I had a canvas customed framed. The young lady Hannah was so helpful. Gave great suggestions. I was very pleased with the outcome. It takes about 3 weeks to return. I cant wait to see it. Thank you Hannah...

I came by here with my daughter to try and pick up some items that she needed for school. We had one of the employees come out and help us locate the items that we needed and a timely fashion. We found several other items that were adventurous in this store and we decided to purchase them as they were slightly less expensive than the items we found out of the adjacent store.

Well stocked, quick check out. Nice overall.

They have some really cool stuff.... The cashier was so sweet she took the time to explain items and things to me. Enjoyed the cultural experience of sorts

This is a great art/craft supply store in Lewisville. They carry high end professional brands - especially paints like Golden acrylics and Daniel Smith watercolors. They also offer coupons most days - just go to their website to download. Also, you can sign up for their rewards club (free) and get special offers/coupons sent directly to you. And the BEST thing about Michaels is their new Maker Space, where they teach classes, but also let the public come in and create. (See pics below) So glad we have this great resource in our community!

Anytime i come here there is one cashier and a long line when there are employees just standing around not doing anything. One time I was checking out and the cashier left when she owed me my change. So I was standing there waiting and the manager comes up and says “ um what are you doing” with such an attitude I replied”waiting for my change “ literally don’t know how a Michael’s store could be so bad

I called to ask a question and they were very rude. It was a simple yes or no question, and instead of simply answering me the associate treated me like I was a child. I am very upset and highly suggest not going to this or the Denton locations.

Good trip had what we needed. I was in and out in five minutes.

I love this Michaels! They’ve always had great service and the nicest employees. During the shut down, I placed my order online, it was ready the next day, and brought to my car for curbside delivery. Such a smooth process!

Love the many options and in stock items! Im a soap maker!

Michaels has a very wide variety of craft supplies. The store at Vista Ridge is clean and well stocked. Customer service is excellent.

Fun place to get craft supplies.

Drove a distance for something Shawn on line as being in stock. Everyone was courteous, but couldnt locate product.

Always great selection and good customer service at checkout. Dont forget the Michaels app coupons!

I feel this store has the best customer service in the chain. It feels like the staff loves their jobs....which makes it nice to shop here. The shelves are always stocked and organized. The staff is always helpful and perhaps more importantly knowledgeable.

Good store, easy to find things. I am only deducting 1 star for the store feeling a bit dated and in need of a refresh.

Very nice and large Michaels store that was very clean and organized! Thet definitely couldve used more associates to help with checkout as the line was very long.

Best craft place ever! You will find everything for all your crafts and hobbies. They have a huge frames collection and custom frames too.

The sales are awesome! The staff seemed to feel rushed.

This place has so many knick knacks and patty whacks. Need a hobby or even a side hustle in the creative department, this place is the spot for it. Make sure you get there on time because they close right when 9pm strikes...lol they play no games in making sure they get back to their families and homes. Overall awesome experience.

I called in to have some information regarding their inventory and they just hung up on me!!! That’s very low of them. I agree they should hire people with good customer service!!!! This happened today 10/30 around 6:30 pm... I wouldn’t be surprised if people stopped going to this location for their poor customer service.

PLEASE HIT THE LIKE BUTTON AND FOLLOW ME ON GOOGLE Michaels have a large variety of arts and crafts a picture frames of artificial flowers and also crafts for children as well

No help given when they saw me waiting at the back counter.

Clerk was not wearing mask! Some wear them on their chins. Whats that about?

The In-Store pick up option is a joke. I placed an order yesterday(Saturday) around 5 so I knew I wouldn’t get it until today(Sunday). I called them at noon to ask how much longer and was told 1 hour. It is now 3 o’clock and still no word. This has happened any time I do this option. Why don’t I just go to the store and get my items myself you ask? Because I wait just as long in line that I do sitting at home due to there being only one person at the registers.

Love this store. But managers getting very testy when you have to return items and might have mistakenly misplaced your receipt. And being pregnant, focusing on anything is a job itself. Thumbs down.

They always have what I want. I ordered vinyl online it was on sale. Online ordering is difficult though. Was supposed to be ready by end of day. But was not so called and they had my order ready. So many steps for.me to get my stuff. Its irritating I will go to the store instead of online. Unless the deal is good.

Low stock at the time I was here . Probably COVID related.

Lots of fun stuff for hobby and home holiday decorating with ridiculously high prices. To pay a reasonable price for anything you have to follow a maze of coupons and misleading sale signs. Shelves are well stocked and the employees are friendly.

Endless opportunities for your imagination!

Very clean store, if theres a line theyll call for back up so theres hardly ever a wait here. Prompt, friendly service and a clean store! What more could I ask for. Thanks guys!

Found these great Christmas gift treasures and so much more stuff at Michaels.

I adore their value packs of canvas and the shipping makes shopping so much easier!

Staff was very friendly and helpful. I was asked if i needed help finding anything, and they knew right where to go. Very pleasant and knowledgeable. The store was clean and hide a light scent cinnamon and vanilla. Very nice. Prices are reasonable and the always have something neat on sale.

Good selection, clean store, good discounts. But there is always a line to check out, and one cashier (who always seems to be on the register) seems reluctant to call for backup even when there are 4 or more people in line. Not a good place for a quick shopping trip.

Comfortable store, friendly staff

Basic art supply. A little disappointed in the quality of some products. Cheap and over priced

This is the worst Michaels I have ever been to in my life! Disgusting bathrooms, an unclean store, and no one around to help. You should be prepared for the holiday rush. I will never go back here ever again!

I love shopping here. I buy all my DMC cross stitch thread here. Needs a larger cross stitch pattern section, though.

A lot of items were overpriced but they did have some items priced reasonably. They even had one item I had been wanting for awhile, regularly $55, got it for $15. The strings of beads is what I usually buy when I go here, which are great deals when theyre having buy 1- get 1 sale. Theyre great for making your own jewelry for gifts or sale. Not too many sterling silver findings, and what they do have is silver plated over copper.

New make it - take it area at the front of the store is phenomenal! Also appreciate the wider aisles/less clutter.

Michaels was a very wonderful store that you can find your arts and crafts materials. I found two wonderful bandanas one is for Breast cancer and the other one is different. The service was very excellent too.

I always find what Im looking for & more. Great display of product as well. Great staff, helpful & courteous.

The prices are higher than I expected but they offset this with their ongoing discounts and coupons. The checkout process could be a little better but overall they usually have exactly what I need and them some. Not to mention this location is clean and the staff here is always friendly and helpful.

Always has something I cant live without

The new makers space is awesome. Calendar of events on the wall. Helpful associates to help you along.

I love the large number of different crafts, and craft projects that they have to do!

Whitney is great! Super patient and a great teacher! I LOVE THE MAKERS SPACE!!

Who doesn’t love Michaels?! Subscribe to mailing lists to always be in the know on sales. This location has really good selections and helpful employees

I like Michaels. As long as its one of the big city stores. Much more to see and buy. Unlike the one in my home town. Its too small and doesnt offer much in the way of crafts. Much less model building stuff I had to go to Hobby Lobby or order online. For others Im certain its perfectly fine. But for me. I was honestly dissapointed. The Michaels in DFW was awesome. Several locations to shop at and tons of inventory.

Aren’t masks mandatory? Lol staff lets anyone without a mask walk in

An example of how retailers should be. Great promotions and just about always some Deep Discount sales every week.

Was impressed with there Halloween stuff and I like they are offering classes

Always have affordable picture frames.

So this Michaels I went to is in Lewisville it was extremely clean well-stocked and nice people working

Came to Michaels because they had $2 arts and crafts and my kids love making thing. It was a good filler for the day!

Excellent collection as always. Coupon circus gets on the nerves at times. Most of times the coupons that you have so carefully clipped dont apply to that specific item you have in your basket :D

I Got too much yarn on sale or clearance. But thats ok. Im happy!

Always has everything I need when I need it.

So i’m currently waiting outside at 7 in summer because the guy wouldn’t let me in. they’re closed but my sister is in there. he wouldn’t even let me wait in the walkway where he was standing, the weather is in the 90s. ive been here many times before and the customer service is absolutely terrible. they never greet anyone or offer any help and the lines go on forever. i work next door and ive been there a lot, i strongly recommend against going there.

This is one of my guilty pleasures... My bank account is never in agreement with me

Strick coupon policy. Cashier would not let me use coupon because. Said one coupon per customer household per day. I was with my father, separate transactions. He had coupon from website and I am a registered member with coupon. We told her we dont live together. She said she needed to call manager. No thanks. As opposed to Joanns across the street. They literary have a worker walk up to us and hand us coupons. And you can use many and they ate not rude about it. So just go there. And if you need to buy something here just buy it online or else where. There is also Hobby to go to as well.

Clean, model kit selection is slim

Nice discounted place that also accepts up to 2 coupons per customer and they will match their price. Awesome deal!

Michaels is my favorite craft store. I feel like they are more art supplies less idk like frames and fake flowers? Compares to others like Hobby Lobby. If that makes sense.

This one is 2nd to the store on MacArthur and 635. Lots of variety, always clean and open, and the cashiers are always nice.

Loads of jewelry making items or crafty things. Theres a big selection of frames. Clean store. Check it out

I was patiently waiting for help and when someone did help me they responded with its been busy and i have customers ... uhh yeah. Im a customer! So needless to say i apparently have to stand here and continue to wait while customers are helped. Since i guess im somehow not a paying customer

Came in looking for testors hobby paint and it was readily available. I had trouble finding it in store but the associate that helped me was very knowledgeable about her store. Great experience I will definitely return for future projects.

Great place to get what you need.

My curbside pickup was not ready when it was supposed to be. When I went to the store to pickup the item, they said they canceled the order and I would receive a refund. An hour after I left, I got an email telling me my order was ready. I had to cancel it and request a refund which takes 3 to 5 days.

Its toss up. I love Michaels and Hobby Lobby equally. I do enjoy that Michaels for their selection of art supplies.

Its hard to rate a chain store. They are all almost the same. That being said. This store is clean. The employees are extremely helpful. I think the prices are reasonable but, the sales are terrific. Items are plentifully and usually there is a few options to choose from. Thank you!

Favorite place for baskets and hobby items. Plus its always neat.

I was able to find what I needed thanks to the employees on the floor. I didnt have to go looking for them. The cashier was very friendly also.

Great place to find crafts

Super friendly and helpful staff especially the guy at the photo counter

Michaels has just about anything that you may be looking for especially if youre doing crafts. I go there is purchase items for jewerly making. So many things to look for in all departments.

I enjoy shopping at Michaels because of the several arrays of products and items they offer; but I was dissatisfied after my last visit. I was excited when I saw a sale sign in front of some jewelry I was interested in. The sale sign showed that If I purchased an item at a specific price then it had a new lower price. When I got to the register the item scanned at full price. I mentioned the sign in front of the jewelry to the cashier. She basically ignored me and did not even attempt to show any concern about me as a customer and the issue that I spoke about. I felt like I was talking to a brick wall. That really upset me and I told her to remove the jewelry from my transaction. This is not even the first time Ive had to deal with rude cashiers at their stores! They should only hire people who want to work and provide customer service!!!!

Everyone is rly nice and I found charcoals, canvas, and sketchpaper i needed. Its always perfect. Its definitely my fav store. 10/10 would art again

Cool place

Needed a hot glue gun, they had a selection of them. Five stars.

Little more expensive, and a little less stuff. Seems to be the way of these big corporations. The staff isnt even knowledgable. They wonder why Amazon is taking over.....

There is ALWAYS a long line with no consideration of this fact, apologies, or acknowledgment. This store is consistently unhelpful. I am making a blanket with yarn specifically from this store. Next time I will make sure I use Hobby Lobby products, as their service is consistently friendly and their staff appreciates its customers.

Think we are done w/ Michaels!! Have tried to communicate our concerns at the corporate level but Michaels corporate just passes the buck back to the store level only management. Hard to get any results when the person or persons you have the problems w/ are also the judge & jury of the problem. Somebody named Mike has been given the title of District Manager but apparently its just an honorary title, which is sad, because solving problems that diminish sales isnt part of his job description. I feel sorry for the store staff. We really do! You get paid peanuts but are left in charge of the duties of the BMW driving Southlake living corporate execs. Sad excuse for Dallas brand company! If things are handled this poorly in your own backyard I can hardly imagine what its like away from home! Im glad the 1973 founding fathers cared! Those were the days!! Congrats!!! Yll, meaning CORPORATE, just lost a costumer of 46 year!!

I love this place however, everytime I go in they have 1 or 2 cashiers. You wait forever to get out.

Very helpful people and kind and if you remember do you the coupon, You can get some great savings

Picking out a mat and frame. Good price and professional help choosing the style I wanted in the price range I could afford.

Good

The store is like an oasis for artists. Its clean and quiet.

Very nice place. I framed a painting there and it came out amazing!

The glue is honestly to die for

First time there. I love it and very friendly staff

Newly added creative section love it

Michaels always has what you need and something is always 40% off!!

Clean. Staff are helpful.

I love how they always have everything I need! Perfect for crafting projects and school stuff! The customer service is also amazing. The staff is always so happy to help everyone

Nice selection of goods. Poor selection of help. Short staffed

I used the framing department. Work was completed prior to promised date, and was exactly as ordered. The staff was efficient and courteous.

Great sales, but Id rather just see the low prices instead...