Michaels

I would eagerly give this store and its employees negative stars if google would allow for it. Second time in a two week period in which I have had issues with the customer service. If you plan on having items on sale, then you should honor your signs when certain items are explicitly listed as being included. Just because you cannot figure out how to get it to ring up correctly does not mean that the customer should be responsible for paying full price?!?!? And if a customer ask to speak to a manager, this is not an opportunity for you to respond that your manager is currently busy. I will be taking my business to JoAnns where they seem to hire employees with basic human decency

We were looking for some extra cake decorating supplies along with a few picture frames. They members of their team are always helpful and friendly!

I sometimes forget how awesome Michaels is. Especially in the picture frame department. The fact that I can match frames in pretty much every size is a win unto itself. Just wish there in-store stock was a bit deeper.

Had to return some yarn because I over bought for a project. The return process was super easy and seamless. The store associates that helped me with the return and finding the yarn section were very nice and helpful. Will be returning to this store for future crafting needs.

Great seasonal merchandise and awesome sales!

I picked up a dozen or so items from an aisle that had numerous 40% off tags hanging about every 3-6 feet. There were only 2 different collections in that aisle and lots of 40% signs. They refused to honor the sales even though they are marked. I worked retail for 12 years and we always honored the sale price if a tag was misplaced because that was our screw up. Poor customer service!

No matter how many times I visit, I am always pleasantly surprised by the wide variety of products this store has to offer. From their fabrics and their yarns to their paints and even snack options, this store is a treat for anyone who decides to purchase from it, especially when ordering online. ;)

This store was in the process of moving to a new location across the parking lot where World Market used to be. Now located right beside Greenmount Target store. Have not been in New store yet.

Love, love, love this place. Everything crafts that you could ask for. I watch for the bargains and go crazy.

Place was fully stocked with items its a pretty good place the employees dont speak much, it is definitely clean from the looks of it though which is good, but they really need to do something about their carts and retrain the cashiers for dealing with public but other than that good place to shop for your arts and craft needs and beads, like I said only thing that really needs to be addressed are the cashiers and the carts that have bad bearings on alot of the wheels

The service was good. Cashier didnt listen well as I was talking. Other than she was very helpful. The manager was great and helppful.

Had everything i needed. Employees really nice

Friendly, helpful in the framing dept. Lea was very informational helping me with my framing project.

They have a nice variety of things, but cant find some of the things Im shopping for majority of the time I visit. The employees dont appear friendly enough to be working with the public nor come across as really willing to assist you when you have questions. They always seem like theyre to busy to be bothered.

Can always find what Im looking for.

Love the new and improved place.

Excellent selection & great customer service.

Love the teachers discount but all around great service!

Great customer service and selection.

WHAT HAPPENS WHEN YOU ORDER!- there is no option for all shipment. In my case it forces local delivery and ship. I want only all ship.- Once order is placed there is no possible way to contact them. Their corporate phone line has no hold music and both phones have yet to be picked up (2HRs & 45min. When they picked up it disconnected after waiting that long.- Local store is not reachable-There is no way to schedule a local pickup time window. (So... what happens if I have to leave?... What happens when we all leave work today?These are absolutely HUGE holes in store management. You are lost in limbo without any help. I get that we all have a lot to change due to COVID.*IDEAS*- Local store gets order and confirms with you via the number you left. One employee gets your order, talks to you, and grabs your supplys.- Actually have a number that you can reach- Have a way to cancel an order- Have a way to make an order fully shipped

Always find what Im looking for

Very helpful making selections for materials. Stock is good and selection is new.

Love the new store!

Good CRAFT store. No fabric

Great little grocery.

Waited in check out line for 30 min. Need more help.

Love the variety and prices. Being a member you get Emails with discounts

I love Michaels. They have the best supplies and ideas. Great employees as well, very helpful!

Mike in the frame department was very helpful. Store was clean and organized. Sales were great.

No complaints here! Stuff is easy to find, clean, and get checked out fast. Don’t forget your coupons! Find them in the app. :)

Love the new store

Customer service was Great. I picked a few items. When I went 2 out about 15 people n line, so I put my items down and left. Didnt have 25 more minutes 2 give up.

Cashiers very friendly & moving lines quickly. Very nice short ride from my home will make the trip again.

Always enjoy the visits to the OFallon, Illinois store. It is well stocked and uncluttered. Friendly people and quick checkout

The sales are pretty awesome.

Good place to get crafts and such

I ordered online to pick up some frames. The communication was excellent about when it was ready and sent reminder emails, and they let me know the deadline date to pick up small order. Went to front desk for pick up and left within minutes of getting there.

I usually love to be in Michaels stores. But the setup is becoming so confusing. Theyre so overcrowded in inventory you feel like youre always in the way. There was a gentleman who greeted us and was very helpful. When I went to checkout theres two lanes open two people checking out with two more in front of me. Fifteen minutes later they still hadnt finished checking out the original people. I put my stuff down and left unfortunately.

They were helpful and friendly.

Got my yarn. Clean store/restroom. Friendly staff.

My wife spends too much money here. She makes me go with her to witness the spending first hand. The mens restroom is quiet and peaceful.

Love All yarn stores but they have so much more. Awesome coupons and rewards

They seriously closed 15 minutes early. Awesome. Thanks for nothing.

Large craft store for all your craft needs. The workers were really nice and helped me with what I needed. There was water (or some fluid) dripping from the ceiling, interesting. Other than that, clean place, well organized and stocked.

Great sale and staff told me exactly where to find item! Checker was Soo nice!

Shop here all the time, i love the painting selection i love everything about this place mainly

Great selection and friendly staff . Found all we needed in a short amount of time.

Accessible for someone on wheels for the most part. Holly is always so friendly. Variety. Nice quality.

My daughter and I love to craft and this is our go to craft store.

This store is downsizing & moving next to Target.  Theres something wrong with the foundation at their current location.

If only I were rich!! I saw so many things that I would love to buy for my home and for my home baking business. I love to craft and this store is loaded with supplies.

Love Michaels, cashiers very friendly and helpful

Great craft items.

I can spend all my money there and still wanna spend more.

I pretty much just go for the yarn selection, which is nice. I dont ever see sales associates on the floor, so if you have a question, its frustrating, cause you have to walk all the way up front to the registers. But, anyway, when they have a good sale, I go and buy some yarn. Makes me happy.

Went in about an hour before closing time tonight. Usually when its that close, I expect to be greeted by tired faces and standoffish attitudes. However, the service was excellent. My questions were answered. I left with everything I needed (6 canvas boards, a stencil, and a 40-pack of paintbrushes) for less than 40$. I will definitely go back--maybe even next week.

I went in for a picture frame. Found what I liked at a good price. Store was nice and neat. Someone asked if we needed help. Nice!

Its clean, organized, and there are several ways to get discounts in addition to the many coupons they share.

I Love This Store! You could hang out for a couple of hours so plan on it! Great Sales & Stock on hand! Beautiful Pre-Decorated items for your last minute shopping! Amazing items for every project you can think of! Excellent variety, hours & parking! Customer Service is Excellent! Friendly, Knowledgeable & Very Helpful! So, if you looking for something to do, or something you cant find elsewhere, stop by & say & check them out!

I love Michaels stores. I usually visit the one closest to my house but on occasion they have been out of stock of something I needed asap. Three times in the past 6 months I have called this store to see if they have what I am looking for in stock. Each time I have been told yes they did. This store is 39 miles from me and on all 3 occasions I have driven there to find they do not have what I just called and asked about and was told yes! Frustrating to drive a total of an hour for absolutely no reason. 3 times equals 3 hours...insane and surely not good customer service.

Smaller store, but still a lot of crafting and art supplies. Nice variety of seasonal silk flowers and seasonal home decor. Various Holiday accessories throughout the year are kitschy, but thats to be expected.Restrooms are usually clean, and kids club and make n take weekend events are generally well-planned and led by an enthusiastic employee. Would like to see more variety of young adult, as well as adult level art/creative classes, in-store.In-store WiFi is slow as heck, though; Have some trouble loading the store website coupons for use at the registers.Nice customer service experience, and checkout clerks are usually fast and accurate.

Great selection and sales

Great store I had multiple people come and ask if I need help with anything.

Great place for DIY

Great selection if items. Staff is friendly and helpful.

If it werent for the coupons I wouldnt be able to shop at Michaels. Heres a thought, just lower your prices!! Im trying to be artist here!!!

Reasonable prices plus sales throughout the entire store. Huge selection of Indoor and Outdoor decor. Along with many choices for all our DIY projects. The employees are friendly and helpful.

Was great have alot of good deals going on.. on alot of there christmas items.

Good place for crafting stuff and selection, great ideas and workshops.

Everything a Michaels can be. Great selection of craft items. Nice, clean, bright store. Good selection of clearance items Everytime Ive been there. Definitely download the app, sign up, and get lots of coupons.

Two people at registers but only one checking people out. Had 5 people waiting in line. Out of alot of products.

Aaron Brothers framing has done an excellent job for 4 posters. Beautiful and powerful mats and frames making the pictures come alive.

Women love this place. A lot of house decorations.

Picked up an online order. Only had to wait a few minutes and they easily found it and gave it time quickly.

Great on 50% day :p

I love this place. It is close to my house and has reasonable pricing!

More art supplies and well organized. A whole lot better store than my home town hobby lobby.

Dont take Google pay but good

I think its a very nice craft store. It has lots of nice markers, sketch books, almost anything craft related you can think of.

Great service. Attendant was helpfull took care of my needs and went above- my expectation. We love this place.

Love it great Service

I was happy to see the craft classes they offer. I wish they had a larger yarn collection. I found a new product. Finger Loop Yarn trying it out to see of I can make a scarf with a needle...

I absolutely LOVE this store! For anyone who likes to craft, create or explore their artistic abilities. This is the place you can find ABSOLUTELY anything you may want or need to do so. They also have fantastic sales periodically. Especially during the holiday season. They have wonderful customer service. Their employees are easily approachable, friendly, attentive & happy to assist you in any way you may need. I, myself ordered an art kit for my daughter who is quite infatuated with creating on all levels. I ordered it online due to finding an AMAZING deal, but had them ship it to the store free of charge. Rather than paying to have it shipped to my house. Steven was the employee who assisted me in picking up my purchase. He had a hard time finding my order initially, but he went above & beyond to find it. All while keeping me update, maintaining a GRRRRREAT attitude & smile on his face! There is no doubt I will be doing much more shopping at this location. As the customer service & the team of employees were INCREDIBLE! I suggest stopping by & taking a look. You wont be disappointed.If Steven happens to read this THANK YOU SO MUCH for all your help in assisting me & making sure my beautiful baby girl got her art kit!

The service is quick and the food was good. Honestly Ive had better grits, creamer, with shrimp and grits but its not bad.

They always have what I need for every project.

Found really cute things for my new fairy garden for 60% off. Always like browsing their yarn department.

Great price for small chalk board.

One of my favorite places. I always get lost in crafting...

I wish you had more colors of the Bernat Blanket Stripes yarn

Great selection of items for hobbies and parties. I love it!!!

Looking for stationary.....really didnt find any. Like Michaels though, good selection of craft supplies at an OK price. They do have great sales, though.

I always end up with more than I came for LOL

Staff was helpful and knowledgeable. Not sure if I should consider bit on expensive side. Just a bit. No more no less.

Saturday morning craft sessions for kids under 12. Helpful staff. Clean store. Always use a coupon.

Good selection and good sales!

Michaels is also a good place to purchase craft needs. Its much smaller in size compared to Hobby Lobby. Yet it usually carries items that the other craft store doesnt. Download their app for discounts.

This workers at this store have always been extra nice and helpful. They are always cleaner and have a great seasonal stock compared to other Michaels and competitors.

Making more time for online shoppers

It was wonderful. The store isnt crowded, and the checkout lines are moving smoothly! Lots of great sales.

The workers worked well and were kindly responsive.