I was in this location two evenings ago around 9pm looking for my teenage sons birthday gift. The sales associate was very helpful and with his assistance I picked out $226.00 worth of merchandise. I ran my card to pay for my selections and it came back declined. However, the purchase was completed according to my bank. I have a receipt from my bank and the $226.00 deducted from my account. I showed the completed transaction to the associate but he couldnt help. My bank told me to contact Starship or I would have to wait some time to file a claim disputing the transaction. Money isnt easy to come by during this pandemic so time is something I do not have. I called Starship and the manager directed me to the cooperate office. I left a message for the lady I was advised to speak with and two days later I still have no gift for my son nor do I have the money back in my account. I loved the store until it has been made clear that correcting errors in order to do good business is not their priority. I guess Ill continue to jump through hoops to get back what was taken from me.si

Love starship. They have a lot of things for birthdays, engagement parties etcIts just a fun store. The staff is extremely friendly and helpful. They can answer all questions about anything in the store. Really cool place.

Great staff! Very helpful and friendly! One of my fave stores to visit for gifts!

If it was possible to leave no stars I would. My friend and I purchased Halloween outfits but sadly mine was ripped and hers didn’t even come with the top. I went in to see what was possible to do about the situation and the first employee I spoke to was very kind and tried to help as best as possible. After looking around I had a question but the first employee I spoke to had left. So now I’m speaking to another employee claiming he’s a “manager” who proceeded to talk over me and basically say I was lieing about what the previous employee said he could do to fix the situation. He continued to tell me that no other location would honor what the corporate manager told the first employee.

This one guy who worked there was friendly and very helpful. The ladies seem to have some attitude. But its a good place to find what you need. Thats all that matters. Its pretty clean. And well kept.

Staff is friendly, helpful and non-intimidating. Ive been several times, and there is usually women working, which makes it more comfortable for me. Ive found them to be knowledgable about the products as well. For a small store, there really is a large variety of quality products.

As a kind of straight laced guy who has never been in an adult shop, i was nervous and intimidated when i walked in. The young lady behind the counter was very kind, helpful, knowledgeable, and non judgemental. I was glad i went in, and would recommend this shop to anyone looking for toys, media or purchase advice. 10/10.

These folks are awesome! Great staff and prices. Open til 2 am!

This is a very small store. Not much selection either the employee working was not at all friendly. I dont think ill be going back here anymore. Pretty much wasted my time.

Great products and extremely helpful and friendly staff!

Super expensive...just go online you will be better off

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