I like the place yeah it is very fun but one thing I hate is that my friend got hurt there and he was wailing like a baby, and what did the staff do? Looked at him and just attended to others. Not even the older kids did anything. The school counselors had to go by their selves to report what happened while several staff members walked by while he was in pain. Horrible customer service. Good experience, but the customer service is a no no. That was just the first floor. I also remember playing in the virtual reality section and the service was rude there too! I once was asking if I could do the escape room and they just ignored me and laughed it off while staring at their phones. I had all access too. For a paying customer its a two star. All the other things I enjoyed but I kept on having the same issue with service and my parents had to come and do something about it. Sorry for sounding privileged but its just not the place to be. I liked the car showcase too. BUT the customer service was horrible and the food was super greasy or either super dry.

My little toddler loves exploring this place. I had her 2nd birthday here and the catered food was meh. I would bring my own food instead. But the decoration, service, and cleanup was worth it.

For the little kids this is paradise. They can run around the colorful, cheerful park. Its not Disneyland but its fun for the day. Parking is $5 or you can try to find parking on the street. Oakland weather can be cool. You need a child to get in but one kid can accompany a number of adults.

Ninja Lounge at Dezerland Park Miami has nice tracks and race cars. Decent price and not too long of wait. Got good deal for 4 races.

Went Go Karting at NinjaLounge with family. Place is super trendy and the electric go karts are speeding fast on a great racetrack.

This place is a fun place for youngsters. Its actually a very nice sized amusement park. Not only do they have rides, they also have barns for you to feed the animals.

The rides cut kids off at 56 inches and 60 lbs so the kids were unable to enjoy the more entertaining parts of the park. Also many of the places for the keys didnt work. Definitely a 7 and under place.

We had a get experience tonight and had the best customer service from Matt and the rest of team. We have had good races on other nights with Max

We had our company holiday party here. It was a great and fun experience. The general manager Mike Mercado took care of everything. He kept checking on us to make sure everything was going well. We felt like we were well taken care of. I would highly recommend this place.

Dont waste your time here. Ive been here for 20 minutes now on a Saturday and have been pointed around in circles by staff to get me to the proper desk where I can pay for entrance to the ninja park. I wound up just walking in and had my kid go wild without paying anything. Youd think theyd have things better staffed on the weekends to prevent things like this from happening.

The trampoline, game room and the various courses are all great. It is a wonderful place for kids of all ages to enjoy and play inside on days with bad weather. My biggest complaint is the staff. Most of them are rude. To make matters worse, I dont even think they care about being rude to the customers. NONE of them know ANYTHING about the fees or membership. No one ever picks up the phone. The kitchen is seriously under staffed with poor service. Overall I feel like I have spent a lot of money to be treated badly. Id rather drive to Dorals trampoline park then give this place another penny. Maybe if the management realizes how much money they are losing, theyll finally change staff!!!

So much fun! Kids love it!

I totally love this place! Its like a one stop shopping place for fun! And theres something for everyone of every age! Virtual reality games, a gigantic arcade go-karts, obstacle courses, and way more than I can remember. I didnt have enough time to try everything and we were there for almost 3 hours. I fully recommend!

Love this place! The food is great and the staff is very friendly. I had a blast in the arcade area. The employee Joshua answered all my questions and made me feel welcome. They also have so many different things you can do there from go karts, pool, music, laser tag, etc. Been here several times and I love it!

I brought my cousins all the way from Japan because I heard ninja lounge opened up go karting and it was the funnest thing ever!! Max was so sweet he saw how competitive we got and gave us a couple extra laps to see who really won! If you want to have a great experience ask for Max nicest guy there!!

Best place to be. Spent the day with my mom playing, relaxing, and laughing. If you want to enjoy a family venue, with great food, games, races, virtual reality, fitness class...and awesome staff. Look no further. Awesome experience!

I wasted two weeks trying to schedule this party. I first dealt with Luis Gonzalez who would never call me back or email me what he promised me until I had called him at least 3 times. Then a manager named Alex said he would send me the new contract, invoice and link to pay and then I spoke to the rudest of them all, Zipporah Caddy who refused to remove the suggest gratuity even though I told her I would tip each person after providing services in cash the day of the party. She demanded to know specifics such as how many people I would tip and how much and said she would send me a new invoice and never did so I decided to book my party at Galaxy Skateway. If I am going to spend $1000 at a kids birthday party I should not have to beg these people to take my money.

This place is wonderful. Alix and Tina were a great help in organizing our various trips over the summer. If youre looking for a great workout, team building or just a good time, this is the place to visit.

Perfect place for my children. On the 2nd floor is great room of virtual realty

What a fun place ..its Not only a kids place .. Me and the bros had an amazing time ! I plan to come back for the virtual reality rides this visit we used the trampolines and the Ninja warrior course. When we went it wasnt to full and the staff are all very knowledgeable on how to do all the opsticals.

Reasonable pricesSuper friendly staffClean facility

I have been taking groups from my camp and my school to Ninja Lounge at Dezerland since the first year they have opened. Our campers and students have had an incredible experience each and every time, and I couldn’t have been more pleased. I especially appreciate the excellent customer service and accommodation offered by Alix Nedrick and his associate Tina. They have taken care of every need our groups have, and done it with a smile. This year we had two campers that came along on the trip but for personal reasons, couldn’t participate in the activities, and the Ninja Lounge staff offered these two campers, along with a counselor to supervise, free entries to the Virtual reality attractions and unlimited arcade. So above and beyond! On a personal note, I’ve come in with my family, countless times and truly enjoyed every moment. My kids love coming here.

Staff very unprofessional. I called to try and book my sons party, spoke with Zipora she didn’t have much knowledge of the packages. She told me she’ll call me back, she never did . When I called back I was forwarded to the voicemail, I left a msg no one returned my call. When I decided to call back spoke with Zipora again she proceeds to book the party but she placed me on hold and never came back to the phone. 3rd attempt I was forwarded to voicemail again. Now I’m unable to speak with an associate so I’ll book at another adventure park.

Finally the food is better! I really enjoy bringing my family here.

This place has numerous activities of endless fun. It’s a great place for the entire fam. The staff is amazing and the manager Max gave us wonderful service. First time going, but won’t be the last!

This place is horrible. The people that run it don’t care about children at all. My 7 year old boy was happily jumping on the trampolines and one of their OWN security staff (a teenager) did a back flip showing off and fell on my sons head. We panicked and were very scared of a serious injure and the management of the place did not even cared about the incident. He was annoyed by us and handed over a 10% discount ticket for next visit. Imagine how upset we were, felt like a slap in the face on top of what happened.Luckily for us our son had only a neck pain but felt better later on the day. DO NOT SIGN THE WAIVER. These people don’t care about your children safety at all.

Very I’m fun I have Benin there a couple of time it’s really fun

Had toooooo much fun at the birthday party. Theres so much to do.

We had such a amazing time their my son really enjoyed his 12 birthday mrs.millie and mrs.zipporah caddy was so lovining and caring cant wait to go again

Great place for the kids. The karting area was great. We had a great time the staff is wonderful. Thank you for making our trip to ninja a great one.

We drove 2.5 hours to come Visit this place on Fathers Day, Sunday, June 17. We Experienced the Worst Customer Experience from one of their front desk associates named Quimey (small girl with the glasses).You should NEVER have an untrained, unprofessional person working the front counter where they would be the FACE of the business. This employee’s attitude was distasteful, appalling and down right disgusting.Standing in line waiting to pay, you can overhear how rude and abrasive she was talking to all the customers that were paying. Finally, as we get to the front of the line, after waiting about 10 minutes we are told to fill out a waiver.SUGGESTION: have someone at the door directing people to do that before getting in line. Especially on days when you’re busy (increase productivity) Expecting customers to read the thousands of signs is just inefficient.We then had to come out of line to fill the waiver and had stand back in the back of the line again. When we get back up she charge my brother (who is a dad; according to all the advertisements dads get to play for free) for entry as well as my 3-year old nephew. After my brother pays for his entry and my nephew it was time to put on the bracelet she tells us immediately that my nephew cannot do the trampoline and that he has to do soft play only. She didn’t see him when my brother paid. But since my brother already paid, she immediately tells him that there are no refunds! And her suggestion was to give credits for the arcade. I I felt that was bogus. Why wouldn’t a refund be necessary? We are still at the counter. She states to me that the “no refund signs are everywhere”. She then turns to me with an attitude about How she can get a refund but it will take longer.The problem with this is that you initially told us that there were no refunds and you directing me, the paying customer to read all the signs when YOU, as the business associate failed to validate the size of the child.Fortunately, the other employees were very helpful and accommodating and really tried to recover the situation. But the whole entire experience was just awful. No matter how nasty her attitude was it seemed as though no one wanted to deal with her.I just hope someone who cares about this company reads this review and actually does something about it.

I just had my sons birthday party here. At first I was skeptical about having it at such a big place cause it could be overwhelming. They ended up exceeding my expectations. I would like to point out that Sharone did everything possible to make our event a success and the process very easy. She really takes her job seriously and goes out of her way to be very helpful. Yuliette who was assigned as our party host was also very attentive and sweet. The kids had a blast and I cannot ask for a better event. I would highly recommend to anyone. Thanks for making my sons birthday an amazing one!

Ninja Lounge, is great place the managers in the arena are very nice especially Dylan, Very helpful Men, the girls in the front desk are very attentatve and super sweet. By far the best place to go with your kids and friends.

Came here with my summer camp and even after signing waivers, not everyone got to participate. Also, the pizza is just cheese and bread. The cheese sucks, though. The ninja course is impossible for the children. The catering is bad and there was only Sprite... no water or any other drinks. I’d say more but my fingers are getting tired. Goodbye.

I have been here numerous times. It is overall a great experience but it can get busy on weekends and you need to have patience. When the lines get big, the delay is usually not on the people working the front desk, it is the stereotypical parent who is clueless on how to fill out forms, not provide all details, not knowing what they want (even though they had 15 minutes to decide while waiting in line), etc. Disclaimer: If you live in South Florida, you know what Im talking about (if you dont thats because YOU ARE that person and you need to get with the program). The other issue is that some parents have no lack of control on their kids and its impossible for the workers to be on them 24/7. I have seen the staff try their best to curtail negative behaviors only to see the parents get upset with the staff. Personally, my wife and I have never had an issue with the staff and they have always been very helpful. Anyhow, we have done the camps a few times which our kids love and enjoy. The coordinator (Veronica) is very attentive, polite, and patient (see above as to why). While my kids have enjoyed all the counselors they have had a special shout out goes to Isiah who pushes the kids to do their best but is there to support them and encourage them when they fail. I also want to say thank you to Isaac who a few times have also helped us. The best time to come is early when they open. Of note, I have no conflicts of interest.

I have come here many times with My grandkids. This time I was discriminated ay the counter after registering. The young hielo ay the counter did not wanted to let us in Even after the kids height was verified. My smallest grandaughter was crying. At the counter we were the only Hispánico family. We stood there until s Nice Manager solve this.,

Horrible costumer service at the food stand, rude server and wanted to charge me extra for the mistake they made

There is so much to do I advise coming early so one can rest and keep having fun. We will definitely be back to see some of the other parts besides the Ninja course.

Polite and attentive service from Nadia and another lady that was there yesterday. Great Parkour Coach Mike! Tony and and Joshua are very nice, but so far my son has only worked with Mike. Loved that my son had a personal trial session to assess him. Great parkour equipment.

You guys were awesome with Nathaniel Melendez this summer thank you very much for everything God bless you all

This is the dezer land in North Miami Florida. The United States. This is not outside of the United States. There is only one dezer land. In North Miami Florida. And this is it. This is the one, the David Lawrence, local Google Map assistant, writes about. There is someone, that has hacked into the system. Using David Lawrence, but you can tell, that it is not USA territory. Didnt that allow them, to confuse you. Im talking about this location, in North Miami 149th Street Northeast just west of Biscayne Boulevard. Great place to be clean great employees great management lots and lots to do for adults, and young children. And teenagers. Disability access for parking in bathrooms are available. They have concession stands. Food courts. Gymnastics classes come up ballet classes, karate classes, circus classes, Etc they have the largest, virtual park, on the second floor of this facility, in south Florida. You will be amazed, when you woke up the stairs and enter into the virtual Park. Its out of this world. They also have the largest game room, in South Florida. This place is super super clean.

We took our campers to ninja lounge and had the most amazing time everyone really enjoyed themselves, the costumer service was wonderful specially from Alex and Tina.

Alfie Justiz is the best! He is good with kids and make them have fun. We had a wonderful time. We will recommend to our friends. Can’t wait to come back!

It’s great

GREAT PLACE TO KIDS AND ADULTS .. YOU CAN FOUND EVERYTHING YOU NEED TO HAVE THE BEST TIME OF FUN LIKE NOWHERE ELSE . THE COSTUMER SERVICE WAS VERY KIND AND HELP ME TO CHOSE THE BEST ATRACCIONS,, I ENJOYED ESPECIALLY THE VR AND THE GUY NAMED MICHAEL.. WAS SUPER FRIENDLY AND EXCELLENT COSTUMER SERVICE WITH ALL MY FRIENDS .. THE FOOD WAS DELICIOUS, THE STAFF IN THE ARENA WAS KIND AND HELP US A LOT REALLY VERY ORGANIZE, THE PLACE IS VERY COMFORTABLE AND VERY CLEAN IN ALL AREAS .. I RECOMMENDED VISIT DEZERLAND PARK AND NINJA LOUNGE IF YOU WANT TO HAVE A WONDERFUL AND BLAST TIME WITH FAMILY AND FRIENDS ...IT WILL BE A DEFINITELY AN EXCELLENT PLAN TO RETURN HERE .. THANK YOU WE HAD A BLAST TIME EVER

We visited Ninja Lounge for the birthday one of our friends and had an amazing time! The place offers a lot of entertainment for all ages. Our group had a few kids and the arena accommodated all of us . We went on the trampolines, ropes courses, and ninja warrior course for adults and kids. They offer different types of discounts and promotions based on the time and day, so we were are able to get a great price for our group. After great time in the arena we went to cafe and had some delicious pizza. I recommend this place to everyone. There is fun for everybody there!

I have to give this place a 5+ stars. I just had my kid’s birthday party there and had an outstanding experience. Everyone there was so nice and attentive, from booking party with Jennifer, then going over details with Lory a few days before the party, to the excellent service provided by host Kiki and the guest “check in” team. Everything went as wished for. We picked the “Acro Warrior Extreme package” and added some Bazooka and virtual reality. The kids had an amazing time as coach Josh (top notch coach) showed them a fun American Ninja Warrior time, competing with one another, climbing walls…etc. Josh couldn’t have been more energetic, fun and kind. If you want a memorable party, go to Ninja Lounge, they will sure take care of you. Kudos to the customer service provided and thank you team for the great experience.

Kids have fun but It is way overpriced for what they offer. They charge per hour Per obstacle course. So one hour ONLY trampolines...if you want to jump into some foam balls (for few minutes) separate charge... videos games separate charge. If you go with two kids for anything more than an hour be ready to spend over $100. Oh and you have to buy their socks if yours are not skid socks

Very fun place to go to.

Honestly I love this place but the fact that they moved the front desk across the street when the normal front desk was working perfectly is unacceptable

Love this place! Where do I start??! I decided to take my family and their friends here after looking it up on online. We are huge fans of American Ninja Warrior, and my husband and son have always wanted to try some of the obstacles. The staff at the front counter were absolutely amazing and friendly - they were laughing and joking with us, while making the check-in process as smooth as possible. Once inside, the place was clean and very organized. Staff members were located throughout the gym, and were helpful and assisted with all of the obstacles. It seemed like they truly enjoyed their job, and make it fun for the participants. The ninja course was true to life, and the warped walls were also great. Twice while we were there, they announced a free gymnastics class for all ages - my daughter and her friend participated and had a blast! We were there a few hours, and my whole family had a great time - my son is 18, and my daughter is 15, and they kept telling us how much fun they had. It was a great day, and we will definitely be back!

Had two birthday parties here, for my son and daughter, (6 and 10) and both were a hit. Super fun! We also come here regularly, 2-3 x a month, and my kids love it. Great exercise and plenty to do to keep them busy. Highly recommended

Id much rather spend my money here than to go to a theme park! just a blast to go and have fun, without the crazy 1 hour lines. I love the obstacles that are a great challenge. Its an amazing addition to your training if you are doing O.C.R. races such as Spartan Race. I truly recommend this spot to everyone.

Went with the milkmaker 5 times. pragalina big trampolines. Today came March 23. we were not allowed by age. every monkey at the bar. reception desk on the other hand - Mistress

What a difference a week makes! Last week I took my group to Xtreme Action Park after serving our community and taking gift packages to our outstanding police officers. We waited in line for well over 20 minutes just to be told that we would have to check in at the kiosk. While checking in, it wouldnt take all of our names. We pressed the help button and no one came to assist us. We then waited in line again...15 more minutes. We were then told to do it all over again with different instructions. Needless to say it didnt work. After over an hour, we decided to leave and go get slurpees at 7-eleven. Fast forward a week later.We did the same type of community service and after lunch we went to Ninja Lounge in North Miami. Every time we go, we have a tremendous time. Alix and Tina made it all so very easy and FUN!!! We went right up to the counter and while Tina was getting the socks and wrist bands, I filled out the necessary release form. As soon as I finished filling out the form (which only took a couple of minutes) we went right in and had 2 wonderful hours of FUN!!! With the expanded video games and race track, it will be a very, very long time before I even think about going back to Xtreme Action Park. Dont waste your time and money with Xtreme...head over to Ninja Lounge at Dezerkand Park in North Miamiand see Alix or Tina! In my opinion, its well worth it!

Very bad costumer service, no enough people working, no professional service, really bad

I bought this as a Groupon deal for the arcade only; two hours of unlimited play for 4( my 3 kids and I) Let me start off by saying that this place should not advertise as an arcade. My kids wanted to leavr after 30 minutes.Half of the games were broken,random wood pieces were just hanging around the floor( safety hazard), broken arcade games and bumper cars pushed in a corner( another safety hazard) on top of that the man who was at the entrance of the arcade was not helpful at all.I lost my keys and all I got from him was a shoulder shrug.Also,they have these virtual reality games right outside the arcade which are not included but they offer a discount.funny how theyd have the good working machines that they wanna charge you extra for placed in the front. Deceitful if you ask me.The chairs and couches looked dingy and unsanitary.My kids wanted to leave after only a half hour.This deal was supposed to be half off?! What exactly are you paying for? I drove almost an hour to be so disappointed.They really mislead you on the website.Makes no sense that the first floor is all nice and fancy while the arcade is a rinky dink sham.Last but not least, as I take my kids to the restroom two employees come in and start badmouthing another employee while my kids are still there.Talk about unprofessional. So unsatisfied with this place and their Groupon deal.A refund would be nice.

Just went here today and had an amazing time. We met someone named Justiz who worked there that was unbelievably friendly and inspiring. Could not recommend this place enough, one of the funnest days of my life thanks to one nice guy.

The girl at the reception desk sits very unfriendly. Her name is like.... Geegee. My American language :) is not very good, and she specifically spoke fast and not clean. Or is she just not smart at all!

Cool place to go with some friends or even take the kids and have a great time. Been here a few times and each time was better than the last. Trampoline was our favorite! Nice safe atmosphere and an awesome, friendly and helpful staff. Definitely check this place out!

Great place, tons of fun! Could I make a suggestion? Doing the per attraction per hour thing is a bit of a turn off and quite expensive. Considering that nobody monitors the time spent or attractions paid for, why not just set reasonable prices to do all the 1st floor kids attractions for the whole day? You could simply charge twice what the other kids places charge and everyone would be happy (~$30). Also had no idea there was another place to eat in the museum and wasted money on health food in the ninja lounge that my kid wouldn’t eat.

Great place for kids of all ages! My daughter is 7 and she absolutely loves it. We even had her 7th birthday party there.Its very safe, staff are very attentive. You can either be hands on or sit and catch up on your reading, still whilst keeping a good eye on your child.

The good: Loved the courses. the adult ninja course was very physically challenging and featured some obstacles on American ninja warrior. I couldnt do about 50% of the obstacles because Im not really in shape and most of the exercises were upper body focused. However, if you find yourself bored with or unable to complete the ninja course, as i did, you can go on the trampolines and the rock climbing walls instead. Loved the reggae music playing. There were lots of kids, and the whole place seems really fun for them, plus there is a bar for the adults.The bad: The staff working in the front desk is very unhelpful. It was extremely clear that the woman that I bought my tickets from hated her job. She had a kill me expression, and said as little as possible. Quite rude. The other women in the front desk were just as unhelpful. The men working inside were more polite. I dont know if the working conditions are really so bad that moral has sunk down to unacceptable conditions, but those women should be happy that they have a job in the first place. Ive worked a minimum wage job too, but I wasnt a jerk. They should be polite, especially considering the fact that there are so many kids there along with their parents.Also, there isnt anywhere to put your bags where they will be safe. There are little cubbies/ lockers with no locks. I guess this is because they have a lot more kids with parents doing the courses than adults with keys, a wallet, etc. I asked the women in the front desk if I could leave my bag behind the counter, and they were all like, we cant be liable, and lots of people come back here. Where am I supposed to put my bag then?!

I love this place! My son has been attending the Ninjakour classes with Zayyi and Daniel for the last couple of months, and I couldn’t be happier. They are excellent coaches, so skilled, and really kind and patient with the kids. My son can’t wait every week to go back! This place has been a really good find for my family!!

A very Great place. I have My own kids from teens to toddlers. It is hard for me to find a place for everyone to play. It has a very nice atmosphere and the kids play a lot! But I have 4 kids and it does get expensive. So it would be nice if they would make the prices more affordable.

We went today (Black Friday) and had a blast. It was not very crowded early, but picked up in the two hours we were there. My kids are athletic teens with gymnastics experience and found a lot of things they loved. Front desk was organized and clean with a good check-in process. It was a little weird to enter through the car museum, but signage was pretty good.Front staff and the people in the gym seemed friendly and let us try a lot of different things. It looked like a good place for adults, teens, and they had an area challenging, but fun, for kids 5-10 or so. I would come back more often.

I went to two days ago with my family, and we had a good time, Staff were really helpful, although we headed upstairs to the Virtual Reality and I had a very nice girl help me out with all the rides for my daughters. She was the manger of the place, at the moment we went it was quit empty but her two staffs and her made us have the time of our lifes with the amazing Virtual Reality. Until one of my daughters tells me that some tall guy was being rude to them, and they didnt like how he was treating the girls that were helping us. As a customer I felt very uncomfortable of the behavior and energy the guy manager or owner was giving to the staff members. The girl manager had to be on of the most patient persons ever to handle this guy screaming because a machine wasnt working. I never felt so bad and I will like to take in consideration that those girls did everything possible to make my girls have the best time . Thank you so much and I will come back for the go kart racing and the skydiving . Keep up the good work Miami needs a lot of this diversion of fun .

Cool place for kids and adults if you are athletic. It has other things within the same building(s) like a museum and arcade too. We only tried the Ninja lounge and my kid loved it and no injuries, yay.

Me and my family had the best time! We even did a Ninja Warrior class and it was very intense and FUN!!! Staff are very helpful and facility was very clean. Very fun place to hang out with your family and friends. Definitely recommend it!

The best customer service on this planet! JUSTIZ IS AMAZING! Had great conversation, and really looking to coming back!

Poor supervision of trampoline areas. There are several categories for what you pay to participate yet it does not matter as no staff is checking. Much of the staff is bouncing around like teenagers as my son put it. The mini ninja course is more like a ropes course on a foam pit. Ninja course, ropes course and silks all in one place make it unique. Sky Zone is better for trampoline dodge ball.

A lot of fun! Not to pricey for what you get compared to alot of other indoor places. Its huge, staff members are very nice and helpful!

Fantastic experience at Ninja Lounge, especially after meeting Justiz. One of the most down to Earth people Ive met!

I am waiting in line for 45 min some teenanger come and think is funny check in is slow and no one seems to care - GET A GOOD CHECK IN SISTEM AND TRAIN YOUR STAFF - shameOn you!

What an incredible experience! If youre an adult without kids you might feel out of place at first. Then we met Justiz. This guy made us feel welcomed upon our first steps into the facility! We met him as we were sizing ourselves up against the difficult ninja course. He approached us and strongly recommended we warm up before starting this course. He directed us to the less intense courses (which were still humbling). As we were going through them, Justiz became the hype man youve always dreamed of. He gave us skilled instruction on how to successfully navigate the course safely, and encouraged us with positive words and A LOT of energy! This was the theme throughout our entire experience at the ninja lounge. He took us around and showed us different items to climb, dip, duck, jump over. He pushed us to do things we didnt know we were capable of and made us feel more confident in ourselves. Seriously, I thought the guy was trying to sell us a package at first, but no, he really just loves his job this much. Ask for him the next time youre there, believe me, you wont be disappointed.

I was told to email a manager about a trampoline deal. Not only did their employees dismiss my queries, but I had to continue to voice my discontent until I was given their managers email. I was assured that I would get a reply within 24 hours. They simply threw aside my concerns and asked me to waste my time writing an email that would never get replied to. Very dissatisfied with their treatment of me as a repeated customer.

Pro: A variety of obstacles for beginners to experts. The trampoline was pretty cool. Unlike other trampoline places you werent restricted to jump in the same area/square. The cleaning crew made an obvious precence in keeping the place in order.Cons: The wait at the front desk was ridiculous. 3 girls talking while 1 girl slowly checked people in. Prices/packages were not explained. I felt like a bother asking questions. There was even an employee sitting in the middle of the obstacle studying. When he saw us, he didnt even move.Overall: The facility is great. The employee need some additional training.

I selected a one to be able to write my review! This place sucks. I drove an hour to get here. We went in to see the obstacles and is more for smaller kids. The website makes it look Amazing; when you get here is a different story. The virtual really part are basically three rides, thats it . Enough said. My first and last time here .

I took my 4 yr old nephew to Ninja Lounge for a birthday party and my boyfriend and I had to drag him out because he DID NOT want to leave. He had a blast on all the attractions but really enjoyed the mini ninja course. Well bring him back. My bf and I had fun too. Well definitely be back. Ill be planning my own party there and Im 28!

Celebrating our sons sixth birthday party today and everyone was having fun while we were in the ninja lounge area. For birthday parties they reserve a room for you upstairs and require that you use their food catering for the party. We arrived for our allotted time and they were not ready - the food we ordered for the adults didnt arrive until we cut the cake and had to leave the room. Poor execution and planning by the staff, didnt have ice, didnt have utensils, didnt have water, didnt have cups, didnt have plates. We spent the entire time asking the staff to bring what we paid for - poor job by all. We would recommend coming to the Ninja Lounge to play but not for your birthday parties.

I booked for a second party in one month, this time I left all my information online because I was running out of time, the experience was excellent, the online support is very effective and well organized, in less than 30 minutes Jessica called me and made the arrangements for my party. Also she was on site the party day, and did everything as possible to make my daugthers birthday to be perfect.Highly recommended!Gisela

We had a decent time but not worth the money. Everything seemed under construction still and you definitely dont get whats advertised.

What a great place for the kids to enjoy.Great concept. However, there is no supervision, the staff is awful and unaware. Play at your own risk.If you have little kids STAY AWAY. I wouldnt recommend Ninjalounge. The staff is the worst!!!Did I say unfriendly. There is no one to help.HORRIBLE. SOMEONE PLEASE OPEN SIMILAR NEARBY. THIS PLACE SUCKS

Its a wonderful place for kids,they have burguers, pizza, sodas everything that kids need and a lot of fun,the virtual reality park was awesome,definitely i gonna do my sons birthday party there, they have good packages for that kind of celebration including food and drinks, Justiz and Laurie were a great help and super nice people, they gave us a tour thru the whole place and explained everything about it,definitely I recommend it.

I took a 9 yr old girl and 7 yr old boy and they had a blast.Pros: They have a mini ninja (kids) course and an adult course. They have a warped wall, climbing wall, trampoline park and high ropes course as part of the mini ninja course. The obstacles on the mini ninja course are fun and challenging, but not impossible. This helps build the kids confidence and they had a blast. The full adult course includes a salmon ladder, floating tiles, quintuple steps, pole maze, spider wall and more.Cons: The staff I came in contact with were terrible. The people working at the front desk were incredibly slow and unpleasant. The few staff members that were stationed at the obstacle areas did nothing but stare off into space. They did not monitor the children at all and failed to notice if kids were being unsafe (going the wrong way through an obstacle, not waiting their turn...). This was a huge issue at the warped wall as several kids would take a run at the same part of the wall at the same time. Very unsafe. You must be prepared to stay close to your child to make sure they dont get injured.

Great place to take your entire family. Friendly staff and great environment. The cafe food is awesome. They have a variety of option to choose from.

Been here once before but highly disappointed right now. My brother is visiting from jersey, today was his birthday so we decided to drive all the way here from Fort Lauderdale, a 45 minute drive. Before coming I called to see what time they were open until and was told 11 pm, nothing else. We arrived at 9:21pm to find out they actually stop selling tickets at 9!! What the hell!? Would have been nice if I was told that when I called......ugh

We took the kids yesterday as they love the American Ninja Warrior show. The kids (9 and 7 y/o) took the class abd had a blast!! They felt like little ninjas. We also joined in on the fun. Great experience and great work out! Thanks to Coach Chris and Jorge!!!

Great place to go for kids and adults! Had a great time.

The 5 and up zone is wonderful, Now... the toddler area is horrible, its not clean, all the toys are in really bad shape, and some of them cant be use at all.its not too clean and the staff its just there..., they dont know anything they cant help you, they were doing nothing at all.I do not recommend this

We had terrible experience here. Girls on customer service desk is completely unhelpful. Price is too high. Cafe is not open on Friday evening. Restrooms is dirty, no toilet paper in it. Only one guy ( who is responsible for virtual reality) was nice and friendly with us, so this one star is for him.Very disappointed.

This place rocks! I took my daughter to jump on the trampoline park and she had a blast! I never knew they had a ninja warrior obstacle course and an indoor playground for babies. I urge you to go to ninja lounge. We are having my daughters birthday party there in October for sure! Cant think of a better place to have a party.

Super great place and great staff!!! I brought my 6 year old son in today to jump on the trampoline and he had a blast!!! One of the staff, Gabriel, was super friendly and helpful. He helped my son find friends to play with and was super helpful!! Definetly coming back for more!!

The staff was amazing!! Ive been to others.I definitely would recommend Ninja Lounge. I am pretty critical. Great place!!!

We had such an amazing time at the ninja lounge, we came with allot of kids from out nieghborhood. Lori was very helpful, she helped us figuring out a package for usTnx allot

Fun, kid course is hard for teens and adults is too. Dodgeball needs a referee or a spectator.Trampolines are bouncy and if you fall, you wont get hurt.

Its cool best of all better than sky zone

Its fun. There arent as many adults there as advertised. All in all the place is cool.

My son loves it here and .... they have coffee .

The concept is cool for kids. Its different. Thats why I gave 2 stars.The way to get to the facility and park is horrendous. You have to keep following arrows. The staff is nice but seating in the facility is limited. Theres a gift shop in and you CANT TOUCH NOTHING or get close to read the price tags of the over priced merchandise before the nasty older lady yells - telling you that YOUR IN A GIFT SHOP. Very rude if you have children with you. Um we can read. The signage explains it. I dont think we will be back again anytime soon. Food eatery was okay too. Very nice young lady, but she seemed to be multitasking, People looking to order food but she was in the back making the food. Be your own judge. This is just our experience.