The lady checking me out was really rude. I had her check it to see if it works. She said it was lighting up but really dead so it would take a few minutes to test. I didnt have time to wait. So as long as it lit up I was ok with leaving without testing. I get home and it does not light up and does not work. She lied about it lighting up. She had a nasty tone the entire time. This place is full of tweakers and trash anyways. Ill take my business to Fascinations. They are always polite and helpful and its a much more inviting environment.

My fiancee and I first went to groove and I was very insulted on how the staff treated me upon entering so we went 22 miles out of our way to go check out castle and we were not dissatisfied. What a difference! MISTY was such a wonderful help and so was the other staff. The store was well lit and a very comfortable shopping atmosphere. The selection knocks grooves out of the park and still the prices are alot better too! Dont waste time going to groove go the extra mile and you definitely get it back going to castle!!

As you can see the ratings for this place is steadily dropping, mostly due to the staff... that are RUDE!!! Regardless of which location you are considering visiting I strongly urge you to check out FASCINATIONS!!! Their store is much much cleaner and staff is great!! Furthermore I was going to by a product from castle megastore and due to the staff I didn’t buy it price was 69.99 item was made of cheap vinyl. Ended up going to FASCINATIONS instead and found a FAR SUPERIOR PRODUCT, made of genuine leather for 45.00. I was thanking myself and laughing at those people at Castle all the way home, I have used the FASCINATIONS product many times and still feels and looks brand new!!! Take my advice, you will not be disappointed!!

So I drive 60 mile round trip to spend $134. at the Castle Megastore 8315 E Apache Trail Mesa & the toy is not working. 60 mile back so they can tell to contact the maker of the toy! I should have bought my toys on Amazon or eBay! They would of mailed a replacement to my home! I sent an E-mail to the Castle Megastore online about this. Got the same response! There happy to take your money. No customer service!

The no-handbag policy is kind of absurd. As soon as I walked through the door, the cashier told me that I needed to leave my belongings in my car, in front of a bunch of other customers (not embarrassing at all). Sorry, but I am not leaving my valuables in my car under any circumstances, let alone in a sketchy area where this store happens to be located. Ive been coming here for years, have always spent quite a bit of money upon every visit, and always took my bag with me without it being an issue. Pretty disappointing experience. Maybe its time that I take my business elsewhere.

Don’t go here. I’ve been a customer for a very long time and have spent a lot of money here. I had two body suits and two pairs of socks in my hand and was about to buy it all and just needed to browse some more...I wasn’t entirely sure what I was going to get and was approached multiple times as though I was a criminal that they can take my stuff to the register. About three times. Third time the guy said “I didn’t want to whip this out but it is store policy because of how much you have.” I have been here so many times and had more things in my hands. I work retail and cannot imagine treating guests in my store this way. I usually came here for my pole and aerial gear but will be sticking with fascinations from now on.

Man, this is an unbelievably terrible business. Extremely pushy, creepy, threatening salespeople plus a no-refund policy even on unused, unopened clothing in the original packaging. Why would anyone shop here when bigger retailers offer no-hassle refunds? Do NOT, under any circumstances, tip the salespeople who help you in the dressing rooms. I seriously wouldnt step foot inside this sketchy place again if my life depended on it.

The Staff was very freindly, accommodating and informative explaining each product in detail. Since my first visit to the Main St store, I have returned several times.

HORRIBLE SERVICE VERY RUDE!!! Bought a beaded skirt belt and ended up not wearing it so I brought it back the next day and just because the tag was separated from the zip tie that was holding it onto the garment they refused to accept my return. I could understand if I had bought a toy or undergarment of some sort, but this was a crystal beaded skirt BELT which is CLEARLY worn OVER your clothing and therefore on the OUTSIDE of your body and they STILL refused to take it back. The woman was very rude and short with me during our conversation as well. Didn’t catch the name, but she’s a heavyset older woman with long blonde hair and glasses. I’m usually a frequent customer (literally have been to this location 3 times within the last 2 weeks) but I will be taking my business back to fascinations after this incident!

I found it tacky hat after selecting approx $120 in toys and accessories, they found it necessary to insist on squeezing that extra $9 out of me for a bottle of %100 Corn Starch?I find things like that dishonest and deceptive.9 dollars..

HORRIBLE VERY RUDE!!! My friend and I bought a beaded skirt belt and another skirt ended up not wearing it so I brought it back the next day and just because the tag was separated from the zip tie that was holding it onto the garment they refused to accept my return. I could understand if I had bought a toy or undergarment of some sort, but this was a crystal beaded skirt BELT which is CLEARLY worn over your clothing and therefore on the OUTSIDE of your body and they STILL refused to take it back. The woman was very rude and short with me during our conversation as well. Didn’t catch the name of the employee but she’s a heavyset older woman with long blonde hair and glasses. I’m usually a frequent customer (literally have been to this location 3 times within the last 2 weeks) but I will be taking my business back to fascinations after this incident! Ill make sure to tell everyone about this location. Little do they know I was a secret shopper

Rude employees. Id rather spend my money some where else!

We have shopped at many Castles locations in the past and NEVER received such awful treatment. Place is descent. However the older lady that works there is rude and judgemental. Ruined shopping experience. We went here looking for electrical toys as well as a New electrical neon wand kit. Never going there again. I believe the rude sales floor womans name was Heidi. She older as has a bandage on her wrist/hand. Calling their main manager as well as any corporate number to file a complaint. They need to hire a better staff member. If this is your first time going to a Castle store PLEASE GO TO THE OTHER LOCATIONS! They have friendly and helpful staff that not just know their product but also know how to treat their customers. Trust me it is well worth it.

I walked in for the first time and an old friend/coworker was working there [: it made me feel so much more comfortable talking to her about what to get. theres so many choices and selections. lots of kinky shizz. Ill definitely be going back soon for more things.

Horrible customer service gave me a bogus product Apache junction AZ anything for a sale

My boyfriend and I went in today and had an incredible experience. The staff gave us our space to walk through the store, but it was clear they were knowledgeable and helpful. I was pleasantly surprised to see a good sized section for FTM, including Rodeo underwear, as well as strap-ons. The store was very clean, and well lit. They offered to hold our products while we continued to shop and our checkout lady was very nice. She explained some details about the products we were buying and checked to make sure everything worked (charging stations/cords) worked before we paid. I would definitely go again, and recommened this place!

Never had a bad time ever... Always friendly always informed... Fun place to go

Very uncomfortable experience. The whole time, im browsing around, the lady that was working kept staring me down. She made me feel very uncomfortable and i just wanted to leave after that. But i went ahead and got my items and the same lady checked me out with a horrible attitude, if you want to have a comfortable experience i dont recommend coming to this location.

Went in here the first time with my sister in law about a year ago. The staff was super friendly and very informative. My fiance went in friday night to do some shopping for me and said the lady who helped him was a god sent, I am rather in tuned to agree. We went in again tonight to purchase some simple thigh highes and garters and where as the staff was a little preoccupied with some other customers, as soon as she was freed up she came and helped us out. Very friendly and easy to conversate with.Will definately be back.

Best place for dungeon equipment in Arizona...Friendly and helpful staff.

The staff was all very helpful and they had a lot of cool stuff.

This place is great, plenty of selection, very good prices. Overall a great friendly experience

So fun and so much cleaner and prettier than it was years ago!

Bought a new xl double sided dildo broke in half while in use. And I lost I my reciet plus the trip the the e.r to remove a in h of plastic out my anus

The people including the manager are horrible at customer service. God for bid i dont look a hair over 30 years old and didnt have my ID on me... All i wanted was some oral gel for my boyfriend... :/

I will never shop here again yesterday I spent around $400 1 of the items that I bought does not work they refused to refund my month I was spending upwards of a $1000 a week at this store what a stupid way to do business

I asked for help the customer service was very rude. Not going back to this store again