I rated the hotel and its amenities a 4. Even though it looks like they have been remodeling decor seems a little outdated(just my opinion) no biggie. I rate the staff 5 stars. Employees were extremely nice and very accommodating! We got to our room that was nice and clean but I was hoping for a river view(because this was part of anniversary trip) and James at the front counter was very nice and was able to give us a room overlooking the river. Later ate at Osprey restaurant/bar and had the street tacos with a BBQ flavored pork and my wife had an excellent blackened salmon. Waitress was very kind and even offered some suggestions(which I love because my wife never knows what to pick....lol!) Then to see some of the staff members come out to take pictures and celebrate while a young man proposed to his young lady! At Ruby River hotel you have a good hotel with AWESOME STAFF!We did not get the chance to try the food but there was a BBQ food truck in the parking lot as well....food looked and smelled really good! Due to COVID-19 rules the pool was closed but was a nice sized pool area with moderate room to lay along poolside without being disturbed by people walking around the pool!There was some construction going on at time we left in the morning but wasnt distracting.

My parents stayed here a week. Loved the staff and hot waffle breakfasts. Big king room. Very clean remodel of rooms. We visited in the dining room several times. Awesomeness of staff to allow us to visit. They drove a long long ways from Houston Texas

Good location in Spokane. The customer service was great. Only reason for 4 stars was construction on property. Also: if you have pet allergies, I would suggest another hotel as they are PET FRIENDLY.

Positive: Location on the river Negative: N/A

Rooms were inadequately furnished. Ive seen. better in lesser establishments.Under construction.....Good location.

Positive: Location Negative: Theyre doing renovations, but this is temporary and I understand

Well they are renovating the hotel and nothing is open, but they are not giving renovation rates. They also didnt mention anything about renovation. So when we walked in it had a funny smell and there was a bunch of junk around since they were working on the hallways. Location was nice and inside the room was nice, but overall not a great experience. Plus there was a lot of junkies and homeless people hanging around the area, not good when you have your family with you.

Positive: That it was on the river Negative: The pool was closed. The landscaping around the pool was not being kept up. Weeds everywhere.

Positive: Location Negative: No masks on staff

Both experiences at front desk were terrible. Arrived 10 minutes prior to hotel reservation check in time and woman was very rude. Told us our room wasn’t ready, said she would call when it was and that she didn’t know when it would be ready. Also added she couldn’t tell us where to park because she didn’t know where our room was. I received two emails prior to arrival requesting a time I would be arriving that I filled out.Hotel restaurant waiter was great and outdoor patio was very nice!!!While at the restaurant, checked my email and saw that our room was ready, was waiting for a call. Went back to front desk, was not acknowledge by receptionist on the phone for ten minutes. Used a kiosk to try and get our key twice that didn’t provide the key we needed, while receptionist said nothing.Got up to the room to see the room we paid for an upgrade for a river view was actually a view of all construction with a small view of the river through the construction.Over all, very disappointed. All the online reviews and pictures made this place sound great so I am less than impressed and will not return.

Positive: Just remodeled. Great location near downtown and next to water which provided a nice walk.

The whole place is out standing! The food in the restaurant is fantastic! The service is great! Their rooms were the best of all we stayed in from Upstate NY to Washington State. A must experience yourself to know first hand.

I love staying at this place. Love the rooms the beds are so comfortable. The osprey restaurant has good food. The people at the hotel are always helpful. Great rates and always have rooms when I need one at last minute. Only thing that I didnt like is the pool hasnt been open. Would be nice to enjoy a swim during the hot summer.

I stayed here twice September 4th and now September 19th 2020. Both times we had a wonderful experience. Rooms were clean and newly refinished. The front desk staff were friendly and happy to help with whatever we needed. This hotel is starting to become our go-to hotel when we stay in spokane.

Positive: Pros Very modern Clean Comfortable beds Pet friendly Breakfast Negative: Cons Nothing really

Clean and friendly service. A good place to be safe and rest your head in peace. Plus there are nice places to shop, play, and see all within walking distance.. Would recommend a visit..

Sorry this is so long...I was very frustrated!We stayed for 2 nights in mid September, Sunday - Tuesday. This was my birthday getaway and my husband tried really hard to give me a nice, relaxing weekend away. Unfortunately, he booked this hotel!! When we first looked out of our window, I assumed the construction equipment below us was just being kept in a fenced in area for safety...because certainly they would not have put us in a room directly above an active construction site! Wrong!! Construction started bright and early at 7:30am!! When we asked to be moved to a new room because of the noise, the front desk girl didnt even know there was construction going on in that area and acted like my husband was crazy!!! She said she would try to figure something out and would get back to us, but after a couple of hours, my husband called again to ask. What a little snot she was! Like we were just putting her out by asking for a room where they werent SAWING/GRINDING/USING HEAVY EQUIPMENT, DIRECTLY UNDER OUR WINDOW!!! If it wouldnt have been so smoky, we wouldve been outside for most of the day, but unfortunately we were forced to stay indoors for most of our stay. When they finally did move us, the new room was nice and clean, it was much quieter (for a little while) and overlooked the new pool area, so I was super happy...but then once again, construction started promptly at 7:30am the next morning, right outside our window!! I called down around 10am to see if we could get a late check-out for noon and was told I would need to pay a $15 fee for the extra hour! Ive NEVER paid an extra fee for requesting an hour late check-out! So, I hung up and told my husband and he was upset. He called down to speak with the girl at the front desk, he kindly explained how the weekend had not been ideal and wed appreciate an extra hour on the house...thats when things went south. What a freaking brat you have working the front desk!! After he explained what a disaster our stay had been, how we had LOUD construction outside our window, moved rooms and STILL had loud construction out beneath our room, she raised her condescending voice and called my husband by his FIRST name saying, Oh SURE, you just go ahead and do whatever you want!! After he hung up with her, we wanted to speak with a manager, but it just wasnt worth it, I just wanted to get out of there. Needless to say, we left as soon as we could. I will never stay here again. While your rooms have been recently updated, they are cheap and several things didnt work. Our coffee maker in our first room was broken, an entire set of lights in the ceiling also didnt work, the air conditioner was janky and clinking...Its evident it was a cheap remodel and very little effort was put into the rooms. Super unfortunate!!

Excellent location near hospitals, universities and entertainment. Hotel is currently undergoing renovations, but what is completed is beautiful. 70s architecture blended with large black & white historical photos tastefully hung throughout the public spaces and guest rooms (guest rooms are accented with inspirational quotes). Giving 4 stars due to the super soft beds. Very uncomfortable if you have back issues. Otherwise, a great property and very friendly staff.

The staff was absolutely disrespectful. When I stay in a hotel I assume, just like any other business, that they would appreciate every paying customer. But this hotel acted like they could care less about me choosing for hotel rather than an my other. I would have rather stayed at motel 6 for the cheap price.

We were in Spokane to drop our son off at school. We were extremely busy and spent little time in the hotel. We arrived late and left early. The hotel lobby was very nice and the room was large and comfortable.

It was ok, I got a standard double queen room no bath tub only a shower, there was black marker scribbles on wall and despite the very cold temperatures the cold air was on in the room. The remote for TV was faulty and not many channels. The back door to patio for every room has been boarded up locking customers inside with only one exit. The breakfast was garbage, with options being Jimmy Dean sausage sandwich, an apple, two types of muffin(blueberry or banana nut) and a small carton of white milk. By our second morning only the sandwiches were available, we bought our breakfast elsewhere! Pillows and beds were very comfy, thicker blankets should be made available. The inside of shower has soap, shampoo, and conditioner dispensers. The pool, hot tub and gym are currently shut down, and clearly they are repairing various things because there were cords taped to floor and patches of odd paint on walls in hallway. The parking lot needed to be cleared of ice better because it was a bit treacherous.

Positive: Great location

The Manager was rude, snooty and drunk with power of her position. The rooms were not clean at all and mold was in every corner of the room and bathroom. Also after doing some investigation I discovered that the old saw mill that burnt down, Spokanes famous fire, was the foundation of this Hotel. Cheap money hungry corner cutting children not of GOD. I would not recommend this Hotel to anyone even if it was the last place with vacancy for 1,000 Miles. The critters along the river were peaceful and friendly though. Maybe one of them should be considered to take over a position.

Beautiful rooms. Great views. Friendly staff. Would definitely book a room again for a romantic evening.

Positive: Great avocado sandwich and soup and wine selection. Comfortable bed, very quiet room.

The room was nice- they were doing construction but the noise didn’t bother us. I would definitely stay again. The weather was beautiful. The restaurant was busy.

Really nice motel. Friendly staff, nice room overlooking the river. Good Covid friendly breakfast. Convenient restaurant on site to order dinner.

Would not recommend staying there. Advertised a shuttle, said shuttle is no longer running. Cost me $30 from airport to my room. No opoligies.

Bar and restaurant are amazing seating along the river is quite nice. Got a king room with river view that was 85 percent blocked by a tree but what do you do.

Some staff not wearing masks, teenager in lobby not wearing mask and coughing. Ordered tacos for dinner and was cold almost had fish on there. I liked first time there but dissapointed this time. Most of the staff super friendly.

This hotel has been or is being remodeled. The room we stayed in was very nice. The bed was incredibly comfy as was the pillows. Very clean, a large selection of TV channels and very quite. We got our reservations on Priceline so saved about $30 a day. The bathroom has a very nice, new walk in shower with complimentary shower gell, shampoo and conditioner.The only downside was that the heater/air conditioner - which worked well- was unusually loud. We will be back.

Positive: Its okay Negative: To Mach hotel Texs

Negative: The laundry room next to us caught on fire @ 02:30 AM. The fire alarm went off and I immediately smelled smoke. The front hallway was completely charged with heavy smoke. The back sliding door had been nailed shut from the exterior. Very scary!!!

Positive: The remodel is great will be nice when finished. However doors are loud when closing down. The hall. I was startled awake several times.

Positive: Location and the fact that it is being greatly updated and remodeled. Negative: Trash can/cigarette butt canister outside the entrance to building 6 was disgusting.

Positive: Location was perfect, nice BBQ outside. Negative: They need to spend a little attention to the shower curtain situation.

Our newly renovated room was very nice! Great bed, too. Dinner on the deck was special, with Baby Back ribs right off the BBQ! Most of the rear of the property is still in work, and the front pool had not been attended to, so we didn’t take a dip. Ann wanted to weed the area around the pool as a favor... Covid-19 has limited many features, and so no breakfast. When they get the project finished, this will be the BEST SPOT to stay. 100% improvement over the old owners!

Nice hotel on the river. Decent room, bathroom not special, bed was comfortable and a big flat-screen TV.

This place has an amazing view. I was very disappointed that the men you really didnt have a big selection nor did the food have a lot of taste. The barbecue was delicious. The young man Kramer was an amazing bartender and made great drinks. But I did watch other servers that didnt get to guests, people waited for a long time just for water. And I never saw a manager on staff at all. So for a restaurant and hotel being on the beautiful River of Spokane I think that they failed in a lot of things except for their bartender.

The hotel looks nice but check your bedding before you get in. I woke up to notice what looks like blood on my sheets from a picked scab. I reported it to the front desk and they did nothing about it.

Clean, comfortable and quiet. The restaurant has really excellent food, beautiful location too.

The location is great, a little bit further from downtown but that makes it quieter. Good staff, good restaurant, theyre doing a ton of work on it right now but it wasnt a problem.

Positive: The new lounge Negative: The scent (cheap) for people with allergies

Positive: Remodeled hotel and right on the river. Loved how they set the room up and rainfall shower. Pool area and activities look super fun. Nice location and trail by the river. Breakfast and transportation and bikes included. Would stay again Negative: The are still remodeling areas and with COVID19 it was a bummer some stuff was not open yet. The AC unit never truly got the room cold either which was a bummer.

Positive: They switched our room to a king bed when asked because we thought we had reserved a kind bed but could not prove it. Negative: No continental breakfast and pool closed, likely due to covid.

Nice remodeled rooms with comfy beds. Love how the hotel is right on the river next to great trail.

Positive: Excellent location and good restaurant. Negative: No

Positive: The location to Gonzaga University Negative: Nope.

Positive: Room,new or newly remodeled. and clean. Good loction.lots of resturant near by, micro and frig a big plus. Negative: The outside looks older then the inside, we didnt know about the nice resturant, connected to the hotel until we were leaving, they should advertise in the rooms, about it, even give a discount coupon if you staying at the hotel..

Positive: Very modern and trendy decor and good sized rooms Negative: They charge an extra fee per night thats around ten dollars

Moderately clean, nice facilities, friendly staff. An overall pleasant experience, but a few areas with room for improvement, starting with cleanliness. Definently a fair price however.

Positive: Due to the covid-19 situation there were limited amenities. Staff was very friendly Negative: No one was wearing masks (staff) at the hotel which made me uncomfortable.

Positive: Front desk girl was nice. Negative: The lamp wasnâ€t plugged in

Positive: The location and the staff were the best things about this hotel by far. The hostess at the front was very nice, pleasant and informative. Walk to night life across the bridge or to Universities in the area. Negative: I felt like I was staying in a Motel 6 that had a few fresh finishes inside. I feel like they ran out of money with the remodel (ie: kept the popcorn ceilings) The parking lot and exterior of this hotel desperately need a face lifts. Also, no pools :(

Just didnt like the hidden amenity fee. The only amenity was Wifi. One should not have to pay an additional 10 dollars for Wifi. Expedia should post the TOTAL price in the description. Its not fun to be surprised with an additional fee at check in that one did not budget for.

Positive: Front desk staff were amazing. Sweet and accommodating. They really tried to make the stay good. Oh and also the smell of bbq being cooked out front each day. Amazing! Negative: It would have been nice to know the pool was not usable and that there was massive construction going on. We would have made different accommodations. We were here for 5 days due to a medical procedure and also did not know there were no elevator.

Decent. Reconstruction work still in progress...

Love this place! I stay here every time I travel through Spokane! The access to the river path (which has been made better with recent construction), close proximity to Riverfront Park as well as the ease of getting out of Spokane because of the convenient location on North Division street are hard to beat! They are currently undergoing construction, but the modifications they are making will only add to how much of a gem this place is( 3 pools). Depending on the room, some beds could use upgrading, and whatever cleaner they use they could switch to unscented because it leaves a weird lingering odour throughout the halls. They could also add outdoor security cameras, but there is a security person who walks the parking lot periodically to check ensure safety and Ive never had a problem. The restaurant is okay, the service is always fantastic though and if youre lucky there will be some excellent local entertainment to enjoy a drink to!

Positive: Beautiful view, clean, comfortable rooms. Kind staff. They even loan out bikes which was the best part for me. Negative: No continental breakfast but not a huge deal.

This hotel is great! It is in an incredible spot! It sits right along the Spokane Riverfront and is a comfortable stroll to the Gonzaga campus down a scenic paved trail or a quick walk across the river to Washington State University and Eastern Washington Universitys satellite campus. The location is perfect for any downtown adventures but just outside downtown enough to skip the hustle and bustle.

Because of the Pandemic our rooms werent cleaned till we left. Pool was closed too. Will able to reevaluate next year when the updates are finished.

Loved this hotel!!! The bikes they provide are so much fun, staff was super nice, beautiful view, comfortable beds, peaceful, quiet, and pretty room. Highly recommend!

Nice hotel, excellent view of Spokane river, superb staff. Restaurant and bar is also fantastic. Highly recommend.

We live in Spokane and had a perfect staycationjust before corona19 curtailed leaving home at the newly restored, refurbished, beautiful new Ruby River Hotel. From the moment we entered until leaving, the staff - front desk, maids, restaurant and bar management and wait-staff warmly, was professional, genuinely kind, helpful and fun to a fault being especially attentive to my disabled wife. The rooms have been comfortably refreshed and the dining room and bar dramatically upgraded. Meal choices were inviting and food delicious from breakfast through dinner. We even had a delightful young man who took us and picked us up in the hotels van for a show one night at the Bing. And, the always-beautiful, right-on-the-rivers-edge outdoor dining and landscaping now more inviting than ever, with, of course, big bonus being right on the citys great Centennial Trail which gives you scenic walk West right into Spokanes treasure, Riverfront Park, or East for long bicycle, run or stroll for miles. For tourists its a great choice for being right downtown so near shopping, entertainment and the Park. For locals, its ideal for breakfast, lunch, cocktails or romantic dinner for two or with good friends. Better yet, take it from us, the Ruby River Hotel is a perfect staycation which feels youre in another place or time yet right in you own hometown. Cheers and Thanks to Jerry Dicker and family for creating another splendid addition making our fair city and even better destination for tourists and we who happily, gratefully live here. - Royce and Annette Gorseth

My second time staying here in recent weeks its definitely coming along with the rehab the rooms that they do have available are very nice and spacious no problems with cleanliness I like it here a lot it will only improve

One of the best rooms Ive ever been in honestly. Didnt get bithered at all either which was super nice.

Positive: Price Negative: Rooms smell

The hotel was comfortable and felt safe. Beautiful scenery.

Lovely hotel! Great customer service and clean and comfortable. Best part - Pet friendly

No elevators to upper floors... our room reeked when we checked in.. had to have the window open all night to keep breathing from whatever the smell was....shower didn’t properly turn hot and cold..floor got soaked from taking showers.

Positive: The location. The new updates that are currently under construction look amazing. Negative: You can hear very clearly peopleâ€s conversations in the room next to you and in the hallway! Pet hair weaved into the carpet.

Older hotel attempting a makeover. Our riverside view ground floor king room was a view of construction on-site, so be aware or selective about where your room is. Small bathroom. Dog hair on bed runner and bed accent pillows, coffee maker didnt work. Be aware of the added $10+tax per day amenity fee (read the fine print on website Amenities page) on top of the room rate for basics such as parking, wifi, pool, and non-working coffee maker. You pay for outdoor parking in L.A., not Spokane. Why dont they just raise the rate $10 and stop the BS?

Positive: Everything Negative: Nope

I wish I could give more stars. I work for a convention that was held here and the staff here are simply amazing. They were beyond attentive to our every need. And the staff were also very friendly. I am super happy that well be having the convention here again. I will be honored to work with this amazing staff yet again.

Very good place to stay. Comfortable, friendly staff

Decent place to stay in Spokane. Rooms were clean staff were friendly. Seems a little dated but well maintained. I didnt get to see much as I was in late and out pretty early but the lobby was nice and the restaurant was decent. Id have loved a complimentary breakfast but at least they gave a 20 percent off coupon which was nice. Parking was plentiful and free. Pools were closed, outdoor/Winter so that was a bummer. All in all Id come back.

Great location right on the river, and friendly staff... with remodeled nice rooms.

Positive: Location Negative: Rooms were smokey. Extra $10 charge for pool (wasnt open), parking, in-room coffee and newspaper. Very worn down hotel.

Positive: Great location Negative: Its under construction/renovation, which limited services and access to facilities

Nice rooms and really nice customer service. Thanks

Positive: Location on river, near Gonzaga, downtown. Negative: Breakfast should be included. Did not appreciate amenities fee. That should simply be part of the price of the room.

David from the front desk went above and beyond with customer service. Very thankful David thanks again.

Excellent hotel with excellent location.Located very close to the city center, extremely clean & comfortable .Upon arrival we were warmly welcomed by the friendly reception staff Shane. He went above an beyond my expectations, More than once.& Even sent Nikki (evening maintenance, Im assuming) to as asist with some bathtub malfunctioning. They both made our stay as comfortable as possible.& we will definitely recommend this hotel to anyone & everyone looking to stay in Spokane area!

Nice hotel, nice service, and nice price!!

Fairly clean & updated though the air conditioners do not work well.

Newly remodeled and looking fantastic.

Positive: Very comfortable. Very nice staff.

Hotel was nice and well situated in the city. Price for value was good. what I didnt like was the mandatory amenity fee. since everyone has to pay the fee, it should be included in the hotel price. Deceptive advertising

Close to what I was doing. Staff was excellent. Was able to get a bite to eat at 10:35 pm in the bar.

I didnt know name was changed to Ruby River when making reservations. It took me a while and had to research to make sure I was booking correct Hotel. it is a very convenient location to Gonzaga University. Will surely come back. Staff was very friendly, this includes the Maids. I didnt need my room to be serviced since I was going to be in and out throughout the day. They asked if I needed anything for room and I got what I requested without any hesitations.

Watch out with getting double charged. You’ll get a refunded.... but not your full money. I don’t care about 11 dollars. What I’m disappointed about was the room. It was not as advertised on ad. Smelled like an old person house, in a bad way. The customer service is great though. ;)

Rooms were not that clean..not stocked had to go ask for TP right away!! $50 dollars charged on my card no explanation!! Paid for 2 rooms through private booking!! So days later to see a charge was very upsetting

A great transformation from its previous configuration! Great views of the river and downtown skyline. The restaurant and lounge are super comfortable and yet cozy.

Good hotel in a great location of Spokane close to downtown. The hotel is getting older and it shows but it is still a great stay, the furnishings are good and the mattress/sheets are of nice quality. We had a concern with our room being remodelled and hotel staff kindly swapped us to another room that was away from the renovations. In fact, the staff was always great, from the front desk to the janitors, to the keepers, everyone was very friendly. They even accommodated our bikes so that we did not have to leave them on the car or bring them to the room. Breakfast was fine; it had a couple of hot dishes and the usual stuff like yogurt, cereal, toast, fruit, etc. We would definitely stay here again.

Awesome. Great location excellent service and very clean.

Positive: The location only. Negative: Room smelled of cigarettes. Walls paper thin and I could hear conversations on both sides of my room. I was told I was getting a River View room and the entire view was obstructed by construction and I was not allowed to open the door for fresh air.

It‘s a comfortable hotel with great outdoor restaurant.

Nice beds very clean

Great place to stay. Love the atmosphere.

I would like to talk to the owner about our stay last night. Woke up to sewage in our bathroom floor and hallway. Had to change rooms at 6am while trying to get my 88 year old to 7am heart surgery appt. I had to go with no shower. Carry heavy bags to 2nd floor room. Disabled husband who can barely walk had to work his way to 2nd floor room. No elevator. Very stressful stay. Front desk did not care! I was stressed already I didnt want to cause a scene. Very disappointed. And $10 fee on top of all this for what!