If you ordered online to pick up at the store (curbside pick up is available), you will need to press the online order button after you walk into the store. The button is located on your left right after/next to the carts. Its easily missed because there is a large covid info sign right in front of it. I ended up pressing the button twice because no one came to help as I watched cashier checking out customers. I finally got one if the cashier behind the counter, and a nice lady when to the back and fetched my order. It was very fast, and she verified it was me with my ID, not email.

Wow, they have so much cool stuff! I started wanting to scrap book, make candy, paint something, and on and on. This place for sure got me inspired. I ended up buying chocolate molds and made little tombstones.

Always do such an amazing and professional job with frames. Thank you and keep it up.

Some of the staff is very nice but my experience with one of them was not the best. Very rude and sassy for no reason. If you’re going to work in a client-based environment please learn how to communicate politely with people.

Project time I always head to Michael’s. Always have the stuff I need and staff is friendly. Get the rewards plan . Makes it very easy to return items with just the credit card used and after a long time.

Great selection, and wonderful staff. Great people

Great help in the framing department.

Clean store, nice staff, and comfortable feel!

I was looking for glues and contact cements for a project. They had an excellent selection.

I liked this place because the sell great things. But not very good service.

They always have what you need for any craft project!

I’m here at least 1-2 per month. Pretty helpful staff and willing to help. Usually have what I need and not out of stock, big plus in my book.

Thank you to Julian at Michaels Reston store. He worked hard to make our dreams come true. My wedding dress is beautiful preserved in a gorgeous frame.

This location is well organized

Great store well stocked

Loved it, I was looking for something I couldnt even name and an employee (from memory) gave me two shelf locations at opposite ends of the store. And yes, she was right on both counts.

Good craft store but very limited inventory. Good for school grade artists, not for specialty craft supplies. Strange organization, and staff rarely seem to know what Im asking about. I will keep coming no doubt! Just wish there were more options at better prices.

Very helpful staff and was able to make this for my partner

Get place to get crafty. Supplies for all sorts of DIY crafting endeavors. They also have a good amount of Christmas and other holiday decorations.

Always love going here.

UPDATED: This store has really gone downhill fast. I had to downgrade it to a single star. I went on a Wednesday afternoon and it was an absolute mess. They shouldnt have opened that day. There was stock all over, whole aisles blocked, broken merchandise every where. Its gotten so I actually straighten stuff for them. You can take a girl out of retail but you cant take the retail out of the girl. One cashier on duty and struggling. It is chronically understaffed. We deserve better! OLD REVIEW: This place has had year plus staffing issues and manager changes which may account for general poor customer service, apparently overworked cashiers, problems with timely restocking of merchandise, damaged merchandise, messy displays and no make it classes or crafts classes. Basically they are failing to deliver what I expect from the brick and mortar business and has me looking at online options from other sellers. Its a pity because I like the merchandise, although there has been an appreciable decline in quality of findings and beads. Stores like this are making the mistake of failing to properly train staff and adequately staff the sales floor. Same mistake that caused other businesses to lose customers and fail. I worked in retail part time and full time. I know its challenging. But they need to invest in improvements.

Employees were very helpful

The onestop shop for everything artistic and to do with art of any kind, and for all age groups.Its always a pleasure to go around the aisles of the store looking at the delightfully colorful art supplies.

This is a very well ran Micheals, Everyone is very friendly and helpful. Everything listed that is in the store is acutally in the store which is nice consider sometimes, online it might say the item is in shop when it just ran out on the shelves. Well managed Micheals.

My mom loves going here so do I

Slow checkout despite long lines. Otherwise just a normal Michaels.

Awesome workforce give em all raises, made us feel welcomed and helpful

It was fun I guess

Loved this store for arts and crafts material and for contemporary design and decor.The place has everything to offer for arts and craft from kids to old age people from colors and crafty to sewing and knitting..there is something for everyone here... you will love it if you are a crafty person or always looking for a diy work..

Store looks great since they updated the floor plan but wish they did a better job of displaying prices.

Pretty nice Store. You get all kind of art and crafts stuff. Some cool home decor in store.

Went to get a repeat framing job. They couldnt find my account. Apparently they can only look up that store. Seriously? I dont remember the exact store I had it done at...so now I have to start over. Get with the times Michaels.

Love going to Michaels to get art supplies

This store is great. I placed an online order the night before and my order was ready when the store opened the next day! Huge selection in stock!

Always a pleasant experience!!

They have the best arts and craft materials and seasonal decorations.

Usually pretty great. Not a super good collection of fall items after Halloween, so no decorating or crafts for Thanksgiving, they just push out the Christmas stuff and ditch fall.

Did not go in but used there curb side service, no complaints here.

Well stocked and organized with good ongoing sales. Staff at framing and cashiers are always friendly and helpful.

Great crafty store to inspire and enhance your creativity

I love this store so much!!!!!

This place is ok

I hope this store stays in business forever. Great place for crafts.

Very large and new Michaels. Big variety.

Failed to update pricing on products!

I got all my shadow boxes from Michaels. I love how my room looks now.

I love this place always have something new

Good products

I dont know if Im getting better at navigating this store, or if there have been significant layout improvements besides just the moved registers. Either way, I used to dread going here, but my last couple trips have been great.

Hey. Its a Michaels. Everything you expect from a Michaels you will find it here. Friendly staff organized shelves. I was very pleased.

I went to Michaels to see how the Fall season was coming in. Im extremely early for this scouting trip.Looks good pumpkins are up. Bales of hay. Some flowers. Give them a week more. All good.

You can find all the crafting in one place. Amazinggg

Honestly love the selections here, every collection they release does not disappoint!!

They have every thing for any crafting and more.

Why is it so overpriced

Great! Employees were very helpful and store was very clean and organized

Fantastic craft store. Great source for childrens activities materials. I visited with my granddaughter. Got out with pumpkin carving set and two Christmas ornament kits, under $6 total. We had great fun that day. Built some memories without breaking the bank

Very well stocked, good prices, lots and lots of options

Although it was backed up and hectic at the counter the young woman was efficient and patient with my many and various purchases, taking her time to help me and make sure it was all in order.

Poor customer service

Decent store, usually pretty clean and tidy. It can be a bit hard to find staff sometimes, and the Clearance sections can be really messy, but not bad overall.

Whats not to love?

Great for arts and crafts.

Nice selection of craft supplies; however, the artificial floor plans are priced too high. Save your home decor shopping for Hobby Lobby.

Large selection. Friendly, helpful staff. Good sales, reasonable prices.

Great service, reasonable prices and hours, handicap accessible, parking.

Excellent selection and knowledgeable staff.

Typical craft store. The candle aisle is the smell in the entire place. Finding what you need is the hard part of the store. Staff is friendly and very accomadating.

Nice selection of housewares.

The place is closeby, friendly staff, Ive had no problem returning stuff, good offers. That being said, EVERY single item is overpriced. Recently Ive been keeping track of the prices and I find the same product is 2$ less in Hobby Lobby and also at Walmart. So even with all the coupons, Im the loser.

Store was extremely busy and the parking lot was a mess, but the staff was friendly and I was able to quickly find what I needed and check out. Love how they always have coupons available. Saved 40% off my purchase!

Store is well organized. Large floral section. Large picture frame section, including custom framing. Recently they have added lots of toys - books, crafts, figurines, etc.The check out line is regularly really long, but they are pretty quick to respond and open up additional registers.Biggest complaint is there is no where to return carts in the parking lot, so with young kids it is a hassle to walk carts back to the store.

Was able to do buy online and pick up in store with no issues

My wife wanted to buy some stuff to make home decors there is always good promos

Quick service and good price values.

I wish I had more time to browse, so many fun things there, not just craft related.. Games, supplies, decorations, etc.

I had the nicest experience here when shopping for a shadowbox. I wasn’t quite sure which size to get and one of the employees walked me over to look at them and gave me a breakdown of which ones would be the best. Also, when I went on to find some supplies for another project, I was asked a few times how my day was going and if I needed any help. The store is very well organized and the people were very friendly and helpful.

Great selection of craft stuff.

More open than most Michaels but not a large building. Definitely could have more products if the layout was done better. Either way, they do crafting for children and the staff is helpful and friendly.

Ive always loved Michaels because I enjoy crafting and the selections they have however Ive gone multiple times and found items misplaced with the wrong price tag which caused frustrations for me because normally whatever I was buying was for something for my daughter and I to do. Ive worked for Michaels previously so I know this is something I would check periodically as I was walking thru my sections however its happened soo many times that I feel like someone was just being lazy. I know people pick things up and just throw them everywhere but when you have 6 sets of the same activity with a price tag of $29.99 however the tru price is really $59.99 thats definitely an error. Overall I love the store and most definitely my coupons.

They have a new set up. Much better flow to the registers.

Best place for everything crafts or needing ideas in that dept. Returns are super easy, too!

I had a relatively okay experience Michaels. It was a nice to wear with good options, but it was a little hard to find the one thing I was looking for when I was there. They also had some pretty weird toys and things at the checkout line. The people there were friendly but didnt really talk much. Its basically just an average Michaels store. Theres nothing special about it.we just came here to get some duct tape and we did get it so they did have it which is good. Its a normal Michaels.

Nice service

The staff is very friendly and helpful.

Very good collection of art & craft utilities

The renovation looks very good, but sometime their stock is low or don’t restock enough so some shelves look empty.

Knowledgable, friendly staff.

Super clean, friendly staff, well stocked.

Best employees compare to the other branches

Ive had several pieces of art framed here. Most recently, I was helped by Julian who was fantastic and enthusiastic. Our framings look amazing thanks to his suggestions. I highly recommend their framing team!

The staff is really friendly

Good recommendation!!! Great option.

What isnt there to like about Michaels. Amazing products, great prices and fantastic coupons. This location is always well stocked, the employees are very friendly and the store is easy to navigate.

Excellent post-Thanksgiving deals today! It would be 5 stars if I could have gotten the beaded garland I wanted.

Just about anything that you might need in the realm of arts and crafts, picture frames, drawing supplies, paints and brushes, canvases, artistic games and gifts can be found at Michaels. This is a great store to wander around for ideas to brighten up the home or find a special present for someone young or old.

Staff is friendly and helpful

Big ideas from small inspirations at good prices. Always something to find to do at Michaels

Clean, courteous and healthful staff, attractive presentation of items, some narrow/other ailes (sp?) comfortably wide

It has everything but fabric. The section with sewing notion is limited. I definitely do not like the layout of the store the aisles/racks are all placed at odd angles, very frustrating. I left after 20mins with two spools of inexpensive thread, again bcuz the sewing section isnt very impressive.