Urban Air Trampoline and Adventure Park

Great place. Very clean sanitizer stations throughout the entire place even on tables. The workers are very helpful n is very great with the kids. U will see someone cleaning at all times so i felt safe with the kids

Pretty packed but that makes it all the fun. Great place for the kids, a little pricey but worth the $ being all the attractions. Very clean which is impressive being the amount of people there. Friendly & courteous staff, I do recommend.. !

Incredible place! Kids and adults had so much fun. We were there for almost 4 hours one day and went back two days later for another 3 hours. It was packed the second time but worth the wait. Definitely better to go during a weekday! So much to do but we enjoyed the climbing walls and sky ride coaster the most. Wipeout was a lot of fun as well as the ropes course and warrior course. Food court offered yummy snacks for a very affordable price, it is not too often that you can enjoy that. Will definitely be back often! One thing I would add are more lockers to store your belongings.

Amazing place. These days its hard to impress teens but every kid at the party said this place is awesome.. We adults had just as much fun too. Hats off to the workers and managers for friendly and really amazing service. Micah and Ashley really went above and beyond with their help to make out experience outstanding.

I would wait on going to this place until it has more of its attractions open. I was extremely disappointed that they did not communicate ahead of time how many attractions are closed because of Covid restrictions. They kind of stole my money basically. Its a waste of money right now until all attractions are open or they reduce prices to reflect reduced attractions and communicate that effectively and clearly beforehand.

We went on my daughters birthday last month and were SO excited to go because we had just visited an Urban Air in Florida and it was FANtastic. I was hesitant to go to the Lake Grove location because it was winter break week so I knew it would be crowded. Crowded doesnt even begin to describe the scene. First we waited on 1/2 hour line to pay. I paid the top tier since it was her birthday and in Florida we didnt do the bumper cars or virtual reality. Huge mistake in Lake Grove--she got on the bumper cars twice, but the line for virtual reality never moved so we skipped it. I waited on several lines for her while she played on something close by (she loved the zip line, but it was an hour wait for me), but she couldnt do half of what we paid for because the lines were ridiculous--didnt get to do the ropes course or the climbing walls nor did she get to go in the course thats over the bubble pit. Maybe if we could go during an off time it would be better here, but its still too new so its going to be insane at this location for awhile.Oh and the kicker...they put a time limit on your stay when theyre at maximum capacity, which they tell you IMMEDIATELY AFTER YOU PAY. I swear the dude swiped my credit card and then said, Oh heres this red bracelet for your daughter to get kicked out after 3 hours. Okay thats not how it was phrased, but it may as well have been. So isnt it great that they oversell the place for the day (instead of turning people away when they hit capacity) and then put a time limit on your stay basically ensuring you wont be able to do everything you just paid for?!?! I wasnt going to leave until they kicked us out, but I was in line for the ropes course when they announced red bands had to leave so I figured if I waited in the line and got up there 40 minutes later the people running it wouldnt let my daughter do the course and then Id definitely junk punch someone so we left.We wont be back until someone goes there that I know who can confirm they went during a non-peak time and had fun.

Love this place!! I wanna keep going like every day .. my kids loved it to btw lol

Great place for all ages. Food is mediocre but Im not expecting gourmet at a place like this. My family and I went on a Sunday morning so it was not busy until we left in the afternoon, but I can definitely see it getting extremely busy with long wait lines. But thats to be expected in a place like this. Everything seems well organized, plenty of tables and places for parents to sit. Love how parents can join their kids in the fun for a low price.Edited to Add: I changed my original rating of 4 stars (b/c of mediocre food) to 5 stars. Went again today. Was VERY crowded due to a holiday. My special needs son went nervously up to try the Sky Rider (basically a long awesome zip line, very high up). I see him nervously making his way to the edge, along with not one, but TWO Urban employees, who stood there with him at the edge and talked him through it. I didnt think he would do it, but whatever they said to him - HE DID IT!!! Kudos to these young adults (most minors) who work there and took the time out to help a special kid like my son. He went on to do the Sky Rider 2 more times!

There are a lot of activities, but it re Ally depends how much you can deal with the noise and total chaos. It could turn into a very expensive day if you dont figure out what your kids will actually go on. The line for food was the usual you would expect at any attraction, with the same food choices. There is a range of seating, but if you dont secure it early, expect to stand for hours! The lines can be two hours plus for the Zipline and other rides. As a parent at least for me it was close by. Although I was under the impression that you could not bring food. I saw an awful lot of lunchboxes and that is one way to save on cost. They have lockers $5 for unlimited opens or just and option to open once. Its the kind of place where once you have payed to get in there are a bunch of other small costs that start adding up. Once you add in the arcade $$$$. They do offer an arcade card deal that saves money. In all honesty I will probably go back but only once in while. I cant see how the pass would be cost effective unless you intend on coming here regularly. I would definitely suggest going for a visit first before you purchase it to see if your family will enjoy it. Take headache tablets

My friends and I had the best day here! EVERY THING was smoothly run with friendly employees that helped me through out each attraction. I personally loved the sky rider! Although there was a bit of a wait, it DEFINITELY worth it! Every attraction brought a different unique experience, and was better than I could have imagined! I cannot wait to be back here!

Had a wonderful with kids who are under 6. Yes there were wait times but thats to be expected (a) at a new place and (b) a place with so much to offer. The food was good and compared to other entertainment places average cost. Christine was extremely kind and helpful! Some of the staff was way too shy in my opinion and in a place like that they need to speak up more, especially for safety purposes. Overall 5 stars and a wonderful establishment!

Good clean and have nice employee just dont buy the pizza

A tremendous experience. We had my daughter’s birthday party there and the staff were friendly and courteous. The environment is fun as you would expect! The owners were even present and hands-on about their customer experience!We had a great time and you will too! Go check them out!!

Very cool place to bring your kids. Highly recommend

We just had my sons birthday party there is past Saturday. Chris Javitz was amazing in making sure everything went smooth. He quickly address a few minor issues and everything was perfect. I highly recommend having a party there. All our guests loved It and it was stress free for me. Thank you again Chris, you rock!!!!!

The kids love this place. so many exciting things to do.

As mentioned before - the place is about 100 people over capacity. There is one main actual trampoline area, which honestly does not meet the requirements, due to the amount of people they let on.The lines for the other rides are terrible.Cost: This place is expensive and has a tier system so if you want access to more features you have to pay for a higher tier. The monthly plan seems enticing, but if youre just after one day -- youre easily spending over $100.00 for place.Arcade: I dont know how the token system works, but none of the machines we played were dispensing tokens, also - various machines would take our credits and then not work.Two stars because my daughter tripped on one of the mats and one of the staff members immediately came over to ensure she was okay.Otherwise. Place kinda sucks. lol.

So we decided to check it out since it’s been too cold to take the kids to the park. We all had a blast even thou the place was super busy the staff is pretty nice and easy to talk to the only thing I was a little upset about is skyzone and other trampoline places have a bench or seating area in front of the trampoline areas my husband has MS and couldn’t find a place to sit and just look at the kids jump and have fun as for the price I do think is in the higher end but for all they have to offer is worth it I have little ones so they won’t be using any of the climbing walls or the bumper cars any time soon but it was fun for them I see my getting a membership we left very happy campers :) I hope they offer toddler time like all the surrounding trampoline places

I thought that urban air lake groove was a one in a life time experience. When I walked inside I was immediately greeted by the nice owners. The staff seemed to know how to handle all of the kids. The food was exquisite and I enjoyed the mango slushee. It was really a great place for kids of all ages and even adults. Definitely 5/5I definitely suggest bringing you kids here

Great activities, good food, best service.Urban air is a great place to be for events or just hanging out. I know this as I am a kid. They also have good service, as one time while ordering food I was having a few problems and the workers there helped me with it, staying positive the whole time.

This place is a circus. went here with my siblings only to go on 2 attractions. pictures very misleading. trampoline park very small and understaffed. no rules are enforced and many children left unattended. very disappointed. line cutting is terrible and staff does not seem to do anything about the crying children. took 1 hour for my siblings to get harnesses only to wait another 40 minutes to ride a 30 second ride

I love this place because they have a variety of games, for all ages. I think has a fair price because time is not limited, you can stay all day if you want. My daughter has a blast every time she comes

Not a good place. The employees that were working the zip line attraction were fooling around and did not seem to care. The girl with long black wavy hair was talking badly about the place and was complaining the whole time I was standing on line. she didn’t seem to want to be there to work maybe she should not work their. The lines for the food was very long and during a holiday break they limited it to 3 hours play time which is ridiculous since your paying a lot of money. The front desk staff was very rude and they were fooling around and were relaxing on the back counter. The girl with blonde hair (seemed like a manager) was asking them to do stuff and they just laughed at her. In all this place is a good idea but needs to be ran better.

This was my second time here. The first time I had a really great time and so I decided to suggest to my other friends that we come. We are aged 19-21 and there’s a lot of fun stuff for us here. However, tonight it was crazy. There were hundreds of unsupervised children running around with no supervision, and we found that we couldn’t stay in any one attraction for long because kids were just jumping in front of us and we were worried about knocking them over. There’s no order here and this place is severely understaffed. We wish there were one night a week that Urban Air is closed to kids under 16, or maybe on Friday or Saturday nights you should stay open later, and after 8 or 9 PM it’s 16+. We won’t be returning until there’s gonna be less unsupervised children running amuck, because it honestly ruined our experience.

Lots to do for kids. Closes to early though on weekends. Check in process can be complicated if you do not put kids under same waiver/phone number. Excellent staff!

We had so much fun on opening day that we purchased a monthly membership for ourselves and children. The facility was very clean, staff ensured that that all patrons followed the rules. Our son bumped his head on something and within a minute the manager and owner came over. We had a long chat with the owner. Turn out, he’s just a regular Dad with a dream to open this. As some said, the line for the skyline was really long. The staff was aware and already figuring ways to speed the process so the line wouldn’t be like this all the time. I give this 5* and hope that the negative comments don’t deter you from bringing your kids! It’s a lot of fun. Like any new business, there are kinks to work out. I like that the owner was hands on and interacting with the guests. He cares and I believe will find a solution for the one complaint ppl could come up with! If you have a suggestion, talk to the staff, the manager or the owner. I am sure they appreciate the feedback!

Dont waste your time going everything is close just like 3 things open

Package is a must. We have gone 7 times in 3 months & a birthday party is included. Great place

Ok so basically this place’s maximum capacity is about 100 people too many. the lines are uncontrolled and parents seem to think it is a free day for them. the kids are wild and cut about every single line. the staff are about 15-19 years old and are clearly there for just the money. 0/10 would not recommend.

This place is awesome!! Kids always have so much fun when we go. Yes if you go on the weekend it is very crowded and can have some wait time on the attractions but what do you expect its the weekend! They open during the week at 4 and thats a great time to go. Getting the monthly pass is so worth it! So many differnt attractions to pick from so kids never get bored. I have only experienced great things about this place and we have been here several times already. Staff is extremely friendly and managers are walking around supervising everything. I hope this place stays around for a really long time.

So much fun! We went with a 7 year old & 9 year old. They had a blast & so did the adults. There was so much to do. We cant wait to go back!

Great place, went for my sons birthday party. They had a great time and the staff was very friendly.

This place is relatively new therefore it is not run very well. The employees are not trained in policy and procedures, just to use the gift cards I prepaid for for my children it was 45 minutes just to get our bracelets, I have been here as we speak for about an hour and a half and my 2 children are still waiting on the same line...my other child and me have been on 1 ride which was a miracle to get on because the man running the bumper cars was letting people cut the line. I would personally not waste your money for the platinum pass because you will get to go on maybe 2 rides plus the smaller things. It’s a nice place just not well run, for $45.00 per child I was expecting something more organized. I give it 3 stars bc my kids loved it, but the first 2 hours my kids got on 1 ride one child got on 2 and considering spending 4 hours there the last 2 hours were fun and they liked it, but as a parent, watch your kids bc the staff is not.

HORRIBLE staff... They are so rude and i cant deal with it. I prefer going to sky zone. Much safer and nicer

My son and his friends had so much fun! Great for older kids! Try to go early in the day because it does get crowded!

Place is fun for the kids but they lack safety. My son is 3, he was with his cousins inside the playground area playing. I waited for him by the slide and he never came out. His cousins said they didn’t see where he went because it was so crowded with kids. I told one of the employees who worked there and he told me to tell his wife. His wife seemed like the manager and told me to go to the front desk and have them call his name. It was so crowded, so dark and my son is small he wouldn’t hear or be able to understand. I was very unhappy on how calm they seemed and didn’t help for nothing. She told me to go inside the park to search for him meanwhile I’m pregnant! Luckily my brother in law did and we had found him. This is terrible on how unorganized they are. It was too overcrowded and not enough reassurance on losing a child. I don’t plan on coming back!

In fairness the place is amazing with a lot of fun activities I brought my 8 year old daughter for her first time and asked the staff about different packages. The staffer said deluxe was the highest I could buy for my daughter because of height requirements. Turns out if there are height requirements tehy are entirely unenforced. As a result my daughter was humiliated pulled out of line for the virtual reality gaming with 3 of her cousins because she had the wrong wristband it all starts with staff and this was a disappointing experienceAlso the stuffed animal crane game is rigged;)

The staff is rude. The lines are way too long and the staff doesn’t care if someone cuts you in line. If your light sensitive I don’t recommend this place there are flashing lights everywhere. The staff will not do anything if someone is yelling at you for a “homosexual act”. I don’t recommend this place if you wanna have fun, the environment is very toxic. I will never come here again.

We needed one like this. It has lot more events than the other parks. Convenient place, spacious parking. Membership worth it. Adults can get on rides too with tickets/membership.

This place is horrible, staff of super young and does not pay attention to what’s going on. My daughter attended a birthday party there Friday evening (No waiver ever signed) or offered to us. My daughter got injured in the dodgeball area where she broke her tibia, the staff brought her a glove with ice in it while the accident report was filled out. Long story short it’s now Sunday and the”manager” told me that we could not have a copy of the report and if we insisted on one we would have to call the policeI went there to have them release it and was told it was sent to the corporate office.Horrible horrible place.

Great place with lots of fun things to do for kids of all ages but there are a couple of problems.1. Kind of expensive2. The socks are terrible and uncomfortable and barley fit. Youre beat bet is to get a size up from what you think you need and if you have big feet you are out of luck.3. They overstaff unnecessarily slow areas and neglect busy areas. The basic trampoline area is tiny but there were 6 employees there while the middle area was busier and only 2 staff and should have been more.The membership prices seem like a fairly good deal that I will think about getting and I will update my review.

LOVED IT. Lines weren’t that long. Snacks were great. Not much money. You should definitely go. I met the owners, they were sooooo nice. Really nice people. DEFINITLY worth your money!

Because I had my birthday party there and I got a yearly membership.

Most of the rides here are more than an hour wait and the place is way overcrowded. It took 4 hrs to get my food from the beginning of getting on line to getting the food. It is too much. The prices are unfair bc it is impossible to do everything in one day. It was the worst place that I have been to and I will never come here again.

This place was a great idea, but offering higher priced packages with the VR doesnt seem fair when one out of 4 are broken and you have to wait on line for at least an hour to play. Especially with a limit of 3hrs for $44.00. There should be at least 6 VR gamesets to make it a little quicker.

This place is nooooo jokeee!!!! Holy moly!!! So much fun! Cant wait till my hip surgery so I can come too!

Awesome stuff to do but the employees were making fun of me and other people on the rope course

Both of my children had there birthday parties here because this place is amazing!

Place is awesome. Everything you could possibly want!! Arcade, trampoline, climbing walls, play areas, zip lines, ECT!!

Great place for my 2 kids 8 &10 y/o, the membership is definitely worth it. The place is clean, has tons of activities and a food court. The food is just ok. Sometimes the lines are long but is to be expected.

Kids had a blast!

Great price, great selection of activities.For as little as $19.99 you can play all day on the trampolines. They even have other options that include food, drink, merch, and more.

My kiddies had a blast! Very organized for Birthday venues.

Great party!Staff is amazing went above and beyond.Extremely clean as well.

Complete zoo and chaos! Unorganized! Huge 1 hour lines, that no one controls. Staff is friendly but not trained at all :(Place need to work on a better management.Disappointed.

Went for opening day. My daughter had an absolute blast. Was a little pricey but was worth the $ for the amount there was to do. Only problems that I encountered was they do not serve coffee at the little cafe.

Kids are having the best time. Bumper cars, zipline, trampolines, dodgeball, obstacle course like ANW.

Kid wouldnt let go of my leg in tube i shook the beast off he threwup on my lululemon leggings general manager kinda just like growled at me

Kids had a great time. Lots to do and very clean.

Hours and hours of fun here. The kids will definitely be tired later!

Great place for the kids to play around, and very expensive if you want your kids to enjoy everything

So many cool things to do. Best trampoline park in the WORLD.

Love that I can participate and have fun with my kids

7th birthday party so fun!

Unorganized, totally overbooked place with untrained staff.Was very dissapointed...

Burn off some energy here! Great for families!

Do not bother to come here, son has been waiting an hour to get his harness - no supervisors or support. Do not waste your money.

Waited on line for 45 minutes to get wristband. paid full price. then was told there was a 3 hour limit

I’m a fun guy and this place is amazing

Apparently there is no limit to the amount of kids they will allow in at one time. The lines are worse then Disney.

Today is MLK Day and this place is Super Crowded. Wait times are insane. I waited for 45 minutes to get 2 pretzels and 2 sodas and spent $15. Too much chaos.

Great place

Great place for kids lots to do

Really fun place to go.

My friend broke her ankle her and we didn’t even get a full refund.

An injury every week

I is a good place for the kids

Great place for kids and adults

OMG this place was awesome

Great kid spot!

Didn’t have a great experience

Very good

This place is GREAT!!!

Love this place

Great place

Awesome

Wow!!! Amazing

Ya heard me

Awesome

Amazing

This place sucks

Fun