Michaels

Awesome place for crafts and decorations. Probably overlooked in fact for home decor items. They had what I needed for a project. The only complaint was there was only register serving new purchases and returns. A customer a discrepancy with returning something meanwhile there was a line of 10 people waiting. Im sure this isnt the norm. Eventually another cashier came and helped. All in all the staff was nice and helpful.

Good .. excellent

We like it here. Although nobody told the lady at the other register returning an item to put her mask on. I guess cause she alreadyyyyyy looked like she was going to be ugly about it if they said something to her.

Only one lane open, but there are people that work here walking around. And they didnt have what I was looking for. Hobby Lobby has better sales.

Loved my framed art

Wonderful experience, the customer service was amazing. The supplies I needed were in great supply. The displays or impeccable.

I am so I like with this place!! Most of the staff was so kind and helpful...just needed a basket..lol.. but I will be going back!!

The food is very good and you get plenty to eat. Usually short lines. Has a large selection.

This place needs more help. All people who were on the floor were at the registers checking out a huge line. Management needs to look into hiring more people.

Love this store . always clean with amazing amazing customer service always helping me find things I need and cause of the discounts a few extra Things as well, highly recommend to anyone .

I love Michaels is basically my favorite store because is close by and I love art and I am a artist so I’m constantly getting supplies is a great store they always have coupons there are downfalls with that being said #1 costumer service is Terrible the most of the employees there have a attitude or just treat you like they are too good for you I get it I don’t dress fancy or flash my money on brands but it doesn’t mean I don’t have money to buy what I need I am just as human as a person with brands is it has gotten to the point where I no longer want to shop there like geese if I’m working art projects every day I’m not going to use good clothes I’ll make them super messy with paint #2 long lines really long lines my husband hates coming with me to the store because the long lines #3 last time I didn’t have my phone so I tell the lady I have a coupon can I add my phone number she didn’t do it but this rich looking lady need a coupon and the cashier scanned one for her the same cashier that didn’t give me one. I will give it one more try I hope I don’t see any of the #3 things that disappointed me . I feel very discriminated like I’m just as human as you are so costumer service needs to improve I was born here several of my family members are in the military and we as costumers deserve better treatment . I will post the name of a employee that did a amazing work she was very sweet when I made a purchase for a customized frame We need more people like her happy helpful and kind .

Michaels has all your artistry needs. Great place to release your creativity

Love this store, has lots of things for everyone.

It was very hot in there. Their ac cooling system was out so shopping was uncomfortable. As a result many of us shoppers gave up and headed to visit a more comfortable store with a mile pleasurable shopping experience.

The store was clean,it was not crowded. The items l needed were matched priced so l saved and could afford an extra item l needed. The cashier was very nice and had excellent customer service skills.l loved my shopping experience.

Good service, excellent customer help, and good safety measures for pandemic

I take all of my framing business here. Great team!

Love the variety in Michaels but their clearance section was ridiculous and covered with full stock carts. The young lady running the register was super nice and helpful though

My wife and kids love this store, they love doing crafts and Michaels always have what they are looking for.

Wearing a mask properly should be gone over. Two of the employees had their mask below the nose and didn’t enforce the mask regulation at all.

One of my favorite stores. Very clean and organized

Great experience. No one was crowded around each other, everyone had on masks, and the store was stocked with everything I needed.

Love the sales but associates are never available or able to help.

Had some good creative ideas for the holiday. Shelves were reasonably stocked.

Their fabric selection, for a fabric store, needs growth and improvement. It was on the last aisle and only half of the area.

Great deals on a daily basis

The store was clean and the employees were polite and helpful.

Kelsey and Billy Jean are the absolute worse employees. I called this place 3 times because Kelsey kept getting an attitude with me and would hang up in my face. I asked for a store manager and Billy Jean I guess just refused to come to the phone. She finally comes to the phone and is giggling and laughing about my complaint about Kelsey. Once I finally got my order I quickly realized this are teenagers running this store. Kelsey’s behavior was completely inappropriate and both her and Billy Jean should be fired or reprimanded. Worse experience ever. I rather go to Hobby Lobby.

I cant seem to stay out of this store. They ALWAYS have a coupon. Check the site!

They sure dont have the selection they normally do!

Michaels has every craft supply you can think of. I love the decor they put out for every season. I recently bought some new spring decor from here and Iove it!

I placed my order online at 9 pm and it was ready for pickup at 11 am the next day. Pick up was easy and the staff was friendly.

We love going to Michaels to look at new craft hobby ideas and my wife loves their yarn sales and got this baby velvet for 50% off!! The store is nice and in order as usual. Be sure to download their app so that you can get deals!!

Kathy, at the Pearland location in the framing department, her customer service goes above and beyond. Her ability to help customers with their framing choices is appreciated. Always a pleasure to visit with her about my framing needs.

Always a long wait to check out. I hate going into this store

The store has a lot of products at good prices. It is always clean and organized. You can usually find a coupon online to help you save money.

Love it here it is a DIY persons dream

Michaels is a place for talented teenagers with artistic quality.

Loved how everything was in its own place. Easy to find what I was looking for.

It was ok. They didnt have a wide selection to choose from.

All your crafting needs

I understand 10 customers at a time so employees must be customers too considering the five left out in this heat included 2 nurses a chemotherapy patient a young girl with asthma and a nun. Smh very disappointed with their lack of judgement

This Michaels is always my favorite to go to. They keep the store clean and well organized. I do wish however they had employees that were easy to locate to ask for help.

Love the prices and service at the Pearland location!!!

Stood in some horrendous line to purchase a frame. When asking if they would price match the lower price for the same frame listed on their website, the would not. Claimed it was a buy one get one half off price, when reading the fine print it clearly was not.I’ll stick with Hobby’s lobby from now on

I just love this store! The new location is better than the old and more convenient for me. I love their bead section...they have everything! I do wish they would expand the floral section, but they do have a nice selection. This is truly one of my favorite places to shop with the nicest people working here. Service is always top notch and prices are great...especially if you have coupons. They have a truly great art supply section as well.

Great store but prices need to be a bit lower

I Love going to Michaels also they have different things that Hobby Lobby doesnt have and vice versa! I lose my mind in both stores

Found lots of projects and the prices were good alot of discounts

Great staff and item selection. I love the reward membership they offer and coupons.

I love this Michaels! But I will say that Ive never been approached and offered assistance, which is odd for a Michaels.

I love the store, but getting thru the line is always challenging, even with 2 cashiers. I just wish that checkout process was much more expedient.

This place is great. Nice variety.

Deals are pretty good, I can always find a coupon online, and the shelves stay fairly stocked

Who doesnt love Michaels?!!

Great variety. Expensive, but coupons are usually available online.

Like a walk through an art gallery . . . with benefits.

Unfortunately, they had one very slow cashier who had one customer with an item that had no tag. So the rest of us had to wait forEVER...when we left there were six people behind us. We also never found the wrapping paper. Which shocked me because the store feels crowded and cramped. Oh well... mileage may vary. You may have better luck than I did. They *do* have all the fancy Cricut gear.Also... in case of vampire attacks they have jumbo knitting needles.

I ordered online and picked up my merchandise. Great service. I avoid temptation that way.

I cant always find what Im looking for. Check out needs to be reorganized to flow better abs faster.

They address small but they have awesome stuff

Store was in complete disarray (this was a full week after Black Friday). And the check out clerk had no clue what is & isnt in her store. After looking everywhere for fabric, I go up & say, yall dont sell fabric here? She said (I kid you not) oh I dont know. Did you check sewing? Ill stick to Hobby Lobby, thanks.

Had all of my crafting needs.

No complain

Friendly staff and has what you need.

The food is wonderful and the service is terrific! Ill be back

Thank goodness Im able to navigate this store pretty well because customer service here really sucks you cant find anybody to help you find any products no matter what it is and if you ask somebody theyre like well I think its here and after 10 or 15 minute wild goose chase you might find it... Just FYI Michaels, you might want to work on your customer service a little bit.

Great prices and variety of things. they always have discounts and new things.

Someone needs to clean up the store! been coming in here the whole month of December and now half of January in the place still looks like it was hit by a hurricane

Great store

Great customer service,and the things there help me with my creativity....

It is fun to just walk through, and see what sparks inspiration for your next project

There selection is not so great. Theyre a bit pricey. And their workers dont know where things are.

Friendly staff, moved the line quickly.

Very clean store! However, I couldnt find a worker to assist; couldnt tell who worked there on the floor because noone greeted or asked to help. So I just kind of wandered around the store to try and find what I went for which was sewing patterns. I didnt see any on the sewing all so I didnt make a purchase.

Love Michaels love that they put one in my old neighborhood, Hyde Park, Chicago; with free parking. Parking in Hyde Park is always a challenge. Thanks Michaels!

Customer service was surprisingly good today

Im a stationary buff, and this place had alot of pens, mildliners, and fineliners. Compared to the other Michaels, this is my go to!

Great selection and sales

Good choices and prices for seasonal items.

Helpful and friendly staff. Good variety of craft supplies.

Nice store. The yarn selection is limited compared to other Michaels I have been to.

Didnt have what I was looking for and service wasnt nice. Got what I needed on Amazon with free next day shipping

Staff is friendly and helpful. Store is kept pretty organized. Took a star off due to their restrooms. Cant speak for the mens but the womens bathroom need a really good cleaning.

I enjoyed my shopping experience here. The store was clean and well stocked. The employees were helpful and polite. There were so many different things to look at and I wss there for quite awhile. I will be going back in the near future.

I usually find what Im looking for in this store. It is always clean and organized. We went shortly before the holidays and despite the line of about a dozen people in front of us, the line moved quickly.

Me and my daughter love Micheals and the savings are amazing!!

My favorite store to get.my crafts and able to use more than one competitors coupons at the same time.

I Love any art store. My only observation/complaint is the skinny ginger lady that was putting away items that were not bought. She made a rude outburst that I was able to hear as a customer walked out after asking her a question (ginger lady was not friendly and had terrible customer service/tone) and not placing her few small items away. So yeah she seems like she complains alot and she does not have a friendly face. Yikes... Like I get the frustration of having to gather and put things away but thats your job. Sorry not sorry. But she needs to work on her jobs customer service.

I always enjoy going to Michaels. Definitely worth the time. Good staff and helpful.

A lot of good stuff.

I have never had great customer service here and I often have to refer to the website to find where certain items are located. The lady checking me out managed to give me a speech on how their coupons work that was uncalled for, seeing as I used the one coupon properly. But it was very rude, I didnt say anything but I didnt appreciate the rude customer service.

The staff is very nice and its fairly easy to find things in the store. The building is getting old though and the place is getting a little dingy, its probably time for them to replace the shelving and do some renovations.I wish that their yarn selection was closer to the front.

We dont shop at Michaels that often, but we were in search of something specific. They have a lot of stuff, but i Ive always thought theyre a bit pricy!

There was not a lot of yarn to choose from

Clean and organized, wide variety. Somewhat overpriced.

Had what I needed...workers very helpful...earlier review was in error

Love all the things and staff is super nice

Slow checkout but really nice staff and customers. Nice selection of crafting supplies. Great sales and if you catch those nice customers on the right day they may help you figure out an awesome technique to execute your craft idea. I met two. Thanks ladies.

Horrible customer service will never go back