I went in looking for Halloween sale items that I saw online that were in stock, only to find there was nothing in stock as the website showed. There was hardly anything Halloween related in the store. Its the middle of October! Everywhere you look, its all Christmas. Dont get me wrong, I like Christmas too, but come on, its the middle of October!! And the last time I was in the store in September, they had Christmas stuff out then too. There were also other items I was looking for that the website said was in stock, yet when I looked in the store there was nothing. Asked an employee, and they told me someone else had been in earlier looking for one of the same things and couldnt find it either. I expect a company as large as Michaels is to have accurate inventory, and some sort of inventory control! Obviously they do not have either. Very disappointed! I used to really like Michaels. I could always find what I was looking for in the past, but it seems they have gone way downhill recently. Its a shame really....

The layout of the store was very intuitive with me - a Michaels novice - being able to go almost immediately to the items I needed for one of my kids school project. The store had at least a couple of options for each of the items on my list. Checkout was fast.The prices for my 3 items purchased was slightly higher than I expected.

Leaving a 2nd star due to 2nd experience I had. The first one, I purchased 2 large glass picture frames and the cashier at the front was not very pleasant at all... I got there and she did not greet me or ask me to put my items down. She stared at me hold 2 big frames by myself. Then, I finally asked should I put down so she can scan for price and she said yes.The main thing that makes me upset is I asked for cardboard or wrapping paper so the glass frames do not rub together and she literally said, we do not have that here. An arts & Craft store that carries glass and heavy items does not carry any wrapping paper??? Ok... and to top it off, I had to bag my heavy items by MYSELF. What good is the cashier if you will not assist someone who is trying to pay at the same time?The next day, I brought back the frame to exchange for a new one as it was stained and a younger lady helped me and exchanged no problem. So I asked her, do you have wrapping paper and she said yes, and got me some AND bagged my items... This is my first review and first time at a Michaels, and I do not know how I feel about this location anymore.

Love this Michaels! I craft store often, and this Michaels is one of my favorite places to shop because of the super friendly staff. Yarn selection does not disappoint.

I really like Michaels. Most of all their framing department. I paint watercolors and if they arent framed with acid free paper, etc. They will deteriorate in time. Hobby Lobby is a good store but they didnt educate me on acid free framing and when I asked about it they said acid free paper is extra.With coupons and sales I can get really nice basic mats and frames cheaply.The staff is helpful and they have free and pay for classes.Sometimes checkout is a tad slow but usually they open up a new register. Ask for a 40% discount on your highest item and youll get it. Not hassle like JoAnns and Hobby Lobby.

Love this place, always had my painting supplies in stock! We picked up canvas, easels and brushes. Plus my husband picked up a nice large frame for some fan art hes had for a while.

The atmosphere is quaint and business brisk because the food is great. They serve great pizza but the lasagna that I had was simply amazing.

Doesnt always have what I need plus letting people in without mask and not regulating what people are doing inside. Makes me not want to come to Michael anymore. They need to have someone to tell people if youre not wearing a mask you cannot come in. But Michael spray if theyre not going to make the extra dollar. Being safe should be the first concern.I will be doing online shopping.

Great place for craft needs and ideas. Just wish it was closer and I could afford to spend more in there when I go.

Lots of cool crafty ideas. Not a lot of engagement from store associates which could be improved but overall a decent experience

They had exactly what we needed considering we were from.out of town and needed to make a uniform quickly

Since Hobby lobby is horrible (look it up), I went to micheals. It is a great store with all the art supplies and craft supplies I need without (mostly) the cheap Chinese made home decor. I will definitely use this store more. It is in a heavy shopping area. So i avoid it in the holidays, but other then that, it is great for supplies.

Very curious and professional associates.. good visit

Great deals. Love this store. Very helpful workers as well.

I love Michaels not only do they have a great selection but staff is always polite and helpful when you cant find something

A great place for all your crafting needs.

It was really crowded, they are out of a lot of Xmas decorations and it seems the items are even cheaper quality...

Super sweet staff and always very helpful and positive when talking with them about new projects

So many great things to use for endless craft projects!! Good prices too

Genuinely the worst customer experience ever. The staff is not interested in answering questions or helping at all. I need supplies for my school since I have art classes and they wont help me find what I need. Since I cant go inside anymore, Ive been trying to figure out how to do curbside pickup but it seems for the ONE ITEM I need, I cant get it through curbside even though I know they have it in stock. I called to see if I could order over the phone, I have all the info and the item number in front of me, and I was very calm and kind to the associate- she answered the phone and I immediately knew I had ruined her day by calling at all. I needed one item and she snapped that she couldnt take an order over the phone. She didnt even let me explain my situation. Okay, lady. Sorry your day is so stressful. Its not my fault. Now I have to pay $7 extra to ship a $4 item to my house, and Ill probably get it in three weeks when this class is over. This location has always been the WORST for customer service. Ive never had a good experience here.

Great place! Supreme customer service and excellent choices

Great prices on all the hobby supplies I could wish for!

Great craft store good selection

Got great customer service from Tara the other day, patient and willing to help. Same with the other employees Ive encountered.

Store is cramp, hard to find what I need, never any employees around to help, and often cannot find what I went there for. The crafts they focus on show a heavy gender bias and the store could use a redesign to better focus on their male hobby enthusiast.

The 40%off didnt come off my one of my Vinyl.Besides that it was a great experience

Great chain store, found lots to occupy our home time

I can always find what I need.

Unable to do a refund of 2 items Ive had for a good while and had been unable to return due to Covid-19.

Everyone wearing a mask polite and going the right way down the isles

They had all the supplies needed for my grandsons school project.

Small store, didnt have the crafts we needed. Seems to focus in the Cricut product. No employees to ask for help.

Its a freakin craft store! Whats not to love!

Cool place, everything and more for any creative mind!!

Love the store, very friendly. Lots of crafts

Love all the crafting ideas! Sales are always great!

Just about any craft can be found here. Except fabric by the yard. Good prices and great sales.

The place had friendly staff, but this is another store that was understocked.

Great deals found here. Sign up for their rewards program and get their online coupons and, definitely watch for their sales. They make it worth it for sure.

Nice crafts and such. Not much soaping supplies in stock, which is what I need. May try another location. But i like Michaels other stuff.

They had a nice selection of regular Lego sets but also some items that are more uncommon

Can always get what I need and then some. Friendly, helpful employees.

Great resource for all your arts and crafts projects. Also good selection of products for homeschooling or Sunday school activities.

All of the craft supplies you need are available

Selection is decent, not great at this store. Staff is friendly enough but does not go out of their way to be helpful. I’ve visited better stores.

Better than hobby lobby but more expensive

Dont buy their put together models.

I mostly found what I was looking for. I wish there had of been someone that helped me. I couldnt find an associate to ask. It is a bit pricey, but there were a lot of sales when I went last week!

Custom Framing area did what we wanted.

Always a great place to shop for arts and crafts and I love the 50% off coupons

Clean, well stocked, well lit isles. We came for oil painting supplies, though a little disappointed they dont carry Bob Ross with his current resurgence of popularity. Still a great place to shop.

Brenda helped me get my poster that was in pieces just the way that I wanted. She has helped me in many ways in one. She was kind to call me to tell me exactly when my poster was completely and told me she had some issues with it darking it a bit but it wasnt bad at all and it still looks fresh to me. It was the first time me coming for service there and Ill definitely be back if I get treated kindly like that. The only disadvantage was I wish to drypost my poster costed a little less than what I paid.

I am not a crafter but I went in for a specific need. The wonderful woman who greeted me was very warm and sincere, I only wish I had gotten her name. I told her what I was looking for and painted the picture as best I could. She pointed me to several aisles and when I did not find what would work for me she came to me and assisted further. In the end, I found everything I needed to complete what I wanted to do. Great customer service from an unknown blessed soul.

Clean, multiple items to choose from.

Little selection. No fabric. Prices high.

Great deals. If you have a hobby, forget hobby lobby! I was recently shopping for semi precious stones for some jewelry I was making. I was suprised to see the beads 70% off, which made them about $1.60 for a strand. Ive never found them cheaper than that anywhere else.

This is now Bestbuy!!

Store was very organized and maintained, did not have to search for assistance. I was reassured if I needed something or have questions they will be just around the corner. (Surprisingly this was on a busy day)I orginally ordered online to pick up, but was able to find more great items on sale.

They always have everything that I need love Michael

A coupon that can only be a non sale item, they have everything discounted.......so maybe you can take 50% off a pack of gum. All the good stuff is marked down so the coupon is no good

Still too pricey to me! Were in a pandemic people!!...damn!...smh

Good store

Always finding good sales!

My go to craft store!

Did a fantastic job on framing Lucy.

People that work here are always so nice!

They have some interesting things.

Dont rely on checking online to see if anything is in stock, call before you visit. Dont ask for help from the associates because you wont get any. Very disappointed in the Murfreesboro Michaels. Ive never gotten such bad service from a Michaels store before this one.

This Michaels is quite large and has everything I needed for my project. Great value, they accept competitors coupons in fact. The young lady at the checkout was very helpful, polite and cheerful. Keep up the good work!

Love the staff, coupons and deals. Wish the shelves were more stocked more often.

Not an artistic person but this is the place for those kinds of people. My gf bought an easel and had no trouble looking for it.

I had a custom framing project with a weirdly sized poster-esque product that meant a lot to me, and Brenda in the framing department was fantastic from the word go. She was personable, friendly, and really knew her stuff! We went through the frame and glass selection process until I was confident in the end product, and then we were off and running. There were a few hiccups in the framing process thereafter, but Brenda kept me in the loop every step of the way. The end product I COULD NOT be happier with. It’s awesome and going to stay with me for life! I’d recommend anyone to this Michael’s and Brenda to get their weird project framed. They are awesome!!

I love their baking and cake decorating supplies! Good basic crafting merch, and reasonably priced.

Great craft supplies, and, you cant just pick 1 item

Great prices

Very pricey! Ill stick with old time pottery. Nice place just expensive

Great craft store shelves are always full

After visiting 3 stores Michaels had what I needed!

I had one of the paintings my mother painted years ago, framed here. The staff were really helpful. My mother (who died 6 years ago) would be pleased. The work they did really highlighted the painting. Very pleased.

Crafting supplies galore, jewelry and flowers. Good supply for most DIY.

Like always great finds n prices!

Great but I buy to much stuff

Everything is nice and neat. Super nice employees.

Went to buy a storage cart that was on sale, it was my 1st time visiting the store, Ill be returning

My mom goes there about every other week for beads another craft items. They pretty much always have a 40% off one item coupon which is really nice. The staff always seems friendly and informative also.

Great place to shop for craft ideas for the kids, the cashier was very helpful.

They never have anything in stock. Online is a fail as well.

Love Michaels, such pretty decor!!

They have some great, low cost decorating ideas. I buy stuff for my church just to change out things on the walls to keep it fresh. Michaels and Hobby Lobby are my go-to spots!

I love they take competitors coupons.

I find such interesting stuff just not for sure how to use for my crafts

Great supplies

How can you not like this place? So much to look at for decorations, furniture, pottery, etc. The only thing is in comparison to pricing, hobby lobby kinda have them beat on it.

Lots of empty shelves and it is a bit difficult to find someone to ask for help or pick up online order. Overall okay.

Friendly staff, great prices, going to check out classes. Definitely will be back

I have a craft addiction and this Michaels always helps me have a better day

Love all the sales at Michaels!

Love this place. A great place to find most anything craft. Good selection for florals, wedding, picture frames, childrens crafts and so much more. Usually waiting in line. If there is a sale going on they will automatically give it to you. Good parking and Handicap parking availability.

Decent service and reasonable prices (not that art materials are ever cheap). This was my second trip to a Michaels location.

I needed help with an Easter project for my Sunday School children. Ms Pam went up and beyond to help me complete it. Thank you so much!!