I ordered online for curbside pickup due to convenience and covid. they have this neat function where you can tell them you are on your way and I assumed that would mean it would be ready when I arrived 20 minutes later. When I arrived at the store I sat in the curbside pickup for 10 minutes before anyone came out. They did not bring me the right item. I had to then wait in line to go into the store and return it. Completely defeated the point of ordering online and doing curbside. so incredibly frustrated with this store.

.. Like and Love This Cute Store A Lot .... Like and Love All Their Stuff .... Like For Halloween, and Thanksgiving, and For Christmas Too .... Like For School Stuff For Kids and Teenagers .... The People, who Works There Are Nice and Kind and Caring To Their Customers Too ..

Everything was great about my visit except they had very little xmas decoration items in stock (Dec 3), but that could be supply chain issues (2020).

Small selection of coloring booksPlenty of friendly workers that are very helpful

Love this place just got great deals on some cute items! The app is wonderful! Really helps out when you want to know what coupons are available and to find out the price of items.

I love Michaels. Its almost a lonely hearts club for well...lonely hearts. You can go there a bit down and lonely and an hour later come out with a smile under your mask and anticipation in your heart. There is always a new craft to be learned, invented or tried. It chases the blues away with oranges, purples, red and yes, blues. The prices arent as good as they used to be, but what price can you put on peace of mind...the people there are nice. Not as knowledgeable as they could be but its the middle of a pandemic, what do you want artisans working at Michaels? I love this store because I look at it and see the end to my boredom. And thats a real gift...

If you need Christmas decorations in September, this is the place to be. If you need a cutting mat, exacto knife blades, or other actual crafting supplies, you will be greeted with empty shelves like I was today.

Out of stock on another but still great customer service

Always have really like this place, they come out with seasonal product early enough that youre able to decorate. And you can always find coupons online

I love to see what Michaels has new for each season and holiday. I particularly like the beads and yarn departments.

Very clean and organised - better prices on dowell rod than home depot and they had everything I was looking for.

Employees were friendly and helpful. The store was clean, and they are trying to keep the store stocked.

The employee i spoke with in the framing depth was friendly & knowledgeable about my questions regarding mats & frames for my poster. He assisted me in choosing complimentary mat colors and placing my order.

Feels like a well ran store that is struggling to stay afloat. Visit and support our local economy

Great place to find anything you need for handcrafting and more

The Aaron Bros. assistant was very helpful.

Always a great store for craft and art supplies.

Didnt have to wait too much in line to PAY for what we needed !

A great place to be for party and crafty ideas

Wheres the helpful friendly staff?

Friendly workers and everything seems easily accessible for all my crafting needs.

Great place for alpastor tacos.

Staff is friendly and helpful.Ordering online during Covid has been a nightmare...1. Hundreds of items advertised online are out of stock. Yet still displayed in the online store. Huge time waster.2. When you DO find available items, you may purchase then receive an email the following day saying, Were sorry, the items you ordered are out of stock. Well refund your money.3. Then you FINALLY find an item in stock and available to ship! But then the item arrives totally busted up, unusable, so you lug the heavy thing back to the store to return it and what do they say?? Were not taking returns due to Covid. Grrrr...Michaels is not accepting returns but plenty of other stores are. Ill skip Michaels for now and shop where the experience is more pleasant.

Really had a great experience here tonight. I had two team members that went out of their way to help me. The first one was David, who spent a good amount of time looking for circle punches for me. It seems there was a run on them in the past week, so there was none on the shelves. David went out of his way to get the step ladder, climb up, and look through several boxes to find the one I was looking for.He could’ve easily said, “Sorry, we’re all out“. Instead, he showed some outstanding customer service, and I’m especially thankful for that.Second was Leo, my cashier, who was just very pleasant, definitely overworked, as there was a line of 40 people and he was the only one working. He scanned my coupons, gave me the discounts, it was overall just a great experience.It’s usually hit or miss at Michael’s with customer service. These two gentlemen definitely set the bar high for other employees at Michael’s. Thank you so much!

This place has been around for a long time. Its got great deals and lots of supplies. I like to buy sketchbook here for a great price.

I made an Online/Same Day delivery purchase, yesterday., the process was super quick, although there was a mishap with an item, the Santa Rosa store manager and delivery driver (Roland at Roadie.com) were both amazing and very professional, the problem was resolved in no time. I absolutely recommend this store... 10 Stars!

I need to check the name of a employee next time im there bjt one associate has been so helpful and goes above and beyond. I was helped by a staff member who was not so helpful and rude so i said thanks for the help and tried to figure it out myself then at ghe register went to the helpful women with items i wasnt sure if i needed or not she took her time explaining and finding info if it wasnt already provided on the manufacturers packaging.

Clean, friendly staff. Sign up for Michaels rewards and get discount offers. Love the home decor stuff and they have a good selection of it throughout the year. Can get decent clearanced off-season home decor. They almost always have sales going on. Have a good selection of frames. They also hold classes for crafting.

Fun selection of stuff. Staff is just ok.

A great place for arts and crafts accessories, picture faming, l love it.

Store was dirty and it took a long time to check out. The store is big with a large selection, but not enough employees.

Michaels had the stuff I needed for my project at a reasonable price with a nice coupon to boot! Easy store set up and everything was in stock. Like those giant eyeballs (did I really need those though... lol).

Clean store, plenty of parking, easy access. The store seemed well stocked, signed and staffed. Floor clerks were mostly helpful. The two cash registers were sufficient for the light customer traffic and we checked out within 5- minutes.The regular prices were comparitivly high as some items we checked on Amazon were 10-20% lower than Michaels price after the 40% off coupon discount. It is however, an experience to walk in, wander around and touch stuff.One downside was that we did not find a public restroom... If there was one, it was very well hidden.

Disaster and poor inventory due to COVID. Staff was not in a great mood the day I was there. Most likely COVID related ill try again another time.

Excellent food and service

Great deals and service!

I dont come often enough to know my way around but every isle has interesting stuff anyways. The sewing area is small lots of yarn though but they have other craft hobbies covered in full even boys would enjoy the car and airplane model area with bigginer to advanced kits and all sorts of paints and tools to build them with. Hit Smart and Final grocery store or Ross and treat yourself to a visit their just across the parking lot.

Good selection of popular items, not so great for anything remotely niche/exotic. Usually do a banging job on seasonal decorative, just remember theyre always working a season ahead. Staff is hit or miss on helpfulness, and scarce on the floor. Always lots of stuff on sale to ease sticker shock.

Best store EVER

First time in this store and the staff was happy to help me find exactly what i was looking for. Thanks grace you rock!

Michaels is the best craft and art store to exist! This place is amazing and has actually good brands and quality supplies. It costs, but its worth it. So if you like arts and crafts, grab your wallet and visit Michaels

Always has the items we need for our crafts.

Exellent service and prices!

Okay nice art stuff

The staff is always nice and there are always deals to take advantage of. Just remember to have a little patience as staffing can be an issue from time to time. Rest assured they will help you.

ABSOLUTELY LOVE EVERYTHING . Made My Bathroom AMAZING

I love that store

Its a Michaels. Youve seen one, youve seen them all. Aisles were neat, shelves were clean. Registers looked properly staffed. Very cute craft things here.

The lines are way too long because theres never more than 2 cashiers at once. They take awhile to answer the service bells in the aisles. They werent rude but not friendly either. Bleh!

Great affordable projects to do with kids easy access plenty of parking

Easily find items. Staff help willingly. Great sales and prices

Very complete craft store. My kids and I love it!

Great selection. Can be pricey, but you have to know which items to buy elsewhere for less.

Went to pick up some starter gear for crocheting for the lady. Always a great store, with tons of crafting supplies!

Generally they have any of the craft needs I have; finding those items can be difficult unless you are lucky enough to find a red-vested staff person. Today, I was lucky and was in and out in ten minutes!

Good quality framing with a huge selection to choose from.

Something to do for every one....

Great staff, neat well stocked shelves

This will be perfect for the 50 & Fabulous Bday party Im hosting. The black matte background is going to make pop with the decor !

I love Michaels, I can go in at 10:00am and come out at 9:00pm and have so many fun products to play with. If I have a party to plan for young girls they have everything there for it games stuff to make. They have a section just for baking and cake decorating. I love Michaels and you will too!

I always like Michaels. Especially when theyte having a sale! There were a lot of things between 30% and 70% off the day I was there. This location is large and well kept. The staff are generally easy to access and helpful. Another good visit!

I was able to get all my crafts in one place

I love this Michaels. Ive been to a few over the years, but this one is my favorite! Always well stocked, I love the selection of beads and high end crafting supplies. They also have cute decorative items for the house, although those are usually a bit over priced. Ahead parking available.

Michaels has everything for crafting and is a regular stop for me with my artsy child. They are also great during seasonal periods with great prices on items for the season. Lets not forget that Michaels also owns Aaron Brothers and has an incredible framing dept. An all around great, resourceful store.

They have great sales. Its nice to have a place that you can shop with all sences. They usually have a 40% off coupon. Be sure to ask the cashier. Less one star because of recent price increases.

I went to this place with my daughter and we had the greatest time. There are so many art supplies and fun crafts and projects to do. I mean they run the gamut from painting to building to decorating. We had a blast picking all sorts of things out. I would highly recommend this place to go check out and buy a few fun projects. Great for Christmas gifts too

Disappointing selection of yarn....

They dont honor coupons like they should

Good selection of items but the check out line is crazy. Not enough registers open on the weekends.

I found it comfortable a d pleasent.

Great Staff. Often quite busy and crowded, but theyre always wonderful and helpful. The store is very well organized and its easy to find whatever you need.

Any kind of project you are interested in or want to accomplish. This is the place to find everything on your wish list.

Always a great experience to shop at Michaels!! Great deals!

Good hobbys. Nice a helpful staff. Great prices.

Great craft and home decor items

Always a great craft store with all my supplies.

This place is filled with cool stuff. Perfect for the whole family.

I love this place always items on sale and a great variety to choose from.

This is an okay place if you look for craft supplies, Christmas ribbon and the likes. A lot of cheap stuff. Quite some crafting paper selection. If youre looking for quality art supplies I would recommend visiting a specialty store.

Great if you have the time to really look for the item that you came In for.

Its actually a Bed, Bath & Beyond

Unfortunately, Michaels Did Not & never seems to have what Im originally in search of most times. But, SOMEHOW I manage to Happily Walk Out of there after having spent some BIG on STUFF anyway! So, ha-ha-haw! I lost my E-V-E-R-Y-T-H-I-N-G when my House recently burnd down to nothing. So now, Im gradually startn to replace certain things here & there. One Task/Craft at a time... But, I keep shootn to Replace it ALL much too soon & end up buyn WaYyYyy MORE than I NEED right now! Yup.... Im a SUCKER when it comes to Michaels!?¿? I mean, really now... Who NEEDS these items when their house just went;P0o0F ....Gone I do. Its called THERAPY. Just as long as I START/FINISH the project. THAT folks, Justifies my Spending

Great arts and crafts store, similar to Joannes Fabric, they have more than just art stuff, they have stuff to decorate your home life or depending on where you work your office space. They dont have everything so for certain art supplies you might need to go to Corricks in downtown Santa Rosa or to Village Art Supply in Montgomery Village, or various other art supply/hardware stores.

Lots of interesting craft materials and tools.

Another location in the Michaels craft store chain. This store is kept relatively orderly and the staff is friendly and knowledgable.

They didnt have any rectangle cookie cutters and I couldnt understand how they had all kinds of cookie cutters but not rectangle cookie cutters but they do have a pretty good deal on fondant and other cake decorating tools.

Michaels has a very wide variety of art and craft supplies, including floral decor, cake decorating supplies, paper, jewelry, frames, wood crafts, painting supplies, markers, and knitting stuff. Great for all your art & craft needs

Really nice craft store with most of the things you need except fabrics like for clothing or bedding. Most other things the have.

I come here sometimes. When I need to be creative...

I was able to go there & find what I needed pretty quickly. I ended up asking for help on a price for the item & the sales person found the exact same item for way cheaper on clearance cause someone had unwrapped it. My $30 item ended up being $7...!!

Once again I spent way to much money here. But I had fun doing it.

Clean, tidy and quick service at the register

This is a pretty great Michaels. The frame department is especially helpful and does exceptional work for a reasonable price. Highly recommended.

Theyre awesome, everyone has absolutely phenomenal customer service.I just wish theyre was a larger variety of quality yarn, in larger skeins. Plus, I wish I recieved the larger coupons, before I spend a large amount. It always comes right after...when I cannot afford to replenish.

This is a rather large Michaels with an excellent selection and even has a bathroom in the back

Supplies are very limited!

Stiffed me on fixing a picture. Left off the wire to hang it, but charged for it.

If youre looking for something really specific, open the app on your phone in store and it will show you on a map where exactly it is. Very helpful!

Large craft supply emporium with a wide variety of materials, paints, tools, ribbons and yarn. Some seasonal items. While the crafts raw materials are good some of the seasonal and finished goods are less so. Prices range from cheap to moderate. Staffing is variable. Long hours.

Go see Lala there. She was a great help to us!!!