I can understand being busy. However, speaking as someone who works retail AND deals with buy online, pickup in store/curbside... It should NOT take THREE days to PICK an order (of 1 item) nor should it take 30+ minutes to DELIVER that order curbside... I have ordered online on THREE different occasions (both around a holiday and not) and the result is the same. This Michaels need to step up their game as far as online shopping, in store pickup.

This place has EVERYTHING youll need for crafting! All the supplies. Just not fabric on bolts but there is a small selection of yard fabric. So many project kits too. I bought all my Christmas gifts there this year! They have so many great deals each week! I had to download the app so I could use even more discountsand see more promotions.They have all the BEAUTIFUL spring flowers out too!*checking out can take a little time so patience is good to bring.

Nice Iocation on Hwy 55. We always find what we need.

I enjoyed the selection, but the aisles are so tall they gave me bad anxiety. The customer service was decent and the store was clean would be 5 stars if the aisles werent so tall

The day I was here the line for the check out was VERY long. no problem, the reason for 2 stars is because The Lady at the front of the store yelling thank you for your patience, we know the line is long were going as fast as we can was more annoying than waiting in the line. (Which wasnt annoying at all actually)

I got great help from one of the employees finding candle-making materials. Thanks! (Aisle 65, he said in the blink of an eye)

I drop some pictures on 09/22 and they told me that they were going to be ready on 10/06.I called on 10/05 they told me that they were going to be done on 10/06 ... I stopped by the store on 10/06 and they were not ready, they were behind and the told me for the end of the day I can pickup. I come back on 10/07 and the same. Today 10/08 I stopped again and nothing. I asked for my pictures and a refund and the lady all rude told me they were going to be done today. If a customer asked you for refund and their picture, you give them their thing and don’t give an attitude. You were 3 days behind and you didn’t even called to let us know.Very disappointed with this Michaels

Custom frame, the person behind the counter was very helpful!

Customer service not so good, definitely not very helpful and price discrepancy

Great deals. Use their app for a coupon.

Mostly wonderful Employees! I had a gal help with framing and she was amazing!!!

Very long lines. Is it just me or does Michaels have some of the slowest cashiers?

Employees were very helpful and very nice. Store was well organized and clean.

You can be sure to get useful rarely available items here.

Its a michaels. it has art supplies and framing, both of which are pretty decent for most people.

Usually stocked well, the store feels kind of crowded but thats just because they dont waste space. Id rather go to a cramped craft store that has everything I need instead of a big open one that is never stocked (ahem Joanns ahem).

Didnt have alot of stuff

They had some yarn at a good price.

Michaels is my go-to for crafting supplies, and this location is especially great. The customer service is great, and theres always a staff member around the corner to address with any questions!My only issue with this location is that the shelves can be a bit disorganized, especially in the art supplies area where all the pens are displayed, and sometimes in the yarn section, as well. I hope my comment will bring the store managements attention to the issue so it can be improved upon.Overall, lovely establisment! I recommend it!

Love it. Nice and organized.

Brought my daughters here so we can craft our faces off one Saturday. The checkout line was impressively long, but the pounded it out quickly. This is a very nice store and team.

Danielle made my covid 19 shopping experience extremely easy thank you so much

I was picking up an online order placed with the store. The order was very recently placed, and wasnt yet ready to be picked up when I arrived. The manager was helpful on grabbing the ordered items while I waited a couple minutes. The only issues I had were that the person operating the register was having difficulties getting logged into their online order system to locate the order, and the process is not integrated into the POS system that they use in their registers and they do not have a self-service kiosk to check in for online orders.

Great selection of craft products and a nice atmosphere.

Good selection. Friendly staff who knows the store and where random things are. Cashier was super friendly, even while training. Did a great job reminding about the coupons, knew the website to help as well.

Lots of empty shelves when I was there. Had 5 things on my list, left empty handed.

Good selection on acrylic paints. Wonderful sales and coupons.

Absolute worst customer service Ive experienced. I try to have patience with companies and be understanding but after them not following through on two promises (to have my order ready and when Ill recieve my refund) and horrible customer service throughout it all, I have completely lost all patience for Michaels. I placed an order onlike the other day to do a craft night. Online it said if I order it by 3 it is guaranteed that your order will be ready for pickup before the store closes at 6. I called in at 5 since I still hadnt recieved a confirmation email that my order was ready and they said there was 14 orders ahead of mine and its possible itll be pushed out to the next day. I told them I only ordered it because it was guaranteed online I could recieve it that day and they said they were really busy so there isnt anything they can do. I asked to be refunded if they couldnt fulfill my order and they said I need to call in to do that. I called back at 5:45 to see if it was ready and they said it was ready but they hadnt sent out the email that it was ready (how was I supposed to know?) So I asked if they could wait 15 minutes after they close at 6pm to so I can come pick it up since I live a half hour away. They said no and I would have to get it in the morning. I called the number I was told to call to get a refund and it told me I need to go online. I went online and waited about 10 minutes in chat then got kicked off the chat after the system timed out. I went on again and waited about 45 minutes to speak with someone and they told me they would have my refund processed within 3-5 business days. After 5 business days I still hadnt recieved a refund so I went to the chat again and they submitted a case since no one was available to help and said I can check the case email to see the process. They never sent a case email so after another day or 2 I went online to the chat again and I am currently waiting with over 100 people a head of me. Absolutely the worst customer service experience Ive had. Michaels is great for crafts but based on the service Ive had and the minimal help I wont be shopping here again. I reccomend Hobby Lobby (or even Target / Walmart they have the same types of products normally for cheaper)

Cant walk out empty handed! Such a beautiful assortment of seasonal florals. Friendly associate, made sure I had a rewards account for best savings.

Your website says to check hours of operation regularly for changes. It said friday 9am to 7pm. 6pm they were announcing they were closed. Please update your hours of operation

Researched Sakura Permapaque markers and visited M.G. store based on that information, this store only carried the Gel Pens in the Sakura brand, internet advice not so hot on availability.

I found everything I was looking for and the cashier was very nice. I will be going back again.

Great selection of crafts, paper, florals, etc., but were looking for wool yarn (closest they had was 50% acrylic/50% wool).

The store is good. It has everything that a crafts store should have, including a decent seasonal selection. I am not the most artsy or crafty person, but I get weird projects in my head that I just have to do because I cant stop thinking about it until i do it... that being said, weird projects require weird tools, and 9 times out of 10 I can find it here. The only thing that I can say that I dont like about the store is that it a little cramped (but that really cant be helped) and i think there are only 2 or 3 registers, so it can be a bit of a wait to check out if it is busy.

Great place to use coupons at and to wait for your significant other to finish shopping.

Had everything I was looking for.

Michaels custom matted and mounted prints in my moms antique picture frames. They spent time with us to get the colors and dimensions of the mattes perfect. The results were spectacular.

Like to look at cake decorating supplies but watch because they have combination of store brand and Wilton. Not sure if interchangable.

Clean bathroom. I got greeted at checkout. That really makes A PERSON FEEL IMPORTANT Love

I liked this store. It had a lot of interesting items.

Great sales. Always has great crafts ideas and their Christmas decor is amazing.

Very nice store....

Nice store, always has a lot of products that are out of stock though

Very nice and clean store. The framing department is extremely helpful and willing to help navigate budgets and what would work best. Lots of clearance throughout the store.

Cashier helped clarify current deals. We were very impressed with this quality of service. We will be back!

Great service, and had everything I went there for. I got 60% off, my most expensive item thank to an online coupon and 25% off the rest of my purchase. Join their website for great coupons, and deals. Im into several mediums and they almost always have what I need. The service as a said is top notch. When I couldnt find the item I needed, one of staff went in back to look for what I needed, and volunteered to get it to boot. Great experience.

They have everything, and I found the staff to be friendly a very helpful.

Love the sales.. Need more fabric cutters

Friendly staff and willing to help with all questions!

Very helpful staff

The experience could have been better if there were more workers to help you. I went to three different Michaels BC, Ply, and MG. Wanted to pick up more yarn to finish a project. First couldnt get the yarn didnt have it in at any of the stores and second couldnt get help to even ask if any was coming in. I did try to fine an employee with no luck because of so few of them. And to top it off the yarn department was a mess. With open packages with low supply of yarn.

I go here when I have to. Typically, their shelves are not well-stocked, everyday craft items are heavily picked over - lots of empty space. If you are looking for seasonal, this is the place - they have plenty, although prices are middling at best. More is available on-line, but then you can go cheaper somewhere else. Finally, the cashier asked if Id found everything and I told her I might have settled (didnt find exactly what I was looking for). She had no comment, just asked me to join their rewards program. Why would I join if you dont carry the things I need? Just saying.

Nice, Neat and organized. Good stock on everything. Friendly staff.

Checkout is always painfully slow. Im unsure if its Michaels in general or this store in particular. Waited for four minutes while employees chatted at register before they started to check me out. If they had chatted while doing so it wouldnt of been an issue but waiting for their casual conversation to end was maddening. Go to Hobby Lobby or Big lots. Better prices, better checkout and between the the two of them youre likely to find all the same stuff.

Love Michaels! I am giving this Michaels 4 stars for three reasons: 1) its too small 2) its organized differently than some of the other Michaels Ive been to, so I cant find things as readily and 3) when Im trying to find things, theres never anyone around to ask!That being said, when I have gotten help, the help has been excellent. The checkout line has just been set up so its more consistent with other Michaels stores, which is helping with efficiency at checkout. I have always been able to get what I need at this store, but again, its just a little small so the selection in some areas isnt as varied.

Love micheals

This place has everything for crafts!

Found what I wanted!

Super helpful in professionalism and a beautiful smile .. Dannelle made my night.Thank You for having her on ur team

There are never enough cashiers when there is a line of people. It always takes the irate 15th customer in line to demand help be summoned. This is my experience almost everytime I go there on a weekend.

Good for dungeons and dragons game master props.

Being a guy, not a store I frequent often. Went in for specific items and they were out of stock of nearly everything I was looking for.

They had what I needed and staff was nice and helpful

Whenever I need craft supplies, which is quite often, my number one crafting go-to is Michaels, no matter what city I happen to be in at the time. This store in Maple Grove receives 4 stars from me. The only reason I do not give it a 5 star review is because I feel that they no longer seem to carry the amount of holiday paper crafting supplies they once did. Also, I have noticed that there is very seldom anything new and different especially in the specialty papers and cardstock options.When it comes to getting the basic supplies for all of my crafting needs, I am still quite satisfied and will continue to do my shopping here...especially when I have a coupon in my wallet!

They were all very helpful. Great customer service.

Hayley at the checkout counter was fantastic! She helped my daughters and I find what we needed, with a great professional attitude. Thank you Hayley, keep up the great work!

Cashier used a coupon she had behind her desk. Saved me 20%, much appreciated!

I went to Michaels to get a non-toxic washable paint. Aka kids paint. I asked 3 different employees and they either led me to acrylic paint (toxic) or they said they don’t have anything like that. I knew that wasn’t true and I was honestly so surprised that none of the employees could help me find such a simple request. Another customer overheard me talking and eventually pointed me in the right direction. Very disappointed with the customer service and how the employees are clueless when it comes to what they are selling.

People are always ready to help find a product and they usually have a good variety of products

Big and full of fun stuff to buy.

Staff was helpful. A good place to locate hard to find materials. In my case it was leather cord.

Love it

We had our daughters birthday party here and it went great! Would recommend it!

Had a wonderful time here with my family. We were shopping for Christmas decorations and Michaels had a plethora of options for us. This store is packed from the floor to the ceiling.Wonderful staff as well! We packed two carts

I have to go with my wife to this store. If not we be broke. Always head to the food section. Like the variety of food from other parts of the world. You get 4 stars because of our variety.

Lovvvvve this store... always great coupons and deals to

Fantastic array of craft items. Great selection of breads and fabrics. Every holiday they have a large selection of decorating items. Tons of photo albums and scrapbooking items.

Im into a ton of different crafts and hobbies, but during this trip specifically I was looking for a dot journal for my 2019 bullet journal. I had checked two places already, and when I arrived about 20 minutes to store closing, I was never greeted after walking by 3 employees standing around talking. I am all about customer service, so that was a little disappointing. When I finally find the dot journals, they are not what I was looking for (super thin paper), so Ill have to order online elsewhere. Even though I didnt find what I was looking for, Ill be back. I forgot how many crazy good deals there are at Michaels.

Great prices. Good selection.

Stock levels seem kinda low, northtown Michaels usually has more of a selection. Staff is always friendly here

We went to Michaels for fake snow for our villages. It was confusing on where to get it. We got it, then went in line; the service was terrible. We felt like mules being shoved through the line and the person that served us was too casual, at best. My comment when we left was who is managing this place? Because it seemed like no one cared. I said that as an employee rushed right between us to get to the registers. It was not a good experience. Based off this experience, Id rather not go back again.

Its Michaels....they have literally everything craftsy or artsy. My daughter oood and ahhhhd the whole time!

ALL calendars were supposed to be 75% off. They werent. Stopped by for nothing.

Had picture frames buy one get two free, great buy

The checkout lines are almost always long. However I would attribute that to people unprepared with their coupons instead of the cashiers.

Lots of fun craft ideas

Extremely slow checkout process, self checkout would have been nice

Has a lot of stuff for people who love to diy! Good prices!

Very helpful customer service. The custom framing employee was very helpful in costing the right mat and frame. She did not try and push me into more expensive options and she understood that I was on a limited budget.

Have gone back to store twice weeks apart for a specific picture frame. Still none in stock. Very frustrating.

Great location. Great craft stuff. I get dragged here by my fiancé which loves there selection and awesome prices. Remember to bring your coupons, oh and they also accept competitors coupons

Good selection of craft supplies. A bit small, but has a little bit of everything. You can only use one coupon per purchase. Generally clean and organized. Friendly staff.

Every art and craft you can think of at reasonable prices. Always have a coupon on the mobile sight!

Wonderful arts and crafts store

Lot of sales going on.

Fun to browse, great deals!

Cassie was a great help and was very friendly.

Kinda crowded, but they usually have what I need.

Friendly staff. I wish they had more of a yarn selection ;)

Great customer service and fun craft ideas for school age children ! Made a fun day of redorcating a childs room, with the help of your crafts!