DO NOT GO TO GOLF GALAXY in PARAMUS New Jersey off route 17. Recently had some work done on my driver, the work was not done as I had requested. Instead of making things right...they said they were going to charge me AGAIN for a mistake they made. Said I had to book an appointment for refitting... THERE WAS NOBODY IN THE STORE and couldve taken 5minutes to adjust. The manager was rude and disrespectful and didnt even care if they made the mistakes. Never had this kind of problem at the PGA Superstore. PGA superstore always made things right. So please... DO NOT GO GOLF GALAXY. I REGRET SPENDING A SINGLE CENT IN THAT PLACE AND NEVER AGAIN!!I dont even feel golf galaxy deserves even 1 star.

Got the supplies I need to get me back out on the course. @Bridgestone, @golf galaxy

Not overly helpful. Basically had to search for someone in order to get help purchasing some clubs for my wife. When display was only available the store employees acted as if they couldn’t provide any box or carrying items for the clubs; and they weren’t cheap. It wasn’t until the manager came by that we were able to get help. Basically felt as if because we didn’t look the part we weren’t getting the same level of service as others in the store. Not sure I’ll be coming back to this location.

New to golfing and Alex was a huge help. He took his time, gave me some pointers and helped me find an affordable set. Alex was a huge help and I would recommend golf galaxy to anyone! Didn’t feel talked down to or belittled for the little knowledge I had about the sport. He walked me through every step and kept me within my budget. All in all great experience shopping and 100% will return for all my needs.

Tom was very helpful and informative. Tom is awesome helped me pick out the perfect 3 fairway wood and even gave me some tips on getting better on my swing . Thank you Tom be back soon for more goods.

I took my Callaway Sub Zero Driver to get it re grip, from the counter I can see this young girl with the driver in her hands trying to take the old grip out...instead of clamping the shaft...well she installed the new grip left the old tape sticking out plus she scratch the shaft (GD Ad-Di 6x not a cheap shaft) manager offer to re grip the club when back inside grabs a knife and try to cut the extra tape sticking out...I told him give me my club back Im out. NEVER AGAIN

The staff was rude and their online inventory is not to be trusted. Try the East Hanover store. Much better experience. Ill never do business in Paramus again.

The manager took care of the guests delicately and the other staff were very kind. I was really satisfied.

Great Fathers day sales, and a lot of stuff was in stock, Ill definitely be back

The older gentleman who helped me was great had very helpful

I check M2 price 6 months ago 249 now on cyber sale 50% off 249$ How funny,

I have been a regular buyer of stuff from here . Had bought a Golf gloves from here and had done the insurance as advised by the seller .My gloves got torn within two weeks and I went back to ask them for the replacement . Whatever was supposed to be done I had done it . There is a lady by the name of Kareena who apparently is the manager unfortunately was so rude and was not keen to replace the gloves .I never had any issue with any of the people working there but this lady was very rude and misbehaved .I will never go back to this shop ever again .123455

Store is always empty, hard to believe its still open TBH. I was in there yesterday to purchase a Putter. Armed with my mailer $50 off coupon I went to the sales floor, found the Putter I wanted, and a salesman helped me with it. Assured me the coupon would work. I spent about 20 minutes in the store total. When I went to checkout. The coupon wouldnt work and the clerk wouldnt offer me any other options. I walked out of a $400 sale. Good luck staying open if this is how you treat potential customers.

Missing two spikes on my very old very comfy Foot Joy golf cleats.Called around and couldn’t get an answer on whether they had the replacement spikes I needed, so I packed up the cleats and headed over to Paramus.Three stores, no luck, but Vic at Golf Galaxy wouldn’t give up. First he checked inventory, then he opened a package to see if an alternative would work, then he went on line.Vic found the replacement spikes and gave me the model name so I could order them. Right there, in the store, I ordered the replacement spikes from my phone.You know where I will be going for anything golf related!I hope Vic’s Colleagues know what an excellent Golf Galaxy customer service representative he is.Thank you!

Just browsing. Looked at bags and clubs.

Just like many of the reviews on this website, i feel like i was sold the wrong setup of clubs. Even my sizing was different than what the manufacturer recommends. they are nice people.. but there needs to be a better process before they sell clubs to people. almost like a check list.. because as of right now.. ill never send anyone back there.

I went to change my grip they said come back after 2 days to pick went PGA Superstore they change all set in 30 minutes, they not even busy store is almost like empty and they keep Talking Talking Talking..seriously

Really helpful staff

I had an amazing experience here! I came to test a couple sets of irons that I was interested in buying (Taylormade P760s vs Callaway Apex Pro 19s). I didnt know for sure if they would have them in stock but they did.Bill helped me out, and he really went above and beyond to deliver a great experience. He let me hit the irons, let me try them with different shafts, and he was helping me to analyze the results on the swing tracker and was knowledgable enough about the basics of spin rate, swing speed, etc.He even let me hit some hybrids and some drivers that I was interested in buying. Most impressive was that after working with me for over an hour, he didnt pressure me to buy on the spot. He said I could think about it and call him when I decided what I wanted to do. Thanks so much for a great experience!

Always very helpful every time I go there

So...a few months ago I went in looking for a new set of Irons. I must say the customer service was great! After being asked a few questions I gave the sales person info such as budget, what I currently hit, and some clubs I had in mind after doing some research. Unfortunately, I now feel I was not given a proper fitting. I now feel I was pushed to getting a set of clubs that was a good deal. A brand new set, but the model was a couple of year old. After playing the clubs for about 10 round I was not loving the clubs. My distances were off and misses different than my previous set. After mentioned these issues to a friend he suggested I go to another place with those clubs to compare different clubs. The sales person at the new place went through a battery of different drills with me and also felt the shafts we too heavy. As those are shafts that some pros hit. I could feel the difference in different clubs with different shafts. Sure if he was right after doing some Googling. I no pro, but understand some aspects of the game and trust professionals in the game. Ultimately, I now feel as though I was just sold on a set of irons just to move inventory or make a sale. Very frustrating and upsetting.

Wont be coming here again. Had to take 2 trips down before shaft was installed tight onto driver. Granted they did not have the proper wrench to tighten the shaft onto the club, but I did not even receive a phone call to let me know this when it was installed. No phone call to let me know when it was ready either. I had to call both times.Asked the manager if he would be willing to take into consideration that I took 2 trips down there. The manager told me there was nothing he could do because of the labor, time etc. I wanted to hit a few balls to make sure it was installed properly this time around, the manager came over and told my brother and I the range was for club fittings only, and that we had to pay to use the range. Very respectfully, I asked if we could pay and he said not unless we were to get a club fitting. Told us, Unfortunately, if you want to hit balls, you have to go to the driving range.

I have to say, the guys at Golf Galaxy are amazing! After a couple of swings at their range they set me up with an amazing set of Callaway Irons, customized to my swing. They said it would take about 2-3 weeks to ship but I got them in 4 business days! I would HIGHLY recommend them if you are looking to get a set of clubs in time for your weekend round.

Awful customer service and overall experience. I was scheduled for a club fitting appointment today. I waited for 30 minutes before being told that the club fitter called out sick (the manager said she forgot to call me to cancel the appointment). Then, to make matters worse, they had somebody unqualified try to assist me. After watching me putt several times, he said that he could adjust the length of my club. I asked about bending the shaft to adjust lie/loft etc and he said that he was not a club fitter and could not assist me. Avoid this store at all costs. I used to be a loyal golf galaxy customer but will never return again.

I went to this golf galaxy and off course was let down as the per usual. I spoke to an employee named Chris, who was not only useless, but probably one the most impolite people I’ve ever met. The guy is a straight fraud and did not let me hit any balls without paying for the club. What is with that? How would I ever know if I wanted that club without hitting a ball first? Chris needs to go or I promise you I will never be coming back and I will be telling all my golfer friends to do the same. Golf galaxy if you care about your store, please look into your employees because they will be costing you lots of money and business. Sincerely a disgruntled customer.

This store is strictly a retail outlet. do not expect help or advice on anything. the PGA Tour Superstore across the highway has that. i dont make a habit of comparing prices but i didnt see anything that stood out as much cheaper here. and when i went to check out close to closing time i had to stand in a ten minute line while store managers readied for closing and left the one checkout clerk who was quite competent and doing his best on his own. not a store you will fall in love with to say the least.

Last week I went to golf galaxy to try out a few new putters and check out the Callaway Mack daddy 4 wedges. I was instantly met by an employee named Christian Elleo, he was immediately stand off-ish, and rude about me trying the wedges. After waching me hit a few balls, a tried speaking with him and getting feedback as he is “the pga pro” and head callaway representative at the store. He became even more ill mannered and grossly snobbish in response to my questions.. I will say I did love the wedges!...so much so that I left the store and went across the street and immediately purchased two different degrees from the pga superstore because of the way Christian Elleo treated me. I only wish I read all of these reviews prior arriving, could have saved myself a waste of time. It’s a shame, it’s a nice store but will never return as long as that heinous individual works there.

Christian Elleo should be fired! I recently was fitted and purchased a new set of TaylorMade p790 irons, a new TaylorMade M3 driver, and to TaylorMade milled grind wedges. All were custom-ordered with custom shafts and Custom Grips. My iron set arrived with the wrong grips and they were kind enough to regrip them on-site however they rushed the process and my grips are not perfectly aligned like you would expect a brand new club to have. My two grind wedges were purchased separately after receiving the irons. They were ordered with custom Lie and grips to match my iron set. It took 20 days for the new wedges to arrive again with the wrong grips. I immediately expressed my concern to Christian Elleo, theyre PGA director of instruction. He was rude, arrogant, and condescending! He actually mumbled under his breath on his mic to the front desk after I turned my back this a****** is leaving with his clubs theyre already paid for I immediately turned around and question him and of course he denied it but then walked up to me with a driver in hand like he was going to hit me. I do not expect to be treated this way after spending $3,000 in the past month at this location. PGA Superstore is straight across the street and I have no intention of ever returning. He refused to fix my wedges without me paying extra after I just custom order them. I am befuddled that people like this are allowed to work in customer service and I strongly advise Golf Galaxy remove members of their staff that treat their loyal customers this way. If you plan to purchase or have repairs made at golf galaxy, expect to be discriminated against by their employees, like C. Elleo!... unless its a Callaway branded item b/c apparently thats all he cares about. Smh

Id managed to hurt my lob wedge on the toe. It needed a bit of grinding.Those snobs at PGA Golf Superstore turned me away. (Wouldnt they rather that I buy a new lobby?!) I have blacklisted them!I went to Golf Galaxy today to change a grip. I asked then if theyd grind my club head. The young lad refused. I wasnt happy. While he was changing my grip, I went for a stroll in the store. I found that their golf lessons are very resonable. When I returned to the fitting counter, there was another person, Colin, there. He saw my lob wedge and asked what I wanted done. I told him that it needed a bit of grinding but it seems that they didnt do it. Back home in Australia, every golf club fitter has a grinder. Colin, quietly, picked up my club and did the needful. With a big smile, he handed the club to me and said, There you go, mate!I was touched. Colin has earned Golf Galaxy a loyal client.

Everytime I go there I get great service.

Brought in 5 wood that broke at hosel. First shocked it was not warranteed, as warranty started when club was made, not when I purchased in March 2017. Ok, stupid but ok. So take old shaft with my grip-needed to measure said employee. Didnt want new grip, had one on broken shaft. Come back to pick up after paying for new shaft and installation. Where is my old shaft and grip? Employee quotes: didnt say to keep. My handwriting but I didnt do the work. So they threw away my property, didnt offer anything except, I didnt do the work. They can keep their business. Will not return. And I am sorry because the one great employee, Vic, wasnt there to help. You all need a lesson in customer service and standing up when you do someone wrong. Shame on you.

Good price. And good quality.

Excellent Repair Service ~

Just picked up my two shafts from the Paramus location that were dropped off a few days earlier for a shaft adapter replacement for my Callaway 815 driver. Both replacement jobs and grip change looked great in the bag. I have to say Tom was super in explaining shaft mechanics and was a pleasure to speak with earlier in the week. HOWEVER, I asked Christian if I can attach my driver head, which I had brought with me, to take a few swings for feedback in the hitting area. Christian said I would need to pay $20 to rent a stall and that the Callaway stalls were reserved for club fitting only. I thought he was joking but nope he was serious. Wish i had pictures of the employees faces nearby who over heard the conversation. Friday afternoon, NO ONE IN THE STALLS.I speak to Collin managing the hitting area if I can hit a few balls. He says OK. Why wouldnt anyone say sure absolutely considering the $120 of work? Collin then gets a radio call from Christian, which i presume was about me. Collin apologizes and tells me that Christian M. ELLEO is not allowing me to hit without paying the $20 fee. I COULDNT BELIEVE IT... I pass by the club repair area and hold my tongue, pick up his business card and leave the store. I write my MIXED review in my car of the store parking lot. Thanks CHRISTIAN for the tremendously awkward and unwelcoming experience ever. Whatever happened to customer comes first? PGA Pro by title but totally amateurish.

Tech Dept helped me asap. Good guys

THIS STORE IS FUC%#N AWESOME!!!!! but the pro is always grumpy no matter what day it is

Never going back

Its a great gym!!

Decent selection

I had the worst experience at this store.. the golf professional as he calls himself Chris was rude and uncooperative. I was trying to buy something to donate for a golf outing and he was so rude I walked out.. Never again in that store.

This location, like all stores in Bergen County, is closed on Sundays. I found this out the hard way...