Nice theatre with ticket folks to help you get your movie tickets and ticket kiosks with British accents if you want to get them yourself. They have a variety of foods and beverages including a bar. The restrooms are nice, clean, and environmentally friendly. The movie screening rooms could use a bit of an update though as the seats seem outdated and my chair had gum on the armrest.

Great staff and service. Clean theaters and an overall pleasant experience.

I thought it was a nice place for a matinee. I believe my Saturday matinee ticket was $12. My friends and I saw Little women, which we enjoyed immensely. It was nice to be able to reserve seats together. The theater was actually almost empty minus my friends and me, so we really wouldnt have had difficulty getting sitting together anyway. Overall, good experience and I would return.

Staff are great at explaining the nightmare that is town center parking. Fortunately, they validate, so you can still come to watch a movie without worrying too much about parking. The staff were pleasant. The seating was comfortable. The movie was just okay.

A hidden gem of a theater! Clean, modern, and wonderful staff. The Exit signs are a bit bright in the theater but I forgot they were there after awhile. Delicious popcorn!

Purchased tickets to see “The Joker” online and paid the convenience fee. Went to the theater and got my tickets only to go into the theater where the projector wasn’t working... no one said anything when they gave me my tickets. Couldn’t see the movie and didn’t even get all my money back. There are so many better theaters to go to, I’d suggest going anywhere else.

I made plans with a group of 6 friends to go to see Emma, the movie was enjoyable but the theater had some issues.The popcorn was stale & cold and we were met with pushback we we brought this the the attention of the concession counter, they finally popped a new batch.We all prepurchased tickets and those that attempted to pick up tickets on site found the kiosks not working properly.As we were leaving my group was on the escalator down when it suddenly stopped without warning, several of us nearly fell but were able to catch ourselves.

Its fine. Small theaters... so its cozy. Drink holders available but my seat didnt recline. Other theaters have spoiled me. But it was clean and the popcorn was really good.

Been twice in the last 2 weeks. Major technical issues each time. It’s clear they don’t have staff to make sure things are operating correctly. Between projectors being off screen and surround sound not working.. you are better off going some where else. They don’t even have Dolby Atmos in any of their auditoriums.

Nice theater, friendly staff and do happy they were showing a movie I really wanted to see.

Its a really nice theater and they got great deals on Tuesdays like cheaper tickets and concessions. The screens are huge and seats are comfortable.

Nice theater. Sears need to be upgraded to reclining seats to keep up with the other theaters.

Its been many years since I saw a movie at RTC. Good selection of movies and snacks. Happy to see the improvements but seats were not great, my neck still bothers me from last night due to the seats. Recommended simply because its RTC movies

Its not as modern as some of the other movie theaters around here, but its still pretty good, and located in the heart of Reston night life.

Poor customer experience absolutely no personal interaction and a separate phone number was given to ask about specific movies playing.

Charming old fashioned feel. But modern features

Absolutely the worst movie experience I’ve ever had the bathrooms were absolutely disgusting, there was popcorn and trash all over the theater and when I told the manager about it she laughed. I got my money back and left will never return.

Parking in Reston is too intimidating for a first-timer - if I felt comfortable parking in Reston, I havent felt confident enough to bother trying.

Its ok. I guess I expected more just based on the appearance of the outside of the building and the neighborhood its in. Two separate concession stands which are not manned at the same time even on a Friday night. Seats are ok. Theyre comfortable but not up to par with other theaters that have reclining seats for nearly the same price. There were lots of young employees just standing around. Maybe its the time of year or choice of movies. I dont know. I just know it couldve been better.

This theater is okay, I like it because its really close to where I live. We went to see a movie on Easter Sunday and were one of 3 families in the movie. That was great! One good thing is they sell alcohol!

Always have intriguing movies to watch, but dont always have the food you want.

I loved choosing the seat I paid for. Screen was big, sound was excellent quality. Facility was clean and staff seemed competent. I would definitely return to this theater in the future.

They have their version of IMAX... BTX. Its good.

Generic theater. Maybe its better on the weekends whe the bars are open. Old style, non-reclining cloth seats. Its like the mall theater in flyover country that you saw Phantom Menace at in the 90s.

I love this theaters concept of showing old movies as well the latest blockbusters. Its great seeing my favorites again on the big screen. My only issue with this place is that the interior looks dated and run down. The carpets are threadbare in places and the general feel is one of a building that is past its prime. The staff were very helpful when I had to get a refund for a movie, but they had to fight with old computer software that made the refund a hassle. An infrastructure update would do wonders for the theater and would earn a 5th star from me.

Unfortunately they wont be getting my money anytime soon. Went there and not only did i have to wait a good 5 minutes for the young girl to get her manager, she also gave me some extreme attitude while I was purchasing my tickets. I was charged an unnecessary $20 on my debit, and once the Manager came out to resolve the problem, she had TERRIBLE SERVICE! I mean Awful. Mind you, it was about 30 degrees out, pouring rain, and now i was late for my movie. I was conversing with my spouse, and I expressed how frustrated I was about how long and tedious this was. The manager tried to accuse me of having insufficient funds, which wasnt the case. After all was said and done, she told me to lose the attitude because she can do whatever she wants and that its not her problem that my card wont go through. WHAT?! I asked for a refund and went to Angelika films in Mosaic district. What kind of manager says that?? Definitely not a good one. Id give them -5 stars if I could.

The only thing this theater has going for it is the RTC location. The seats are really uncomfortable - esp. when compared to the recliners in most AMC and Regal theatres in surrounding areas - and its more expensive to boot.

Terrible experience with picking up prepurchased tickets: the machines are not intuitive and the printers are janked up such that theres a good chance that you wont get your tickets. I recommend going directly to the help desk.Poor selection of snacks... and every time Ive gone the popcorn is cold.There is something seriously rotten in the mens bathroom upstairs. Highly recommend bringing a gas mask.Decent theaters with stadium seating in traditional seats - older design from the 90s but refurbished within the last 5 years.

Its an awesome place. They have all the formats available. Unlike, AMC and Regal, BowTies dolby screening is cheaper and better.

Great seats and cheaper than Gainesville theater.

Very positive I had a issue with my criterion card and the Manager Eric was able to fix it and took the time to confirm that my card was working correctly. I have been very pleased with staff. Always going the extra effort to please the customer.

I may be spoiled by Alamo. Food, staff, seating, theater sizes, all subpar. Only reason for 2 stars is drinks are cheap.

Great theater with convenient parking in a nearby parking garage. If you are seeing a movie in the evenings, you do not have to pay for parking. The theater was not crowded and the seating was comfortable.

Nice local theater with clean and friendly service renovated maybe four years ago. I would give a five star rating if the sound isolation were better. You can hear some action movie in the next theater during the quiet scenes.

Love the place generally, very convenient. The whole bowtie brand needs some updating, one escalator seems to be out of service half the time but comfy, easy, and living in Reston, its my go-to theatre.

We liked the idea of old time cinema but the staff are not happy and the kids literally nothing to do if you go early and nowhere to sit and wait. Super boring really. Picking your own seat for any cinema was the best part. They dont embrace the one time feel nor the new.

Friendly staff, liked the movie, very few people watching, nice to be there

While watching Toy Story 4 the movie got stuck and then skipped a huge section in the middle, the crew didnt bother to rewind despite repeating requests by the audience and so we suddenly watched the end without the middle. What a spoiler that was. The crew member disappeared so there was no one to talk to. Now we have to watch it again knowing the beginning and the end. We were looking forward to watching this movie and the theater failed on every possible level.

Does the trick for a quick movie and adult beverages.

Bow Tie Cinemas simply needs an upgrade. They need to get on AMCs level and get better seating in their theaters. If given the choice between Bow Ties, AMC or Regals, at $14 a movie, Id pick AMC for their seating. The staff at Bow Tie in Reston are nice, but not 100% skilled in customer service. Overall experience is just okay. ---Update, yes one of the theatres has reclining seats, not sure if this is the only theatre room or if all rooms have been upgraded. Went from 3 stars to 4 for that .

Nice theater in very nice downtown area.

THE POPCORN IS NEVER FRESH ....THEY MAKE EXTRA POPCORN THEN USE IT FOR THE NEXT DAYS .... THEY ONLY MAKE NEW POPCORN FOR NEW RELEASES OR A HIT MOVIE THAT COMES OUT ...So basically if youre not going on a Friday night 95 percent chance your popcorn was 2 to 3 days old

Seating is comfy and theater is ok. The previews start late and then the preview is interrupted so the movie staff can hit everyone up for a charity donation. They ask for charity donations when you buy a ticket, ask when you get a snack and than again during the previews? I was surprised they didn’t have their buckets out when I used the bathroom. It’s a distraction. Won’t be going back.

We walked right around the corner to here from having a nice dinner at Uncle Julios. The staff was friendly & polite. Our seats were reserved so we had no problem finding them. The seats reclined which made watching Mission Impossible: Fallout more comfortable.

Came here to see Harriet with some Seniors, movie was listed but not showing. Seniors were all disappointed, had to wait another 45mins to see Midway. All we got was sorry from the manager and the clueless receptionist

Comfy seats and relevant movies. The ticket prices are reasonable, but the snacks/drinks/food prices are pretty scalpy (meaning expensive).

Horrible service both at the ticket counter and also in the refreshments area. I WILL NEVER VISIT THIS THEATER AGAIN. @OWNERS: Go to cinemark or any other theater and see what good customer service is and how you should be talking to customers. I deeply regret my visit. Oh, by the way, the seats in the theater were horrible and in a dilapidated condition.

Seating isnt really comfortable, kept sliding out the the chair and not reclining. The raisable armrests are a plus though

The chairs are comfy and the theatres never feel overly packed. I love coming here to see movies! Yummy popcorn too

Terrible service from the staff, bunch of kids waiting to go home and play ps4. My gf went up to concession stand and waited behind 4 employees just chatting until two minutes later they turned around and told her to go upstaIrs that they are closed. Tickets are almost $40 for the Imax, nothing special... Seating wasnt very comfortable, cup holders jammed. All around a disappoint. Go to Centerville or Ashburn starplex instead.

Dated chairs, concession is not good either. I was excited to go there for the first time, ended up disappointed

Comfortable seats, and they even serve wine and beer. The terrible part is the HORRIBLE PARKING.

Good place for watching a movie and family, excellent customer service and friendly team members. I strongly recommend.

Cute cinema, they felt under staffed. There is a concession desk upstairs as well go there to avoid the lines

The food was extremely unpleasant. Staff was friendly but inexperienced. The seats weren’t as comfortable as expected. The best part was being in a large theatre with only 3 others.

Great place for private viewings

Worst movie theater ever, and management that doesnt care about customer service or customer experience. It must have been 80+ degrees in theater #7, and twice I was told someone was coming to fix it. I was told to solve it myself by propping the door open, which they said was not allowed.I decided to stop by the front desk after the movie was over in hopes of expanding the knowledge of the issues in the theater. After a dismissive front desk agent informed me that sometimes it gets hot in the theaters, I dont know what to tell you. Followed by my requesting to speak with the theater manager, that the front desk agent chit chatted with for an extended period of time followed by a laugh. I was informed that at 10pm on a Sunday night the manager (identified as Brenda) was too busy to speak with us.Similar to a previous review there was no offer offer to refund our money or offer free tickets to return. I wouldt recommend this theater to anyone, and wont be returning. They get 1 star cause we were able to watch the movie although there were delays in the actual run of the movie. I would give Zero stars for the Bow Tie Cinemas in Reston Town Center for customer service but :-( sadly you have to give at least 1 star or you cant post your review.The sad part was that I was able to use the foundation of a previous review (3 weeks ago) to write mine, which makes this an emerging pattern that needs to be addressed immediately. It is sad to see core Reston establishments decline.

Good theatre that it was the first time weve gone to. Parking wasnt specified on the website so I downloaded an app to park on the street. Here we came to find out they validate parking for the garage around the corner. Everything else was ok. Food and drink were expensive but no more than the other theatres. I didnt use the restroom to know how they were. The ticket machines kept breaking.

Not a bad theater. Good number of screens but seats don’t recline compared to other cinemas.

Air conditioning not working on a Friday night of a premiere weekend for a big movie. Offered to refund if we got up before it started, or to give us some left over seats for a later show. Appreciated, but when you say it will be fixed in 30m and I’m still sweating sitting in my seat over an hour into it and can’t get a refund anymore, that’s not cool.

Great reclining seats and not deafening unlike some other theaters.

Little bit dated theatre with the seats and finishes. But good quality picture and the sound was well balanced, I.e. not so loud my ears hurt like at some other local theatres. I would definitely go back if Im Reston and wanted to see a film

Nice modern theatre with stadium seating, comfortable seats and plenty of varied concessions. Prices similar to other movie theatres, though felt the matinee prices here are more than other theatres in the area. All in all, a nice time and a good movie. Ill be back to see other movies here.

This is our local movie theater. We really enjoy going to movies here. It has decent seating and you can get pre-assigned seats when you purchase tickets online or at the kiosk. Many of the screens are relatively small, but they do have a few larger screens for the big picture shows. I rarely visit the concession stand, but they have all the usual stuff. Yellow greasy popcorn, boxed candies, sodas, etc. The theater is relatively clean and tidy - the floors arent gross and the trash is picked up and carpets vacuumed regularly. Overall, a nice movie-going experience. Not the best, but far from the worst.

Consistently helpful and friendly staff, lots of parking nearby. On the rare occasions when something has gone wrong (i.e., film projector does not work), theyve always made extra efforts to fix things for us and compensate us.

Expensive matinee. Overpriced food. Coffee cup lids not fitting. Escalator not working, cashier slow as hell

Enjoying Washington West filmfest

It was pricey and their food service was slow, just one person running the entire concessions.

Surly and unhelpful employees. Old and musty smelling theatre. Beginning of movie froze on screen and it took 15 minutes for some slow employee to fix it

Very clean and great movie selection. They do serve wine and beer in the theater. Its great since its inside Town Center near all the bars and restaurants.

Worst place to watch a movie in Northern VA. Better off going to Fox in Brambleton.

Repair the up escalator. Its been broken for what seems like a year.

Beautiful theater nice staff. I went with my company for veterans day for a private showing. Great theater very comfortable

Dont charge me a dollar for my popcorn lid. How else am I supposed to eat day-old popcorn at 7am?

They could improve seats

Very nice, very comfortable. Enjoyed a beer with my movie.

Awesome theater!! Go BTX option!

When Bowtie opened there was such promise. Stadium seating, clean, great popcorn and eventually, beer and wine options. There was a manager who was enthused about cinema, about local breweries and about providing a great experience. But over the past 2 years, it has changed. Tremendously Understaffed. LONG Lines at concession, Dirty. Bar closed. We have kept trying hoping that a promised new manager could turn it around. But we are done. Last week it was like a ghost town in terms of staff. Whenever possible we will go to Cinema Arts where we feel like we are supporting a passion for cinema and a commitment to customer service.

We attended a showing of Deadpool 2 in the afternoon at The Bow Tie Cinemas at Reston Town Center. My husband and I loved that we were able to pick assigned seats when we use the Atom app to pay in advance. The movie was incredibly funny and entertaining, the movie theater was very clean, and every seat in that theater had a great view of the screen.

Its ok but Id rather go to recliner seats theaters, and here the seats dont recline and theyre quite narrow...for a big person Im sure they cant fit on them....

Good location, they validate parking, never too crowded.

Comfortable seats, great sound, and have not had a problem with any show! Was just at Bow Tie for Washington West Film Festival that Bow Tie supports and 100% of the box office proceeds goes to childrens charity ... Great cause and festival!

Its a really good place to go. I loved to go once a week every Tuesday with friends. The seats are great, the projection awesome, even the popcorn taste really good, and the people who works there are really nice and friendly. Dont listen to the other reviews, this place is amazing.

Its not horrible, but there are so many better theaters in the area I normally dont go here.

Feels understaffed. Had to wait 15 minutes for someone to come to the limited beer/wine bar to help us. Also the interior smelled like feet, farts and curry. Dont know if its always this way or just due to the patrons around us. Great location to catch dinner at a RTC restaurant then a show.

Not impressed. Seats like you find in the economy section of a plane. Snarky concession help. Partially filled popcorn bags. Stingy with the butter. Parking is horrible. My last visit.

Great sound and confortable seats

Loved the evening at Bow Tie Reston. L and I kicked off the Holidays officially! Daddy’s Home 2 AND Ice Skating on Opening night!And Kelly works the concessions like it’s his HIS place. 5 stars are for him! Say “hi” to our new friend.

I like that they have films that others in the area wont necessarily play. Good reserved seating process (no recliners) and comfy chairs. Love the bargain Tuesdays! They have new gourmet popcorn and since it is in Reston Town Center great for grabbing dinner beforehand. Sound can be louder than normal, have to remember to bring ear plugs when I come to this one.

Honestly just average best thing is that theres never any people nothing really special other than the great crew not gonna lie

Always such a quiet theater with fantastic service.

Cozy & clean atmosphere.Thoroughly enjoyed this place!!

A better than average theater experience. Bow Tie strives to mimic old-time quality cinemas.

I usually dont do reviews unless the service and product is very good or very bad. Unfortunately, this Reston theater falls in the latter. What is this seat assignment thing? Is this a movie theater or a baseball stadium. The seats are uncomfortable, the theater screens are small, and the staff and management are rude, especially the ticket taker lady. I will go elsewhere to see a movie or better yet wait for the rental.

Warning! Bow Tie now has what they are marketing as Reserved seating for all shows. Seriously? So when the theatre is near empty and you want to move, you feel like youre breaking the rules! Or someone sits next to you because they reserved that seat and starts munching on nachos and slurping a soda and youre not supposed to move to another seat?!!! And why pay the same amount of money for a seat in the front row as you do for one right in the middle of the theatre where sound and screen angle are perfect? If youre going to charge for reserved seating, not all seats in a theatre are the same. Ask for a discount for a crappy seat. An ill-thought out marketing tool that is just so unnecessary and ridiculous. Wont be going there again until they get rid of it. Hey Bow Tie—ever heard of paying to watch a newly released movie in your own home where you can sit anywhere you like? And not have to deal with seat numbers like youre at a concert? Wake up!

I think they had an off day. 10:15am movie started 20 mins late. And it started as the wrong movie.

Movie was off positioned and cut off the entire time because the title was slightly cut off and a scene that occured off screen.

This applies specifically to theater 11 - extremely hot inside with no ventilation. Top that off with mediocre sound and a relatively small screen (for todays standards) and it all makes for a bad experience. This was for a week 2 showing for Avengers Endgame so its not like its some B movie thats been out for a month, playing in a cut-rate venue. I wont go back again.

Really clean.

Bar was closed and I only saw 3 employees although, to their credit, it was a slow night and its not their fault they are so understaffed