We have been going to hotshots for about 2 years now. My kids take classes there and in the past we had birthday party for my 3 year old. Things were good. Clean, organized and fun atmosphere. However, we had an incident where we were berated and verbally attacked by the manager and will not be returning.Well......my daughter had her 4th birthday party there last weekend. We saved our money so that she could have a great party with a nice cake and balloons at the place she loves (Hot Shots in Mineola). We arranged to have items delivered to the party. The cake and balloons. But apparently, we made the mistake of not giving Hotshots advanced notice of the delivery. We assumed it was standard practice to have things like food, favors, decorations delivered to a party venue. We should have notified them. Totally my fault. So, the food and cake arrived on time but the balloons arrived while the previous party was going on. Well apparently, this caused a great deal of distress and inconvenience for the manager (Not sure of her name, she is blond, wears glasses and probably in 50s). If I was alerted to this, I would have immediately apologized and come over to help handle the balloon delivery.When we arrived to drop off two kids off at Gymnastics yesterday the manager (blonde lady with glasses) made the poor business and personal decision to berate and reprimand us in loud aggressive tone in front of all of the other moms and dads and kids in the waiting room. She completely lost her temper. We couldnt believe what was happening. We were so shocked when she screamed that our balloon delivery was so inconvenient to them, that it almost ruined the previous birthday party and it had the girls in tears. She then went on to say, not only the balloons but the confetti we brought was a choking hazard for the kids. They were these golden stars sprinkled on the tables. We told her we wouldnt inconvenience her by having any future parties here and she went off the deep end. She began raising her voice even louder and shouting that she was done with us and she shoved our box of party items at us and walked away.We were so stunned. She represents this business and has every right to act like a mongrel toward a customer. I just have not experienced it before especially over something so small. Her degree of anger and her choice to berate us and in front of other children and customers was so inappropriate and unprofessional. Normally this would make me mad, but it was more concerning how bizarre this behavior was.Frankly I don’t think this is a safe environment for kids. Do you want your children around this person? It is safe to say I will not bring my kids back to Hotshots. If a balloon delivery can make the blonde manager snap (sorry, I don’t know her name) imagine what unruly excited little kids could do to her temper. We are also filing an official report with the Better Business Bureau.We save our money so that our kids can have a special birthday party and we chose hotshots. I am so sorry that we gave even a penny to this business. It is not a safe or friendly place for kids or parents.

Best kids birthday party ever! You bring the cake and the goodie bags, they do everything else. They provide pizza for the kids as well as Apple juice and bottled water. The kids loved the gym and were very well supervised. What was particularly impressive was that after the party in the gym when th he kids went into the outer room to eat, they used Lysol spray on everything the kids used. I believe that payment for parties is cash only. Couldnt express how great it was.

Just had my daughter’s 6th birthday party here over the weekend. The party enthusiasts were so helpful in setting up and making sure the kids had a great time (ages 2-7). Everything was perfect! My daughter also takes recreational classes here and looks forward to attending every week!

Great atmosphere

Had a great time.

Well I might be joining next year