I had a much different experience with Bridgewater than a lot of other people evidently. My children did learn to swim so that was the important thing, but after a promising start we ran into issues. At first we had the same regular teacher, but then when the summer ended we started getting new instructors regularly. Since my kids were not the most confident swimmers this caused some problems because they had a hard time getting comfortable with the various instructors and their different methods.My experience with Holly was VERY different. We had rescheduled a lesson because of a vacation and when we arrived the day I thought the lesson was supposed to be the place was locked up, even though we had arrived at our usual time. Now I dont know about the rest of you, but I feel if you are conducting a physical activity expecting the facility to be open 10 minutes before the start of the class is not unreasonable, especially since kids need to get changed and ready. We waited around for a few minutes more, and then when nobody was there or even approaching we left since I assumed we had mixed something up.When I confirmed through e-mail we had the dates correct, I reached out to Holly to see if it was possible to get the lesson rescheduled. When I finally got in touch with her she was quick to blame me, saying it was my fault because her instructor was there 10 minutes beforehand, phrasing it as Im not SAYING youre lying (uh, yeah you are). When I told her I had timestamped proof that her instructor wasnt there (a text sent from my phone with 8 minutes before the start telling my husband there was nobody here) she immediately attacked me - Were you there at 9:30 when the lesson was supposed to start? I said I didnt think so but since I didnt think it was unreasonable to expect some prep time so my kids dont have to use lesson time to get dressed (kids dont get in to that pool a second before their allotted time and they dont stay in a second longer). Holly disagreed, blamed the whole thing on me and was very rude and antagonistic about the whole thing.Personally I think it is really unprofessional to attack customers and start off the bat telling them they are liars but that is the level of customer service you shouldnt be shocked to encounter.

We love Holly and her staff. I’ve had a few children go through the lessons. The facility is very clean and enjoyable for a parent to watch their child. My children look forward to visiting and swimming or at least attempting to learn to swim. My son has excelled in a short time from not being able to swim to doing quite well. As I mentioned we are very appreciative of their service to Reno. Would recommend them whole heartedly!

What a great place to find. My grandson had no swimming experience at all and was very nervous around water. Well, here we are on his 6th lesson and it is unbelievable. Every employee is so nice and welcoming. The kids in the pool are happily learning with big smiles on their faces. Bonnie is the coach for my grandson and is so sweet with him. He can go in the pool and actually swim already. I definitely you check it out. 5 stars all the way!!

Great instruction and they are great with our kids. Very competent instruction, class sizes are 1 on 1 or very small, conveniently located, and they are patient with kids. Good instructors, highly recommend.

This place is amazing! My son has special needs and they give him one on one, individualized swim lessons. He has learned more in 1 month here than 9 months at silver bear. Holly the owner is an amazing instructor with lots of patience and tons of experience!

Holly and her staff are fabulous with children of all ages. Holly believes in water safety first and foremost. My son (6 yrs old) has been taking lessons for 2 years. He is water safe, can dive, side breathe, and is learning the proper form of different swimming styles.

The instructors are excellent for all ages--infant to adult.

I have had a fantastic experience experience at Bridgewater Swim Academy! The initial investment was so worth it! YOU WILL SPEND MUCH LESS AS AN END RESULT! What once took a year of lessons was done in a matter of moths. My girls progressed exponentially faster at BSA then they did at other swim schools. We went to Maui and my 4 year old and 7 year old jumped off of the back of a boat to snorkel with the turtles. I never would have thought that they would have SO MUCH confidence in the water. They both have been trained to use amazing technique and they both know how to self rescue. No floaties for us. Thank you Holly and the BSA team!!!