Every time I come here they are closed. I make sure to come on days they say they are open, but over the last month and a half or so, they are always closed. I went by the Tuesday before Thanksgiving around 1230pm to grab some feeders and they were closed. I noticed they had a sign in the window for a 15% off Black Friday sale so I looked forward to going back. I went back Friday around 2pm and they were closed again. Ive called on multiple occasions times only to get the Magic Jack Customer voicemail. The sign in the window says they are open 11am-6pm (5pm on Sundays) Tuesday-Sunday. I have had to resort to going across town for reptile food several times, simply because this place is unreliable. Theres never even a sign in the window saying theyve closed for the day. Theres usually a motorcycle inside, but the lights are off. Not to mention the constant staff changes. Every time I do manage to catch them open, they have hired a new person! They are reasonably priced and always friendly, but they are also the only reptile store in the neighborhood. I want to give my patronage to a small business, but they definitely lack professionalism.
When they are actually open they have good service so I would give 5 stars but for the past 2 months it seems they are closed every day even when it says the days that they are open. So I have driven there and wasted my time many times and even the phone number they have says its unavailable every time Ive called. To make matters worse this is the only reptile store near me so now I have to travel a lot farther else where.
The guy whos name is not Mike but everybody calls him Mike is extra cool! All the employees there are nice! Hes very informative with questions I have regarding this or that with my pets....my turtle in particular. He helped me learn how to recognize specific behaviors my turtle does to let me know how it feeling and to keep it healthy. Hes very fair on the prices and products as well. This is my go to one stop pet shop
Newly discovered to me. I was going clear out to Pet Kingdom for live feeder rats, only to have them usually be out of the rats I needed, to feed my 1 snake. I live about 20 to 30 minutes from them, so for me, it wasnt cost efficient. Found Mikes and was very pleased to find out they have the rats I need, and now the owner is breeding his own, so they will always have them. The downside/only reason for 4 stars, is the smell as soon as you walk in. The unfortunate side to breeding rats, is the smell that accompanies it. But other than that, not bad. The guys there were very nice to me, and were more than happy to help me out. So, if there is something that can be done about the rat breeding smell, that would be awesome. But again, since its a smell that accompanies breeding rats, I dont think so. Im just happy they are about 5 minutes from me, better than Pet Kingdom, and will always have rats. I think a little smell is worth the trade off.
They are very helpfull for first time reptile pet owners. They always have what i need even at short notice. They are very reasonable and will work with you with prices and that your pet gets the care it deserves. Highly recomended!!
Great little pet shop. The ladies in here were very friendly to us and our children and very helpful in choosing a pet. We got a baby bearded dragon. Will definitely go here again.
Great service and pets are healthy great variety as well
Exotic reptiles and fish seldom seen at other pet stores. Even the rats are unique, they are my pet of choice and im glad i got them from Mikes Pets. Staff is wonderful and kind.
Nice and friendly staff, they can help you with your pets.
Cool stuff, good selection... Not very friendly though nor helpful, lost my business
Tons of great deals on reptiles...right up my alley! I will be back to purchase in Aug.
Everybody there is awesome very helpful, informative, and knowledgeable... Great Shop!!!
Knowledgeable and super chill. You can tell that this is his passion. Honest and deff a go to reptile spot! Glad there is still some good ones around.
Ive got some beautiful little fish here, plus a guided tour by a five year old who knew her stuff!!! I love it here as a result...Update: they seem to be closed. There are no consistent store hours according to reviews...
Nice staff are so nice and they have very nice animals
Wide selection of animals and pet supplies. Super convenient area for spring valley. Watch out for the monitor!
They made us feel like family.
Place is pretty cool more of a reptile shop and reptile supplies but they do have a hand full of fish, foods and fish supplies . Cool staff and good vibes
Friendly, and very knowledgeable staff. Great service
Great place. Staff is awesome. Fun Friendly and plenty of exotics...
Great selection of rare pets. All pets seen healthy and well cared for. Fair prices for supplies and feeders to! Owner is extremely knowledge.
I love this pet shop. They are so helpful. And answers all your questions you have about any and all animals. Thanks guys!!
Awesome reptiles and a lot of interesting exotic pets.
You can tell they take really good care of all the animals.
Mike was very welcoming. His pet store has a great variety of reptiles and a great assortment of fish. I would recommend Mikes to everyone.
Its acceptable. Employees always busy to maintain sanitary conditions.
The store feels much more personal and the helpful than a conventional pet store. Great customer service as well.
This store changed ownership in 2017. Its new name is Mikes Pets. It has a good selection of reptiles and fish. Hours are not the same as the previous store in this shopping center.
Love the owner Mike he is so sweet.
Its a good place to go the very informative
Really like this pet shop
Came home with 2 beautiful beardies to add to my collection. Look forward to seeing their booth at the Pomona reptile show and will definitely look for future animals through them
Best place to but any pet, they help a lot and the prices are reasonable
Great place to get my bunny and chicken feed. Prices are WAY cheaper then petco/petsmart.Plus they carry your stuff out to your car for you! Score!
Lots of exotic animals. Very knowledgeable staff!
Cool guy running the store. Theyre always helpful. Relatively big reptile selection. Located next to some good food places.
Always go there for my beardie needs. One of the cheapest places in town for live crickets and worms. Always very friendly. They had a girl who also did grooming. Got my cockapoo done there. They are currently moving a couple of doors down but ready to get her groomed again when they are set up.
Awesome pet shop great owner. Always willing to stay open a little past their hours to help out a customer.
Sick animals, high prices, and crooked owner. Spend the extra gas, and go somewhere else. Not worth the time or frustration.
Employess are very helpful and really know what animals need. Thank you for your help
Cichlids are much cheaper than other stores and I got extra discount plus a small bag of flakes! What a treat! Another thing to be thankful for thanksgiving...
Great place
Love this place! Just got a baby bunny here and we love her to pieces!!!!!
I would come back when looking for a new pet but my laziness on not wanting to drive to my usual spot definitely had its cost -_- but I appreciate their variety of pets.
Friendly knowledgeable staff. Great prices.
Love this place. They are all about their customers.
Very cool assortment of reptiles
Good collection of reptiles
This place is never open :/
Very friendly and informative employees. Store is kept very clean and animals are very well cared for.
Been around for ages still great
Seem to know reptiles very well. They match the price of their items if theyre cheaper somewhere else! I got everything i needed and they try to sell you things you actually need.
Good place for pets and aupplies
Customer service on point lol :)
Never opened
Local pet shop . shop local
Small business owner, seemed knowledge and friendly
Got a little bit of higher prices
Great place to get crickets
Rarely open
Friendly and knowledgeable
Friendly
The babies
Nice staff
Very informative staff
Average
One of my favorite
Great selection of lizards.
Got live for feeding... Yes
Everything you want