I’ve had a horrible experience with this company. I purchased the butt plug bunny ear set for my fiancé she immediately noticed a defect I called them with hope of getting something else and she ignorantly told me there wasn’t anything she could do which wasn’t that big of a deal it was the very nasty attitude she was giving very unprofessional I would never even look at this place again when coming to south st

I browsed several adult shops on a day trip to Philly. This store, by far, had the largest selection of items covering a two-story showroom. I was greeted by all of the sales staff and one member took the time to explain the layout of the store. I felt very comfortable shopping here and will return.

Im very happy with the private shopping experience I had today. I was able to browse, have questions answered, and become more informed with what I was buying. Both employees present were kind, worked with us, and helped us with the questions we had

I got a really pretty collar. Great selection

Great place and knowledgeable staff and awelcome part of both the local community and the Philly Fetish & Kink community. The owner knows how to how to accommodate both customer need and community commitment. Also have a wealth of classes to improve the skills of a beginner or an old hand.

Not very many dancing outfits but the one that was picked out for me is my favorite I have in my collection. This store really isn’t a dancer type of clothing store though so I was surprised when I found one I love. The staff is so amazing. Downstairs and upstairs. I was pleasantly surprised and actually educated on my stop there today, I highly recommend if you’re into latex and fetish. Thanks guys!

Helpful staff. Welcoming environment. High quality products. Something for everyone! Cant wait to go back and get more!!

The staff there is so knowledgeable and so helpful. I just ordered a corset there and Im super excited. Their 2nd floor has a lot of variety and theyll explain everything to you with no judgment. I adore the staff there, they are wonderful

Lots of cool stuff from corsets, to fetish gear, and lots of toys! They dont sell Jelly toys because of how unstable the material is, which is actually a plus! They educate and try to sway buyers in the direction of safe fun! The staff here knows the business and is very non judgemental! Theyll help you with whatever you may need and always ensure that Passional is a safe space for everyone.

Best staff so cool and informative. Adult boutique done right

Great selection. Knowledgeable staff. Store is awesome

Expensive but worth it. Good luck getting the kind of assistance, expertise, and without judgement of any type with any of these online retailers or even it in the Burbs.And these guys have something for everyone ranging from corsets to sexy shoes and lingerie to leather/pvc clothing, bsdm attire and equipmemt topped off with a very robust selection of toys for couples, for him, for her, or any combination of binary/non binary, hetero/non hetero folks.I understand that they also do workshops/courses but that may be a bit too risque for be at this moment ;). No pressure though!Dont forget the lube!!! The ky you get at the grocery/drugstore may be fine for the occasional self stimulatory event or the occasional lubrication issues common to regular old intercourse, but give some of these water, silicon, or oil based solutions a try!10/10 will go again.

The experiences I have the staff is always great they make me feel very comfortable and just wanted as a human. No judgement just very genuine people. So go and have your wildest fun.

Always accommodating and very comfortable to speak with. I adore this shop. Quality isnt cheap and compassion goes a loooong way. Classes and resources available. Get out of your comfort zone and just ask your questions already!

Best store for sex toys. The staff are all fantastic and well informed. Check out the classes upstairs at the sexploratorium.

Great selection, knowledgeable staff, and decent prices. All around an excellent stop!

Staff is always extremely helpful and welcoming. I took friends here from out of town that are not use to this particular type of store and staff was super helpful and answered all their questions.

I love the staff here! Everyone is so friendly, knowledgeable and most of all respectful! They offer the best variety and quality of sex toys in the city.

Super fun store with amazing staff! Brought my best friend in because she just moved to the area and we were assisted by Taylor! She was so helpful, knowledgeable, outgoing, and an overall awesome person! All the staff are great though. If you’re someone who’s a bit shy about this stuff this is the best place to go to stock up on toys and other products, the staff make it as non-taboo as possible :)

Always something new and sexy when I drop in, and the whole establishment is very inclusive of all genders, sexualities, and orientations.

Love this place! Staff is very good at answering questions that might be uncomfortable to ask and very good at making you feel comfortable asking them

The staff is incredibly helpful and knowledgeable about their merchandise. If their merchandise has any problems I have been able to bring it back to them and they either replace it if it is within the warranty or they will call and find out what you can do to fix the issues. They are always pleasant and genuinely happy to see you return and want you to ask any questions you may have.

Stopped back in after a while simply on a whim and as usual the staff was friendly and welcoming, Willow especially, helped me pick out the perfect toy for me and the wife to enjoy and scored a home run! Willow was very knowledgeable and genuine! Planning to go back real soon for some more shopping and look into catching one of there many classes!

Friendly helpful knowledgeable staff, quality products

I came here after I left Condom Kingdom looking for Spanish Fly. They didn’t have it but I had a pleasant experience nonetheless. Downstairs is the boutique where there are lots of outfits and lingerie. On the second floor are the toys, books and kink items. There is a much better variety and selection here than at the other two stores I visited on this street. Also the toy I was considering elsewhere was $5 cheaper here.As soon as I got upstairs an African American man greeted me enthusiastically and asked if I’d been there before. I said yes, so he let me browse then checked on me later to see if I was finding everything. When I was leaving I asked about the Spanish Fly. He didn’t have it but he told me a store nearby did. I asked him for the name of the place and he did even better and walked me over there. Excellent customer service! I would definitely recommend this place to others.

They honored an expired voucher for me. Wonderful service~

Superior customer service. Very helpful and courteous.

Always come away with something fun.

Very friendly and helpful staff

I brought a couple for a dominiatrix photo shoot! They had everything I needed & I will be back! The staff service was excellent & I will be back!!!!

Phenomenal visit. I wasnt expecting to find latex on my Philly adventure, but boy did I!The upstairs toy section was fantastic and the staff was so helpful/knowledgeable/enthusiastic. Will definitely be visiting again and recommending to others for all your sexy needs.

Fantastic friendly staff! Amazing selection! And the owner is a super sweet person who contributes to the community on a regular basis! I have been going to this store for over a decade and will continue to support this beautiful business!

The people who work there are magnificent very professional helpful and non judgemental

The best customer service!!! Very knowledgeable and classy! I would rather shop here anytime than online :) shout out to Ashley!!

I love this place

Will always be my fav

Fantastic place. Nice, friendly, helpful staff and a great selection of toys, clothing, and accessories, and even gender play/gender identity items. LGBT friendly in the best possible way. You wont want to go anywhere else!

I have met a few of the employees of this shop, inside and outside of the shop. They are very professional, open, informative, and experienced.For the shop itself, it has a lot of variety of toys, bdsm gear, and fashion. all for very reasonable prices considering the brands and quality of the products. As someone who is predominantly a sharp and medical Top, I love their variety in knives and a great place for staplers, needles, and scalpels.Happy shopping!

Kind and well trained staff. Wonderful lay out of the shop and every question is answered without awkward effects in the end. Openly supportive of the LGBTQ community as well.

Very helpful staff! They answered all of our questions to help my transgender son. Ivy and Emmett are the kindest employees who give the best advice. Thank you!

This staff is highly trained and supportive. No question is too awkward. Their inventory is high quality and has been researched thoroughly. Wonderfully supportive of LGBTQ!

Amazing for most generic kinks and a large variety of nice dildos. Great quality stuff too. I was just a tad disappointed though. After hearing so much about this place I thought it would cover just about all the good kinks but they need more AB/DL stuff. They had like nothing.

Great shop with knowledgeable staff

Super friendly, and helpful staff, they were really informative as well. I will definitely be coming back. They had a fairly good selection of toys, and specialty clothing.

Great place :) the store clerks were so sweet and knowledgable. Was a teeny bit expensive, but good quality and selection. Cant wait to try out my new toy!

Awesome repository for everything sex related. Very helpful sex positive staff. Highly recommended!

This store is truly great. I visited for the second time today. Their selection is wonderful, full of top notch toys and kinkware, but the greatest thing about it is the friendly, super helpful and informative staff. Im glad to have such a highbrow toy boutique in my area.

Best place to shop for adult items, they sponsor local events and have a beautiful store on south street.

Extremely helpful staff. They have a lot of things to look at and explore too!

Great place with excellent helpful employees.

Great selection, knowledgeable and friendly staff. This was my go to place when I lived in Philadelphia.

Friendly staff, excellent selection, and decent prices for the merchandise/area. I only wish they were at their last location so theyd be closer.

Very displeased with selection available. Was looking for a few particular items that are not very uncommon, and when I approached the staff, I was told that they downsized. I wish there was more of a selection, i may have to find a different local store to make my purchases at in the future.

A place where customer service and public relations go hand and hand. or hand in glove, for the latex people.immediately demands a return visit.