Every time I have gone into this store, the staff (usually one young lady) has always been friendly and helpful. My girlfriends and I sometimes just go inside to see what the new and latest toys are. There is so much from which to choose. We ask tons of questions and always get a knowledgeable response. I/we have never had any experience where we felt uncomfortable by the staff or other customers (like Ive read). Just as someone else commented, they dont try to sell you the most expensive toy but try to help you find the right toy

The most unpleasant unfriendly unhappy female person working at the front desk. I went today around 4-5PM the person there didnt say hi, or ask if we needed help. She was just standing there looking miserable. I got my goodies and paid and she didnt thank me for my business... I am not going back there ever.

Very disappointed bought a toy and didnt work when I got it outside. Have to return thru website. Poor customer service. Watched us like a hawk the whole time we were there spent $80 she was not very helpful either will not go back.

Great selection of the fun stuff! I enjoy my visit every time I come with the wife :-)

I enjoyed my experience here. Knowledgeable staff and AWESOME product selection.

Absolutely disgusted with the service of this establishment ️ The heavy set middle aged woman was plane NASTY, not sure exactly why???? Needless to say I Will NOT DO BUSINESS WITH THIS STORE AGAIN, nor recommend them ever....truly disheartening it honestly is!!

I couldnt have asked for better customer service! The staff was very knowledgeable about their products, and made me feel comfortable with any questions I had. It didnt take long to realize the girl behind the counter took pride in helping her customers find what they NEEDED. Not just trying to push the most expensive product she thought she could pawn off on me. She told me she enjoys being able to help people learn about the products theyre re buying, some of which may actually be experiencing medical issues in life, and have never even been in such a store before. It was refreshing to see a truly kind and genuine smile that wanted nothing more than to help you find the perfect fit for whatever your occasion. They have a wide selection of videos (to rent or buy), toys, lubes, costumes, gag gifts, and party supplies! They also have a location in Bradenton that seems to have a larger selection of toys for guys, and the DVD section is is more clearly organized in my opinion. At both locations Ive received excellent service, and would recommend XTC to anyone!!!