Went here for my daughter’s birthday party. They did not have hand sanitizer available except for at the front counter and there were no visible cleaning practices in place (That we saw) for the 2.5 hours we were there. I had told our party hostess that one whole family came down with COVID and could not attend which made our list of 15 jumpers go down to only 8. I asked if there was a way we can downgrade to the 10 person jumper party, ($80 less), since it’s a pandemic and they have COVID. We signed up for 15, only 8 could come and jump, why would we be paying for 15?! I was rudely told they can’t do that, they can only upgrade. So it looks like you’re in the money making business solely, not the people/family business and helping make people happy. It’s very hard to afford a birthday during a pandemic. Then the lady at the front counter attempted to charge me an extra $100 by writing the wrong number on the sheet. She did realize her mistake before my card was swiped, but still, that’s a huge mistake. Not planning on coming back. We will go back to Get Air. Thank you for the opportunity. Despite all the issues I had with the experience, fortunately my daughter is only five so she had a good time.

Went for a birthday party my 7 yr old was invited to and we all had a blast. The socks are actually pretty comfy too! I cant wait to visit again. Maybe I could convince my other half to let me brutally defeat and beat him with a dodgeball or somethin !

Been here several times..Kids love it!

Fun for all the ages. 7 to 2 both had a blast

Decent customer service. The layout is very toddler/elementary age friendly. It was a very relaxed atmosphere, clean and the staff were helpful.

I enjoyed watching my grandbaby have fun.

Super nice owner. Great place for exercise and fun and goofing off and family time. Hidden ramp inside to allow wheelchair or stroller up there. Probably need to have a membership deal or something to make affordable indoor play for all or for more than a splurge. Little concerned about the foam pit safety tbh.

It was kind of boring and dull here today, (covid 19 ) maybe ?

Fun and exhausting. Would have given 5 stars but it is just a little pricey (but I understand).

It was great fun watching my wife trying to bounce around. She revealed that she must be getting old considering as a younger person she did acrobatics. Not so much anymore..... We were there for her daughters birthday they all had lots of fun.....

Staff was amazing, very sweet. My 2 year old had a blast.

First time there and it was the best ever.

Socks are a bit pricey but kids enjoyed.

Kids had a blast. Would do it again.

Not impressed its not really a safe place, you have to watch your kids carefully to make sure no one hurts them. Too many older kids, I guess they have no rules like other trampoline places we ha e gone to. And the 2 staff that are supposed to be watching are sitting in a corner talking the entire time. Dangerous for smaller kids if you are not playing attention . Ngoing back.

Grandson had a blast at his birthday party here. Kids love it I guess at 54 it doesnt hold much for me.

Very disappointed we attended a birthday party. My six year old couldn’t even jump because of the adults and teenagers that were jumping, slamming down on the basketball hoops, playing dangerous dodge ball etc. the staff never once said anything they were to busy talking among each other. Even the smaller kids area was overtaken by grown kids. Not to mention the staff at the front desk was more worried about standing and eating pizza.

Ok place to take your kids just to jump off energy. But never host a party here. My host was awful. My party was to start at 5 didn’t get seated until 5:20. Then when i was paying my remaining balance and the cashier asked if i wanted to tip my host and i said no the cashier got a attitude out this would. Never going back

Fun place to jump around at

We had a party for our 7yo at 10am on a Saturday. Wonderful experience. Our assigned party host was super friendly and helpful. The crowd was small so the kids had plenty of play time and space. It was filling up as we left about 12. Party was pretty pricey, but all the kids had a great time.

Went for nieces B-day party. Kids all had a blast.

Awesome place to keep the kids busy

We did our seven year olds birthday party here. The party hostess, Julia, was super helpful. She made the birthday party fun and stress-free for parents and kids alike. We love taking our kids to Altitude Trampoline Park.

We enjoyed our first time here playing for toddlers time. But the person who worked here that day wasn’t too nice to us. We didn’t get the socks bc our baby’s socks have grips on them and he let us in. Then he talked to other people behind our back that we lied and he “knew” we didn’t have grips on the socks. Just don’t understand why people assume and call other people liar for no evidence. If it’s not allowed to have our socks on, we will buy your socks. Why let us in then ?

I have a 5 yr old. Fabulous for sucking out all that built-up energy

We attended Altitude with our Homeschool fellow students from ALVA! My son Loved it, and Im sure we will be back!

My son and his friends enjoyed this place.we celebrated his birthday here.

Great fun!

Wonderful place for my daughters 12th birthday.

Went to a bday party here. Extremely clean, great staff, and fun atmosphere!

Its nice, a little to expensive. We had a super awesome time.

Great for kids birthday party

My son enjoyed his self, an so did I

Did all the flips its really cool

Had my daughters birthday party here the staff and facility was awesome

We are from out of town and it was a nice place for my kids to get their energy out. The place was clean. I felt like there could be a little more staff watching but overall enjoyed our time there.

I have taken my 11yr old son to Altitude on several occasions and on each occasion the experience was unbelievable...I always enjoy the massage chair on the floor...its convient because I can watch my son at all times while enjoying a well needed massage... Altitude atmoshere definitely made me feel safe enough to continue taking him there to enjoy with others...I would definitely recommend Altitude to others.....

If youre a kid this place is great. Altitude is clean and theres plenty of room to jump. As a parent, it has its ups and downs. Compared to other places in town its definitely reasonably priced. The building has an open floor plan. So even though there is staff on duty you can also keep an eye on your kiddos. Furthermore, there is seating on the bounce floor for those who dont want to be too far away. Also, If you have a teenager looking for a job, this establishment staffs young. However, it leaves room for improvement on the customer service side. Its a great place to throw a small birthday parties, but if youre looking for a larger team party it can get a little pricey. All in all Altitude is a great place to visit and get in some quality family time.

The kids were getting bored really quick because theres nothing to do except jump up and down they need like some large slides and different things that they can do above the trampolines, not too high for small kids and their section... if they fall theyll be okay. For example some swings would be really really great you really dont want your clientele that you already have to get bored and theyre not even wanting to stay the full hour not even 2 and you tell them that they can I know it cost money but its a great investment and you can just shorten one side to do the big slides and stuff kids really really love that just found a few more activities that you can build with in that building because you have a really great large building make it better the more activities that they have the more the children are going to want to come back again I want to thank you so much for letting me put my input if I could explain that tivities a lot better I would Ill see them in my mind but I just dont know how to explain them that well every time I go in there I get so many ideas flooding in my mind use your imagination and make it work for you what would you like to be in there doing if you were a child and let that guide you remember kids dont like the same boring things if you have more activities there you have a larger clientele as well and it will pay for itself enjoy the rest of your weekend. PS you have an amazing ceiling for a zipline you ought to put one in that right there can help you pay for all those other things if you would just do it invest some money and your profits will be great later thank you

GREAT PLACE! Just wish there was a big trampoline (like the space of the dodgeball net) so you have room to do back flips etc.

Great place for the kids Beats roller skating Parties

Very friendly, competent staff. Lots of fun for grandchildren!

We went on a Saturday after Christmas and it was pretty crowded but not so much that the kids couldnt find a spot. They have a good combination of trampolines and foam pits. Staff was friendly and it was clean and well run. Prices arent bad, comparable with similar venues.

This place used to be nice to bring the kids. Now its a babysitter for teenagers who wanna get sexual with their partners in the ball pit! Disgusted with what is turned into, most people didnt have wrist bands meaning they werent paying guests and no safety socks were worn either.. you want to see the worst of Mobile? Come here

We were here for a birthday party and the children loved it. I was disappointed that you cant really bounce high on the trampoline parts but the whole place was still impressive.

They have little or no paid supervision there. Parents be vigilant! The manager called after I made this review and promises hed take care of it. My grandkids love this place! Looking forward to additional help coming aboard!

Last night was my 1st and last time coming to this establishment. Its very small inside and there is no designated area for smaller kids to play so the bigger kids make it unsafe for the smaller ones. Also, the employees are very inattentive even though they are there to enforce rules. I watched 2 little girls jump with their tennis shoes(not gripped socks) on for an hour. Meanwhile, an employee noticed the little girls also but continued to talk to her friends. Completely not worth the time or money.

Awesome place for children to enjoy themselves.

The down side to this place is that the adults shouldnt be throwing the balls and hitting the kids, should be for kids only

Awesome place to have a birthday party! Nice staff, helpful host. Great experience!

Altitude is a grape place but its very easy to slip on the trampolines even with the grip socks I did a split one time because I tripped and it hurt but other than that its a great place for kids.

Kids loved it, staff was great and it was clean.

Great place to visit with the kids

I felt like a kid again bouncing around. My 3 year old loved it. We were there for a birthday party. She went to different areas independently. She did not want to leave. I will have her birthday party or slumber party here! Our host was amazing.

Changed from one star to five after the owners went above and beyond to fix the issue I ran into. We had a great party with no complaints. The kids loved it.

A lot of fun. Geared more for little kids I think. If youre a teen or adult Id recommend Get air, its a lot bigger

The jumping experience was great for kids and parents, but the staff attitude was bad towards Africa Americans. My kids enjoyed it but I rather spend my money with a more friendly respectful staff than the store here in Mobile,Al

Great place for kids

Great for the kids birthday party. The price is Reasonable if you can keep the number of jumpers to 10 or less. They charge $15 a head for each jumper extra pass number 10 so it can get a little pricey. Weve attended two of the grandchildrens parties there and they love it.

Absolute pleasure to have a birthday party here. We did a party package and didnt have to bring anything but our cake, the even had candles and something to light then with lol. Great place to spend a couple hours with your kids.

My kids loved it used a groupon and saved some cash! We will definitely be coming back soon

Very nice atmosphere

Do not recommend. Staff doesnt care about safety or bullying. Waste of time and money. Store manager is a jerk.

Nice place for the kids but the service is lacking.

Great place for kids and birthday parties

Family loves going here. Never had any issues. Just fun!

Places clean well-kept staff is courteous and helpful Good Times

I went there with my baby. Hes 1 years old and we had a phone time. I recommend you bring your own beverages.

Wont go back. The girl at the front desk was ignorant as could be. I showed her my 2 hours of jump time groupon and she says oh its for two people I tell her that it doesnt say that anywhere on the Groupon. It just says they have to be used in one visit. She says yeah, but thats how it isUm. Thats not a thing. She allowed me to use the Groupon just for him. Not a lot to do there either. I didnt see any workers in the actual jump area. Just the 15 year old miserable little girl behind the counter, the woman I believed was a manager (being she was in normal clothes and behind the counter) and a Male, who I also assume was a manager. I didnt ser anyone monitoring the actual kids. Just the usage of a Groupon.I get this place hires kids, but even at 15, I wasnt miserable to the customers at my work. Get over whatever the teenage angst is thats bothering you today and at least smile. She didnt crack a smile once in the two hours I was there.

Fun time for a toddler

Sweet staff always friendly and kind to my kids and i.

Clean, friendly, and well supervised. You can bring your own foods and drinks. So reasonably priced for parties.

Horrible employees.

Needs a better system for small children. I watched several go in and out, but that really goes back to parental responsibilities. Other than that, clean facility, polite and hard-working young ppl. Ill go back.

Alot of fun!!

My baby always has a good time there.

They can be a bit pricey, but the kids love it! Also a good place for birthday parties, or just to celebrate good grades!

Great place...my kids really had fun!

My daughter and her friend had an absolutely wonderful time

I love altitude its fun for adults and kids. Its also SAFE to play at.

My baby loves this place she always has a good time

Fun for the kids

One of my favorite things to do with my three year old son. Great staff, clean, and very child friendly.

Love it very fun

Kids and hubby always have a great time!

We took my son for his birthday, and he had a blast!

Fun little atmosphere! I dont know how the workers do it, watching all those kids :-)

I love it cause its so fun

My kids had fun jumping in the soft different color squares and playing basketball and dodge ball

Very open space, easy to keep an eye on your children.

Great family environment, children will have a blast amd time will fly!

Fun place for kids, at a reasonable price! Clean and well ran.

Very loud, long lines, very chaotic. My 4 year old did enjoy bouncing.

Get Air was better. But still fun here

Kids love this place very kid friendly

This facility is well lit, clean and very vibrant for all ages!

Awesome placel, great atmosphere. A touch on the exspensive side.

This place makes me want to jump for joy!

My kids had a great time

Nice place for the kids to play!