I should make it clear that quality is not an issue here. They are really good at what they do and absolutely worth the cost. I took numerous pieces from my extensive animation art collection here and I was happy with everything they did.... until the last piece. When I picked up the last piece they did for me - over two years ago at this point - I found that the paint on the artwork - a piece worth roughly $900 - had cracked in the framing process. Animation art is very delicate, and this was something I reminded them of with every piece I dropped to them. Of course I asked if the framer had noticed it, and the framer indicated that he had. I next asked why he didnt tell me, and he responded that it was not his fault the art was damaged. I was really surprised by this, because the main reason I went to them is because I was assured they would be very careful with my artwork and that they would always make things right if there was a problem. I explained that this could only happen if the piece had been placed under stress, that I had been collecting for years and I knew the signs of animation art that was not handled properly. I was told point blank that they were not responsible for it. I explained that repair for damage of this sort was not all that expensive, but on principle I really believed they ought to make the situation right. I was again dismissed.Obviously I was really disappointed by this and I very politely let it be known when I left. I told him that it was foolish to treat a regular customer like me so callously. I reminded him that my collection is enormous, and told the framer that Id be taking my business elsewhere.Sometime later I received a phone call from the framer who had brushed me aside. He informed me that they were now willing to take on the cost of the repair - I estimated $200-$300 when he asked - and that they would be willing to apply that to future framing costs. I repeated my frustration, and told him Id contact them in the next month or so.However, the more I thought about it the less comfortable I was with continuing my association with that specific framer. I realized that the only reason he was willing to work with me is because I spend thousands of dollars per year on custom framing. To me, thats not the kind of person I want to work with and In the end I simply paid for the repair myself and walked away. Framing art should be fun, and for the $300 wasnt worth the stress of having to work with him again.I am still upset about my experience, in part because its really hard to find good framing in Las Vegas. But at the end of the day: 1) the art was mishandled; 2) the framer did not inform me of the damage; and 3) I shouldnt have had to pull my business for them to agree to do the right thing.To be fair, I dont hold the owner responsible. If I had to guess, Id wager he was the one who told his framer to call me and agree to cover the repair costs. Hes a really nice and honest person who does great work - in my experience - so this review should not be read as an indictment of him. But I would definitely caution anyone bringing their art here to only trust him, especially if youre bringing in high end original art.

I am an art dealer and have a lot of experience with framing .Randall’s art and frame is very professional and they give great advice, they take their time to advice you and the framing quality is very beautiful.The prices are cheaper then at previous places I have been .I can only advice that Randall’s art and framing is the place to go here in NevadaThank you

Been using Randalls Framing for years now. Theyre the best in town, great friendly team with an amazing end product.

Found out about this shop through a coworker that works in the arts. Decided to try them out on a concert poster that’s going to be a gift. Incredible job, great prices and couldn’t be happier. Extremely knowledgeable and upfront about everything. Even have some tips on shipping and other random things you wouldn’t get from a chain. Will definitely be back with more work for them for my personal collection. Wouldn’t hesitate for a second using then again.

Super professional, helpful, swift, and friendly. Plus Randall just gives off pretty laid back vibes which makes it fun to deal with him and his staff.

Good customer service and excellent craftsmanship

First impressions; really good service, very friendly staff, and very affordable prices on custom framework.

Randall will work with you on a lot of different things...hes very creative..love this place

I had 2 items framed here. It took a bit longer than expected but my items turned out perfectly. Not a chain which is great.

Did work with him for many years they do high quality work professional atmosphere

Randy is amazing... Touch up and print of my canvas with great price. Jem in Vegas.

Amazing job!

Great staff and quality work. If you care about the item you are framing, dont go anywhere else.

Great service! Very accommodating! We needed something custom framed on extremely short notice and Randall really came through, and was very affordable! I highly recommend this shop.

Loved the work and the people! Got to meet the owner, Randall. He was so efficient, intuitive and enthusiastic about helping us create the right feel and look of the prints we brought in. That personal touch really sold me. Hes also an amazing photographer who really captures the spirit of his subjects, mostly desert landscapes, birds and wild horses!! All for sale! Next time Im bringing cash for one of his photos!!️

This place is the best. I took three custom pieces there and they patiently helped me determine the best frames, glass, and mattes for each piece - all for a great price. Very friendly, very kind, very talented. I will definitely be going back there again in the future.

Excellent shop does high-quality work for reasonable prices and their suggestions for framing options were especially helpful.

Always a great experience. If you want your artwork job done right the first time, this is THE place to go. They listen to your needs, make recommendations if necessary, and complete your job in a timely manner. I believe the price charged was fair.If you value your artwork and you want a good job done, this is the place to go.

The gentleman working inside was extremely nice, funny, knowledgeable and overall, just presented the business with genuine couth! Would definitely go back in the future!

Customer service is kind and considerate. Prices, selection and turnaround time were perfect. They really made me feel valued as an artist and customer. Best of all, my clients enjoyed them as well, yeah, really nice guys.... Thank you!

Happy with their framing and service

Jack was awesome. Great customer service. Jack really came thru for us. Would definitely go back and recommend for ANY & ALL art & photo framing. Thank you again Jack-visitors from Texas

I recently had a painting framed here recently. Jack, one of the shops owners helped me pick the mat, glass and frame. I dont have any idea how to frame something, or what would look good around something, so I relied heavily on his advance. The framing came out better than I could have hoped. This place has a good feel, and the pricing was fair. 10/10.

Great frame shop in Las Vegas. Highly recommend, staff take their time to understand what you want, discuss prices and give feedback.

I just like how in the back of this store you can access the materials and frames they may throw out and often times there are some good finds...expensive pics. Etched glass etc. Staff was friendly.

They do great work and got the work in quickly. Much appreciated and will use them again!

Quality workmanship... great service

The service is excellent! One of the finest services in Las Vegas!

Want a custom picture and frame this is your ticket to make it happen

Great job