I love going to the movies, but their concession stand is outrageous. You want a budget? We not all rich. I can remember when popcorn was $0.25. Minnesota was 75. More people dont want us to go watch a movie. Yall need to give some better deals.
Great people there, they open and help us out with my aunt in a wheelchair. They truly take care or everyone as family!
If you frequent other theaters and come here, The Grands shortcomings begin to stick out more. The seats dont offer the space or overall general comfort that more modernized theaters do and the aisles are a little smaller. On some visits there is... an usual smell in certain rooms. I have personally experienced three screening/audio errors throughout the years and have heard of a handful more, which are just too frequent for a successful cinema. The Grand isnt terrible but it isnt great either.
Everything about this establishment is very good. Clean, courteous personnel, very friendly. Outrageous prices at the snack bar, but that is to be expected. My only criticism is nobody seems to be paying attention as to when to change the projector over to 3D. Almost every 3D movie I have gone to see, and paid a higher price for, starts off in the double image 2D, making in necessary to run up to the front and tell them to change it, missing the beginning of movie. I find this quite irritating as it shows that no one is paying attention to an important function.
There was a nice customer service who took good care of my needs.
I continuously go to this theater and I have yet to have a bad experience. Comfy seats, great sound, expansive selection of films, tasty snacks... Even the few times the equipment stopped working, the employees hurried to fix it. This theater is such a good one to go to on the weekends when you wanna hang with friends and see a good film. I plan on returning soon.
The seats could use a little TLC, but overall it isnt too bad. The movie was great.
So great always empty get to sit where we want, 2 pop corns and 2 drinks is $30
So me and my husband went see the new Zombie land we where the only 2 people in the theater. It was awesome!!!
I went to watch avengers end game and 25% of the top of the screen was not visible. I confirmed that this happened at the 6, 6:30, 7, and 7:30 viewing of this movie. The manager stated that no refunds or vouchers would be issued and that we could watch the movie as is or go home.
Enjoyed the movie. Safe environment with friendly people.
The people was very polite and patient even though there was a huge crowd
We really enjoyed ourselves!
Really enjoyed the movie it was very comfortable.
I dropped my popcorn all over the floor and the custodian Gladly picked it all up
Wish I could rate it lower. Went to see Endgame with my wife and the movie was out of proportion and blurry. A very rude manager was of no assistance and very arrogant. Try and support businesses in New Iberia opposed to going to Lafayette for everything and situations like this make it hard. Refused to give a raincheck. Wont be back.
Friendly staff, comfortable seats, fresh popcorn, current movies, and the sound is just right. What else could you ask for in a theatre?
Nice theatre, but I dont think Ill ever pay nine bucks for a hotdog again.
We go to the movies at least once a month. Went to see A Quiet Place some time back, the movie projector wasnt working properly, the Mgr. immediately gave us comp tickets for another show. The staff is friendly. Its hit or miss with the theaters being a little too warm or too cold but the seats are always clean and comfy.
This place is clean, very nice staff! The only problem I had was the ppl that didnt shut the hell up during the movie!
I love the friendly staff.
Went to the Grand to watch poms it was a great comedy love Diane Keaton
Went during day time great sound and comfortable seating
This was one of the worst theater experiences ever. We where sweating in our seats. The AC must have been broken. It felt like over 85 degrees in there and no one in management seemed to acknowledge or care. I wont be going back there again.
My friend and I went to see Spiderman: Into the Spiderverse and it was a great time. I highly recommend this place if you want to see a good movie.
We had great time ... however, there’s still residual smell from the flood. Theater smelled wet.
The theatre was dirty on the inside, kind of dark. The bathroom were not cleaned too well. Seems to need an upgrade. Movie was great, however.
Theres always something wrong. The screen doesnt go up right some days, the video is off center some, and one time there was some spot where someone threw a drink on the screen.
Two days in a row trying to see the same movie. The first day the projector didnt work at all. And today I got through half of the movie and it stopped working again. Wont be back to this theater anytime soon.
Little outdated, but with that being said the concessions are a little cheaper than Lafayette theaters.
Plenty of parking, but watch the step up to the theatre enterance. Very comfortable with lounge chairs. The pop corn, candies, and drinks are very expensive. Screen and speakers are very good.
The guy at the window selling tickets already seemed like he didn’t want to be at his job. I ask for 2 tickets to see “the purge” he says I need an ID...? Why idk. My boyfriend goes get me license out the car. The guy examines my ID for about 30 seconds and then says you need to be 21 to buy another ticket unless my boyfriend has his(he doesn’t) I ask him if I can show him a picture of my boyfriends ID that I have on my phone, he says no that isn’t valid..? Like what? 21 to watch the purge? Really.??Also must suck to be nearly 30 years old working at a movie theater.
A member of my group had freezer fluid from a machine leak into her drink. She told the cashier before the drink was finished and didnt get a refund.
Great service and a wonderful establishments.
I went to watch the new Nutcracker and the Four Realms. It was a great movie and we got our snacks quickly.
Good movie theater. Ive been going here since I was a kid, although its changed names in the past 10 years or so. They usually have a lot of movie time options and the theater is usually pretty clean. The only reason I didnt give a 5 star is because of the prices. For a smaller theater, I think they should have slightly lower pricing.
I drove from Lafayette to New Iberia to bring my son to watch a movie tonight. I misunderstood my son when he told me what time the movie started. I thought it started at 7:40pm and didnt find out until we were driving up that it had started at 7pm. We drove up at 7:20 got in line and waited we got to the window at 7:26 and was told that they could not sell me a ticket. I explain to him my son had friends in there and I drove from Lafayette for him to watch this movie with his friends he told me that it was a Corporate rule that they can not sell tickets 30mins after a show starts. Ok Justin it wasnt TECHNICALLY 30mins just yet, I have never ever heard of the corporate rule and will NEVER return back to the New Iberia Grand Theater
I love coming to this theater. I go atleast once a week. The staff is very friendly and its always keeps it clean. It sucks that they took away the small popcorn and drink but yet raised the prices of everything. I cant tell you the last time they went down on the prices of everything cause its been awhile.
We always enjoy our visits, friendly atmosphere with great service every time we visit.
Not many entertainment @city..This is one of the interest area
There arent many places to go in town, for entertainment. So, it is nice that we still have this place. There are ten theatres now, so you have a lot of options.
Still a good place to go.
I brought my family and nephews to watch alvin and the chipmunks. When we got in the auditorium was hot, my wife went let them know. About 45 minutes later it was still hot so I went tell the manager so he could fix the problem. And he comped my party free tickets. I go there pretty often, nice place. Great people.
Went Saturday March 23 to see Five Feet Apart and could not enjoy the movie!! Teenagers and some grown men and woman talking and cutting up the whole time!!!! Waste of money and yes I complained and no it did not stop!!!
Nice clean family environment.
This is the worst movie theater I have ever been too. First they over charged me for my drinks. Then I go to the bathroom and all the faucets wont work so no way to wash my hands. Then I go into the theater and it is so hot my husband and I had to go into the hallway to cool off several times. I will never go back here.
This is a nice theater and though we dont go much, we enjoy our visits to this particular Grand Theater. it is clean and the service is great. Though the prices are a lot more than when I was a kid, I chalk it up to inflation. Great job guys.
The staff is lackluster at best. Nice and comfortable though. Prices are high too.
Twice recently the movie we went to see had projector failures and we could not finish watching the movie. Both times I was given rain check passes, but the last time I was NOT able to use the passes to watch the same movie I had previously went to see. They gave me a lame excuse that gift certificates could not be used to see Disney movies until they were out at least one month. This was not a gift certificate, not a contest prize, not a promotional give-a-way, but a pass to use on the same movie I went to see in the first place. NOT GOOD BUSINESS!
Love it
Its a great place to go and all the people there are very nice
Great movie place very clean.
Customer Service can definitely use an upgrade because its not that good.
Great place! Very clean and comfortable! Awesome sound system!!!
Roomy, Spacious and Clean inside! Will go back again!
It was great. People were quiet for most of the movie.
The staff are awesome people, funny and friendly. The prices are high, but the atmosphere itself will make you want to over look that.
Always a disappointment. Darn Air Conditioning is broken. Sweating our butt$ off trying to watch Avengers, Infinity War
This is a nice place to see a movie. The screens are a good size and the seating if comfortable.
Filthy and the movie cut off at the end! Not good at all.
Sitting in a quiet theater. No previews, sweating! 87 degrees inside on Christmas Day! Worst theater ever and it smells!
We went here and the doors were locked and the employees were playing games in front of us during show times
A nice atmosphere and a generally clean establishment. Definitely one of the better movie theaters in the local area.
The movies are pretty good over there, I like that it is big screened to see the full image, overall this movie place isnt that bad.
Ok Theater. They have no allergy information on the popcorn...so I have to miss out. If I could eat the popcorn while watching the movie I would give more stars
Excellent. Nice and clean
The only reason I dont give it a five star is, the prices are too high.
Great people but steep prices.
Great place to relax
Too cold. Too pricey too expensive for snacks
Great movie theater
Tony, one of the staff, dont have a last name for him is a complete jerk and was very rude
I always go when no ones there and its really cool movie experience. Kinda annoying when the person at front IDs me but not my friend.
Clean, little cool, nice place!
Clean. Friendly and helpful service!!!!!
It was good. i guess
2 stars because the place is kinda dirty and the pricing so ridiculous.
It was great
Couldve watched tv
Pretty decent
Two times in a row my fiancé and I went we went to the same auditorium and both times the account wasnt working well if at all. Manager and other employees were not friendly when asked about it
Come for the greatest show in the berry
Clean, friendly workers, projector seem a little dated. The screens are very dim
Roomy and comfortable setting for all ages
Its okay
Ushers rude and didnt like the movie 1
Nice seats!!
47 Meters Down
Great place
Great theater
Nice
Theatre &bathroom were clean.
Ok
10/10
Great movies.