The team at FBC is awesome, extremely friendly and always accommodating. Chris the General Manager has been excellent to work with. They truly care about their clients!

I felt it necessary to share this review to all the locations within this Freedom franchise. My experience originated from the Catawba Island location within this franchise.Reciprocals beware! The GM has implemented a new made-up rule at these 5 locations within the franchise making it impossible for anyone to be able to use a reciprocal reservation at there locations. If you plan on coming here, make sure you tell anyone associated to Freedom that you have been in Ohio for two weeks. Upon arriving at the marina from out of state, I was told by the dock master that the GM put a new rule in effect that reciprocals are required to quarantine for two weeks prior to using a Freedom boat. They stated that the rule was due to the governor making it mandatory to quarantine upon entering Ohio. This is not true. Upon reviewing this policy on the governors website, we found out this was an advisory to quarantine if out of state visitors feel sick, this is not a mandatory quarantine in Ohio. Upon making contact with Chris, the GM, and explaining the inaccuracies with the information he is providing members, Chris decided to change his policy from being a state ordinance to his own policy and would not allow us to use boats at this franchise without quarantining for two weeks. He said it was to limit any possible exposure to his dock hand. Mind you I spent an hour with his dock hands in person having to deal with this problem for no reason. Had they just let us utilize the boat, being that we followed all of the COVID procedures outlined in the reservation system when we booked the boat, then we would have spent all of 2 minutes with the dock master and been on our way off the dock in our boat. My home franchise is Tampa, I plan on sending a note our management requesting they enact the same rules for Ohio-based residents being that there is an abundance of Ohio reciprocals using boats at our locations. These people do not use common sense. All of the reciprocals I have been to over the past few months know how to operate, they have all enacted contactless reservations. You show up, the dock master preps the boats and calls you when its ready to disembark, he vacates the boat while you and your family board, he comes back and assists in taking off from the dock.Also beware, if they feel it is too choppy out at 8am when they open, they will close the marina for the day, whether the weather is supposed to clear or not. At 8am, there was a small craft advisory in effect and 2-4’ waves. When we planned on coming to the marina at 11am, the weather was gorgeous and there was minimal chop on the water. Really the ideal weather for boating on Lake Erie. They refused to allow members on the water because they decided it was too choppy at the start of the day. Never heard of this policy. At every other location I have visited, if it is choppy early on, the dock masters put a message out that there will be a weather delay and if it subsides they will resume operations. Not here. All or nothing.If you have any plans to come to Ohio and go boating, your best off paying for a rental out of pocket like we had to do. I have never been treated so poorly by management at any other location. Thanks for ruining our trip.

Our family has had boats for over 50 years. Last Tuesday we called to reserve a boat. When we got to the dock, Dusty uncovered it for us. It was really clean. She even started it. We went out for a couple of hours. We came back. We turned off the motor. We thanked Dusty and walked away. When we have owned boats you have to pay for insurance, maintenance, dockage and storage etc. This beats owning a boat!!!

Fantastic way to enjoy the water! Kelly and team are great. We have used the FBC on vacations and here at home on Lake Erie. Everyone should join Freedom.

Friendly dockhands, great location to get out on Lake Erie.