My very 1st time going to a Chuck E. Cheese.I’m glad this was our 1st stop.Customer service is excellent.Glad I had the pleasure to need Amanda, she gave us excellent customer service and told us how they are working to keep the environment clean and safe for their customers.Perfect place to take your family for a family time.The workers are friendly and respectful.If your ever in Midland, be sure to stop by.
Great experience! We had my daughter’s 5th birthday party here! Our host was amazing, went above and beyond for us!
The attention was excellent, but the most of games wasnt working properly.
My 5yr old loved the games of course but the food was horrible! The buffalo wings were the worst wings Ive ever had. The cheesy bread sucked & my kids said the pizza had no sauce. And our fries were super dry and burnt. Very disappointed cause we were starving!
Place was dirty half the machines didnt work took my daughter here for her birthday was a complete waste of time will not be going back ever didnt seem like anybody cared about the place at all
My son love going there
Im all for automation, but you CANT call this place. I drove 20 miles to a birthday party to find out it wasnt there. Tried to call to verify but no way to talk to a human. Probably wont go back.
Threw my sons birthday party there n place was amazing n staff was very helpful.. big thank u to the manager for saving me some money I would definitely go back
Overall it was great. Staff that was in charge of the birthday section were super helpful and friendly. We had no issues with seating or the food. Good experience.
It wasnt good bad soda all flavors ants on the table got our order rong
Daughter loves place, me not so much, tables need cleaned faster, service could be better!
This place sure does need a remodel but its still great and fun for the kids
Great for toddlers or Im sure kids of all ages but there is a lot here for smaller kids. The cost is very low earlier in the mornings and they offer a buffet. They have great deal to help with the cost of tokens for rides. The staff was real helpful and friendly and all the rides were very clean. We found 95% to all be working properly and easy to use. The food area was very clean and so were the restrooms. Chuck E Cheese came out several times to make appearances and He really interacted well with the kids. Way to go to that employee who dressed up like chucky he was great with the kids. This is a fun affordable morning place for toddlers. We like it!
Took my kids recently and really enjoyed it place was clean and my food was hot and fresh a young lady that works there named Makayla helped my family very nice and polite employee
The worst service I’ve have ever experienced! BRITTNEY was rude not a hello, how may I help you or at least can I take your order. I ask for a manager and it was a kid that all he said was yes ma’am and to top it off she argued about not saying WHAT to my niece who is 10 years old. I asked for another manager which the only nice polite employee they probably have gave me the manager’s name hopefully she’ll do something about it. I told BRITTNEY if you work around people you have to be a little nicer. WILL NOT BE COMING BACK!!!!!
The young lady that served us for tje birthday party was very nice,and helpfull. Took pictures for us too.awsome place for a kids birthday.
We had our sons birthday party here. He had a blast and it wasnt overly expensive for what we got. The 2 hour unlimited games were awesome and our guests really liked the cool Chuck E. cups and the goodie bags.However, there were ants on the floor (dark carpet so not visible but I had to pull my feet up on a chair after feeling bites and finding multiple ants on my feet), our party host was pretty present at first but then was too busy to help us, we did not get the extra 1000 tickets for our son or the Dippin Dots that were both included in the party package, and there werent enough workers so we had to wait a loooong time to get our prizes.
As someone with experience working at a pizza parlor. A pizza should take 7 min to make. We waited for our pepperoni pizza for 30 min. The restaurant was dead there were no other orders to make.
I paid over $100 for a family of 4, it took an hour or longer to get our pizza then another while to get our wings, which both were not good at all. The drinks were not good either. They seemed overwhelmed and very busy. The kids played and had fun but I probably won’t go back.
The rat man threatened my life
Teens running the place, good customer service, however they are understaffed to handle to volume of customers. Which makes for long lines and wait time to order as well as empty ice machines and dirty tables. But theyre friendly and are good to the kids.
Absolutely horrible experience every time we go. Broken games rude employees and when I asked to speak with the manager she wasnt available. Called and spoke with the manager later on to discuss and report the issues she didnt care and offered nothing.We were charged extra without knowing it and we werent even offered a refund. They wont stay open long treating people this way. Prizes suck and are ridiculously expensive. Food was awful. I could go on and on. Do yourself a favor and go somewhere else. They werent even busy and employees are extremely lazy and acted like it was a problem for everything we asked for.
There was one young lady who made it a very nice time for me and my children.However the other senior staff were not at all customer friendly and should think about changing careers because there not customer service types . They treat you like your a imposition.
We always have fun. Its clean, and the all you can play option is awesome. We were able to pause it to go eat, so were went wasting our minutes.
Rough to sum it up in a word. the salad bar lettuce was looking yellow and white. i found a long black hair in my salad. the soda fountain leaked all over when i tried to pour the sierra mist. the root bear didnt work. the pizza was so ad that the kids didnt even want to eat it. it also wasnt sliced all the way through so the slices were looking like a mess. there were 3 girls working that day. they need better management. or even have a manager on site because it was a disaster in there. those girls cannot handle it on their own. i only go because my 7 year old likes to play the games. i will be eating elsewhere before if i ever go back . big IF
Best place to go and have a great time with the family my kids always have a blast everytime
This location needs an upgrade and a bigger building, I feel like it was somewhat expensive, paid $70 for a pizza, drinks, a salad and a couple of game cards but the pizza itself was really good and there is a variety of games to play although the prizes are very mediocre. The staff needs better training, I tried buying a beer and the woman at the cou te just said I cant sell beer. Didnt even bother getting someone to get the beer for me. 2.5 stars for me
Overall the experience at this location was pretty good. The pizza was okay but the games were fun.
Good pizza and plenty for little kids to play
Good place, clean and secure. The hostess should really be given a mic when announcing names of birthday kids. Apart from that, excellent service.
Myself and 3 small grandchildren visited this location last Monday. I was rather dismayed to find that instead of each ride/game costing 1 point as it had always been in the past and is still at other locations, it cost anywhere from 3 - 6 points per ride/game. I spoke to an employee and a manager about my concerns. Tommy was very helpful in explaining why the change had been made and addressed my issue with it. He was very patient and kind, even though admittedly i was a bit irritated and short with him. He went out of his way to make our afternoon visit a lot of fun and really took good care of us. Because of his attitude and understanding i will continue to patronize this location. Adrian was also very kind to my boys and helpful. We thought the pizza was good and the building was clean and picked up. Overall the experience was great! Thanks for a fun afternoon. * if I have the names incorrect, I am sorry, but maybe the men will recognize themselves and know that i do appreciate them both.
It just couldve been better
Tbh I didnt really enjoy it only because Im nit a kid and I dont really play the games and stuff. But my little 6 year old sis did enjoy it so ig its not a total bust. The pizza is gross tho. To me. I dont like that cause they use. Its just gross. Other than that its a good place for the kids to have fun.
Probably only one of the few things to do in Midland with children so this place is constantly packed full of people. The service was fast and friendly. The games and activities can keep the kids entertained.
My son just absolutely loves going to play. And see Chuck E the mouse
Fantastic except 30 minutes before closing they closed register and I couldnt buy a toy
Some of the games werent working... Others werent giving the tickets out... The person acting out chucky wasnt very excited to be there... I dont know maybe we got spoiled up in Washington but this really wasnt worth the money to me and the kids..
Great place for kids,good food and plenty of noise to stay awake
My kids likes to come this place. Fair price and very fun games.
It had a big vibrantly colored rat it was the biggest rat Ive ever seen many ran in fear that day do to that rat most likely never go back
This place sucks
Kids loved the games and the food. Great time with my family
Very good place for the kids to have fun. This place can have them busy for hours.
My grandson and I arrived before lunch and had a great time. Good service and clean!! All the games were operational and kid friendly. We’ll definitely be back!!
Way OVER PRICED. Its for young children to enjoy. Price is ridiculous.
Great place to let your kids run free and do what they want no worries of them trying to leave the building staff was always on point.
Kids love it clean attentive staff
The chucky mascot seemed passionate about their job, service kinda blew. But thats expected when there are 100 people in a place.
Brittany was completely rude doesnt have good customer service!! Lack of management!! Most of the games didnt work or didnt have tickets. The soda machines didnt have any ice seems like this place has gone downhill.
Not somewhere I would typically go but went for a birthday party. Would much rather go to Gattis or cicis than here.
2 hour wait for food. I think it would be better to go during the week instead of the weekend. Not my favorite place but my daughter (4) and boyfriend love it because they play together.
Fun for children. Games are all reasonably priced. Pizza is actually good.
Cause they reuse pizza and fun cards are a lot
Pizza is good need some ranch to dip pizza ..just more attention on tables..but had a great time overall
It took forever to to get our food an they had attitude with us. An it was hot in there so bad
Come early and you enjoy it more
Very expensive, I couldve saved more money at Mr Gattis for sure
Good tickets for kids and good salad, although this place lacks employees so be aware of time, if you go with no time expectations, then your all in but they do need to hire some more staff to be faster on everything from cleaning tables and food hot fast ready checking out tickets etc
Good place, good people
Great place for family time!
I hated this place the moment I went in. Most of the machines were not working, they took forever to deliver a personal pizza. There are not clean tables because they dont have enough people there working. And the worst part...my daughter didnt get to see Chuck E. Cheese...because he was probably taking a nap somewhere in the back.
Get ready to wait...and wait. This place has really gone downhill. It used to be one token for one game, so the kids could easily know how many games they could play. Now they’ve gone to a card, and every game costs different amounts. Just another way to raise prices.The pizza is surprisingly decent, just be ready to wait for over 45 minutes for it.
Great place to go during a school day. The little ones really enjoyed having the place almost to themselves.
Most games didnt work and the ticket monster machine didnt count alot of my tickets and the staff didnt do anything about it.
Place has great pizza and my child loved the game area, we usually buy the times card for the games.
The kids had a great time. Prents loved the pizza. A win for everyone.
Horrible!!! The wings were soggy. The service was barely there and my kids got so many tickets and some sorry little prizes to show!
Super crowded due to like 8 birthdays happening at once
Everything was great my kiddos had a blast...
The new play cards for an amount of time is amazing! My daughter and I had a lot of fun for her birthday!
Great place to take your children to have fun
We had fun as family
THEY HAVE NEW GAMES NOW! YEAH! MY GRANDSON & SEVERAL friends had lots of fun. Won lots of tickets!
Our grandson loves this place. Food is good.
We had a fun party here for our six-year-old. I ordered everything online and it was ready to go when we got there. Our host was very helpful and accommodating, even when we had to add a couple of siblings at the last minute. All the kids had a great time...and the pizza was better than we expected.
Was way to hot inside. Needs more staff at the ticket redemption counter
Great employees working here. The lady that helped me was new and she did an amazing job. We will be back for more fun.
Why do they make access to the salad bar so difficult? They give you a tiny plastic plate and make items difficult to reach. And before you judge me for eating at the salad bar at Chuckie Cheese, remember that some people prefer descent pizza ( this could be a shocker) and or like veggies. Also, they now have the game cards on a time limit, which I like, but they failed to tell us about the pausing stations. I see that they have tried to make improvements but overall, still have failed at making this tolerable for adults.
Thanks to a young gentleman Adrian...He was such a great employe who was there for our family dinner! Very friendly and great customer service!! You Rock! Keep up the great work! Pizza was awesome especially the stuff crust! Very clean and all the games were working! Came home to my smiling kiddos! Thank you once again..See Ya Soon
Friendly staff and if you download their coupons the price is great. One of the few places I could take my toddlers on a hot day.
For a quick party it was just perfect. I just wish the pizza prices werent so expensive..
Great place for young Children. Fantastic staff.
The pizza was fair. The salad bar is a bit pricey for the small size and lack of choices. The gaming area was fairly clean and most of the games were working. Overall, not too bad.
The staff was super friendly! My 3yr old had a blast dancing with Chuck E. when he came out and paraded them around. They Stamp parents and childrens hands together with the same number then MAKE SURE they leave together when exiting. Very clean, very safe, very FUN! ^_^
Either the games werent working or they were completely out of tickets. Place was filthy and half the soft drinks were completely out. Wouldnt recommend but Midland doesnt have much more options for kids unfortunately.
The service was horrible, the $8 salad was uneditable