Ever since I joined CSSR in 2018, I have had problems with billing. About 1 month after my family and I joined, they lost my paperwork and had to have me come in just to re-sign my membership papers.Then in January 2019, they stopped billing my account and did not notify me until April 2019 to bill my account for over $1259 in a single month. No apology. Just excuses.Today, I found out that my membership had been cancelled on the 14th of February because I aged out of the family plan. I received no calls, no emails. The account handler said that someone had sent a letter in the mail, but I have yet to receive anything. I only found out when I went in to workout at night and was denied entry. Once again, I did not receive any apologies. Just more excuses.This billing department is a nightmare. I was okay with paying for a separate plan for myself, but I am not okay with my membership being canceled without my notice. I am looking back on my membership history and am seeing very inconsistent billing that I will need to address in the next few days.CSSR has made a huge error for the 3rd time with my account, so I recommend anyone who does not want to deal with an incompetent billing department to find another gym.TLDR; Billing has no clue how to manage accounts properly. Find a gym with much better customer service - especially if you are too busy to fix someone elses mistakes.

What a club! This is basically our second home.Pros --Great indoor fitness center with top notch equipment-Outdoor heated swimming pool.-Courteous staff-WiFi and Cafe on site.-Plenty of parking-The BEST part - Plenty of amazing classes offered.Cons --Compared with other gyms that have 1000s of locations, this gym has only 1.

Called to find out more about the membership no one were able to help over the phone two ladies I spoke with name ZEE and KATHY were the worst CSR or memebrshp people such arrogant and rude service not even deserve one star for thier member service not only that KATHY disconnect the phone while talking.. Such POOR membership service by KATHY and ZEE.

Total and complete access to amenities. Great service.

Adam the mgr is awesome, this place is clean and the basketball court isnt always packed! Love the bulk buy for guest passes, makes it perfect for folks who are only in town once in a while.

Excellent vibe. Lots of excercise options. Upscale club for sure.

Awesome place lots of activities great pool and swim instructors for kids and adults

Super awesome gym.

You get best bang for your buck here. Lots of group exercises. You just need to bring yourself here everyday and be sure to get fit. We had a family membership and got 3 kid fit classes with the package which is nice. Only gripe is that the kidfit classes gets filled up quickly and you will be left with no option. Otherwise the management and the fellow members are friendly and dont judge you.

Really good place to start working out

The most awesome gym I have ever visited! All gym amenities, plus food, child care & I think more.

Great club. Super clean and friendly staff

Management is very rude, the atmosphere is not the most welcoming, and the prices continue flying up despite the fact that Club Sport San Ramon has had its membership population declining over the past couple years.

Squash courts, racquetball, and full fitness centre with classes. Great family gym.

Facilities are clean, nice six lane 25yd pool. Great classes.

Usually pretty quiet, childcare is great, good variety of classes, always clean and comfortable.

Very nice facility. Nice staff

Great gym, good facilities and friendly employees. The kid program is also great.

Its amazing, it has all the equipment to have a great workout

Great club. Very clean, great classes

Clean, modern gym. Friendly staff. My favorite place to swim and work out.

Love coming here to do work, exercise, and a lot more!

Good facility a notch behind lifetime fitness

Great workout

Good facility but expensive and lacks free programs.

Clean zym facility. Super expensive

Best club in San Ramon.

Awesome facilities, clean and well maintained

Pretty good tennis facility

Great for families

Best club around.

Clean equipment and friendly staff.

Expensive membership, lack of kids and family sports options. No children recreational facilities.