We took our daughter and a couple of friends to celebrate her birthday on Saturday. We purchased tickets ahead of time and had no problem checking in quickly. While my kids had fun, there were several things I noticed that were less than optimal. Masks. While the employees were all wearing them, no one was enforcing masks otherwise. Not a single adult was wearing one, even though they werent eating or drinking. I get that enforcing masks isnt fun, but its necessary right now. Additionally, there was not one, but two giant puddles of water in the floor that were left unattended for the duration of our visit, one of them in a high traffic area directly infront of the climbing wall attraction. Though a wet floor sign was plopped unceremoniously on top of one puddle, not one employee made an effort to clean it up. In fact, the man I assume to be the manager walked past it no fewer than 4 times. Tables were left filthy while the staff stood at the front doing very little. They were in need of guidance which the manager was failing to provide. Perhaps they were short staffed and busier than they had anticipated. Maybe it was just a bad night. Well give them another chance before I pass judgment completely. Regardless, more attention needs to be paid to cleanliness.

Great place!! We ALL had a greAt time! It can be expensive but if u get a membership it has a lot of perks that saves tons! My kids love this place. I cant lie, I do too!!! If your thinking about going, you should definitely give it a try!!

Great facility! Great membership prices. Glad someone recommended it to us!

Nice time for kids. Not crowded only..The Santizing stations were empty.

Kids had fun. Think the climbing wall was funniest.

On top of their game for cleaness during the epidemic, it says on their website they are certified for that and I can see why. Im glade it worked out for them and this is a really great place to be and spend time with family and friends, or to just relax and have fun. They brought back the Cotton candy slushy and was very excited about that, and their funnel came fries are the best . I think those are the two best items on their menu.Would definitely recommend this place as a safe place to visit or even work at. And I hope they continue to stay open.I think of this place as like how some people might think of connier prairie as. On that its one of indianas attraction gems and one of the tourists attractions youd want to go to if planning a vacation to visit Indiana.

Not to busy at 5pm. Extended hours for Fall Break this week and next. Kids always have fun here.

I had a great time but the food was not so good I got some loaded fries an they were half cook so i think if the food get better on how u cook them then thins will be better an timely manner

Our kids love it here. Membership is the way to go. Customer service is always great and it is super clean!

Love the experience a little pricey but fun for all ages of kids

Great place for kids to come and play so many different things to do and adults can do it too its so much fun

We had a blast at the park. We were there in line for the grand opening and got a years worth of visits for the cost of our first visit. Even our 3 year old found a ton of things to entertain his self with. Our 6 year old was too afraid to let go on the rock climbing wall so we probably wont be doing that one again. I personally think that if you have little kiddos, the basic entry fee is more than enough. Cant wait to go back!

After visiting the Noblesville location only once, our family became a member. Not only is the place immaculate, the staff, especially Alyson, are extremely kind and patient!! Alyson went above and beyond to make my daughter feel comfortable and safe when she became overly upset and nervous about a higher obstacle. Thank you!!

Many people without masks. I guess there is no mask mandate here?! Otherwise its our favorite place

Very nice atmosphere. You have to wear mask to enter and will have temperature check. Whished they had more things for toddlers to play with, but would recommend.

Indoor theme park. Trampolines, zip line, obstacle course, bumper cars, Virtual Reality, climbing area, jungle gym, birthday party packages, cafe with food and drinks (including beer). Fun for most ages. Friendly staff. Large parking lot. $$$.

My first experience was yesterday first my daughter& family .I loved how polite& helpful the team members were. Food was good..I played games and the children had fun. It was very worth it.I did Platinum Package..it was worth it. I will be back and shared info to friends& family on FB to visit here.

Love the variety of play options. Various trampoline set up, bumper cars, virtual reality, climbing walls, rope course and sky coaster. What else could u need?!

Great place for family fun. Conveniently located and offers free on site parking.VR games, ZIP lines, bumper cars are some of the many attractions. Wipe out like adventure and trampoline add adrenaline rush to kids.Yearly membership programs are available and they offer good value for money.

It’s a cool place, just a lack of things to do for the amount you pay.

Great time!!! Kiddos are super tired.

My niece had a two hour party. The hostess rushed the whole kids the entire time because of an event that was booked at 6. They literally forced the party out of the room by 5:30 even though it was paid for from 4-6. The birthday mom almost missed the singing because she was trying to find kids just to get out of the room early. The parents were in disbelief. I wouldn’t recommend this place for a birthday party. Maybe others had a better experience but we did not. As you can see from the pic, it is 5:51 and the room is shut down. This is not a void complaint.

Ive taken my kiddos to Urban Air a few times now . The staff is helpful and really good with my younger kids. The cafe food is made to order and they have fresh veggies available -yum! Management is stellar! I always enjoy the friendly Hows it going? as they pass by. Great place to spend a few hours with your family - no matter the ages!

Had fun definitely going back with my kids

Great fun.....birthday party was a blast

Very clean and wonderful staff! The toddler time is great for kiddos under 5! You cant beat the price. The atmosphere was very calming. I highly recommend this place!

The whole family had a blast! We definitely will be back

This is the kind of place you can feel good about taking your kids. They employees are really nice and very customer focused. We had a birthday party for our son and the host was really great, we enjoyed the party and so did the kids.There were a couple of boys getting a little too wild and an employee came up and said nicely they needed to settle down a bit. That is all you can ask for, it was handled and my boys went back to playing. These things happen but the way they handled it was awesome. Kudos Urban Air!

Clean installation, reasonably priced, totally fun for all family

ABSOLUTELY AMAZING!!!!! We had our daughters birthday party here this evening. The entire family LOVED this place. We had Jill for a party host and she was incredible. She made it special for each child calling them by their names. Always had a smile on her face. We even ran into an issue where one of the smaller children climbed to the top of the rock wall and got too scared to come down that she started crying. Jill without hesitation clipped up, climbed right up and brought her down.For a lot of teenage kids they are all very professional and attentive to the customers. I definitely recommend this place. We already can’t wait to go back.

Absolutely brings out your inner kid. Love the trampolines and climbing! What a fun work out

This place is a blast! My wife and I have taken our kids here a few times and have never had a bad experience. The staff is fantastic, especially with our little toddlers. The food is always fresh since they cook it per order. There is plenty to do for all ages, including adults. My favorite being the VR. Keep up the great work guys!

Love Urban Air! The membership is so affordable and a great deal. We can’t recommend this place enough for its fun, value, staff, and owners.

Cool place. My 5 and 3 year old had a blast. Only complaint was just how crazy busy it was. If you went during a less busy day/time it would probably be even better

Went there for a birthday party a few weeks ago and had a great time. The staff running the party were well organized and kept the kids busy with tons of different activities on-site. Definitely will be back, there is so much to do!

Fun place, the kids had a blast.

Was there yesterday with my granddaughters for a birthday party. There is no sort of security, anyone can walk in/out the building. My concern is that someone could come in and grab a child and leave. It was so busy and no way possible to keep track of a child.

We got to experience this place before we moved to Florida. It truly is amazing.The staff wasnt the best with ASD kiddos though. My son was having a pretty huge meltdown. The staff was trying to help and was trying to help get him out safely, but disappeared in the midst of trying. She was trying to get us a wheelchair and never returned. That makes things a tad difficult. About 20 minutes later, another staff member did.

Kids had a ball attending a Birthday Party and didnt want to leave! Urban Air is like SkyZone, Defy Indy and Zip City combined + some! Great attractions. Only con: Would have liked to see better flow with the lines. Many remained super long throughout the party. Other than that, FANTASTIC place for Bday parties or meeting up with friends! Activities for a wide variety of ages! Kids had a GREAT time!

Best place we have been as a family so far! They have so many things to keep the children entertained, they had a blast. The mini zip line and rock climbing wall was a hit for everyone!

Fun experience but it is a little pricey if you want to do everything thats available. Lots of things to do. Easily takes up a few hours of your day to get to do everything but I think its worth it.

What great amenity! My grandson loves this place. The best part is I get to play with him for a $5 upcharge. Other places make me pay full rate.

We took our grandchildren here during Christmas holiday. They had a wonderful time. Each activity was well monitored & ample areas available for adults to sit/stand near each activity.

We had our 5 year old sons birthday party here January 4th. Great service and staff here. It was a very busy day for them but they made sure that we had a great time, we will definitely be back!

I really wanted to like this place... I had high hopes. The staff at check-in were rushed and the young adults that were monitoring each of the stations did not appear to be present at all. Little to no direction was given at any station by employees to ensure the children were using the equipment safely or keeping things moving so that all could get a chance to play. Most children were left to run on their own and adults that were more interested in their phones than ensuring their children behaved within reason or encouraging their children to jump lines of children waiting patiently created a very disappointing experience. We wont be back, next time well go to Skyzone and save money.

It was fun an overall had a great time!

Great place for everyone!!

I have brought my kids here twice. They are 4, 2, and 1. We love everything there is to do even for littles. The staff is so kind and helpful. Definitely coming back!

First time there and despite the crowds the kids really enjoyed it. Most of the lines moved quickly except for the climbing area where we found the staff were not as attentive and talked to each other a lot. Parents had to keep reminding them there were kids waiting to be hooked on and off. Other than that we had a fun afternoon.

We cancelled our memberships at Defy and bought memberships here. Its cheaper, parents can join the kids ($4/mo) and the variety of attractions is better. Virtual reality (personal recommendation, no kids under 12), bumper cars (my 4yr old can drive on her own!) Sky coaster (Zipline on a metal curving track), 3 story climbing gym, and the list goes on. We even get a free slice of pizza and small snack for each kid! Great place to have a membership. The only draw back is that the membership is a 1 year commitment. That being said, I found enough of a value to commit. You should too.

Really awesome place! We will definitely be back!

Safety concerns, particularly with younger kids. No obvious enforcement of rules (1/trampoline, one at a time on other obstacles, etc) Voiced concerns to staff and management- who were receptive. Would be willing to go back with child if supervising, but not up for letting kid go alone or with other kids unsupervised. I never heard any whistles blown at kids not following rules. Also lack of time limit and engineering controls limiting kids on equipment make it difficult due to crowding.

Very fun place for all families and the staff is amazing and helpful!! I went with my family and we all had a blast playing the VR games, going through obstacle courses, and so much more. Perfect for birthday parties!

I am currently at Urban air park noblesville, and the kids are having a great time, but I waited in line nearly 40 minutes with only 6 people in front of me for 4 drinks, there appears to be plenty of young people working,but for some reason snail speed is the only speed available.The young lady that waited on me was very nice

Awesome place for kids and adults! the obstacle course reminds me of the show American Ninja warrior. Can easily spend 3+ hours in this place. Great for parents wanting to let kids release all their energy.

The activities are fun but the strobe lighting was giving us head aches pretty quickly and the music was so loud we couldn’t hear each other talk which is dangerous and frustrating when trying to give kids instructions and meet points. Would be a million times better if they had normal lighting and turned of the music. Probably won’t be coming back. It’s not worth the headache.

Urban Air is fun for the whole family! The bumper cars, 3D Virtual Reality games, trampolines, Ninja course & sky rider was so much fun for me and my teens loved all the fun too! We will be back!!!

There is a lot to do here! We took our Grandson and had a good time ourselves. The website is a little confusing with all of the packages - kids pay roughly $15 to $22 then the adults get in for $4.99. If you want bumper cars and VR then it is $35 and $9.99 for adults. They have trampolines, a confidence course, mini zip lines as well as an area with obstacles like the American Ninja Warrior. We will definitely be returning!

Great place for families to play adults and kids alike. I would like if the workers were a little more conscientious of whats going on around them, and its pretty pricy for my wallet.

I wish I could give it 4.5 stars!We stood in line on opening day. We got the free basic passes for a year since we were one of the first 200 in line to purchase a specific pass. What a great deal! Opening day we actually ended up spending 3-4 hours inside just having a great time. My almost 5 year old loved it and my 7 month old was intrigued by all of the lights.Urban air fell short on the food service aspect. We ordered two kids meals (pizza and chicken tenders). They told us 10-15 minutes which was perfectly fine with us. Fast forward 25 minutes later and still no food. We finally went up to find out what was going on. 10 minutes later of standing at the counter we get our food. They forgot the ranch for the tenders. We go back up and just ask for ranch for the tenders since they forgot the ranch. Another 10 minutes later... we were wondering why it takes so long to get ranch... well they made two new meals (remembered the ranch this time).I’m not sure why they couldn’t or didn’t just give us a ranch instead of making two new meals... a wait of 40 minutes for a kids meal of pizza and chicken tenders is crazy (it was opening day but food area wasn’t very busy)The food isn’t great and honestly we will make sure we eat before or after we go. It just wasn’t good.We used our free pass for the first time this weekend. Easy to use and great way for my daughter to burn off energy on the weekends. The manager Jeff was super nice to us on Saturday.Overall would recommend bringing your kids here. Super fun for kids and adults. Just expect typical quality food of an arcade/kids place.

Kids love this place! There is so much to do. The party staff are a great help, too.

Had fun experience there at a corporate event but totally different during free play. Very loud with mostly high schoolers barely running the attractions. When we got there we were pushed to check in at a kiosk where I paid for us to do the events. As it was our first time there we could not purchase socks at a kiosk and so we had to wait in the normal line just to get the socks. The staff really did not seem to know what they were doing. Once we finally got in after a 20 minute check in process we went to the climbing area. I felt bad immediately for the poor girl at climbing area as she was running around by herself while some areas weren’t even monitored. She was so overwhelmed she let my daughters hook in and out by themselves. There were kids that were too little jumping in the ball pits under the ninja course with uncaring parents encouraging them and uncaring staff looking on as my girls had to wait for them to get out. At the VR one of the 4 sets wasn’t available and the one my child was given to use didn’t even work right. You get 3 stars only because my girls did have a good time but you have a lot to work on.

Went there for a birthday party. The park is big and spacious enough to handle crowds. Kids got a variety of playing items, stand out is indoor ziplane. Overall good park.

Amazingly fun, workers are amazing, and unbelievable pricing! The food was amazing as well. I really enjoyed all of the employees too, they were very respectful and kind.

This place is AMAZING it has just about everything and is pretty organized! Its so much fun for all ages!

Super fun place for the kids. Clean. Good staff. Cafe needs more staff especially in Saturday’s. Food lines get way to long.

Grandsons had a good time. Cleaner and better supervised than other similar places in the Indy area. Some of those other places like Monkey Joes... are unsafe and totally gross.

Fun and friendly place!

This place has potential as soon as the management teaches ALL the teenage employees how to act and do their jobs. There was no supervision in some areas and kids were not taking turns and running up and down the tumble track climbing and bouncing into each other. My daughter and her friend waited patiently until it was safe and clear. I looked around and there was no one supervising the free bounce area at that time as well. Kids were bouncing and running everywhere. When I finally located 2 employees. They were too BUSY talking to each other to notice any of this going on. I even took a picture. They were THAT distracted with one another. Thank goodness there is a bounce at your own risk sign b/c there certainly wasn’t any supervision. Toward the end of our evening, it got busy but my daughter wanted to do the VR one more time. There were 3 kids waiting and she was the 4th. The game was going and the attendant was too busy talking to the girl running the bumper cars to notice my daughter was waiting patiently with the other kids. When the game was over another kid ran up and around and took my daughters spot. The attendant didn’t say or do anything. I had to step in and say “hey! My kid has been waiting”. He didn’t have an excuse other than to say the kids wanted to do a “fighting game” and he didn’t think my 11yr old daughter would want to play that. What???? But the 5 yr old GIRL standing on place #2 was ok? I told him NO, she will play whatever they are playing and he then reluctantly told the other boy who ran up that he would need to wait. I think this place could have a lot of potential but until the employees are properly trained, we will be at DEFY and SkyZone. On that note, we brought socks from DEFY and the kids were told they couldn’t participate until they PURCHASED the proper socks. Come on!

Discrimination warning******** I loved taking my kids here at 8.99 because they are 5and under. So I recommended them to my work. The children I work with are also 5 and under but, we are an autism clinic. . Because of them being different and not all being able to functionally play, they wanted to overcharge them 22 a person as a group. I am extremely disappointed they would discriminate because of disability and No love beer taking my kiddos here.

Boys enjoyed their time here. Expensive! Thinking of a membership as that seems more cost effective.

I took my 2yr old there.. he had so much fun jumping around.. its a great place to go .. its clean, staff is nice, the price is ok.. will go back because my child luv it ....

It was awesome! I met a pretty girl and the staff and rides are awesome

My son had his 14th birthday party at Urban Air Noblesville and I think almost all the kids said this was their favorite trampoline park! Our host was incredibly attentive and took care of all our needs from making sure the lids to the waters had the kids initials to keeping us informed on exactly when our pizza would be coming out. I highly recommend this experience! Ask for David the host if you choose this venue! He rocks!

Great for the activities. Food service sucked after the kids needed a break...stood in line maybe 30-45 minutes for over 6 icee drinks for the kids and eventually just gave up. Line was 30 feet long. Somebody needs to get fired. Wish they just had vending machines.

This place is great for kids! Wish they had few more staff working seemed like some people got stuck on rope course and took little while for someone to help.

Very crowded and the staff is inattentive. I watched at least 30 kids climb on top of each other on the america ninja warrior course and the ball pit, while this was going on the staff stood by and talked. Almost every attraction has a long line except the trampolines, but at times every trampoline was filled. They earned two stars because though inconvenient the attractions were fun.

The place is awesome!! Took our daughter for her 7th birthday and was extremely impressed! Our host Arianna was the best we have ever experienced and the manager Laura made sure we had a top notch birthday for all of her friends. We will be back SOON!!

Great family place. The kids loved it!

This place is Amazing!!! So much to do for the kids and teens!!! It has everything skyzone has and more for less $$. It makes sense to buy a membership if you have kids! ZIP lining, trampoline, wall climbing, bumper cards, warrior course, and more trampolines, jungle gym. and so forth for the kids. For the Adults in the house you have about 10-15 big screen TVs with all the sports playing, they sell beer and wine at the concession area, oh! And massage chairs throughout!!!! I was looking for a place like this to take the kids! And from our house in Fishers it’s only a mile away from the house. I couldn’t believe when my daughter asked me to put away her phone LOL Can’t say enough about it. Even the hubby was impressed!

They are awful I’am fighting with them to cancel my membership, I was out the country for 2 months because my mom had cancer and I want to leave the country again to go take care of my mom but the are apslotly awful

First time here & its for a bday party! We will definitely be back!! Lots to see & do!

Good place for playing. Interesting for small and big :)

Kids loved it. its really dark inside and hard to see.

Great place to take kids, was crowed but that true for these type of things. Food okay but that not the reason to come here. It will give the kids lots of activity.

Disappointed in VR attraction. They allowed people to cut in front of us making our wait time longer. (We left before getting to do the attraction...after 45 minutes waiting) Other attractions were nice. But for $160 to get them in and $48 more for food and drink, I expected not to be screwed at the VR game.

My 3yo loves it but at peak hours it’s way too hectic. Go early when it’s not too busy and you’ll have a great time.

We had so much fun. Ive been there 3 times in the past month my favorite thing there is the Olympic trampolines, but everything else was a blast.

Really great time for the kiddos. Not exaxtly toddler friendly however.

The kids loved it

Loved it it was amazing

Its fun and the ball pit one of my friends started a fight

Good place to take the kids on a rainy day. A little noisy but thats to be expected.

Kids had a lot of fun. But, the music too loud.

It was ok for my sons birthday party but I wouldnt go all the time. Too loud to the point where you have to yell at the person your talking to right next to you.

So fun. Weve spent 3 of the last 4 days here and everyone is still having a blast.

This place is amazing! My daughters are 12 and 14 and still had an awesome time! They loved doing all the activities. From VR, rock wall climbing, all the trampolines and warrior courses to their take on bumper cars and don’t forget the sky coaster...this place is spot on!We are Platinum Pass owners and have only been twice and it’s more than paid for itself. My girls do their homework and then we head on over and they drop their phones and just play! At 12 and 14!!!!! So it’s not just for the little kids.They’ve told all of their friends and we will be spending a lot of our winter break time here. It’ll be a great place for them to exert their energy through those winter months and we’ll be able to escape from Cabin Fever.The food is fine. My girls love their pizza (which is included with our passes). I never expected gourmet food at a kid-centered, family-friendly environment which serves adult beverages no less!!! But don’t expect to drink and jump...I love that that’s a rule! Lol I would prefer for my kids to be in areas with people who are not intoxicated...so thanks for exercising some common sense practice there! So again, to reiterate, the food is fine and service must have improved as we only had to wait less than 10 minutes for their funnel fries and other non-pizza items.Also, with my annual membership, I could join in on the fun for around $13. It was a blast. It’s a great way to get a workout in without it feeling like exercise!I can’t say enough about this place. They’ve truly thought of everything! It’s not just for the kids. Side note: the massage chairs are awesome!The staff is also very helpful and attentive. The managers are knowledgeable and full of energy! They could charge waaaay more than they do for membership and I feel kinda bad because they’ll lose money on my family! LolWell done, Urban Air! I will continue to spread the word that THIS establishment is worth every penny.

This is the updated review for this place. Previously I gave this place 5 stars. Our family does enjoy this place. However the cleanliness of the place has dropped significantly. For that I have remove 1 star. I remove a second star based on mgmts responses to reviews. Normally I add a point for owner responses however to see they are basically arguing and trying to prove customers wrong based on cameras is ridiculous. Especially when the cameras proved that one customer waited 15 mins for drinks and was 5th in line. Its crazy. Given how much business I have brought and the amount of promotion I have done for this business its sad to see this kind of service to their loyal customers. If we did not have fun here I would consider removing another point. Without maintenance its only a matter of time so lets see what happens.

The new Urban Air Adventure park should be on every familys list of entertainment options. Tons of fun for all ages, clean, and with a staff that makes sure everyone has a great time.

Tons of fun for all ages...daddy & daughter date!