Serenity Aviary & Aquarium Services has provided Fireside Commons with a beautiful aquarium for our community room and have serviced and maintained it for years. The staff are wonderful and accommodating and the tech that maintains our aquarium is so knowledgeable & courteous! I highly suggest Serenity if you are thinking about getting an aquarium!
Poor animal care and poor customer service. We are a long term care facility and have had problems from Day one. They use an auto feeder that doesnt work most of the time. The cleaning person said dont feed the fish. She said the fish can go 5 weeks without food: 5 WEEKS!? Our fish are always sunken belly and dying.Their people that clean also are rude to our residents. They act like the resident that is watching them clean and wants to talk about his fish tank from 20 years ago is a bother. My community is stuck is a twisted legal-eze 5 year deal and we cant get out. BEWARE OF THESE PEOPLE
Knowledgeable employees and great service - always stopping by. Excellent long term pricing .
Wouldnt sell me one piece of glass and they cut n sell custom glass. Sales rep was a jerk my order must have not been worth there time
Awful costumer service! our regular service person came one day, said he was quitting and wouldnt be back. It was a couple of months before we saw somebody else. The new person drove from out of state, and the company didnt even tell him we had a bird aviary, so he only brought things for the aquarium. Our aviary and aquarium are never serviced when they are supposed to be, and they never bring all the supplies needed. We have to call several times to get more bird and fish food. Most often than not, they do not answer, and it takes days and sometimes weeks to get a returned call. I would not recommend this company to anybody.
I often questioned their treatment of their animals.
Very bad customer service!!! Save your money!
Serenity is a wonderful company to get your birds and fish from. When our company decided to go with Serenity to rebuild our bird avairy, it was one of the best decisions we made. Moving forward we would definitely recommend Serenity aquarium to our partners and people in the community.