I usually go one in a week Saturday afternoon, I use the weight machines, the place is clean and the personal is great. My only concern is a bunch of teens hanging around the weight room with Cell phones. Today one of them was texting and pushing 60Lbs at the same time, one of the 25lbs dropped from bench and missed my foot for a inches.

I LOVE this Y! I am greeted warmly every time I enter and leave. All the instructors of classes I take (mostly Body Pump, Body Flow and Joy Riders) are excellent and very friendly as well.

I am highly disappointed at the experience that Ive had with the membership staff at the Kernersville location. This has not been a one or even two time incident. I have had several negative experiences with membership staff that have left my family and I feeling unwelcomed and unwanted.My kids and I truly enjoy the water park and playground, however to get to those facilities, we have to endure the membership staff and it has been absolutely frustrating on every single visit. The staff members are rude, snappy, condescending and impatient, this is over the phone and in person.There is a visible agitation from the staff members that Ive observed when checking into the Kernersville location and the guest waiver process has been an absolute nightmare each time weve brought a guest, the staff members have been rude, impatient and condescending through the process. They become flustered and have snappy and rude comments towards my family and guests.Staff members dont speak to my family when we walk past them, when we enter the building or exit. This has been my experience 90 % of the time. I also get a heavy sense of racism in the air when interacting with staff members. This is super disheartening to my soul.Additionally, my teenage guest was falsely excused of using foul language and reprimanded for it for an extremely rude, condescending and snarky manner. When I came to my guests defense in a polite manner, the YMCA team member proceeded to get into a back and forth with me in a rude manner. Who does that? Staff members should never get in a back and forth with a member who is paying good money for services. This is totally unacceptable. I also found out that this same staff member starting talking about me out in the open when I left to report her behavior.As stated my family and I have truly enjoyed the water park facilities and would love to continue to visit to enjoy the out water facilities, however I am extremely uncomfortable when interacting with staff members because of the rude manner that weve been treated. Ive contacted management about my experiences and I truly hope that this problem is fixed because their slogan for serving all people seems to be false. The unfair and rude treatment that my family has endured seems to be baked into the environment and I pray that it can be turned around quickly.UPDATE: Management contacted me regarding my concerns and they were apologetic which I truly appreciated. I was ensured that my concerns would be addressed with the staff as a whole. This is good news, however I am still apprehensive to go back for a visit since the staff have been consistently rude each time. Hopefully, they will change for the better.

Staff is more worried about you leaving on time than appreciating that you are a member with them. Most of the evening crew is rude and inconsiderate. Without warning several times they have turned out the lights even before closing time, making it difficult to find the exit door! Once was in the bathroom in the stall. Staff will turn the TVs off while you are watching it without warning and will announce over the PA they are closing and in essence Dont make them late. Find another place to take your family. YMCA stands for Y Must Close ASAP.

First, I have a family membership for my entire household so it isnt cheap for a monthly expense. However, my kids wanted to do swim lessons so I paid the extra for two kids to have the lessons. I should have known this place was a joke from this experience alone. Half of the classes, the moms, but mostly me, had to attempt to track down an instructor or even the aquatic director. Good luck.... When we did have an instructor show up, it was a different one each time because people werent showing up for work and not being scheduled for this paid class. No refunds, no apologies, and not even return phone calls. If theres a different person every day, how do you know where the class is? How do you know the progress of the kids? Other classes got certificates and ribbons saying what they could do and if they passed. My kids didnt get anything because they didnt even know it was the last day of class. Every time I got the opportunity to workout, there was no equipment available. And the icing on the top is why Im leaving a review. I cancelled my membership 3 weeks ago and they just took next months payment from my bank account. I called to get it straightened out and both people I can talk to are out of town for the next two weeks. Im not pleased. Id also add, the locker rooms always smell like feet, the showers smell foul, and lots of people get athletes foot and planter warts there!

Kids enjoyed it.Nice to have access to 4 different pools, hot tub, sauna, steam room, and more...Staff was helpful at anytime we had a question.

Great place to meet and workout we join 2 week agoAnd love it the staff is very helpful building is clean

The staff is friendly and the pools are really nice and clean. Summer camp the kids had a blast when they were young Id do it all over again. Teen camp is really great too they did a lot of fun activities on their level. They have plenty of programs for all ages and they have really great standards.

Excellent Customer Service

We love the YMCA in Kernersville. My family joined in spring of 2015. Most of the staff are friendly and personable. I would highly recommend this Y to any family looking to be more active and feel a sense of community.

I am super picky about who watches my kids, and where I work out. My kids and I love the staff in the kid care area, and I absolutely love the variety of classes offered. I regularly take Barre, BodyFlow, BodyCombat, and more recently started taking BodyPump. We love the splash park in the summer, and I’m excited for all the renovations happening! It’s my opinion that the facility and staff are a wonderful combo when it comes to what I look for in my gym. I’d recommend this place to anyone with a family for the monthly rate, child care, and variety of classes.

It sure was cooler when Bryan was here though, hes CUTE

I would give it a five out of five except some things just stay broken there...Maybe I should offer to fix them instead of whining...Otherwise its a great place for families..You end up getting to know everyone and their kids... The staff is excellent and overall the facility is clean and safe... Between the staff and the other members its never a problem or a worry if your child or children are out of your sight...Workout room is excellent and great selection of equipment and mats for stretching.... Locker rooms could be a little cleaner but otherwise its all good

The Kernisville ymca is a great place to go to the gym and practice and you can practice anything from basketball to soccer

I will begin by saying that my daughter and I joined the Y earlier in the summer and have really enjoyed the outdoor swimming area. She LOVES the splash park. Thats where the positive review ends. I gave one star because of a recent birthday party I attended with my family. The lack of professionalism was absolutely astounding. It made for a party full of tension between the guests and the staff. A swim instructor set the tone of the party by being very rude to the father of the special needs birthday child and the rest of the party guests. Sharing a pool is not an issue, but attitude is everything and between the instructor and lifeguards, it turned hostile. I personally overheard inappropriate conversations about the situation in the hallway between the employees. When the employees saw me they rushed into a room and quickly closed the door. I was not the only person to hear conversations of that nature. Even other YMCA members not associated with the party knew something was awry and were talking about it. One even commented to the mother of the birthday child saying Oh, youre the birthday mom everyone is talking about. Its a shame that a special needs family with a medically frail child with multiple handicaps was treated so poorly. This is a condensed review by the way. I could go on, but Ill spare you the rest of the details. Most of the party goers are actually members of this YMCA branch. With that being said, we will be canceling our membership.

Staff is extremely rude. It almost seems like the people commenting STAFF IS AMAZING LOVE IT are actually YMCA employees themselves, because nobody in their right mind would enjoy this group of people.

A couple weeks ago was my special needs sisters birthday and she was so excited we were going to the pool at the Y to swim. However due to a schedule error on the YMCAs behalf, the pool party was rescheduled. No big deal. Today we came back together for a second attempt and a super happy sister. However, once again someone at the Y had made a mistake and scheduled a large swim lesson. No biggie, we could share the pool right? Not only was the swim instructor rude, bossy, and disrespectful to my father and mother, but so was nearly every single life guard and attending staff member. My sister who is special needs was scolded for swimming to close to other children. My father was told to Deal With It and my mother was belittled. I came late and found out about this as I walked by the staff and heard them talking about my family in front of other members. And it wasnt oh man we made two mistakes in a row, no, they were ranting about the crazy mom who complained too much. No one had fun, all 40 some people that were at the party left angry, all of them are canceling memberships. None of us will ever be back, except to cancel. I know that people make mistakes, however this was over the top. The single worst yet expensive birthday party ever. This is not the entire story as I could spout on for some time. Needless to say it was horrendous.

Very nice and friendly, and very helpful in your journey to a relaxing better health.. And very supportive in the time of need when my father passed away on the 1st of may this year .. Thank you kernersville YMCA thank you for being there for our family and others..

This place is gross. I got athletes foot. Would not recommend.

The staff is as friendly as they can be - a great lift to my day (6 days/wk),and the pool aerobics instructions are THE BEST!!!!!

First of all this YMCA has 2 gyms- 2 big gyms at that The hours are also listed on the doors and website. The classes are challenging, the staff is friendly, and the place has a lot of activities for kids! Love it.

The YMCA was a blessing at my sons school for after school but the Summer Camp is not where I feel safe having my child. They are only allowed to go inside out of the rain if it is lightning and 45 kids do not fit under a 10x10 tent. They only go in if the temperature is over 90!!! I pull up in pouring rain to pick him up and I am told he was inside to use the bathroom....NO HE WASNT he was running through the grassy area with one shoe off to get his lunchbox that was sitting out in the rain!!! He didnt get to eat lunch because the counselors didnt have time to help him open his lunch while he was in a sling for a fractured collar bone from 6 days prior!!! Highly unorganized and not staffed properly to guarantee the safety of my 7 year old!!! You dont always get what you pay for! $130 a week for a member and the lunch that is included is from the Second Harvest Food Bank....at least let parents know ahead of time!!!

Used to be a great place to work out but theyve made a lot of recent changes that have been for the worse. I wont be going back. The staff and ownership are very rude as well.Id rather be out of shape than spend time at such an awful place.

Highly recommend you do not join this YMCA unless you enjoy constant change from your routine. The staff has some friendly folks but the majority and higher ups are terribly rude. The sauna STAYS BROKEN. No matter how many comment cards you write, theyll blow money renovating what doesnt need to be renovated before theyll fix things like a sauna. The locker rooms are hideous, how about renovating those!? Most ymcas in the triad have up to date locker rooms and his and hers saunas/hot tubs. This one does not. Staff turnover is high. There are no mirrors in the wellness center to check your form when exercising. They repainted the wellness center to a tacky orange and teal color as well. They took away a chunk of the machines to put upstairs in a boot camp/personal trainer room that they say youre allowed to use when paid classes arent using it... wow, need I say more? Its amazing how much money theyve spent in changing what didnt need to be changed and probably even more amazing how much money theyre losing on cancelled and suspended memberships. Go join the fitness center near hopkins road or if youre set on a YMCA membership, check out the jerry long in Clemmons!

Great Water Park Free To YMCA MEMBERS ANYWHERE

The girls 6th Grade Basketball Team coach is a disgrace. I do not know her name, but I will be following up to find it. She is teaching her girls the wrong lessons in life, and she is disgraceful in losing.

Very friendly love going to water fitness clasd

Its a very fun open place to swim

I shouldve read the other reviews. Filthy and old workout equipment, and got athletes foot from the lockerroom.

This is suppose to be a Christian organization and they only care about not offending the world! They are the worst ymca in the triad and are far from Christian. Do yourself a favor and avoid the athletes foot infested ymca of kernersville.

LOVE THIS PLACE AND THE EMPLOYEES!

Do not join if you plan to use water facilities. Smug lifeguards lie about lightning strikes, close sauna falsely claiming it is part of the pool deck (there is a gate that is pulled down to close the actual pool area, which they routinely do). They keep showers open during lightning storm because policies are thoughtless and lazy. They rip off customers by not doing refunds on missed lessons

Good

I got athletes foot from this place. Its disgusting.

I enjoy the classes and staff

The hours are just horrible