Its still closed due to the Clovid 19 but when I do go its great...you serve yourself the butter and salts now. Awesome...and its normally clean too.

Nice, comfortable, clean, reasonably priced concessions. Free self serve refills on drinks and popcorn. See pics for drink machines and popcorn stand with unlimited butter and salts. (Sorry, thought I got better pics)

It was nice no one was there so it was all to my self and my family and the movie theater was clean and the movie was great!

Great place clean very safe. Excellent staffing you will not regret going give it a try!!!!

This place is remarkable with the arcade and comfortable seats but $10 a ticket is a little pricey in my opinion. Also, the seats r so comfortable and recline back that i normally end up spending $50 for my family of 5 to watch a movie while I take a nap. Heck I can nap at home for free lol .

A movie theater that is actually worth going to, so if youre not close to The Pinnacle near Abingdon, this theater still makes going to a movie in a ghost town of a mall (Ft. Henry) entirely worth it. Reasonably priced for a theater with all the newest and best equipment.Honestly, probably the only reason anyone goes to the mall anymore in Kingsport, TN.

Good People And Awesome Popcorn!!!! Workers Are Always Helpful And Polite!!!!!

Good prices on movies but very high concessions

While this theater isnt as good as the Pinnacles its still a fantastic theater to go to. Its been updated and cleaned, and alot less crowded than any of the other theaters around. The new seats May not full recline like the Pinnacles but they are still plenty comfortable.

The movie and sound system were good. The popcorn was small crushed pieces, obviously the bottom of the tray. The drinks are self serve which is great. The theater seats look nice but are very uncomfortable. I felt like I was sliding into the floor for much of the movie.

Never been but looks nice though

Very nice and clean.

The sound system is very good andthe seats are comfortable. Alwaysclean and the employees friendly.Prices are reasonable and they havea reward program.

Great place to see a movie

Although there was a line at the ticket counter they had enough employees to keep things moving. You have to take out a loan if you want to indulge in popcorn and drinks but that is the case with all theaters.The chairs are comfortable but dont recline like the areas fancy theater. Theater was clean. Sound and projection were all good.

They have delicious butter popcorn, and a lot of drinks to choose from at their drink machines such as slushies and sodas. Their movie theaters are good and clean, the movies are good, and the prices are good. You can order tickets online or at NCG Cinema.

It was clean the employees treated you nice and were friendly. Overall it was nice.

Clean floors and comfy seats. Temp was cozy warm. Almost drifted off to sleep.

Small screens, big heart. Tiniest seating number Ive seen, but that puts you closer to the screen so I didnt notice whole watching the movie. Plus, smaller theater size seemed to have better rumble sound that you could feel! Napkins are thick, popcorn was average, service was nice!

We had an amazing experience! The people were really nice and very helpful!

Nice theatre but a bit pricey for concessions although its nice they do offer free refills so it equals out. Its $6 for tub of popcorn & $5 each for a regular drink. The theatre we went in smelled really bad, like stale musky air. Made me cough alot in there. And it was really cold in our theatre. My feet froze. Overall nice place to go for movie family time.

For the most part was good.

Everyone was friendly and everything was very clean. I always enjoy going there.

I enjoy going to the NCG Kingsport Cinema. Its a relaxing place to watch movies.

Pretty good but the people in front of me keep talking and had there phone out

Very comfortable seats, spaces, there clean, and well organized friendly folk working there. Pricey snacks. Admission tolerable.

My family and I watch a movie here twice a month.It is always clean and the staff are always friendly. The free refills on drinks and popcorn is pretty awesome. A great place not far from home to see a movie.

Really like this theater. Prices are best around Tri-cities area. They have a rewards card program that benefits more than most places that do this. Dont have to spend a fortune to get something. Ive used it many times for free popcorn and drinks. Hopefully the mall will get a good restaurant where Garfields used to be. The mall has improved over the last year but hope they keep going on improvements. Really really need a legit food court...should be a given in this day and time for a mall to have one. They couldve turned the Sears part into a nice, big one but just tore it down. Anyway...the theater was one of the first improvements to the mall and they did it well.

The movie theater is decently nice considering the mall, but it is not as nice as some others. Very nice people though

I took my 4 year old granddaughter to see Frozen 2... we both loved it!! Cant wait for it to come out on DVD...

Great place to catch a flick! Like any other place the price of snacks and drinks are astronomical, but thats expected nowadays. NCG is clean and professional, and generally wont mind if you carry your own drink/snacks inside. Never had an issue here, and hopefully never will!

Very clean Friendly workers have specials on certain day

First time here. Paid online and paid a convenience fee but ended up having to wait in line to get tickets anyways. Got a loyalty card and they wouldnt put our purchases tickets on it. Asked for something to put the popcorn in for the kids and they wouldnt give us anything because they are not allowed to. Even asked if I could pay for the little paper nacho trays or cups or anything they said no. Overall not customer focused or convenient

The seats SO comfy! Love the updated look and feel of this place.

Amazing staff. They were super nice. Family friendly place. They have public restrooms. Wheelchair accessible seats. Wheelchair accessible entrance. Wheelchair accessible parking. This place was really good. 10 outta 10 reccommend.

Love this theater! Friendly team, clean and vibrant.

Very clean theater. Very clean restrooms. Popcorn is the best of any movie theater around. Friendly staff! Love the Coca Cola freestyle machine, especially the Lime Coke!!

Nice small theater. Seats are comfortable, sounds good.

They have done a really nice job with this theater. They do have QSC speakers they are very good sounding speakers. I would like to see NCG finish what the last guys could not do by building a standalone building with large screens.

This theater had been changed for the better, nice comfy seats, no foot rest like at the Pinnacle but your paying $3 less for a matinee ticket and no 20 minute drive. I believe the popcorn and sodas where cheaper too. Very clean, employees were professional and well groomed. I will be seeing all my movies in Kingsport now, why pay $3 extra just for a foot rest. Keep up the good work!

My local theater. Live them!

Didnt know they had a popcorn area where you could add your own butter and seasoning. That was a pretty good added feature. Plus the seats were comfortable and staff was nice. Definitely recommend. Just as good as the pinnacle in Bristol. Went and saw venom when it came out and was impressed with the cinema.

For the money and convenience, you cant beat NCG, plus fort Henry mall is nostalgic for me.

Well priced and clean. Comfortable seats but they do not recline, just lean back some. There is no center seats in the theater except the last row in the back. Picture quality is very good and sound clear.

Clean theater with small but comfortable seats, I wish the screens were bigger. Convenient location in Kingsport.

Very friendly staff and employees. Everyone was doing something, whether it was talking with a customer, getting drink cups, or other duties, EVERYONE was doing something...thats amazing! You normally see 1 or 2 employees standing around while working with the public but not here. The prices of the tickets were decent however $6 for a large mello yello is a little much. The theatre was clean, chairs were very comfortable, and overall I had a great experience and I will definitely be back.

Nice and cozy theater. Great staff and good prices. A great family environment.

Awesome place to see a movie. My only complaint is the use of those freestyle drink machines. I miss the availability of real cherry coke.

Awesome cinema! Concessions are a bit pricy but thats just about any cinema! They have very nice updated chairs and a great futuristic atmosphere and their in the mall which is awesome! Get their NGC card to earn points for free concessions!!! Also they have slushes for the same price as soda and FREE REFILLS on ANY SIZE drinks!! Not crazy crowded if you dont like a full house which is nice!

Theaters fine movie wasnt as good as the hype Hustlers. lots of language nudity not as bad as language to me.

Pretty nice theater. Much improved from years past. May be the only good reason to go to the mall anymore.

Decent theater.... reclining seats and tables would be nice but its close to home so that makes up for it when I dont wanna drive to the Pinnacle.

This was our first visit in a long time. We were very impressed with everything.

Popcorns good theaters are smaller than normal but provide good sound.... Usual weekend crowds are loud and inconsiderate. You can talk when you watch Netflix at home not when I paid 30 bucks to be there....

A little crowded for a 2pm showing but good overall

For a small little theater, its clean and well kept. Dont go in expecting the massive screen experience. All together, I enjoyed it, though.

Always clean, employees are always nice and polite.

Enjoyed it. Great popcorn, great movie

Lots of updates, very clean and great staff.

Great place! Excellent beverages!

Strange lobby area. Movie was good. Seats were comfortable

Good value cinema. Ticket prices are great. Great cinema for all movies. I have been there over ~twenty times. (Not lying) And every-time I have been I have always wanted to go back for more when another movie comes back. Great experience. Friendliness of staff could be more pleasant. They seem to be robots going through the routine motions.Overall an above-average theater that I will keep coming to.

Love the prices the staff always clean and not to crowded...

Great for family outing expensive as expected. Med drink is 4 candy is 3. But we all know they overcharge for it. Otherwise decent experience.

Excessively greedy and wont even give you an $0.10 bag to give your kid some of your popcorn. They dont care about anything but your money.

If youre taking the family to a movie matinee they have great service, excellent popcorn & drinks and friendly staff!There theatre is clean and the seats are comfortable!

This movie theater is a breath of fresh air compared the older one! Tuesdays are the days to go for cheap tickets and discounts on their popcorn and drinks. Drinks and popcorn have free refills. The place is definitely clean.

Okay movie theater. Seats were pretty uncomfortable. My wifes chair was broken (we switched) screen was nice and employees were also friendly.

Clean and comfortable. The girl at the register could have had a little more friendly personality but it didnt interfere with the movie enjoyment. Popcorn awesome as always

Place was clean and seats were comfortable. Food prices are stupid expensive though. Sneak in drinks lol

Nice place to watch a movie. Clean and comfortable.

Love it. The seats are very comfortable. Great hotdog.

The theatre is somewhat overpriced, but they do have unlimited refills on any size drink and any sized popcorn. They also have the new choose your own flavor, Coke machines, which makes it even more fun to go to. In terms of seating, the chairs are very comfy and the chairs provide plenty of room.

Love this place, they offer student discounts and also give free refills on everything.

We just stopped by to get popcorn, and everyone was extremely nice!

Pleasantly surprised! So, i used top live in the tri-city area and worked all over, so i knew this area. We wanted to see spiderman far from home, but waited too late to get our tickets for the closest theater. We decided to drive to kingsport to see the movie but was unfamiliar with the name. Once we saw the general area, i figured out where we were going, and was a little hesitant, but wed already bought our tickets. I pulled in the parking lot of the Fort Henry Mall, and saw this beautiful, newly remodeled building and was like what? the inside was equally as beautiful. The cinemas were nice and clean, great sound and video quality, and relatively inexpensive prices. Were are considering moving back here within the next 2 months, so will probably be back. Id recommend it to anyone.

We went and watched Equalizer 2. And since we went on a Tuesday it was supposed to be $5/person but since this was made by Sony we had to pay $6/person which wasnt bad. We got snacks and of course watched the movie. All in all a great day out. Didnt spend too much money. Always greatfull for a day out and having fun.

Comfortable seats. Decent theater. Not rundown or exceptionally dirty. Its not a Pinnacle, but its a good movie theater for the price. All the employees I encountered were more attentive, courteous, and genuine. Several took the time to engage with me and made me feel valued and appreciated as a customer.I also like the modern open floor plan and the popcorn flavoring bar in the lobby.I would return.

Clean. Inexpensive. Nice theater.

I really think your cinema is great. The seats are super comfy and the price is good comparatively. However, I can not give it 5 stars because the theaters are way too cold! I mean icy cold and its hard to enjoy a movie when you are concentrating on how cold you are. I bring extra clothing including a hoody that I have zipped up and I still freeze. Sure wish you could do something about that. Other than that I have no complaints.

This is a nice theater with decent ticket prices, including student or military discount! The only thing I wish they could do is assigned seating, at least for big releases. Other than that its a pretty good theater!

Great theater and lots of variety in drinks. Very clean and friendly staff

Very good seats. So comfortable. And the employees were top notch. Thanks so much. Well be back.

Experience was excellent. Spent over hundred dollars to see HOW TO TRAIN YOUR DRAGON 3. Took grandkids. There were a lot of kids there but you didnt hear a peep out of any of them. My 3 year old granddaughter was still and quite. She loved it. Enjoyed the movie and seating. Just the concessions were outragous.

The is the best movie theater is the world! Everyone is so friendly, and free refills on drinks and popcorn all day! You can even get hotdogs! Coming here to see a movie is one of my favorite things. Always clean, perfect cinema experience!

Love everything about this theatre. Took my 3 daughters tonight and we really enjoyed the movie the popcorn and the seats and awesome variety of drink choices. Overall great place

They said their computer was down and they couldnt take my gift cards, but they did nt have any problem taking my debit card.

Great movies. Tickets are a little on the high prices side but other then that had a great time. Only thing is when I allow my teenagers to go alone someone has came in saying they had to leave since it was past time for kids w/o Parents to be there. It was recorded the second time it happened and a lawyer has been scheduled to speak to about tgis problem when I paid high price for him to see the movie

This is one of the nicest theaters in the area but has some of the best prices. They have very comfortable seats with stadium seating that reclines slightly but not automated and no footrest.

Love this low key theatre. Great staff, awesome slushi machine and free refills.

Had to leave not even an hour into the movie! Kids should not be allowed to be accompanied by one adult when the ratio is 1 to 12 kids in a rated (R) movie. It was a circus!!! 10 people got up and left asking for refunds. Management gave us free tickets but did not offer anything else to repremend the situation.

Always have a good time here. They keep it clean.

I watched the Grinch with my family and it was a great movie. The seats sit a little close, but they were cozy. Good experience!

I debated between 3 or 4 star one reason is the $1 convenience fee per ticket online I had to pay when they could just charge $1 total or no fee at all! Second reason being, we went to the late show to watch Fast & Furious (Hobbs&Shaw). Which was in a theater on the left of the main entrance in the mall. Halfway through the movie I came out to go to the restroom and both women & mens room were blocked off for cleaning even though no one was cleaning them. I had to walk to the other end almost to the exit to use the only one not blocked off on that end. It was a disaster in there. By the time I found a clean stall to use with toilet paper, washed my hands without soaking my shirt from the puddles of water everywhere, drying them, and then walking back across to the other side to were the movie was playing... I missed a good 15 min or so of a movie I just paid $30.36 (2 adult 1 child) to go see.

Awesome theater with free refills, an awesome slushy machine, and comfortable seats. The theaters themselves are a little small and seat less than 100 in each. Their party room looks great for kid parties.

Bad but not horrible

A little pricy but worth the comfort to see something on big scrren!!

Prices and deals could be better.

Very clean theater. Nicely updated and renovated. Staff was very polite and courteous. Great experience all the way around.

$6 dollar Movie tickets for Students plus free refills on any purchase! The theater is super nice and the employees were kind. I Drove 30 minutes just to go to this theater and it was worth it! Definitely my new theater of choice!