Staff is friendly and theaters are clean. Overall a great movie going experience. They are doing all of the things that newer regal theaters are doing - Regal Unlimited, reserving seats, etc. And you can expect the typical prices of concessions.

This place was great. The employees were friendly and the place was clean. The popcorn had lots of butter and the sound in the theater was so real like I was looking left and right to see where it was coming from. All in all we had a blast.

This theater had been our go to for big budget movies, as well as any movies we couldnt see at the local theater, however recently the whole experience has gone down hill. I like the idea of assigned seats, however the whole ticket buying process has grown very frustrating now that the box office has stopped being used. It takes a lot longer to wait in concessions lines to buy tickets, and it is also surprising that there is still only the one kiosk to self buy tickets. We could buy online ahead of time, but if you have a group going you have to order in one group to get seats together as well as pay service fees, not a great option.The last few times we have seen a movie here we arrived with as much time as we normally would before but now we would be getting our tickets at the show time. However, this leads to the other frustrating change, more commercials before trailers start. The last few movies there were new commercials that started at show time which then pushed the new trailers out another 5-10 minutes. All combined the actual movies didnt seem to start until 25-30 minutes after showtime. These changes combined with problems with sound quality in multiple recent movies has made us decide we will most likely only use this theater when we dont have another option. A real shame when we used to love coming here.

I encountered one major flaw. In my opinion, there should be at least one line dedicated for people who only want to purchase tickets. Lines were too long. Other than that, great place.

The service we got at the concession counter was awesome. The kid was extremely friendly and made me smile when I was too busy to before I approached the counter

First time going to the movies in a while. Was surprised to see how much refreshments has gone up. Dont know when Ill be going back but I enjoyed the movie The Rhythm Section

Just tried to a movie here. They were making you buy tickets through concessions Sunday afternoon line took 30 min so it was 15 min after start time by the time we could purchase. Said we did not want them if the movie had started and were told to hurry and we would be fine but movie had started. Went and go a refund with the customer service guy not even talking to me.

I love going to this theatre. Its always clean, unlike a lot of them. The service is always warm and welcoming. Their very well decorated and modern

Wow, I dont know anything I liked about this place! Expensive! Rude staff! You have to wait in the concessions line to buy your ticket for the movie regardless if you want food and beverage or not so it takes forever! A $1 bottle of water was $5! You also have to choose a seat so if you end up by someone loud or smelly, you have an assigned seat so youre outta luck! Just makes me not want to go see a movie at a theater!

Nice clean restrooms we were in theater 14 seats are wore out. Had a back ache sitting in it, tried moving to another seat.....same.. Think they just need new ones padding is somewhat non existent??.. what with ticket prices as high as they are one would think the corporation would want to keep its consumer comfortable! But very impressed with nice clean restrooms! Not sure if viewing area is handicap accessible?

I enjoy this movie theater. Spacious seating and good sound.

A very modern multiplex theater with 18 screens! Yes, thats right. Beer, tortilla chips and other snacks are available. SEATS ARE COMFORTABLE

I have always loved going to this movie theater. They are always very friendly, professional, and timely in getting their patrons into the movie on time. And the business upkeep has always been very clean and pleasing to the eye on the inside ever since it opened 19 years ago when it was owned by a different company. I might be biased in my opinion of this business because I worked there then. But they have always treated me right. Only advice I could give Regal cinemas is that they should really consider updating the exterior (polish, paint, etc). And they need to think about installing new chairs into the theaters.

I took my 5 year daughter to see Frozen 2. We got there 25 minutes early for the 1:45 show. No one was selling tickets at the window, and I had a gift card that wasn’t accepted by the kiosk or the app, so I had to go to concessions to get our tickets. We stood in line for 20 minutes - the lines weren’t that long, but I guess the concession workers had to get snacks/ tickets for everyone, plus help each customer select their seats. It just looked very disorganized and chaotic. My daughter got very upset as the movie time approached and she worried we wouldn’t make it, and we didn’t. I even asked (who I thought was) a manager if she could help us, and she just gave me a helpless look. A lot of the customers looked frustrated. Thankfully, there was a showing 15 minutes later at a different theater, so we left and went to AMC at Tanglewood. There were more customers there, and it had half the number of employees working, but it avoided gridlock by selling tickets and concessions separately. We got through the door and into our seats in about 5 minutes. And we could sit wherever we wanted, which suits us better because I like to let my daughter choose.

It is a nice theatre but matinee is not like others and it is too many people for my taste. The same people who sold tickets also fixed concessions. We felt they needed one or two people selling tickets in a separate line from the concession people.

I like the seating here and the way the theatre is set up the theatre is updated and comfortable seating the only thibg Im not fond of is assigned seating

I have been going to this theater for many years. Its becoming quite dated. It could use new chairs, as the current ones tend to squeak. They now do reserved seats, which I am not sure I like (but it could be handy when buying tickets from home IF you can pick ahead on-line). The sound is incredibly loud for the action movies--- I seriously put earplugs in for the duration, but I am pretty sensitive to noise. I continue to travel to this theater because it is still better than my local one.

Tuesday discount with rewards card. 2 tickets, popcorn, ice drink for 20 bucks. Not bad

Great selection of movies. Like all theaters not enough room between seats. When people pass by they always kick your seat. But not their fault. Food very pricey has all. Clean and nice restrooms,

I watched Godzilla: King of the Monsters in 3D & it was amazing from beginning to end. Lots of action & loads of monster kicken butt.

The young man at the concession stand who sold me my ticket & popcorn was very helpful & mannerable

The theater was good, I was in theater 2. I have been in this theater room various amounts of times. I would give it 5 stars, but everytime I come to this theater the seats always squeak. There is no way they can continue to squeak if they are lubricated and properly taken care of. However, the staff cleans up rather quickly for the next showing, and bathrooms are rather clean for a premier opening.The concession area does need more selection of beverages. Be prepared to spend if you want any concession. $19.83 for a large popcorn and Large beverage.Besides that, everything went well.

Good choice of movies and showtimes. 3D options available. Pretty clean and well staffed. Didnt get anything from the concessions, so cant vouch for that.

Kind of messy in the auditorium and pretty annoyed with the fact that even though we only wanted to buy tickets we were forced to stand in long lines and were late getting into Doolittle. Need to have separate concessions and ticket lines in such a HUGE Regal theater.

Tickets are a bit overpriced. Seats dont recline. It seems like there is always a long line with only one cashier so it is slow moving to get inside the theater. Parking isnt bad. Bathrooms are always trashy.

Great theater, am glad they have reserved seating now. Some feedback - have the ticket checker at the entrance, before the concession stand. Its a difficult to give them your ticket if your carrying food and drink.

Great theater!! I love the movies they play at this theater, very up to date and clean. The food is a little pricey, but the seats are comfy and they have games for all ages. Great theater.

So you have to pre-select seats now were not going to take the time to do that way ahead of time because we normally pick the movie at the last second when we have the time, we get seated & we have an empty theater to ourselves and the Usher came and had us move out of the seats we were sitting in because they werent the ones that we had been ticketed for Im afraid thats the last time Ill ever visit a Regal Movie Theater here in the Roanoke Valley

Clean place to go watch a movie with family

Going to see The end-game avengers great movie cant wait to see it so very exciting

Clean theaters and main lobby. Concessions offers the best popcorn. The Regal app is worth exploring.

I rarely post reviews but tonights experience was terrible. We love to see movies and tonight 4 of is went to see the new John Wick movie in theater 2. It was SO HOT we couldnt enjoy the movie. Went down twice to ask that the air be adjusted. My husband was pouring sweat simply sitting still. When we approached the manager he just said it takes a while to cool down. No offer to compensate us for the tickets or offer a drink or anything. There are other theaters in our area and we will be attending movies elsewhere if this is the attitude of the management. Its a movie theater not rocket science. How hard is it to provide decent hospitality.

Having to buy your tickets at the concessions stand is very inefficient and slow. Also, having to choose seats for reserved seating just further slows things down and is ridiculous when theyre only a dozen people watching the movie.

Nothing out of the way special good or bad here. Its a movie theater. Kept clean like most and the price of snacks is exorbitant like 99% of the rest.

Always quick and easy entry and they actually put enough butter on the popcorn!! Super satisfied everytime I go here for a movie. Of course, as to be expected these days though, it is rather expensive. Plan on an easy $60 for 2 people with pop corn and drinks.

Enjoy doing that watching The Call of the Wild Wonderful movie

Great price on Tuesdays. Thank you.However corporate has made a questionable decision with this reserve seating thing. Most especially when you have to stand in line at the consession stand to purchase tickets and make seat selection. Crazy hold up. Also cant help but wonder if they return ticket sales to outside windows during the winter how will people feel about waiting in cold, wind and other elements for seat selection. Not a good move for Roanoke Virginia....big cities maybe...but really...Roanoke?

We had a great time. Employees were very helpful and friendly.

Saw a retro re-run movie here and the seats were comfortable and the sound and screen were 1st class.However the whole theater is looking very dated these days.

Not sure about people having to go to concessions to get tickets. Especially when you have five people walking around doing nothing and one person trying to take care of peoples food drinks and tickets. And no one reacting to a line of customers in the only line available.

Comfortable seating. Conveniently located. New system for buying tickets awkward.

The movie theater is clean and offers a variety of movies in its multiplex facility. The restrooms are clean and can accommodate the crowd when the movie is over. Today the theater we were in had a bit of an odor, not sure why. It bothered my nose a little. I have never had that happen any other time at this theater. We were in #14 room. As always, I think the prices at the concession stand are atrocious. Otherwise, this is the better theater in the Roanoke area.

The stadium seating is nice, and the place is generally clean. The smaller theaters here though are outdated. The sound was like a movie from the 80s. If were paying a small car loan to go see a movie, I would expect a great sound experience this day and age.

Good theather! Comfy enough seats!

Very good theater, but theater room 10 has issues. The screen plays movies too dark and there wont be anything playing at the scheduled time. I experienced this more than once. The other theater rooms seem to be fine.

Very impressed! The popcorn was great and so was Frozen 2!

Terrible audio! 3rd movie weve been to in the past 3 months with audio levels way too low at this location, all in different houses. This theater made our Lion King experience very underwhelming. We see movies at multiple theaters across the state and this one is the worst at maintaining expected audio levels--they seem to keep it low purposefully and do absolutely nothing when complaints are made. You should NOT have to hold your breath and strain to hear dialogue during the quieter sections and certainly shouldnt be able to hear the hum of the air conditioner above the audio throughout all but the loudest portions. I can hear better (and much louder) audio on my 15yr old 5.1 system at home.

My sister and I including some friends went to see Bad boys for life last night. I dont like the assigned seats. I also dont like that we have to buy our tickets at the counter where we get food.

Always enjoy going to the movies. My husband and I took our sons to see Pokémon Detective Pikachu. It was both of their first times EVER going to a movie theater. The popcorn was popped fresh & had a wonderful amount of butter.

AMAZING. The speaker system is probably one of the best parts. Big screen. Loud surround sound. Full immersion

Good experience. Only go to see 2 movies a year maybe, but people are nice. Dont ever buy the tickets there. Go to any movie ticket place online and buy them. Much cheaper and will save you tons. Also dont go hungry. The food, popcorn and candy, and ridiculously expensive

I love that the movie theater offers values and you can see the lateat movies in a comfortable theater for a reasonable price.

Been going here since they were in the mall, held kid birthday parties there, use the app ... then it all sort of fell apart. We always get there a little early, choose our seats while someone goes out for refreshments. We like to sit just behind the front barrier but don’t mind going back a row or two if necessary. Not now. With reserved seating, likely a better idea during expected busy times, we find ourselves in a near empty theatre and sure enough a cougher will enter and be “obligated” to snuggle up next to me. And of course no one better dare leave their reserved seating! Of our last four visits, my party of four has had to rush over to the competition at Tanglewood (at least their seats are more comfortable even if they don’t have the same fun and classy atmosphere Regal used to have) three times, the last being when we went into Regal just minutes before the show and saw a hot mess of a ticket line at concessions. Raced to Tanglewood and made it just in time. Two other times we skipped movie plans altogether after trying to figure out how close seats were to the screen because there are different floor plans for different theaters. Note to Regal, there’s a time and a place for certain policies.

Good theater overall. No recliners in our cinema, though.

This theater has always been great, clean, and good for families. However the recent change to assigned seating caught us totally offguard. It was embarassing when as a family of four we were settled into seats, then were asked to move to pur assigned seats....which we werent even able to pick. Very embarassing and frustrating, especially since this is a movie theater where everyone pays the same amount. For people who are only comfortable sitting by the exits, it is also unsettling. We will chose to watch our movies elsewhere.

It was too hot in the theater. I think the snacks and drinks are overpriced

Was there last month. Nice & clean

Went to see End Game. Great movie. This theater has always been good when Ive went. Although I got a bit frustrated this time as there were people clapping during the movie. Employees are pretty good. Place is clean. Service at the snack like can be a bit slow at times.

We moved here from the west coast so our expectations are flavored by that. We found there really are no good movie theaters in Roanoke. The Regal is the best of the lot. Its older, but kept nicely and we do drive further to come here. In the realm of our experiences, its totally fine. We have no issues with it but it is certainly no where near the level of some of the nicer theaters with the fancy seats and such. Expect standard theater seats, reasonable visibility with the slope of the stadium arrangements. Some more unusual food offerings which is nice. Clean bathrooms that are conveniently located down each side arm of the theater. When its cold outdoors, skip the ticket line and use the ticket machine just inside. Faster and warmer! Weve yet to find others using it.

The fire alarm went off and the staff clearly had no idea what to do. It was around 9 o’clock, so seemingly all the managers had left. Looked like a bunch of high school kids trying to figure it out as they went. Luckily, we were allowed to return inside after about 20 minutes and our movies were rewound to where we left off. But man, what an inconvenience. I would have liked some kind of free concession or movie voucher as a make-good for the inconvenience. Paid $7 for a fountain soda instead. Joke’s on me I guess.

Seating and theatres are getting a little dated. Good service and clean common areas though!

Comfortable and convenient.

My daughter loved her first time at the movies.

Good theater. Right next to the mall. Prices are decent. I have been in a few times and the floor was dirty right around where I was sitting. But overall is a good place.

I am not happy about assigned seating. Very inconvenient. If someone behind or in front of you is causing a disturbance, there is nowhere to move. If you go and report it, you miss part of the movie. I dont know who had this idea, but it is a very bad one.Have taken my business to the other theaters in town.

Ive seen better theaters and service in third world countries with dead people running the concession stands

The (ticket and concession) staff is usually pretty awesome and on top of things. The temperature has a pretty big fluctuation at times. Our theater doors were left wide open today . . . so during quiet, intense parts of the movie you could hear people chatting in the hall (and at one point, part of another movie where the doors had also been left open). Manager wasnt super responsive about this issue.

I have mixed feelings about this theater. On the plus, the screen has a great picture, the sound is good, and it is clean. The big down side for me is that Im 53 and my feet dont touch the ground. I either have to put my purse under my feet, sit cross legged, or put my feet on the seat in front of me. Plus, the prices are a bit steep for the the theater quality. All an all good movie quality though and thats half the battle.

I like the choose you seat function, but not crazy about buying my movie ticket at concessions, especially if Im not buying anything; it just takes that much longer to get your ticket. Over all the theater is clean and the staff are friendly. The seats are due for an update.

Was great now that it has reserved seating not so good, will be taking my business elsewhere.

I love this theater & its especially helpful that you can purchase your movie tickets online or on the Regal App. However, I do wish that when its particularly busy, they would have more people running concessions to make that faster.

Great place to come and relax and watch a movie!!

I absolutely hate the assigned seats! The bathrooms were nasty when I went before the movie and still the same nastiness after the movie so apparently no one checks them or cleans them regularly. For the price of tickets and concessions the experience was very poor.

My date and I along with 2 other people were the only ones in the movie. It was great. The movie theater was clean. The sound was great. The atmosphere was nice.

Decent for Roanoke, the best of all the theaters in the area.

Comfy chairs, fair price, popcorn smelled great! Volume was very loud, though!

Very helpful & friendly employees! Also, can tell the restrooms are maintained!

Went to see the new MEG 3D for my birthday!! My wife and I went to the matinee 2:00pm feature and had great choices for seats! Not crowded at all!! Staff is friendly and helpful. Establishment was also very clean! Have watched movies here before and I will return.

Jumanji 2 was awesomeness

The facility is nice but the prices are outrageous especially for food! Better to stream at home! Theaters really need to rethink their pricing structure and strategy or buys lots of stock in the streaming industry. They will end up pricing themselves out of business someday.

Really enjoy this theater, but its a little on the dirty side, just wish they would clean it up a little.

Food is way over priced but now the way over priced popcorn, you cannot self apply the butter so you have to accept the amount they want you to have.Stadium seating is roomy and clean with great views of the screen

Best theater we got go here

Right now a 2 is very generous. Only two people working the concession counter and both lines back to the door. Its almost like they didnt realize its the weekend and people do go to the movies before 6 pm.

As usual all of the staff was professional and attentive. The only thing I would like to see change is the noticeable temperature differences from one theater to another. Last, the theater industry should go back to the drawing board on the prices of snacks, they are exorbitant .

I was there today and it was two people working the whole place. Had to wait forever and was late for movie. I got my ticket and food at same counter. I go to regal 2 or 3 times a week and eat lunch there. When u have one person at ticket booth and you have to pick out where you want to sat . It holds up the line, thats not going over this winter. When people have to stand out in cold. I know alot of people has started going somewhere else and i am about ready to. You ste losing business.

My husband and I had a wonderful time going to see The Overcomer

Absolutely terrible seats! They dont recline, theyre uncomfortable and the backs sit straight up! This theater is in bad need of modernization. Go elsewhere if you can.

Had a great date nite

Saw Mary Poppins at Valley View Grande Theater. Absolutely Loved It!!!. So sweet. Very Touching. Does the original proud. Highly recommend.

Very nice theater, however they now require assigned seating. I dont like the assigned seating.

Very nice, saw Knives Out.

The assigned seating is irrelevant the google results for the ticked booth are not accurate at all the theater doesnt open at 11am you call the theater you got to go through obstacles to get to the actual theater & they dont answer the phone at all

Regal is a bit pricey when it comes to getting tickets, unless you get a discount, and whatever you order at concessions. However, the employees there are really nice and helpful (should you need it), and the auditoriums are very clean between each movie. Also, like most other movie theaters, its not too busy during the weekdays, so that would probably be the best time to catch a movie if you dont want to deal with crowds.

This theater is awful. Concession lines are always long and their employees are slow. The inside self service ticket machine hasn’t worked consistently for years. I am seriously considering never patronizing this place again since we have several other options.

A great place to watch a movie. Always clean and staff is friendly.

Clean, well organized, lots of entertainment choices.

Trash on the floor of lobby. Other than that everything was okay.

Theatre was clean and neat even though we went to the last showing of the night. The staff was very friendly and willing to help when we had difficulty using a coupon from an app . The seating was comfortable and had cup holders for our drinks. The movie and overall theater experience was very pleasant.

Parking is free and plentiful. Tickets are a bit pricey. Concessions are very expensive. Theaters are clean and well-maintained. Seats are very comfortable with ample width and leg room. Overall, its a good cinematic venue.