white glove delivery service (showed up with masks, kept their distance, and didnt wear shoes across our hardwood floors). He set the whole thing up, showed us how everything works, and weve had a GREAT time playing Retro games since it arrived! Could not be happier with the table, the retro seats, and really appreciate their old fashioned customer service!

We ordered this beautiful Awesome Arcade 19”cocktail table for our cabin but couldn’t resist trying it at home first. It is absolutely beautiful! Customer service... outstanding! Delivery was easy and the owner text us immediately if we had any questions (technology challenged ) I am so happy I finally ordered. All I can say is DO IT! Looking forward to creating many family memories around this table.

I don’t post reviews often but in this case I have to. I purchased an upright multi video game machine about 6 years ago from a different company. I was unable to reach that company but did find an old email from them with the cell phone number of their general manager. I called that number today because the item I purchased stopped working. Brandon answered his cell phone on a Sunday afternoon on the second ring. He helped me through my issue and sent me multiple texts and links in case I have an issue in the future. This is incredible customer service. But it get better. Turns out that the company I purchased from went out of business in March 2020. Bruce is no longer employed by them. He still answered his cell and spent time today to help me out. Turns out that Bruce started his own company called Awesome Arcades. If Bruce provided me with such an incredible experience today, I can only imagine what he will do for his customers at his new company. This owner and company are top notch. Thank you for your help.

I purchased an ultimate arcade table and it is truly awesome! It was delivered in substantial packaging with no damage. It was easy to set up. I had a few questions which Bruce answered immediately and walked me through. His customer service is top shelf. I would definitely order from here again.

These are well constructed James. Even through some unexpected delays Bruce and his team were amazing. Constant updates and made sure that I had everything I needed once I received the game. He even jumped on the phone to make sure that I had everything working the way it needed to be with the card that I purchased. I cant recommend Awesome Arcades enough its really worth taking a look at, is been such a joy to have this game in the house.

I had a great experience and love my new arcade machine. Time and delivery was on point and Bruce helped me set up and answered all my questions he was great. I highly recommend Awesome arcade you will not regret it. Thanks Bruce

Bruce was very responsive and took time to explain processes and procedures through out. Communicated everything from building to shipping to Hawaii. Even walked me through setup of the 412 Jamma. Highly recommend him of your purchasing an arcade game.. Love my cocktail tableThanks Bruce and Godspeed

Customer service is A+. I called Bruce with questions before ordering, he answered all of my questions and put my mind at ease. He texted, emailed and /or called at every step and gave very specific instructions for how delivery would go. Upon delivery of our game, I texted Bruce and he sent me a detailed video for set up and instructions for putting together stools! Very easy (about 5 minutes) to get the game up and running! The game is awesome too! Worried about how little I am going to get done now that I have it

I bought the cocktail table. This machine is awesome, and the company is great. Very informative throughout the process and even helped me set it up. I would do business with them again and I will most likely buy the upright in the near future.

I am building an indoor golf improvement facility in NYC and could think of no better amusement game to keep my customers excited when waiting for a golf simulator than one of Bruces hand built, American made cocktail arcades. I loved them so much - I purchased two!! Bruce and his team have been phenomenal - Thanks Brcuce!!!!

Purchased tabletop system recently. The delivery service was great. The video on what to do at delivery was complete so that there were no surprises or problems with delivery. I like the separate circuit board option because it gave far more games than found on most game tables on the market. The attachment of the board was simple. Finally the service given after purchase to insure the table performed as expected was excellent. Im very happy with the purchase.

This arcade table is GREAT! I did a lot of research beforehand and everything checked off with this table. The cabinet itself is gorgeous. Clearly very well made solid construction, the glass top is solid, and I love the simple Pac-Manesque graphics. Started playing the games (I got the 412) and I’m hooked! While this table is definitely quality and impressive, what meant just as much to me was the customer service. Bruce is amazing! He definitely stands behind his product and went above and beyond to make sure everything from shipping and delivery to setup went smoothly and easily (and his YouTube video tutorials are invaluable). He knew I ordered this as a surprise for my husband’s birthday, and would be handling everything alone. He literally walked me through every step to make sure everything came together perfectly. Thank you, Bruce...this has truly been an Awesome experience!!!!

Bruce was AWESOME. From the initial phone call to final install and set up of gaming board and activating the machine to play. He is always available by phone, text or email and answers every question in detail. He made 2 new Youtube videos just to show me how to do a couple things. INCREDIBLE EXPERIENCE.He should teach customer service to all companies, especially Fortune 500 companies. You will be spoiled by how good his service is. I’m sad because I know I’ll never have better, more user friendly and informative customer service. Can’t recommend AWESOME ARCADES highly enough.

This company is amazing with customer service!!! They go wayyyy out of their way to make sure you are happy. Do not buy anywhere else! Love this company so much ️️️

Bruce is a great person to work with. Customer service is fantastic. He really loves what he does. He makes sure you are on board for every step of the process. From ordering to Home delivery to getting the machine up and running he was there!

We bought this game directly off the website and received a confirmation email and a phone call within one hour. Game was delivered in perfect condition a few days later and set up was easy. Every time we have called we have quickly been able to speak with someone. We just had a Father’s Day party family and this cabinet was the highlight of the event! I would feel comfortable highly recommending this business.

Hey Bruce,Thanks for reaching out to make sure I was satisfied. I received the game console and it was in great shape. No damage at all. I received my Jamma board the next day and got that installed. The follow-up voice mail you left really helped me get it figured out and it works great. Love this thing. If anything comes up Ill let you know. Ill also pass your contact info around the neighborhood as the neighbors are surely to be jealous. Thanks again for the fantastic customer service. Really appreciate it.JimPS: if you are scared of buying a unit like this sight unseen over the internet....dont worry with Awesome Arcades. Bruce will take care of you.

Found this company’s site on a search and couldn’t be happier ! Bruce answered every call I made ( which is rare these days) and was 100% accurate on the shipping / timing .He’s got this thing nailed !For those that are worried about the 2 step process of ordering the board separately from the console - don’t ! I refer to myself as as technologically challenged and w/ Bruce’s instructions it literally took less than 2 minutes to snap into place . System works perfectly !

They’re really nice cabinets!