They seem to be out of product. Could be Covid related. Staff is helpful. Craft and hobby products are pretty much blah. Not high quality. Okay for quick themed holiday decorations or school related projects.

One thought comes to mind when entering Michaels: Endless opportunities for the creative artists we ALL are, even if slumbering in deep sleep for decades.The child in me comes back out, wether I go by myself or with my family. Something for everyone! And I mean Everyone!When the kids where younger we used to frequent Michaels on a twice a week basis, encouraged by our wonderful schools (Redwood Shores, and its great many Blue Ribbon awards schools, mine went to one of those.... :-) ) and their love for creativity!!!On one of such occasions, I managed to drag along my very busy husband. Reluctantly he entered mumbling something like : Im not going to buy anything,....and about an hour later, as the five of us exited, everyone of us carried a Michaels bag. Yes! Even the one(s) who werent going to buy a thing!Long story short: We love Michaels and you can find us there still quite often. One of my daughters is a second year Art student studying in Chicago. (Currently home...you know)Michaels has never deviated from the exceptional quality and its extensive variety of products.Friendly staff is always available to help you find what you are looking for!All thumbs up to all of you at Michaels in San Mateo!We will be back !!!!! Thank you!!!

I inherited a couple of pieces of art and wanted to hang them as centerpiece in my living room. I brought the pieces to Michael’s where I met Jesse. I was so impressed with his professionalism and courteous manner. We talked for a while about frames and after we reached a decision, I felt quite confident to let Jesse use his talent and creativity to make my artwork stand out.When I returned to the store I was blown away by Jesse’s finished project. His vision of how to frame the artwork was amazing, I was speechless at how impressive his work is.Jesse is talented and I am always happy to recommend him to friends, family etc. Thank you again Jesse!

Have been to this Michaels multiple times, and am always able to get what I’m looking for. Prices are reasonable/on par with what you would find online but definitely a huge win if you use coupons (download the app!!)They have great decor for every single holiday which are always on sale so you can go big without breaking your budget. Store is super empty on weekdays but can be crowded and have long waits on popular weekends.

They have everything! So fun to shop in that store! Your mind runs wild with gift possibilities.

Very nice cashiwr specialy i appriciate the box worker wich organized very nice

They clean after each customer at the counter, much appreciated!

Tons of arts and crafts to keep ya busy. Also has decorations for all seasons for the home. I needed picture frames and they had a huge sale. I saved nearly $80 dollars on 14 frames.

Great Customer Service! Framing Service Here is great especially though this covid pandemic going on. The guys here try and seem to love there job.

A lot of stuff here, but I wish they have more craft for kids at great quality, right now the choice is poor and things are very cheap.Great choice of beads however, and some good art material but prices are $$$.

My kids love this place - and I love the promotions they always have. Nowadays when kids are mostly home, this is a place to find ALL you need for arts and crafts. The have alot of painting items which is what we always go for

Great Place. Great customer service.

Everything is organized! You can find everything here for your diy project

Love Michaels so much! They have everything you need to complete school projects to making slime or crafts. They have nice things to decorate for every season. I love this store and so does my daughter!

The aisles are wide & clean. All products were put away in their correct, labeled shelves. There was nothing on the floor. The staff were approachable, patient, and helpful. I was given coupons to use for my next time. This is a great store that has everything for the hobbyist and one-time customer.

Ok but it seams couldnt find what we wanted ! We r looking for a boxed set brodery or a sewing progect for my 18 year old daughter

The staff was helpful and store has enough inventory. Patty signed me on for additionalDiscounts.

This is my candy store!!! The staff is frie fly and helpful! Yes they can run out of stuff but you can get them online. If you are looking for holiday stuff go early. Lines are long during the weekends but it goes super fast they try to get as many people at the cash wrap.

I love michaels! They usually always pretty helpful & I always find what Im looking for.

Halloween is out now. Some stuff was on sale! No crowds.

Many items out of stock on a Sunday after the weekend rush!

Classic Michaels with a big selection and fine prices. I took a print to be framed and the person who helped me was polite, and enthusiastic about doing a good job. At the writing of this review I havent seen the finished product yet...

This Michaels doesnt have the selection that Im used to if they want more business theyll have to pick it up a notch

Very good service, the place wasnt totally clean but most craft stores arent. Was very pleased with my fast and easy service. The location was well organized and I was able to find what i needed in a timely manner.

Clean store. Nice people that help you..

Loved it! Got our crafty on! Shes crafty....

Selection is pretty good. Had extra time and let the toddler explore at her own pace, it was an awesome outing.One star off for being seemingly always understaffed. Checking out is ok, but I never see any help in the aisles if I have a question / want to find something fast. I only go if I have the time to browse for what I need.

Lots of sales, easy parking, and quick check out.

I do love Michaels, thats for sure. My local store is well stocked and fairly organized. My only wish is that everything wasnt covered in glitter.

Great store. Unfortunately very understaffed.

Its more craft store that art store, but on occasion, I come across a good deal on sketchbooks, canvasses, or other art supplies. No complaints.

Michaels is awesome! And Im not even into crafts. They have a bunch of other stuff for non crafty people, such as, baking supplies, kitchen accessories, etc. The best part though...the deals and coupons. Michaels has great deals and huge coupon offers. Like 50% off type of coupons. I always save a ton when I shop there. Basically, if 10 local stores all carry an item that I need to purchase, I will always go to Michaels first.

Yarn on sale. Store is getting ready for customers to prepare for holidays of any sort. Knitting,crocheting, jewlery making, card designing. Drop by and find what you need for creatively!!

Worst customer service, both ladies at the pick up line were very rude. I’m surprised because before the COVID-19 pandemic all the staff at this store were very friendly.

Great to get supplies.

This is no longer a place to buy yarn. The department has been a mess for months. I don’t know who is in charge of this department, but it’s embarrassing. We no longer have yarn stores in our area. If you kept a decent selection of yarn that’s not pulled apart and miss handled, the department could do well. Something is wrong.

I always spend 3 times more time than I mean to when I come here Lots of choice, seasonal and other... Staff is very nice but hard to find (thus the only 4/5)

The Michaels is well stocked most of the time and holds a wide variety of different craft materials. The staff are almost always nice though they dont always understand witch art supply youre looking for. Overall its really nice, just be warned during peak hours the line for the cashier can become absurdly long.

Busy and a bit slow at checkout, but super helpful staff and well stocked.

With the 40% coupon, it really beats Amazon price for most items.At this time if the year, the store is so beautifully decorated. It feels like winter wonderland.

Pretty stocked with crafting essentials and then some. You can check out the availability of products online and they almost always have coupons that you can use. Only reason for 4 vs 5 stars is that it can be hard to find staff to help you out.

Great convenient michaels! It had what I needed! Bought the 5 drawer letterpress actually bought two for the price of one! Great offer and right now they are having a sale at michaels.

Nice and clean found exactly what .

So much more tolerable now that the crowds have gone home!

I usually go to the Redwood City one. Although Hillsdale is newer, they dont seem to have as much in stock as Redwood City. They didnt have as much hobby and model stuff vs the crafting supplies. If Im in a pinch, Id shop here for basic items, but I would go south if I needed a specialty item.

Great variety and promotional values

A lot of materials to make things, a lot of variety too, can bring some creativity to the table. Some of their products were already immensely used or fiddled with In some ways so watch out for that.

Michaels is great for crafts

Great art works stuff

Michaels staff was extremely helpful and friendly. Store is well stocked and over-flowing with holiday bargains!

Michaels is always one of those stores that you dont visit often. But every time you go, you are surprised at how essential it is. I can feel creativity following through me whilst browsing its isles. I love it!

Long line to checkout usually and only one or two cashiers but quality materials of all sorts

Great price.

My third stop of the night and it had everything I needed and couldnt find elsewhere! The store is so organized that I found everything without needing help!

Good inventory but High prices

Very helpful staff and wide variety of supplies.

Love this place.. Its got all the artsy stuff I want.. And small cute things that just make you happy.. :)

Prices were as good as the customer service today!

Always new things! Love this place

A lot of nice things. Sale prices are great.

My wife loves this store! Just be careful with the coupons! They say you can use a 20% off with a 40% off but it wont work.

I like Micheals because its arts and crafts! Great store to go to for home decor, diy,frames,& all art stuff. Clean and staff is friendly. Wish there were more staff to help on the floor. Parking is easy here too.

Always easy finding parking at this location which I love. Came to get the new products made by Cricut and they had a lot of them. Very organized and lots of choices in products. I love this Michaels location.

My fav place for my handmade headbands and bracelet and my husband he love this place for all the draw stuff

The check out/cash register area should be redesigned to prevent shopping carts blocking the exit.

This is a larger Michaels with a large selection of crafting items.

Because its a crafty store full of goodies!!!!!

It was easy to find what I needed, theres a large selection of items and the check out process was quick.

The parking lot is on the small side, but I really like the selection here. Not sure how it compares to other Michaels branches in the bay area. I came here looking for red cellophane since Target didnt have any. Michaels came through; I was able to get an entire 30x25 roll for around $6. As with all Michaels stores you get a 40% off coupon with any purchase, to be used on your next return (usually a week or two from your current visit). So if you are able to space out your visits you can save a lot of money. Unfortunately I often just dont either have the time or the energy to make multiple trips.

This is new place and looks organized. Things were easy to find and staff was helpful

Had everything I needed for a project, and the person who helped me find the specific products was very knowledgeable.

Not happy with new format. Staff is awesome. Wish they were more consistant with stock.

Although they dont always have my products in stock, the sales people are always willing to honor the lowest price when they do, and they DO help as much as they can. Just check online to make sure your product is in stock! It gives you the aisles to look at and everything, their line always goes pretty quick even though it seems long.

I know businesses like this have to charge a little more to keep up with other corporate stores. Prices and lack of ads will destroy this chain eventually.

I get some good quality craft supplys from here a little expensive and not many cashiers

Good selection but prices keep going up.

Perfect store to get supplies for crafts and paintings. Can be expensive at times for certain things but they do have great coupons online.

I love this store. It has everything including what I dont need but after looking, cant not buy (also why I dont like it)

Helpful staff

Its my favorite place for teacher supplies

I go there every week its the best in town... Well, the only one on town but still!

Nice clean store with lots of items. Not enough employees/help, but this problem is typical for most retail stores-it is hard to find employees who care.

Great help filling my crafty needs

This one has classes and you can also host a craft themed birthday party here.

This is a well organized and clean Michaels with a friendly hard working staff. Offer so much for the crafter, it can be overwhelming. Right now there is lots of construction going on all around the store so be aware of that. In spite of that, parking should not be a problem because there seemed plenty of it, including handicapped. Restrooms were clean and handicapped equipped. They had many one of a kind flower arrangements to choose from and if you cant find what you had in mind, they can make one up special for you. Custom framing department as well. Love their fun $1 bins in front by the cashiers. Something for everyone. Dont forget to check their clearance aisle, some great bargains can be found there.

Always plenty of choice for craft supplies!

Store is new I hope they hurry up and hire more people because the lady at the register was rude I told her that I had a coupon and she told me to just wait and after the receipt printed she pointed at it and said theres your receipt...other than that other staff was very helpfull

They always have what Im looking for

Good for craft stuff esp for kids

Always have what I need!! Love this store!

I came in to pick up an online order in store. The area for picking up these orders is not clearly marked, so I ended up standing in a long line at the cash register, which was exacerbated by the fact that their were only 2 cashiers and about 20 customers. I finally got pointed to the right area of the store, but not before waiting in line for about 20min. Pretty typical Michaels experience unfortunately.

I go to this Michaels, because the Colma store has very little selection of yarns.I live in San Francisco, but I dont mind the distance. I know I will find what I want.

I love Michaels Hobby stores. You can get everything to make anything. Great store.

A magical store with all kinds of crafts to make.

My wifes favorite place in the world, Im just starting on sketching and I found pretty cool stuff in this store

Usually have beads on sale. Always have a coupon

A customer spilled coffee on the floor accidentally, I said I would clean up to be nice (they said they would do it) while I was waiting for the manager to help with an online order I made. Manager never showed up after ten minutes of waiting and coffee spill never was cleaned, left very disappointed, only this bad Michaels experience yet, but only time Ive been to this Michaels.

Cool inexpensive gear for projects. Always check out the bins by the cash wrap lines for cheap rubber stamps, ribbons, Washi tape & gift wrap

My favorite store arts,crafts and baking what can be better

When Michael’s has a sale go for it! Look for card stock in pads. Go early because the best colors sell early! Also beads, craft kits and craftsupplies are incredible! The staff, for the most part, is quite helpful. I find the Daly City/Colma staff is phenomenal! The Peninsula store, I think Belmont, is quite lacking in staff courtesy. Won’t go there again!