My Lady and I visited for the first time today. The staff was very helpful and respectful. We will return again.

Beautiful store! Beautiful products! Lovely staff, however the manager Kelly come off kind of rude and insensitive! The girl that was helping me (I unfortunately forgot her name!!) was very sweet, and I asked her a question that she didn’t 100% know the answer to so she went up to her manager Kelly and asked her (which I actually respected!) and when Kelly responded she instantly had an attitude and seemed irritated at her employee and told her “she should know that!” And then proceeded to answer her question! In my opinion that is completely unexplainable!!!! I felt so bad for that girl! I made sure to tell her before I left what a great help she was and that I appreciate everything she did!

Rude! Bad customer service.

Ive been coming to this location for years and have always always received excellent service and excellent quality items that have lasted me 6+ years. You gals make my husband and I so comfortable when we go shopping and I truely appreciate you all

I came here with a very special someone. Still makes me grin and have a giggle fit . There are a lot of excellent things to look at that tempt me. The ladies that were working there were encouraging, and, nice. They have me for futuristic purchasing. Great place for couples to explore more possibilities.

We went in to purchase our first toy, being that I have never bought anything like this I was unaware of prices and didnt really have alot of knowledge on the items. But I looked around and asked some questions. As the associate was showing us around she kept pointing at the items that were over $50, and because it was my first purchase I wanted to go cheap to see if I would even like it. So I settled for a $20 product. The associate kept saying oh this brand is no good, alot of people say it breaks really fast, thinking to myself, well then why would you sell such a product. So she went again and kept showing us all the expensive items and how they are better and are going to last longer. I understand all that but after she had been so pushy about it, I kind of got overwhelmed with everything and decided to leave without purchasing anything. I felt that if she had just let me be and buy my $20 item she would have made a sale, but instead she ended up losing a sale. I dont know if these associates are commissioned, but sometimes you just need to let the customer choose what they want.

Had a great, relaxing experience. My boyfriend and I went in for a toy earlier today and we had the pleasure of having Kayla help us out. She made the entire experience fun and relaxing and took the extra time to make sure we were comfortable with how to use our new toy and how to register it online (yeah, you need to register it online) and even added the customer service number to the reciept just in case something went wrong and we needed it replaced.

Staff follows you around like youre stealing the whole store. When asked about products they try to upsell you the deal of the month. I never want the deal of the month. Ive personally had no luck with these guys.

My husband and I visit the Merrillville store quite often and spend quite a bit of money each year. Unfortunately, our experiences lately have been quite tainted by the manager, Kelly. We visited the store NYD and took advantage of the 1/2 off sale spending around $300. One of the employees, Skylar, was a total doll, helping us find items of interest and explaining the products to us. However, the manager, Kelly, was visibly irritated and cranky. She was rolling her eyes when Skylar was making suggestions about shoes and outfits I was interested in. She gave us all a look of death when Skylar told us her name, and Skylar even admitted she shouldnt have done that. Its a retail store not a strip club for goodness sake. If providing your name is against the rules, give yourselves fake names like strippers do. Ridiculous. So, a friend bought me a corset as a birthday gift from LL and after wearing it for about 2 hours, the fabric began to tear away from the zipper, obviously embarrassing me at my event. I realize I didnt have the tag or receipt but figured it was worth a trip to inquire about options for a clearly defective product. The manager Kelly again stepped up and said nothing can be done and sales are final. She suggested I contact the manufacturer...which I did. The manufacturer said they do not deal directly with consumers. The store at which the item was purchased would have to contact them for a replacement or refund. So Kelly either doesnt understand the relationship she has with her vendor or she just wanted to get rid of me. Neither is acceptable as a store manager. Lovers Lane should stand behind their products and do what it takes to make their customers happy, especially good, repeat customers like us. Her treatment of Skylar, a rock star employee IMO, was completely unprofessional and out of line. On a side note, a few months ago, I slipped and fell on ice right outside the stoop during cold weather. Bloodied up my knee which has since scarred. I mentioned to Kelly that they really should put more ice out during freezing temps to avoid future falls and possible litigation, but she again passed the buck and said that was her landlords responsibility, not hers. Real quality management material here. Please let me know when she is no longer working there so we can revisit the store. We will be taking our business elsewhere until that time.

Great knowledgeable staff and very interested in helping to find the right product

I was very impressed with my experience at Lovers Lane. The staff was very knowledgeable of their products and were easy to talk to.

They have excellent window shopping opportunities

Rude

Overpriced like why are they open ? Geez