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Palmetto State Armory - Summerville
366 E 5th N St, Summerville, SC 29483, United States
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Jo
Review №1

I went to this store to purchase a gun and some ammo. I waited at the counter for an hour and was not acknowledged or treated with any help. It was not like they were swamped it was more like we did not matter. I am surprised at this but now can promise I would pay anyone double the cost rather than deal with the utter lack of respect we received at this store. I plan to do everything I can to give negative publicity to this store who obviously operates only on good old boy mentality

ja
Review №2

Ive had good experiences here in the past, but there arent enough people working to keep up with the amount of customers that need help. The past few times Ive come, Ive been in the store for over an hour and wasnt helped before I decided I wasted enough time

Th
Review №3

This place is awesome. Not only is the range nice the people that work there are very compassionate. My son was there and passed out due to dehydration and I had to call 911. Not only were they very helpful they called me to follow up and also sent a note to my 13 year old along with a hat, cup,and stickers. We are very appreciative. Way to go PSA you have the right people on your staff.

Jo
Review №4

I have been receiving emails from this comment for several years. They started as an online store to sell ammo and have great deals. They opened a physical store and it is well stocked. The have a bow team, gun range and anything related to shooting, fishing or outdoors life. The staff is great. I wanted to shoot a blue before buying and they set one up for me to shoot a free times before deciding the one I want. Definitely recommendMy rating system consists of a 3-star being exactly what you expected and neither good nor bad. A 4 means something was extra special and a 5 means you were blown away. A 2 star rating was disappointing and a 1-star rating is terrible

Br
Review №5

This store is great, their brand of firearms are economical and high quality. you cant go wrong with any of their products. They also stock a wide variety of name brands.

Mi
Review №6

Ive purchased a couple Ars and multiple pistols, the selection is usually pretty good. The online store is awesome, so convenient.

Br
Review №7

Purchased my first hand gun 2 weeks ago and the experience was very good except that they had no ammo for the gun I purchased. I returned yesterday to purchase ammo and sign up for the basic fire arm lesson that I was given a coupon for with the gun. I was told the ammo was in stock but they only sell the ammo for my gun (9mm) to new gun purchasers and do not offer the basic firearm lesson at this location. I said I just bought the gun and was still refused ammo unless I wanted to buy another new gun today......but I could use the coupon for one hour of free range time, not sure what good that is with no ammo but hey, what do I know.Update......they did contact me because of my review and sold me one box of overpriced ammo but no apology for me having to make 3 trips to complete my purchase.

Je
Review №8

Ive always been treated very respectfully when in their stores. We use the range often and have purchased several weapons. Highly recommend!

Hu
Review №9

I went there to see about helping my mom find a gun she could handle for home defense. She lives on her own and far away. We waited for about 45 minutes for the two guys working behind the counter to get free. There was about 4 people in line and they spent that entire time with the people they had when we walked in. There were lots of other staff just standing around and I get only certain people can help with firearms but they need to staff more of these people. They either dont have ammo in stock or its over priced. Go to ATP!

Jo
Review №10

Had a great experience. The guy who talked to us (an older gentleman whose name completely slips me at the moment - Im so sorry!) was very helpful, educational, and pleasant to deal with. Me and my wife (or my wife and I for all you Northerners) had a great time and felt like we had been given the ability to make an informed decision that we would be happy with. I would highly recommend this store. (Oh, and dont forget to ask them about their daily deals.)

Vi
Review №11

After shopping here a few times I give it 2 stars.The range is excellent, and is probably the nicest range in the Trident Area considering the fees. So, Id give the range 5 stars.When you consider the store overall, There are some problems. Ill talk about them below.First, Its really annoying that they sort rifle parts based on brand. Parts are not sorted by what part it is, but by who the maker is. So you will have a section for BCM parts, Strike parts, Odin Part, etc. This makes it really hard to see all the different options for one part. You have to go and look at each brand. It makes it so you have to run all over the place, and you sometimes miss a few different options.Second, Their online inventory does not accurately reflect what is actually in the store. Want to call... good luck... they dont like people calling asking about inventory and availability. Maybe the online inventory is accurate, and you just cant find it because of the silly way they organize the store.Third, Rudeness. Yes. Ill say that there are a few employees that are really nice and helpful, so Ill give them credit where its deserved. Unfortunately there are some REALLY rude employees here.Fourth, I have had to return a few things here. Each time they granted my return... but you can tell that they really dont like doing it. It almost feels as if they are just looking for a reason to deny a return. They ask too many questions and almost challenge your reasons at times. Combine that with the rudeness and you can kinda get the picture.So, I think its a ok store if they have exactly what you are looking for and its a fair price. Just run in and run out... and make sure you wont possibly have to return it.Otherwise, just order off the internet from another retailer.

Ch
Review №12

Honestly, their workers are very helpful and great. A large variety of weapons, helped when a friend was trying to get a .300 AAC Blackout build with parts and ammunition from here. And compared to other ranges like ATP and Quickshot, theyre cheap.

Ya
Review №13

Great selection of fishing! Employees need customer service skill training. Also need to hire more people or replace the super slow ones that currently work there. Few good ones (probably new) but mostly all have zero people skills. Some how I keep coming back but leave unhappyToday is 11-10-20. Back because I need parts, and guess what? Asked for something guy laughing said we don’t have it. Walked away and another worker heard me and waited for the other guy to walk away to be nice and he showed me where the item was (6.5 grendel) they had plenty on the shelf.

Sa
Review №14

Great place if you are looking for over priced guns or to be talked down to like you don’t know what you are talking about.(especially if you’re female). I am giving3 stars because I own a PSA AR-15 and I find it a lot easier to handle than a armalite rifle. Range is a little over priced. Overall decent

An
Review №15

They were great in the beginning when they opened the Summerville location, now the guys behind the counter act like you are bothering them to see/buy a gun. I called to check availability on a specific magazine and got placed on hold for 25 minutes and finally gave up. Online sales flourish due to customer service like this.

Gr
Review №16

Changing my previous review. Was not happy to learn PSA does not abide by the federal precedent for a default-proceed sale. I will say, however, that the online purchase of the firearm was easy, shipping was prompt, electronic paperwork submission was efficient. I do stand by the fact that it needs to be understood before the purchase that the store can, at their discretion, hold up a firearm sale for 30 days.

Ki
Review №17

Very smooth, friendly customer service. Excellent prices and online ordering probably cut my time in half. Excellent experience

Ga
Review №18

Fantastic store. Some much to browse through. Staff very knowledgeable and friendly. Will always shop at PSA.

Sa
Review №19

Always excellent customer service! Everyone is so knowledgeable! Store is always clean. Only reason it may take longer to check out is because they seem to always so busy! Love this store!!

Bl
Review №20

Selection good. Short staffed to the point I would highly encourage going Elsewhere. I finally left after waiting 90 min. There’sJust too many other options.

Ro
Review №21

A good place to buy but pack your patience. The staff was helpful. Sales in these type of stores are up and you may have to stand in lines longer than normal.

Ka
Review №22

One of the gun counter guys, Steve, is absolutely fantastic, friendly, and knowledgeable. Best experience I have had at a PSA. Most of them don’t have the best customer service

Mi
Review №23

Called to find a gunsmith able to mill a slot for a red dot sight on pistol. was hung up on 3 times before speaking a word. Apparently they have enough customers and dont need my business. Thankfully there are smaller guns shops in the summerville area that do want my business.

Ed
Review №24

Indoor range is nice and clean. Even in the middle of summer its cool and smoke/haze free.

Be
Review №25

Paul was great with answering all of our questions and made us laugh as well! Very funny and knowledgeable. We weren’t sure what exactly we wanted but he was great with helping us make the best decision. We love our purchase, thanks Paul!

Da
Review №26

I thought racism was over. My African American son came to purchase a rifle and the lady began asking numerous questions. Were explained to her we just moved but she said she couldnt sell it to him. So i decided to purchase it for my self. I spent eleven years serving this country and i liked the rifle and have a legal right to own it but she would not sell it to me either. I know its racism and Im very disgusted with palmetto state armory. Shame on you.

D
Review №27

WOW, do they train these people to be professional at ignoring the costumers or just cant get quality people behind the counter, even before the rush on guns, you would have trouble finding someone to talk to about a gun purchase, could be a great place

La
Review №28

I recently purchased a firearm and it took about a week to come in from the online store. I receive an email saying its READY for pick up. I arrive at 10 when they open just to wait 15 minutes after to go in. I approach the counter to wait another 10 minutes just for someone to acknowledge me. (Again they just opened so not busy whatsoever). They run my information just to tell me there is a 3 to4 day delay?!?! Ive been buying guns for over 10 years and never had anything like this happen. Never buy a gun or anything from her . Poorly ran store and just all around poor experience. Lets see if I actually get my firearm then Ill post another review to see how that goes.

El
Review №29

This is a close 1st place store for me. Nick is always friendly and helpful, as are the rest of the staff, there are always great prices and some real bargains to be had. Cant wait to go shooting again!

K.
Review №30

This is my second gun purchase. Wade waited on me this time. He was amazing and very patient. He showed me a variety of guns before I decided on one. Thanks for a good experience.

Da
Review №31

Worst gun dealer ever. Not helpful, not informative, held up my FFL transfer for over a week, and are exceptionally rude. Professionalism shouldn’t be expected here!!!

Da
Review №32

Will be shopping somewhere elseI was going in the store, and about 50 feet from the door the guy starts hollering at me about having my mask on,I haven’t even gotten to the doors yet. I’m sure there’s other businesses that would like my money

Tr
Review №33

I appreciate the extremely LARGE & WIDE SELECTION OF GEAR. But the prices are pretty steep on most items.. Great selection but sometimes the simplest small and common items usually under $1 other places arent available there. I like it but like small family owned places better.

Ma
Review №34

While I dont use PSA for much what I do is always good.

Ep
Review №35

Great customer service while visiting to inquire about selecting & purchasing a fire and taking the CWP course.

Lo
Review №36

I love this place. They have a wide veriaty of guns, and if you cant find the one you want in store, you can look on there website and special order it there

Da
Review №37

How does this place consider its self a gun store they never have 40 cal ammo. Every time i go in they always have the expensive 20 round boxes and never have the 50 round target rounds or practice rounds. Ill stick with ATP before i come back here for my ammunition needs.

Ti
Review №38

I spoke to assistant manager Erick and he was very rude and unprofessional. I will never return to another psa

sa
Review №39

Well prices guns and well maintained indoor range. All merchandise is manufacturers mark up.

Ic
Review №40

Today was my first time shooting. I took a beginners class. Very inexpensive altogether. I was nervous, my hands were shaking, sweating (lol). But the customer service was amazing I wish I remembered the person who held the class with me was very nice - everyone there was very nice. and they took their time with me; the components of the gun and ways to handle the gun; and what to do and what not to do once on the Range. He even gave me the option that if I got on the Range and I didnt feel comfortable that was fine and we could do it at a later time -- which I really appreciated. I must say being that I was by myself and in a beginners class, they took really great care of me. And I really appreciate it. thank you Palmetto Armory!!

lo
Review №41

Not what I was expecting. Overpriced to say the least and not enough staff for a store this size.The shooting range was the only thing that I found fun and great otherwise Im just not interested. Theyre too overpriced on their Yeti items and clothing. Everyone raves about this store Im just going to leave it at my experience was not that great and first impression is everything.You need more staff! Honestly price your items accordingly we are in South Carolina not California.

Ar
Review №42

Excellent service and although not my closest store, I have been here a few times and never been disappointed. Always have the ammo I need a good prices.

ro
Review №43

Ive purchased many firearms from them and use the indoor handgun range fairly often. All the sales people are extremely knowledgeable and friendly. Same goes for the people who staff the range. They have a great inventory including quite a few higher end firearms.

Ka
Review №44

Easy check in, nice clean range, automatic target movers. Overall great experience. Ladys night on Wednesdays! August has membership discounts, if youre interested.

Sh
Review №45

If you are a female above 55, dont shop here. Was extremely mistreated.

Ke
Review №46

Great shop. Range is clean and bright. You can rent from a good selection to try before you buy. Dont forget to bring your updated ID if you intend to purchase a firearm.

Da
Review №47

Excellent Customer Service! If you’re looking to buy any kind of Gun ask for Kenny Duncan; that man knows his stuff. Their staff is dedicated to finding the right firearm to suit your needs.

Ti
Review №48

The customer service is TERRIBLE. You try to call and no one picks up and they tell you to email them. Its a terrible circle you cannot get out if. I ordered a rough ride revolver A MONTH AGO. They had a list of places listed to have it shipped for me to go pick up. I found out yesterday that the place they had listed couldnt accept my firearms because their licenses as a shop was expired. Now I am getting the run around and no one to respond. They wont ship it to another licensed dealer either because they wont respond to emails. Stay away!

Mi
Review №49

Got one guy running the gun counter and 30 people in line. Management should be fired. If you want the business staff your stores

Ch
Review №50

They were out of almost all cleaning supplies. Also, every time that I have been in there, the women working the checkout were rude. They have an attitude and act like you are putting them out to wait on you.The one positive, is that the times I have used their indoor range. The staff back there are always helpful.

Ry
Review №51

Love psa guns but this location is the slowest to helpout of them all . Went there 3 times at different days of the week and times of the day to buy a gun and waited more then 40 min to get a turn at counter and gave up each time . Go to Columbia for better service never waited more then 10 min in columbia location

St
Review №52

Great selection, pricing is good too! Employees are hit or miss some are terrific and helpful which is a great when shopping as a first time buyer. Also have fishing supplies as well.

Pa
Review №53

Fantastic service, friendly staff and prices are always competitive. I will be back again just as soon as I can.

se
Review №54

Love these guys and gals at all locations especially at Summerville location.

Pe
Review №55

Firearms, sporting goods, fishing gear, hunting gear...an outdoorsman paradise. They manufacture their own brand of rifles at prices that cant be beat. The quality gives the bigger name brand firearms a run for the money. Best of all, its all made in the USA. Theres always a daily or closeout special. You can order online and pick it up in the store when it arrives. The Summerville location has an indoor range and offers 10% off a range membership for active and retired LEOs. Ask for Flash(Thats what they call him, its true) Hes knowledgeable, extremely polite and helpful. They offer concealed carry courses for those interested. Theres several locations. Check it out online and find the nearest one to you. You wont be disappointed.

Wi
Review №56

Staff is rude and not very helpful at all

Fr
Review №57

First guy was rude but i thought maybe he had a bad day. 2nd guy was just as bad. My greenville store would never act that way.

Ka
Review №58

Prices are a bit steep but selection is wide and varying. I really only come in to take advantage of the sale and marked down items.

Jo
Review №59

Arrogant and unfriendly sales staff. They don’t care about your business. I watched several people walk out today.

Le
Review №60

I have bought several items from PSA. The only reason I wont give them 5 stars is the ladies up front have been rude at times. Quite the opposite with the guys in the back though. They were very helpful and nice.

Ma
Review №61

Awesome selection of parts, clothes and accessories. Grips for your pistols and rifles, cleaning kits, parts to build your AR-15 and tons of fishing gear.

Ch
Review №62

They pretty much always have what I need. This is the place for all your hunting and fishing needs. The staff is always helpful as well. Its one of my favorite places to go.

Cl
Review №63

Great place to go. Lisa was excellent with helping us. She was so nice and helped us with multiple questions. The lanes are really nice. Will be coming back for a lane membership.

Bj
Review №64

Nice kind an respectful folks who are very resourceful

Th
Review №65

Crowded this time of year, but salespeople are really helpful. Had a rifle ordered and salesman went through all the incoming shipments to find it. It is a Christmas gift and really appreciated his efforts.

Bi
Review №66

This is a very large store with A LOT to choose from. When I went it was really busy. It was the day after Christmas about 10:30 in the morning. I waited 30 minutes at the gun counter and never got see the gun I came to look at.I finally got tired of wainting and left.A costumer beside me had been waiting longer than me. He also decided to leave.I guess it doesnt matter you much to offer for sale if you cant service your customers.

Cr
Review №67

THE CLEAR DISPLY OF DISCRIMINATION IS DISGUSTING! THEY ARE UNDER STAFFED AND NOT ATTENTIVE AT ALL WORST CUSTOMER SERVICE EVER

Bi
Review №68

Very honest and friendly service, Thank you

JJ
Review №69

Good selection of items, nice prices. Did buy a part I didnt need because of some employee info but excuse to go back and get another part I wanted

Ma
Review №70

I went in on the 23rd to get a last minute gift for my husband. The sales associate I approached took time to help me even though it wasnt his department and he was going to his lunch break. My husband was thrilled when he opened his gift, and Ill definitely be shopping here again in the future.

Da
Review №71

This is the toys r us of hunting, fishing and everything else. Fairly large store which carries all that one may need to keep one busy. They have specials which one can find online or in circulars. Veterans are welcomed and get a discount. Youll always find something to enjoy the outdoor life. I highly recommend this store, great place.

Ce
Review №72

Great gun store! Prices can be a bit high in store but not extremely bad. Staff is pretty good. They greet you (the ladies) most of the time but the guys at the gun counter are not what I consider very good salesmen and customer service is not at the top of their list. Overall, I do recommend this place for the active outdoors person because of its selection and available products.

Jo
Review №73

Stopped in for lunch and had a great experience. The service was good, and the food was spot on! We will definitely be back!

ba
Review №74

Nice gun range

St
Review №75

Leo was awesome. Took me through the steps, and I was out the door with my new AR 15, and a S&W 9mm. Great prices!! Great staff!. Ill be back!

Ja
Review №76

The line to pick your order up is ridiculous. Employees are walking all around yhe store and no one is being helped

Ka
Review №77

WELL STOCKED, CLEAN. Only problem was NOSY BUSYBODY EMPLOYEE, MANAGER STOPPED HER MIDSTREAM THANKFULLY. DISLIKE EMPLOYEES LISTENING TO PRIVATE CONVERSATIONS & MAKING WRONG ASSUMPTIONS. DOES CARRY HARD TO FIND AMMO BUT NOT CLIPS FOR SOME OLDER CLASSIC WEAPONS.

Do
Review №78

Prices are not too bad. Very convenient. Employees are very helpful.

Mi
Review №79

Long story as short as possible, I ordered a limited addition receiver from PSAs website that was supposed to take 3-6 weeks to ship and customer service was horrible about keeping me informed and answering emails... flash to 4 months later I go to the Summerville store to pick it up, thinking this experience is probably going to be like pulling teeth from a shark. Lisa was my sales rep and made up for all the last 4 months of bs. Lisa understands gun sales and more importantly customer service. Thanks Lisa!!! And thanks PSA for amazing quality.

Je
Review №80

This place is amazing and for how busy they always are they stay very friendly and attentive to your questions and concerns

We
Review №81

I have purchased two rifles from them and both rifles have had problems. I took them back for them to fix to only have the same problems arise again. All I can say about palmetto State Armory rifles is it there very poorly crafted. I had to take both guns to a private gunsmith to have them fixed properly. Also the sales representatives selling the rifles are extremely rude and have poor knowledge on the products they sell.

Ma
Review №82

First time buyer from PSA and I must say I was thoroughly impressed. Purchased a M&P Shield online through them after seeing their price was considerably lower than any price I had seen anywhere else ever....a few days later I saw they were selling a G2C for under $200 which came with a rebate to lower the price even more. After calling the store to see if they had any in stock they informed they had quite a few Also had the M&P in stock at the price I bought it for online. So I went up to the store in Summerville and was able to purchase both firearms, a cleaning kit, oil, and box of ammo for $485. Not sure where else you can come away with that kind of value and be helped as fast and courteously as I was. This was on a Saturday around noon, in the heart of the holiday season. Impressive. Wade was awesome, very informative, helpful, and patient. Definitely an asset to their team! They definitely have my business with any and all future firearm needs I will have.Also in regards to the M&P, since I purchased it online and then in-store I needed to cancel my online order. Their customer service call center is open M-F and it being a Saturday I decided to just send an email with hopes of being answered Monday or Tuesday at the latest. Well, not 30 minutes after sending the email did I get an order cancellation confirmation email saying they cancelled my online order and I should have the full refund in 5-7 business days! Just goes to show you that top to bottom PSA is doing things right and doing them well...keep up the good work!

Ju
Review №83

- large inventory- priced on the high side (high quality goods...)- did not find folks working at gun counter friendly, helpful, or knowledgeable... At a gun store, I would hope the people in that area are the best on tap. Multiple times had to ask several other associates on basic shotgun questions.- if you want an AR or AR furniture, probably the place to go... Otherwise, not overly impressed

Do
Review №84

My go to gun shop. The ranges are very up to date. I have bought several firearms here and expect to do that again.The staff is very knowledgeable and friendly. The shelves are well stocked and diverse. The prices are some of the best in the region.

Hv
Review №85

They have a great variety of items and their indoor range is nice. The problem I have been seeing lately is the customer service. There are several that are almost to a point of being rude. It seems that they are getting to be like another local shop (ATP), where they treat their customers like they are stupid / beneath them.Come on PSA, step it up and get some customer service training for your peeps and remind them how important the customer really is.I will also say they do have decent pricing, variety and at some times some great sales (if they have stock).

Jo
Review №86

Absolutely a wonderful place to shop.

Te
Review №87

These guys were so helpful, so friendly and made my first ever gun purchase a good experience. From the shooting range to the buying counters it was awesome.

Li
Review №88

Has a variety of items at a reasonable price. Cant wait to try the Indoor range.

Ke
Review №89

Great prices on SC-made firearms. Great buy/get free deals to watch for. Digital ranges.

Jo
Review №90

First time in one of these, nice store a little pricey on some merch. Probably stick to bigger box sporting good stores.

Mi
Review №91

Really awesome place they literally have everything you need for hunting, fishing basically any of your out door needs. They also offer training classes for guns and they have shooting ranges for bows and guns.

Da
Review №92

Waited for 6 hours to learn that I was delayed because the stupid employee screwed up and didn’t verify my information.

Ma
Review №93

Kinda hectic on Black Friday, but usually they offer good quality arms and ammunition at reasonable prices. Not a bad place for clothes either

Be
Review №94

Great service . great people. Friendly environment. Clean too. Awesome range.

My
Review №95

Great place for all your firearm and fishing needs. No one beats their pricing. They could use some help in the customer service area. Ive never felt like they were overly friendly when I go in there.

Pi
Review №96

Garrett was great...Thank you guys

Jo
Review №97

Very competitive pricing. Professional, friendly service

Mi
Review №98

Enormous selection, the best deals, clean indoor range for both pistols & rifles. I wont go anywhere else

Vi
Review №99

Waited for 2 cashiers to serve when 4 behind counter. 12 people in line.

Ry
Review №100

Awesome store! Always shop on their website. Happy to use their range. Very nice and would suggest making a stop if youre in the area.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:366 E 5th N St, Summerville, SC 29483, United States
  • Site:https://palmettostatearmory.com/
  • Phone:+1 843-900-9000
Categories
  • Gun shop
  • Ammunition supplier
  • Archery club
  • Archery store
  • Gun club
  • Safe & vault shop
  • Self defense school
  • Shooting range
  • Sporting goods store
  • Sunglasses store
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–8pm
  • Wednesday:10am–8pm
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:10am–8pm
  • Sunday:10am–8pm
Service options
  • In-store pick-up:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
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