Just had the most frustrating experience in a long time. Went in for something simple, they acted like i was speaking another language, explained further and saw the container full of similar items which i got my item from last time i was there, i pointed at it and said it was one of those, they told me there are lots of different ones in there and continued to look for something more expensive than what i asked for. Tried upselling me a different device for over twice what i came in for xosts. I again say its one of tjose and point at the container and they just repeat that there are multiple kinds in there. Flat out refused to put the container on the counter so i can pick out the item i need or even touch the container. I was completely flabbergasted and frustrated. I left without making a purchase at all. What a joke.

Great Friendly Staff, So much Fun stuff to Look at, Always Adding to my Collection and they have the Best Selection of Stuff.

This is our most favorite WB store! Very helpful and friendly staff. We shop there a lot, so were known and treated like friends. We always get great customer service. They have the best deals, better than the other smoke shops in the area!

This store compared to the one on Hamilton road is SO SO SO much better. Here they treat you like actual human beings. My husband & I were greeted as soon as we walked into the door and staff was super helpful. The other store treated us like we were planning on stealing something and wouldn’t let us hold nor look at anything which was ridiculous. Will definitely be returning here compared to the other one!

Very good costumer service

Good Stuff, Great Staff :)

Caution when asking about any vaporizer, product knowledge isn’t there. Only willing to offer in store credit, beware.

Exotic, home & away... Variously nice. I shop there. Every visit, I find another cool item. Oh yeah... The Beds & Artworks are great. Very kind staff too.Thanks!*******

Great shop with fantastic customer service

Used to be a great place that at least backed up the junk they sold (unless it was a sex toy or smoking device). Went in today to exchange a defective phone charging cord. Had to get a manager to come tell me well, basically we dont do exchanges. I have a receipt in my hand that clearly says RECEIPTS MUST ACCOMPANY EXCHANGES..... NO EXCHANGES AFTER 30 DAYS. I bought the cord last week. OK, fine, I can take my business elsewhere. Also, I think this smells of a consumer fraud issue, but not my thing.!!!!EDIT!!! On second thought, now that they have ignored reason and common decency ====If anyone else has been denied an exchange with receipt please post your story here. I am thinking about contacting a consumer protection attorney and this may be something worth pursuing.

Great customer service. Reasonable prices & great selection of pipes. They have a great variety of gifts and stuff throughout the store. Clothes are cool.

Buyers BEWAREE, will sell you defected products.

Beautiful girl w henna tattoo was very helpful and kind in assisting me during my visit. She made me feel at home, and made my experience very pleasurable. Thank you guys for great customer service!

Noah and Molly are awesome! Very helpful and super nice! Also waterbeds n stuff is my favorite store ever

I love the staff here! Molly is the absolute best! If youre a hookah smoker they have shisha & coals!

Very nice store very detailed for the person. If your looking for a store that fits your needs you will love this store

The staff was knowledgeable and able to make suggestions without being pushy. Store seems to be run smoothly and professionally.

Horrible service I will never come to this store again or recommend anyone here I went in there yesterday and bought a $60 cartridge vape they did not fit any of my cartridges, the manager refused to let me return it or trade it in for another item, I’ve been here many times & returned stuff for store credit or other items, It’s never been a problem. The store is filled with a bunch of fake hippies & money hungry pigs eager to rip anyone off did not go to this store

Super helpful. Ive bought a futon set and Primo mattresses. Honest and polite.

Typical water bed and miscellaneous store. Always clean and friendly. Good service. Good variety. Open later than most retail stores. Free parking lot.

These idiots wont return anything even with the factory seal in tact.Workers make commission which has proven to be problematic for the customer.

Wonderful staff!!

I can always find interesting gifts for people here. Employees are always very friendly.

Excellent service, great gift ideas, lots to choose from, love this location

Love the staff, love the store. Very helpful, and kind people.

Good and fun products/merc however the employee was very rude and hovering constantly. She has a henna like tattoo on her hand. She rushed us, and was not friendly at all. We bought one thing and she made it seem like a big chore. Would’ve bought more but her attitude ruined the whole store. She didn’t say thank you or have a nice or anything professional at all. We won’t be coming back to this one. Rather go all the way to heath.

They have an amazing variety of cool products, and the even more amazing thing is that all of their employees actually seem to have a detailed knowledge of every item in the store. Which ive noticed is a quality that almost all stores lack these days.

Lots of cool things to buy here. Good for gifts. Staff is always friendly

The nicest people you have ever met work here love their incense love their decorations

Very helpful. Made sure i got exactly what i needed

Friendly staff great atmosphere. A little small but fun.

Great Staff, customer service, better then other waterbeds n stuff in the area #2 waterbeds n stuff in Columbus guaranteed

Kind of like a Spencers gifts store if you added smoking accessories.

The place to go, one visit and ima loyal customer.

Whether its Christmas, Valentines Day, Halloween, Or Even Easter there is something for everybody. I love this place, has countless decor and incense.

They always have solid deals and super helpful employees.

Great place to find OSU memorabilia even when its off season

Always have a blast here. Planning a visit soon.

You can find just about anything. However I must say I hate getting into the parking lot off 256. But waterbeds and stuff is one of my fav. To shop at.

Just an awesome, fun store with great employees!

Nice place lots of good stuff. Overpriced.

Lady called me buddy. Idk. No airheads available

Always a great place to be surprised about what you can find

Cool place! Had what I needed!

Pooooor quality products at 10x the price of wholesale. rip off.

Awesome service

Great staff very helpful.

Meh

I got the job cause of this place

Staff is super chill, very helpful

Shack

Pretty decent stock

Got what you need

Off the wall for gifts

They are nice

Over priced water pipes as usual

The staff is always helpful

Awesome employees

Fun items and unique candles

Novelty items

Absolutely love the staff there!

Fantastic