It would be nice for the clerks to know something about crafts. I had to return a pair of knitting needles I need a different size because so I asked the clerk to see if they had any in stock. She then contacted someone else in the store to see if they had sewing needles. Now knitting needles and sewing needles are two completely different things. Fortunately someone did understand what I was asking for, nothing out of the ordinary by the way, and I got what I needed. Please train your clerks on the rudiments of general crafting and the difference between knitting needles and sewing needles. I didnt think that that would ever be an issue.

I called ahead to see if they had quart Mason jars by the case. The associate was a very nice young man who checked with his manager to see if they had the jars she told him yes they did. So I drive 20 minutes to find out they dont. Seems to me the manager was listening closely to her employee. Then they want $2.99 a jar. Can you say price gouging. Boo Michaels.

I love Michaels, customer service is wonderful here all you have to do is ask associates will guide you in the right direction, very pleasant willing to help out giving all the information you need on an item and where to find it THANK YOU!

Love!!!!

Very clean well set up for covid and very friendly staff

Tons of variety and the coupons are hard to beat. There was a lot of clearence so I was able to get the best deals ever!

I hate giving bad reviews but the staff here are often lacking. Their selection is fairly decent so I’ll account that in. Today myself and another customer waited back at the framing section and pushed the button over six times and even after 10 min nobody came to help us. We could even hear somebody behind the framing wall moving around. I finally got up to the front of the store to ask them if they could look something up because online it said in stock and after asking an employee twice the lady still refused to even look it up for me because she said “if you can’t find we don’t have it.” It’s no big deal if it’s out of stock but when I talk to a customer service employee I was hoping for some customer service.

Nice store, well organized but what happened to all the fabric?

Love the selection of craft supplies and the sales are very good also.

Nice place. Certain items seems a bit overpriced.

Big store little pricey on decorations but Im cheap

Great stuff for a reasonable price

Love the stuff wanted to buy just about everything!!!

Ordered same day curbside pick-up, didnt get an e-mail the same day, called the next day and was told my order was the first pick. Got an e-mail saying its ready, came an hour later and was told they dont have an order, one employee waved me over to ask about my order because they couldnt find it, a guy came over behind her and told me to get away??? I was told to call back to find out what my order was and then told its not ready. The employee was nice but the other gentlemen was terrible.

The manager Valerie really knows her stuff! Not only did she help us with every possible art term, what exactly we needed from the canvas, to the type of paint to the type of brushes but she also goes above and beyond in customer service. Shes super knowledgeable and very kind and patient. We will definitely be back again and again! Havent experienced such great customer service like this in a while!

Great staff and lots of product in stock. Store is super clean and organized.

Great store! My go to place! This store is clean and staff is helpful and friendly

Mostly because they have alot of stuff for Crafts. I paint Rocks, so I can find my stuff there! They are good about keeping their stock up- one thing though, it would be nice if the Cashiers spent some time out on the floor, helping people with questions, finding stuff, etc. Mostly when going in, I hardly ever see any associates out and about that are able to help. Hope they change this if they want business.

Greater prices for fall decorations than anywhere around

Its a Michaels. Its clean and well stocked with all of the stuff you expect at Michaels.

It always seems hard to find someone to ask where a certain product is, and when I do see an employee working the floor they seem to avoid eye contact, giving an improvement that they dont want to help customers. Other than that, the store is always well stocked, organized. There are times when I have left empty handed simply because there wasnt enough variety of options to choose from.

Has almost every crafting supply you can imagine

We really enjoy This craft store great values and friendly people

You can bet your LIFE that they wont have your curbside pickup ready the same say as advertised

You have to look for someone to help you. I think there was one person on the floor to do this.

Very great customer service!

Crafting Central!

Outstanding resource for not only art supplies but expertise and advice from skilled and multitalented customer service associates.

Nice. Love the new location. Bead selection is better than other craft stores but could expand.

Did a craft with our kids and it only cost us the price of the main part. Which was $5. We were able to use a coupon which brought it down even lower. Great experience for our kids

Lots of good art supplies and friendly helpful staff.

They dont carry much stuff anymore for cakes like they use too

That manger Valerie is such a great person and help me find all the right stuff. Give her a raise

Crafts store with great prices and a wide selection of art supplies.

The lady that work at the cash register is very nice

I really live when they have their T-shirts and candles on sale. Allows you to stock up on basics and get ideas for home decor.

Nice place usually can find what I want.

Loved the Halloween decorations

Love the craft supplies. Reasonable prices.

Nice place to shop but they didnt have the small cooling racks. I was so dissapointed.

If you are an artist and want good products at good prices, this is perfect for you. You can find almost anything you need here.

Cute!

I dont go here very often but when I do I really enjoy the experience. Is never crowded or loud and there and people always there to help. Its really quiet so if you want to shop without talking to anyone this is a nice place to go to. Sometimes it can be hard to find something, but its easy to ask someone for help. Overall I would recommend this place for anyone who live arts, crafts, And or anything DIY. (as long as you are willing to pay more than cheap places like Walmart.)

Good selection of many types of items.Some prices a little high, but often sales.

Love this store. Everything you can imagin. Its here.

If it is any type of craft item you need, Michaels has got it! Their professional framing department is too notch. I prefer Michaels over Hobby Lobby any day.

Oh my its very hard to pick out what you want, cool things to buy there

Great for all your crafting needs! They didnt have something in store that I wanted so they gave me a coupon for free shipping so I could buy online

Found the photo frame I needed.

One of my favorite places to go

Staff went above and beyond

Had what I needed as always, thanks!

Lots of craft and hobby things. Love using coupons too!

The day before Halloween I called the store looking for ghost cookie cutters. The sales associate said she wasnt sure if there were any left. She then placed me on hold to search the store. She was able to find two on clearance and told me she would put one behind the register for me to pick up. I really appreciated the time and effort she put into helping me. Happy customer!

THEY HAVE IT ALL......just bring the bank .. $TUFF I$ CO$TLY...

Love the staff. Love the variety. Love the services. Sometimes its hard finding someone on the floor to help you because the only three employees who showed up got stuck on register.

Good Inventory and prices. Unfortunately not many associates on the floor if you need help.

Awesome pho and good Thai tea

Cant wait to see what I can do with the new beads

This is not the place it used to be. I used to go to Michaels for any and all my crafting needs. Paints for models in colors that were hard to find, bolts of cloth, right down to paint by number books and sheets. The longer time seems to go the less that Michaels carries. The site itself is fine, its clean, and the people are approachable, but as I finish looking around every visit I find myself not buying anything more often.

Definitely need more workers, especially this season!!!

Not enough cashiers on duty. Management should bring more personal on!

Always love stopping in to check out their jewelry and their stationery areas! Staff has always been helpful and pleasant!

It was fairly nice but the employees there knew nothing about crocheting

Love the variety of art supplies!

Went today for custom framing a picture for the first time. The two ladies at the framing desk were extremely patient and helpful. They made several great suggestions that really brought out the best in my picture.

They dont always have what I need

Always find something interesting.

The store & the associates are awesome. Dont sign up for emails though. They never end! I tried lowering the amount, but that didnt work. I finally opted out altogether.

Very poor customer service.

Clean and sales galore

Got some nice stuff in there

My Favorite

Excellent store & prices.

Always has everything I need for crafting

Great store, we could walk there.

Cool place for arts and crafts

Large selection of craft items. Friendly and helpful staff.

I love the store and the wonderful digital coupons in my email. It makes checkout so much quicker. I always spend way too much money when I go here ! Lol

Always good experience.

Always find what I need here and so much more.

This is the place you wanna go for all your craft making needs. I love looking n getting ideas!

Clean area, not bad, I only went there to find what I need for my paint

I always enjoy going to Michael:s whether I buy or just get new ideas

I love Michaels for any craft supplies, they can be a bit pricey

Very nice and clean place. Shelves were stock and staff was nice.

Great staff, the store is very organized and clean.

I was very will please with the service the ladies were very helpful..I will be going back..

Always have great selection.

Was impressed with this awesome store! Great decor! Cashier was friendly and helpful

Love all stuff there and the manger was a great help .getting flowers for my daughter

Very courteous, helpful and friendly.

Seems kinda short staffed but when I was able to get help (At the checkout counter) when I was asked if I was able to find everything okay. I then said no of which she proceeded to help me with accurate and friendly service.

Finding an employee to help me was difficult. Found items myself & am pleased with them.

Awesome. Had all my husbands drawing needs, pad, pencils, etc. Excellent help. Clean store.

I bought my mom a gift card from the Michaels in Lebanon on Quentin rd. Last night it was stolen by someone at the ruby Tuesdays next door. The manager there claimed that they found an empty envelope. The manager at the Michaels was able to help me get my issue cleared up, very nice staff.

Love this store. Lots of specials and helpful friendly staff

Great customer service

$11 spray paint? Yeah right.

Found exactly what I needed!!