My son is learning a lot and thriving. Its exciting to see my six year old master new swim strokes. We really love Madison Swim Academy.

Do not host a birthday party here!! Terrible experience! Today my six year old daughter was to have a birthday party at msa. I had called two weeks prior to make reservations, confirmed via email that we were going to have the party here and yet when we showed up, NOONE was there! We went to the connecting nursing home’s front desk who got ahold of upper management, who told me they were working on getting ahold of someone. We waited here until 2:15, 15 minutes after the party was to begin and still nothing, no one was there! I will never recommend this place, nor will I ever return! This is terrible customer service!

My son has been coming in to this swim school for over a year and I havent had any problem so far. They have accommodating and friendly staff.

Great place . So friendly .Max is an awesome instructor .

I have never given a bad review online before, but our experience has been so terrible we thought others should be aware of how unprofessional a business this is. Although we have been happy with Madison Swim Academys instruction, we have been utterly shocked with their customer service. Weve been with MSA since January, purchasing the lessons in bundles. Unfortunately, weve had to cancel our lessons--but never imagined the frustration that process would entail. We asked about being refunded for the amount left on our bundle and were told we could receive a credit for the remaining balance or a refund of the amount minus a $100 cancellation fee. This $100 fee is not disclosed on the website (at least it wasnt at the time of our cancellation--we have screenshots to verify this) and seemed extreme, so my husband called to speak to them about it. When my husband asked if that $100 included the next months tuition, since we didnt cancel by the 19th (which is stated on the website), he was told it did--so we decided to keep our son enrolled for the month of October since we were already paying for it. When we received our refund, however, they had not only taken the $100 cancellation fee, but also charged us for the next months tuition. My husband called again to follow up on this, he was now told that the cancellation fee did *not* include the next months tuition (after specifically asking if--and being told that--it did.) The office person hed been speaking to had to talk to the accountant, Amy, and get back to us. His call was never returned. Instead he had to call again a few days later--at which point he was told the would reduce the cancellation fee to $50 since it was not disclosed on the website. When he asked about this months tuition (since the only reason we kept him in Octobers lessons was because we were told it was already paid for in the $100 fee.) Again, Amy was unavailable, so we were told the office person would talk to Amy on Monday. I think it important to note that, at no time during this whole ordeal have we been able to get in touch with Amy. Every time weve called, shes been out of the office, out of town, or otherwise unavailable. She never thought it important enough to call us back. Rather, we had to go back and forth with an employee who is unable to make decisions and unfamiliar with MSAs policies. Even *if* we arent refunded the total amount were were initially quoted, we are still paying a $115 cancellation fee--$15 more than initially stated as the standard cancellation fee. At this point, we have decided we will not be returning to Madison Swim Academy, as they have been shockingly unprofessional about this entire situation. BOTTOM LINE: HIGH, UNDISCLOSED FEES; INACCURATE INFORMATION FROM CUSTOMER SERVICE; LACK OF COMMUNICATION WITH DECISION-MAKERS; PROLONGED PROCESS; ZERO DIRECT FOLLOW-UP.