Ive been there several times when I select items on sale with sign on shelf saying buy one - get one free except at the cash register, its not honored. Most recent example was buying canvas frames.Staple back canvas is apparently a trademark that is meant to throw people off and only applies to some of their staple back canvases.Have also run into this with artist pencils, storage cabinets, even after reading their fine print.

Its Michaels what do you expect? Arts and crafts of every kind... plus some. It was a little too packed for my taste with rows of everything crafty you could imagine. Everything I needed they had in tenfold.

Always find what I need there. Nice friendly cashiers.

I’m from GA & I shopped at Michael’s every other day. I absolutely loved my Michaels in Atlanta. Everyone knew me by name and was always so helpful. Then I moved to Tennessee & I’m having a hard time finding a michaels store that I can call home. It most certainly is not this specific store.I Called to see if they had Resin in stock because I live so far from the store. A lady answered and said “we normally have it in stock but I have no clue if we have it right now, let me see if someone can check”... she then placed me on hold for about 10-15 minutes. No one ever came back to the phone, Then I got hung up on.I called back 3 times. One time, someone picked up the phone, then hung it up. They didn’t say anything. The other two times, the phone just rang and rang until a voice memo came on and said “no one is available to take your call. Goodbye.” Then hung up on me.I will be going to Hobby Lobby instead, where their customer service is always amazing & everyone is kind to me.

Great clearance items and discounts on products and services! Huge selection of picture frames, much more than other big box stores! Skilled and friendly customer service!

I love this store! I wish you would put one stores in Cookeville, TN so I could shop there more often.

The framing staff is amazing. I brought in 2 rolled canvases and their respective stretchers. They remounted them and they turned out fantastic. Very pleased.

I was able to get what I was needing for a friends wedding and didnt need to go anywhere else!

This Michaels store has become terribly understocked! It used to be my favorite store, but now I find the shelves constantly empty.

Did not like the store. Nothing much on sale. Also first lady in line making alot of returns. 7 people in line. Finally after 15 minutes called a other cashier. Off to Hobby Lobby I go.

This store is an absolute mess. There is merchandise all over the floors. Item I purchased was different price than what was on the shelf. Clerk said it was in the wrong place. But, I think everything was in the wrong place. Total mess!

My experience at Michaels has always been pleasant. I just love their items and could look around for hours. The only thing I would like to mention though would be them not having enough registers open. Other than that... its a great store!

Great selection and nice staff now. Aisles are a little crowded and prices are higher than expected sometimes but overall this is the best Michaels store Ive visited in a long time.

Michaels had a large bin full of clearance yarn. Had a blast picking a lot out. They had everything I went for besides. Prices very reasonable

Had everything I needed & wanted for a great 4th party. Framed my f-15e & f-4j fighters beautifully.

I love their variety and prices but the vivid 29 virus has made it a challenge get and the store has alot on clearance.

This particular store has a very nice layout with a large selection of diverse product. The staff is especially helpful and outgoing. Their regularly priced items are overvalued, but thats what their coupons are for I guess. Plenty of parking.

Great place for some covid inspired projects.

Very little selection, about 25% of hobby lobby and very useless staff

Great to be back into stores, staff ready to help and plenty of customers on a Saturday afternoon, did not look like any sort of stock problem enjoy your hobbies and stop in.

Small selection of Halloween stuff and very high priced. Store was very clean and staff was helpful and friendly.

Great found everything I needed for my gift basket making and more.

I love how they are always having sales and deals in the store.

Its finally open & they have lots of great deals, but the check-out was long & slow.

Decent art supplies in a pinch, but I visited during COVID #2020. Masks arent required. No occupancy limits. Checked out Jerrys Artarama later in the week. At least for paint, brushes, and other art and model supplies Jerrys had a better selection and better prices. They also had hand sanitizer, required masks, and limited to five customers. Jerrys is definitely better if youre looking to paint.

This is a good sized Michaels. They have a very good selection, and its tidy too. Their employees are polite and helpful without being too pushy about sales.

Terrible place during pandemic no room the isles are already to tight to get buggys down them so when there are busy cant stay 6 feet away from people

I always love shopping here. Good customer service, clean, neat, organized. There are only 2 things I would say were negatives. One, I never see a sale on polymer clay. The other is that I bought some raw ceramic Christmas gingerbread houses to paint with my boys, and the cashier was throwing them in thre bag with it any packing material or care, so they clanked and I had to make sure they werent broken. She was probably new for the holidays. Anyway, she heeded my input and was more careful with the others.

I have never gone to a Michaels looking for something specific and not found it. All different paints, crafts, and frames. Great chain, and this store is no different.

I have to say im not a regular shopper of Michaels, but I brought my daughter here for some crafting supplies and they have a large selection of all your crafting and art needs!!! They had great prices and dont forget to check the website for daily coupons!

They always have everything Im looking for, but I usually end up looking at it in person here, then ordering from Amazon because they have better prices. However, if what you need is on sale that particular week, Michaels has really good (and frequent) sales.

Well stocked and easy to find what I needed

Its a wonderful craft store

The store was messy and didnt have a big selection.

Clean, safe, great sales and coupons.

Looking for The Happy Planner? Micheal’s has them. Occasionally they are on sale for 40% OFF original price. Micheal’s t-shirt’s are always $2.79; that’s a great price.

The staff was great.

No help on floor. Drawing pens were all missarranged

I love this place. Its good I dont come here often I would have no money. But they have great sales on a lot of things.

I was disappointed. Their stock of a lot of items was low. Not a big selection of pigment powder.

Great deals! New items and sales frequently. Awesome staff, always ready to help.

Serviceable. They always have SOME of what I need. The service is non-existent in the store and perfunctory at checkout.

I was hunting for viinyl stickers but they did not have any

Everything I need in the way of craft supplies. Senior discount but you have to ask. Download the app for more savings.

Found exactly what I wanted.

Not bad they need to serve alcohol though. Isles could be bigger

I love to craft!! Good sales and this and thats!!

This store is 45 mins away from me. It is nice if you are close. Narrow aisles. Associate was blocking an entire aisle and then some. She acted like the people shopping were a bother. Handicapped parking and access to store but not easy to maneuver a wheelchair in the aisles

Crafting Mecca! Theres a little something for everyone. They had some great end of season sales going on. The only downside was the limited variety of thread colors.

They have a little bit of everything for the crafty, but not if youre looking for specific things. Godd customer service though. If selection improves, so does this rating.

Great Halloween decor

Love that art supplies and it cheap

Lots of great products. Hard to go in there and not get something. Will return soon.

I didnt find anything I wanted.

Great selection with decent prices. Didnt have a gift bag big enough for my purchase.

Customer service was great

Great selection. Coupon policies can. E annoying.

So much to choose from!! Everything you could need to make/craft almost anything. Thanks wouldnt recommend thinking you could just go in for a quick visit, way too much to look at. Plan on spending some time to look around. Selection is awesome, prices are somewhat reasonable.

This is a larger store. Its always clean. The staff is very helpful.

Love this store! They have so many awesome crafting items! I could go crazy in this store! I got this really cute wine box at the checkout as a last minute buy for a Christmas Gift! It was a Hit everyone loved it! They always have just what you need!

Great Sales!!!!! Employees nice and helpful!

Nice staff. Fairly good prices. But the particular location needed better air conditioning.

I walked around for 10 minutes trying to find assistance but no one around. No one was on the floor to help. Cashier was nice but it wasn’t her fault there wasn’t sufficient staff.Very frustrating.

Very clean store and very nice employees

I was very pleased with Michaels employees. We couldnt find what we were looking for in the turkey Creek Michaels store. We ask the lady behind the corner. She came right out from behind and said I ll take u right were it it. Also took the time to see if we need and more help with anything. Awesome job made me feel very welcome. Would love to see a Michaels in the East side of Knoxville Tennessee. We have no craft store here. We have a small Joanna. But it would be awesome to have a Michaels.

Great service. Just the selection of the diamond art was none.. Only 2 on clearance. But lots of other stuff with a wide variety. Just not what i was after..

The set up is kinda weird of the store but Kiki, the cashier I had last night, was AMAZING! So pleasant and helpful!

Why if there are 16 people in line with 2 cashiers (one of which had been with a single customer for over 10 minutes) would one cashier walk away?? What awful customer service!! I left my items and went to Hobby Lobby where they had plenty of cashiers that were actually working and helping paying customers!!!

Excellent selection for a diversity of arts and crafts.

Always spend too much money. Found all items needed for my project!

First time there and I love it

Love this store...its my go to for everything

All the Christmas stuff is on sale. Great deal on new tree!

Great crafts store

Prices seem to always be alot higher than other Craft stores in the area. UGG . Also, bought an item charged regular price, returned it, didnt check my receipt til later was charged again insyead of taking it off my purchases. Usually purchasing alot at Christmas Time. And live about 60miles, round trip, so not so easy a return, or with that an gas prices, not always easy to do.

Noticed this store has a bigger selection then some of the others. Really nice staff is friendly!

Great store and very well organized. The staff is super helpful. Their buy online, pick up in store is awesome. You can get your in stock items in an hour or so! I had a huge online order and the associate who retrieved it was incredibly patient and friendly. Although its a bit out of the way for me, I choose this location over other craft stores that are more conveniently located for me. They also always have great coupons and sales. Michaels is always a good choice.

Had some good deals on some acrylic paint.

I was disappointed bc they dont carry baby books i mean who dont carry baby booms as a craft store but the employees were very helpful

Love the variety of art and craft items!

Had everything we needed for our craft project, one stop for us made it easy

They had everything I wanted that JoAnns didnt have Saturday.

All the craft supplies, all the time!

Ordered online, went in and gave my name, they handed my items right over. No wait, no fuss.

Wide selection of things. I was looking for a small to medium size bag of sand (for my sons school project), but the cheapest thing they had was fairly small medium size jars of it for almost $5 a jar. Otherwise, since Im a total craft freak, definitely one of my favorite stores!!!

Wonderful place. Staff is great!

Super friendly cashier

The frame I bought for my daughters High School graduation is very beautiful. When I put her picture in the frame it became more beautiful.

Helpful staff and 15% off for teachers when you show your ID!

Its nice but nit the best place for decorations idea

I was truly disappointed. Couldnt find what I was looking for. The lighting was bad and the isles cramped.

Good place to shop, folks working there very helpful,clean store...

My husband was looking for some jingle bells to put on his Santa suit. They didnt have any but he found a pretty and bright bracelet that jingles like the bells.

Has amazing sales on seasonal decor and frequent sales on frames. Takes competitor coupons, lets you stack coupons if they arent the same type, and always has some sort of promotion going on. Almost always has a 40 or 50% off one regular price item coupon if the thing you need isnt on sale. You can look up coupons on their website. Custom framing is expensive, but if you need it wait until it goes 70% off.

Other than the standard basics of crafting not much here. They also change seasons crazy early, their Halloween stuff is almost gone and were still in September

Perfect place for a lot of ideas for the creative person

When Michaels was on Kingston Pike I loved the store. They had a great selection of quality merchandise. No way you could go in the store without coming out with something you loved. Now that its in Turkey Creek its like looking at stuff in a close out dime store. What selection you have is very, very cheap. Prices are cheap... but little selection, and nothing I would want in my home or to give as a gift.

Great place to shop

You want to make it they have it. Helpful staff!!

Good for specific items or supplies in a pinch. Can be expensive- definitely bring coupons.