I love my Y family. It’s unfortunate that I have to leave this review, but the run around I’m receiving to cancel and reclaim my paid dues during the pandemic is a bit unreal.I understand the lengthy wait times, but it’s the non-transparent process, where one misstep has members back at the beginning of a new process to complete cancellation/refund requests. It’s too much.

Nice friendly family place, has all amenities

Staff is friendly & helpful. Facility and equipment, perfect

Ive been a member for almost a year now. Overall, this facility is kept clean and has a good selection of equipment that is generally in good condition. I typically go for free weights which I think YMCA should have more of. I have two main issues. First, why did the building designers make it so you can see in the mens locker room from the hallway and courts where women and children are. Second, for being so diverse and open, why do they lock so many rooms during normal operating hours? They dont seem to trust their members.

Cynthia Douglas facility administrator is lacking corporate citizenship character and reaches members with authoritative style.YMCA stands for getting community members together and nurturing positive community vibe within and outside of YMCA.Cynthia Douglas moves the opposite direction.

I really wanted to love this facility, but after years of on and off membership, its become obvious this place just isnt a good fit for our family. For one, membership is very expensive. For 2 adults and 1 child, its close to $150/month, which we were willing to pay for the nice, clean pool, childcare, and fitness equipment. However, because of the number of classes this facility provides, access to the pool is VERY limited. My daughter and I only have a small amount of time during the week when we can come here to swim, but unfortunately, the pool is reserved for classes during those times. I understand that folks who sign up for classes deserve their time in the pool as well, but holy moly, the open/rec swim times are so narrow, it was clear to us that we would never be able to use the pool here at all. Not only that, child care at this location is limited during the school year, so we began coming earlier so that my daughter could play while I went for a 30 minute jog, then go to the pool, but, you guessed it -- the pools closed until 1 pm. Basically. we would have to plan our entire day to take advantage of the narrow window when child care is available right before the pool opens for rec swim, and that didnt sit right with us. The classes are a source of income for this center, so I doubt things are going to change any time soon, but maybe one day, that nice pool will become more accessible to members of the community, especially if theyre paying a whole lot of money to use it.

I love this place in the early morning. It’s clean, lots of towels, great front desk and pool staff. In the afternoon it’s really loud and crowded. Staff is not as experienced. I’ve been a member since they opened.

JULIA, I don’t know why She needs a phone number if it’s unreachable all the time and not responding to the voice mail. There are at least 2-3 people on front desk and Julia the so called supervisor but nobody resolve the issue. When they cancel the swimming lesson or change the schedule they never informed me. When I asked them everyone gave different information, not consistent info. They do not know what to do. And the manager (Julia) attitude very disappointing. Why they have an email and phone number if they do not communicate with that. Specially, Julia she is not helpful and want to listen. She has really bad ego. Very disappointed. This location it had nice service before 3 yrs. Now it get terrible.

I love this Y. Great selection of classes for all ages. Good amounts of different equipment. I love the Run TV option on the treadmills which makes running interactive with different films.

I am very happy to be a member at Y. There are classes for all level, and the Y has a special important point which is gathering what the families need in the one place.

New CEO has decided the YMCA needs to be open on every holiday!!!!Which is fine, if it is necessary, but why are they not paying the employees time and a half, as they should, on those holidays!

I have been going here for years and recently went to the Puyallup Y and realized how lacking this gym is, the pool here is usually cold, at Puyallup it was like bathwater everyday, the staff and I mean all of the staff was so friendly in Puyallup, way better instructors, you can’t compare the two Y’s, Puyallup made me realize just how lacking Dale Turner is!

Ive been to plenty of different gyms in the area. As far as commercial gyms goes, this is my absolute favorite. All the employees are amazingly sweet and all the people that go there are incredibly nice as well. The equipment is always well taken care of and the amenities are great as well.

This place isnt as clean in lockers rooms or bathrooms. If something is broken it takes them quiet awhile to get it fixed. I understand 2 to 3 days yes even a week is understandable... But a month is pushing it.

Fully prepared to come here, a woman at the front desk teased me that I must bring a certificate to enter, my friend has a membership card here the previous several times can enter. It took me half an hour to get a taxi home to get my id but I didnt need it when I arrived. Its sooooo disappointing：（

Continually takes away memberships at the drop of the hat, they also charge well above what other gyms charge for a continually unclean facility. Not to mention the irresponsible employees who dont seem to be trained at all.

Very unprofessional staff! Theyre constant liars, and theyre rude! All the staff members from the names of Keith, Gabe, Patrick Carr, Cindy Douglas, and Brandon Washington are unprofessional staff. Theyve all said, well call you back, and they never do! Also, the Cindy Douglas many times approached me inappropriately saying, ughh didnt I just talk to you! In a rude way.With that said, I dont recommend anyone going here, dont matter if its to become a member or to even apply for a position, (regardless if its a volunteer or paid position). If they dont treat their customers right, then what makes you think they treat the staff well?!

Great gym but parking is HORRENDOUS. Love the classes and people seem to be nice but good luck getting a parking spot. For such a big gym to have such few spots I have no idea how they keep members. I bet there is a heavy turn over rate. I can’t see anyone putting up with the parking situation for very long. super disappointed

I love this Y. Friendly people, good service, great variety of classes.

Clean facility with plenty of equipment and family friendly atmosphere.

BEWARE:There is a dishonest person (A THIEF) among our family at Dale Turner YMCA ...On Thursday, November 1st, 2018, close to 8:00 pm, I lost my wallet in Dale Turner YMCA. The person who found and stole my wallet, did not waste any time and started using my credit card twice in two different gas stations; one at 8:16 pm at 76 gas station in Northgate Way for the amount of $66.55 and the second time tried and failed at Chevron in Northgate Way (cross from the 76). Luckily, the cameras at both gas stations were active.Hopefully, with police help coupled with the gas station owner, we can identify the thief. Once I know who the person is, I will inform Dale Turner YMCA staff and its members via Google review as well as other online mediums with pictures, if available.Also, if anyone has any knowledge on this particular theft, please let the staff know at the front desk. Together, we can find the THIEF …

The people here are very rude! And I don’t know what’s there problem at all I hope they change there attitude because there attitude sucks especially the lifeguards I don’t recommend you coming with your kids to the swimming pool lifeguards are all rude and need to know there manners! Very disappointed in this ymca I been a member for 3 years already and they treat so bad! Don’t recommend at all!

Not a great a place if you have kids with disabilities. Their staff is completely untrained and completely ignorant. They dont offer anything beyond swimming. I wouldnt complain if they didnt advertise the place for all abilities. Its not at all.

I do like the YMCA because my daughter seems to enjoy the adventure zone. And I do like the treadmill. But, Ive seen better. Ten years ago in a smaller facility in Modesto California had better equipment, and the staff was much more friendly and available. The swim area has its issues as well. Too many kids in the kiddy pool area doing cannonballs so close to the edge were my 4 year old is trying to hang on for dear life. The work out machines are supposed to be wiped down after each use by the person that used it last, however, you are lucky if you can find paper towels to use to do what we are suppose to do. I dont want to stop going, I just wish some things were improved.

Good classes. Trash parking space. Rude Staff; especially the life guards

Do not come for the pool. Worst pool in the area. Its small and shallow and the lifeguards are rude. They have ridiculous rules that make it completely unreasonable and not fun for kids or parents. Even though its only 5 ft at the deepest you must be in arms length of your child at all times. What if you have.more than 1? There is also a water slide which is never ever open and is a perpetual dissapointment to kids. As a 7 year member I have complained about how we have been treated 3 times. Work out room is ok. But almost all activities cost extra and all public pools in the area are better for families.

This Y, while great for kids, parents might have a lot more in clothing bills! My son lost his jacket, well let me explain. While partaking in the late night, function there he picked up a jacket exactly like his just smaller. I contacted them just to find under some C.Y.A. policy they could not call the homes listed on a sign-in because they didnt want to give off the wrong impression to other patrons is what I was told. Easy, cheap fix not even tried this place is dangerous to your wallet as a parent.

The gym is great for exercises,my daughter likes going to swim there.She has becom a great swimmer because she took swimming lessons their. Some times when we both swim and I want to got to the gym my daughter can go to the tween room or the adventure zone.But if you bring a baby while your exercising you can leave him/her at this room for babys.

Dale Turner YMCA is awesome. Lots of classes at a variety of fitness levels, well maintained equipment, and 2 hours of drop in child care daily for members.

Love going to the pool

First time and under age kids running around cardio room playing on equipment arguing. I love Tacoma and puyallup Y kids arent allowed to be in weight area or on machines unless 13 and properly using.

Worst ymca Ive been at. First was good, then go worse over time. Im a long term supporter of the y, but no more. Rude staff!! My wife and kids will not be going there anymore. They treat kids like animals at the child center and other activities. Poorly trained teenagers unable to handle kids. DONT TAKE YOUR KIDS THERE! Gymnastics teacher Maria was just horrible.

I love it is clean child care was great, The gym is nice and there so many things to do

I participate in the LiveStrong class - a re-conditioning program the Y sponsors for people recovering from cancer and Im very grateful to be a part of it. We are getting great teaching and supervision from Toshiko Aramaki and are learning how to develop our core strength as well as use the machines properly and safely. I love the pool; the womens locker rooms are clean and well-maintained. I love it!

Its a beautiful facility, and today was my first visit. I was excited to have found a place that had a pool, however with only 3 lap lanes i waited for about 25 minutes for a lane to free up before asking another gal if i could swim with her. before i knew it, there were 4 ladies total including myself that were now sharing this single lane while the other two lanes were occupied by only one male each. A lady in the lane with me seemed upset and asked if she could join the lane next to us, and he was kind to let her. One of the ladies i was sharing the lane with that joined it after I was interested in walking slowly through the lane and back. She was really upset with me when i passed her, becuase afterall; these are lap lanes and i came to workout. Half the pool is dedicated to family swim. water aerobics and the like. I wish there were more lanes for lap swimming, because i wasnt expecting this and it left a bit of a bad taste in my mouth. The childcare facilities are amazing, and all three of my kids 7m-4y enjoyed playing there.

For future memebers that want to join ask to get your memebership fee waived. Because my roomate did. He told me he got his membership fee waived today. I paid my membership fee to start here just like everyone else and he doesnt even get to pay it. Well for all you wanting to join ask for the membership fee to be waived because they seem to be giving it out for free.

We have to be on a bus for 50 min because of them

Its great place to go Great employees and clean I love it

I love it. Really nice place

I love it. Great place

I love it

Left my baby here they even changed his diapers!

Love this place

Nice people

Terrible service. Visiting from spokane and they make me fill out a form just to work out. Like come on Ive been a member for 5 years.

I been there i love it

Its awesome

Always fun,helpful instructors,great classes