(Continued from part one)The most upsetting thing that occurred was that the playlists and songs that I had coordinated with Bill were not followed or used. I had to speak with Brad multiple times during the reception to find out that Brad did not receive those lists at all, although he did make every attempt to work in some of those songs after the I brought this up. This was especially frustrating considering the time and effort that my wife and I had put into making them uniquely our own, as well as the continued reassurance by Bill that our request to use these playlists was not at all an issue.From what we can gather, it appears as though Brad was given the minimum amount of information to do his job, and was not given the document that I had prepared (which included important information, like when to fade/end certain songs, our Do Not Play list, as well as specific songs we wanted to have played throughout the entire event).We truly feel as though the final product we received during our wedding did not reflect the reputation and reviews of Sound City, nor the amount of money we paid for the company’s services.After the event we emailed Bill and communicated our concerns listed above, and received a reply stating that he would follow-up with Brad and get back to us. That was in late October 2019. We have not heard back from anybody at Sound City regarding this matter since that initial reply, even after reaching out several times to see if any progress had been made.We do not want other couples to go through what we went through on our wedding day.

Sound City was recommended to us by several different sources for us to use as the DJ for our wedding at the Bostonian Hotel in October 2019. After our experience with this company we would not share that recommendation with others seeking a wedding DJ.In the months leading up to the ceremony Bill (the owner of Sound City) communicated with us several times, seemingly ensuring that his company’s performance would meet our expectations. We had several specific requests that, thanks to our conversations with Bill, we felt very strongly would be no issue for Sound City to follow through on.A few of these requests were:- Having the song my wife walked down the aisle to be faded out at a certain time to avoid certain lyrics.- Having our reception intro song be started and cut off at specific times so that a certain part of the song would be played.- Specific playlists with songs that were to be played at different portions of the event (pre-ceremony, cocktail hour, dinner, etc.).As stated Bill reassured us that all of these requests would be no issue to deliver, and even worked with me specifically over the phone to determine exactly when certain songs should be faded in or out and when each playlist provided should be used.Fast forward to the Thursday before the wedding. My now wife received a phone call from Brad, an employee at Sound City, who introduced himself and asked if we had any questions for the ceremony. This was surprising for us, as we were under the impression that Bill would be working our wedding, especially after communicating and coordinating so many details and specifics with Bill in regards to our event. Brad reassured us that this was no issue and that he had it under control.Brad did not have it under control.-The Bride’s entrance song was not cut off when we had coordinated it to be, leaving a rather depressing and unhappy verse to be played as the happiest ceremony of our lives was just beginning.-The microphone attached to my lapel and used during the ceremony was far too loud when I spoke (I was forced to practically whisper), and far too quiet for my wife (I had to make it a point to lean in when she spoke).-Just before the ceremony began (when my wife’s nerves were highest), Brad asked our wedding coordinator to ask my wife what color the uplighting for the reception was supposed to be (something we coordinated with Bill during our conversations), and then asked my wife directly immediately after the wedding while we were signing our wedding certificate. This irked me extensively as I know the stress my wife was feeling that day (at least until dinner was served). Anyone in the wedding industry knows not to bother the bride on the wedding day, especially with a minute detail.-During the reception, our introduction song was not started or faded out at the appropriate times, making our entrance feel awkward especially considering we stood in front of the attendees waiting for our first dance to begin for at least 10 seconds (a very long time to be standing and waiting with 200 eyes looking at you).-The last song of the night (pre-requested and coordinated by us) was very unsuccessful and disappointing. Two separate tracks of the same song were played over each other, causing them to overlap, making it completely inaudible and confusing to guests.-Multiple songs were played that were specifically on our “Do Not Play” list.(Continued in part two)