My first ymca. I love the people. I definitely love tge water aerobics good work out.

I can understand the holidays hours end with 12 pm the day before holidays. But I cant understand why the Schedule is keep changing. Its not friendly when you look at the schedule and came to the gym to play basketball but its being reserved for other event. Then you go to the service counter the staff just told you yes, we just change our December Schedule the 2nd time.The gym is also full of Coach who training basketball, when they training the just cover half of the court with 2 people. The rest of the court is packed with 20 people. Im shocked YMCA is allowing those happened.

A nice YMCA one of the better ones Ive been to throughout the years. They keep it clean here and the people are friendly. Equipment is available and they have a bunch of activities. The wife really enjoys her cycle classes.

What a GREAT facility!! Ive never been to a YMCA that has such a personable staff and super clean restrooms/showers and gym. I never have to wait to check it, ever! The parking is plentiful and there is even a small restaurant inside the front door. I recommend this Y highly. You wont be disappointed.

Have had a great time participating in different corporate events with the YMCA. Great people and a lot of fun!

This YMCA is very clean, has a lot of activities, classes, and lots of gym equipment. Very big gym and a great atmosphere. Me and my boyfriend have a membership and we love to come here. With Covid-19 going around they are using precautions very well with a lot of things spaced out, checking temperatures walking in and cleaning everything regularly.

I would highly recommend Brooks YMCA. Their facility is amazing and very clean and they always have a great selection of classes. The staff is very friendly and helpful.

I love this Y. The staff is so friendly and helpful. I go in early in the morning and Ms. Loretta and Ms. Sharon greet everyone with smile. They have many standout employees that really go above and beyond. I am thankful for this Y. It does so much for me and our community.

They have a very nice basketball court. But the time is very limited for actual playing the basketball. Always reserved for something else. Can they separate the court and let us playing the basketball? I understand it is a nonprofit organization. But the price is keep going up.

The Brooks Family YMCA is always very dirty. From the equipment to the locker rooms, I unfortunately find it the most unkempt wellness facility Ive been a member of. It doesnt seem like there is nearly enough staff members keeping the place clean and in order. The cleaning crew appears to be a family working out of an unmarked mini-van parked that parks in front of the building. A cleaner environment and better equipment could make this a 5 star location.

Come to Jacksonville every two months to visit my mom. The YMCA, even before I became a member again, always allowed me to work out and treated me well. This location has everything and very friendly staff. Great organization!!!!

My Spouse and I are very pleased with our experience of the programs weve experienced to date. The Facility is truly well designed to accommodate the memberships respective program needs. The Staff are very responsive to the Ys Membership and their needs.

Love the Y.. From yoga to body flow to workout machines, they have it all. Great place for soul,body and mind.

Love the people here . The swimming class is great .It’s clean and plenty of towels . The amenities are good .

SPA is always close.Update: They have cleaned the spa area and it can be use. Loved the sauna rebuild and all new wood. Nice! I am impress. Congratulations!I only give 4 stars because of the smell of the all in face, hair and body wash. Please try to replace it.

Its pretty busy here, but everyone is nice and helpful. I like the wide variety of exercise classes they have. Its pricier than other gyms, but I feel its well worth it.

My original review was 5 stars but I have since dropped it down to two stars. I do like the Y, I signed up specifically for the swimming pool (which is well maintained and indoors) I do not like the piped in music, its loud and very distracting. Its so loud I can hear it underwater.I have also found the front desk staff to be extremely rude, unsympathetic, bored, snapping their gum at me a few times and often rolling their eyes at me on several different occasions. Also, the rudest receptionist refused to give me her name and was not wearing a name tag. She was the person who signed me up. I never got a tour of the facilities. I have never been approached by a staff member to see if I needed help or further orientation.My suggestion is that you can train staff to carry out skills but you cannot ingrain a positive attitude into people.My only other qualm is that it is a little expensive for what it is.

It is always. Too cold need sweater.1Went for yoga class also play Boccia ball there. Subway is good.

One of the best facilities Ive been to! They offer different exercise classes, you can get personal training, and some days there are some really intense, but friendly 5on5 pick- up basketball games in the gym. They also hand a amazing yoga class they offer. Only thing is sometimes it should be held I the basketball gym, because its beginning to behind popular, and the room its in is bigger, just not Big enough sometimes.-#Ac3

I just finished a 5 week rehab with personal trainer Veronica. I had rotator cuff surgery and had finished regular PT, but I was still having problems.Veronica assessed my issues and developed a program to strengthen the affected area. She was very patient and took the time to explain how each exercise would affect my recovery. She showed me the proper way to do each exercise.At the end of my last session I feel that I have vastly improved and with further suggestions from Veronica I will continue to improve at a rapid pace.I would highly recommend Veronica for anyone needing personal training.

Nice Y, little small on the weight floor. They could really use some more equipment. Daycare backs up about 9am. Then they bring the wait list out. So get there early.

I have been using Brooks Y swimming pool for almost 10 years in the winter months. I use it for water aerobics (not a class) 3-4 times per week. When I first started attending, the pool area was quiet (no music piped in) and it was relaxing physically and mentally. After a couple years, they started piping what they call music into the pool area. When I inquired about it, they stated that it was to help the life guards keep awake! If a life guard cant stay awake for 20 minutes before they change stations, they shouldnt be life guarding.I have about 50% hearing loss in both ears, so when I say the music is too loud, take my word for it - it is loud. Last winter I began wearing two sets of gun range level ear plugs - one pair in the ears and the other as ear phones. Most days the bass was still booming. On days when it is really blasting, I will ask them to turn it down. Sometimes they do, but usually not or not enough to make a difference. October is here and soon I will have to move inside with my water workout. I simply dread the time when I have to go back to the Y, but they are the closest public place with an indoor pool. If I can get there right after they have finished the aerobics class around 11:30 a.m., the music is not so loud; however, depending on which life guards are on duty, it is soon jacked up again.Swimmers probably dont hear the music because their head is usually in or under water; however, for those who do water aerobics, they usually dont have their head under water and the music is too loud, distracting and usually only what the millennial life guards want to listen to. You might ask me why I dont go into the warmer, smaller therapy pool. One, its too warm and two, I use the lanes for part of my workout. Not looking forward to another 6 months inside at Brooks Y pool. What a nice surprise it would be to have someone in management actually read this and do something about the loud music. Dont get me wrong - its not that I dont like music. I was a music major and music teacher years ago. I just have difficulty with loud.

Do y’all have adult league basketball?

Very clean and accommodating. Staff is nice but you can tell they are faking it.

I done with the YMCA. Overpriced and it seem like weight plates have been removed. If you’re really into weight training this is not the place to be..They are not enough weights to work out. the people are allowed to just walk in the gym for free, so I just cancel my membership last week for the simple reason why continue to pay for something that other people just get he hook up to play ball. You can tell who are the members and who are not. Being at the YMCA you can tell that the gym has lost a lot of member because they use to have real peak hours not anymore.

With a 7pm to 10 pm open gym on Monday printed on the schedule and when you came here the gym is full of other events. And the staff just telling u we made a mistake on the schedule! And this is not the first time this mass happened.Sorry I have to drive 20 mins back home.

Did not have a welcoming experience. My crew and I were just trying to play some half court pick up basketball when we were told by other patrons there, NOT employees, that we have to run Full Court because thats how they run it there and its been that way for years. So we were basically kicked off the court even though it said on the schedule that it was open court and anyone could play. We went to management but management didnt do anything. They seemed to be incompetent and had no authority over the situation. So beware folk, if you wanted to join this Y with the hopes of playing a simple game of basketball, note that it will not happen. They seem to have a cult like, unwelcoming feel in the gym that management or anyone allegedly in power has control over. Cant speak on the rest of the Y but the Gym area is trash and I nor the rest of the 7 people in my crew will not be joining because of it. We shall not be spending our hard earned money where we do not feel welcomed or important as newcomers.

Service is excellent. theyve started to clean the pools and sauna lot more which is nice.never have to weight to use equipment. they have a ton of classes to choose from and stay open to 10pm

I come for physical therapy (they have some of the best, most experienced therapists too) twice a week since January 2015. They are the nicest people to deal with and very understanding and flexible. The YMCA part is also full of polite and nice people. Always the to help and always have a smile. It is super clean and well maintained. State of the art equipment and people who know how to use it there to help.

I love this place !! A Good Family Place to go and work out.

Is the best gym I have been in

The best gym Ive ever belonged to. The group classes are great for every skill level, every body type, age group, I love it and have been going for the last 10 years!

Per email update to members:For your convenience, the Brooks Family YMCA will stay open until MIDNIGHT on Tuesdays beginning Tuesday, May 9! The therapy pool will remain open until 10:00pm and the lap pool will remain open until 10:45pm. We also invite you to get in the game during Open Gym or join us for our X-Factor Group Exercise class at 10:00pm. Tell your friends! We look forward to seeing you soon!Great gym, cardio equipment should be fixed and tuned up more often. Otherwise, clean and friendly place.

I came here as a visitor of a friend, it seems like a really good gym, the staff are really friendly when I accidentally locked my stuff in my locker. I had a really nice time in the sauna that was basically nobody there because it was late at night

They have so much here, so you never have nothing to do, there are many programs to choose from, and the facilities available seem endless. The environment is also very friendly and supportive. I recommend this gym to anyone from a single athlete to a whole family. You wont regret coming here.

Largest YMCA i have ever been in. Superb.

This place is great..The facility is nice & they also had a nice daycare for my daughter.

Brooks YMCA has been a God send to me. Through the Silver Sneakers program I have full membership access to the facility, its programs, classes and staff. It is a clean, safe, well equipped facility in which to work out and learn. The staff is friendly, helpful and very knowledgeable. The programs are informative and the classes are challenging and fun.

Creme Dela creme of YMCAs all of the equipment first rate lockers come equipped with locks towels are fluffy

Nice facility with childcare so my husband and I can work out. Friendly staff and good variety of exercise classes available.

Love this place! Just wish it stayed open later. I love how clean they keep the bathroom areas. Definitely a great gym for the whole family.

Very nice. Well worth joining.

One of the best YMCAs are there ever been to. They take a personal interest in you they have personal trainers that will work with you they have two floors they have so many different classes yoga Zumba, bicycling they have two pools an Olympic swimming pool where you can do laps and then regular pool its kind of on the warm side supposed to help you with your joints and your muscles, have a hot tub. Off Centurion Parkway ..you need to least go try it... Its fantastic

Good atmosphere with a lot of exercise gear. Worth joining up....

This gym is the best in town. The instructors are first rate and the classes are unmatched at any other fitness facility around. I drive 20 miles round trip because I just love this place! The cost is higher than other gyms but trust me, its worth every penny.No contracts to sign and easy to opt out if needed. Also, a referral program in place when friends join up you get a free month.I highly recommend the Brooks YMCA for anyone looking for a quality gym.

Paid $50 per month just for playing indoor basketball. However, the basketball court is always occupied by other events.

The staff and facilities here are great, they have it all. There are also vendors selling products and produce near the entrance so picking up some things after a Saturday morning workout and grabbing a Subway sandwich on the way out can be nice. They also host the occasional community event here for children.

This is a 2 story premier gym with all the amenities. The group workout classes have the best instructors that teach the Les Mills exercise programs. There is an indoor pool and basketball court and it also has day care available. If you want to get in shape and feel comfortable doing it this is the place to go.

I just love Brooks Family Y. The Yoga Classes,and, playing Boccia,are great! Ive learned to relax more. I so enjoy meeting and,being around so many friendly people.

Absolutely amazing place! The staff is super friendly and helpful!

This place feels modern. Has a lot of extras for the price. Temporary lockers to store your stuff in while working out and no extra charge. Pool, hot tub, and sauna.

Last week my husband (who is a ymca member at another location) went with me to a physical therapy appointment thinking that he could work out while I had my therapy but was told that he was not allowed. Period. End of conversation. (Why not offer a guest pass for the day and say “If you would like to join us in the future you can add this location for an additional $6 a month.”) Instead, he sat at a table waiting for me to complete my pt appointment. At one point he needed to use the toilet but was told that he couldn’t because it was for ymca members only, even after he explained he was a ymca member at another location. We both felt VERY unwelcome. Surely there could have been another way to handle the situation!

Great rehab pool and another big pool for laps. They have a sauna, showers, jacuzzi, and a decent gym. They have good ambience in the gym too.

Great place to use the gum. Use the pool, dance classes friendly people work there very helpful.

Staff is friendly. Front desk is a little unorganized at times. But I really enjoy the group classes. And my son enjoys going to child care. He did soccer last year and we loved it.

Clean. Friendly, knowledgeable people. Yoga classes are excellent. Love working with the weights and on the machines. Cant wait to go back tomorrow!

Worst customer service ever.First, they change business hours without notifying gym members; the past two times Ive been theyve been closed when they advertise open. Apparently youre supposed to check their website and read the tiny text at the top? Ever heard of a mass text or email, the way any modern business would handle unexpected closure?Second, they mens sauna has a 50/50 chance of being on and even when it is on its maximum temperature is 130 F. I as well as many other members have mentioned the issues with the sauna and been told many times that they would be fixed yet it still is a problem.The staff and management seem to be really comfortable doing the bare minimum and are happy to ride out the clock just to get their paycheck.

The people that I ran into were very helpful and nice.

The southern lady answering the phone named Ms Loretta (I believe ) was very rude and unprofessional. She was screaming at me to hold on. She cut me off when I was asking questions about the thearpy pool hours. She offered an excuse instead of an apology when I asked why she screamed at me. Her excuse was that shes really busy. When is it ever acceptable to scream at customers?! She also said they do not have managers at the YMCA?! This lady has no manners. She needs to be retrained.

Spoke with representative in member services about guest passes since I cancelled my membership of 10 plus years due to deterioration in areas of the facility; the purpose of the guest passes was to take a look at the facility for improvements; the representative was slightly rude and not amenable.

Small bit really nice people community

My father goes for a Parkinsons exercise group. It has been fabulous for him. Thank You!

We went to the Sports Rehad Center because my son pulled a hamstring at practice and the therapist happens to be a part of this facility so he met us there for a consult. The smell of Subway makes you exercise more so you can possibly have a sub afterwards. I didnt go further than that but the rehab center therapist gives you great info on your injury and the best advice.

Best work out places in town. Very friendly staff members, a nice clean modern like style touch to the surrounding areas, great sport programs, exercising classes, and plenty of machines too workout with 2 stories of them. This is one of the greatest workout places I would return every time.

The place is awesome but the staff jasmine and chad ridiculously disrespectiful with no understand for kids and parents culture. This is suppose to be a family thing when people dont have a problem these to make problems for no reason. I order food for my kids the order came the lady jasmine told them they had nobody by the name. Lying. My kid has been there all day I dropped him off there. All she had to do is call him over the intercom if i wasnt a working parent and paying ymca so he could have something to do. I could have cook food and took him to a park. People make problems for other people when its not necessary. Then I call to vent to a manager. Jasmine asks if it could be anyone. I said as long as it someone who can help me she puts someone on the phone just as worst as her. Mr. Chad was very rude no understand and for the well being of my child or regards for a working parent. That is. Place for entertainment for kids not a jail house.Then jasmine tells the delivery lady that we no better then to send food there to the front desk. There is nothing in there policy that states any this foolishness thats you people that dont like they jobs should not be hired they should stay home. Best of luck if u have a issue with Jasmine and chad.

Best place to workout! Lots of classes and variety of equipment to choose from. They also offer summer camps for little ones!

Awesome place, were Silver Sneakers members, so many healthy activities, such a clean, well kept surroundings, helpful, friendly staff.

The staff is very nice and friendly. The pool has been closed half a dozen times we wanted to use it. From bad past experience today we checked the website and it said it open. Lies all lies. We have even called and the front desk said the pool was open and it wasnt. FYI when I canceled they still charged an extra $117 for the next months membership. I guess 20 days notice to cancel isnt enough time for them to not charge for the next month.The gym is nice, just very pricey.

I freaking love this gym Ive never felt this way about any gym in life it motivates me to go work out because they have so many options of things to do, basketball, hot and cold pool, sauna, hot tub, and classes. Theres no excuse here really

All of the activities and the inside is wonderful to see

1. Amazing place for workout.2. They have a lot of services available for all age groups.3. Not expensive.4. Play area for kids is amazing.

These guys are great. They even understood that I was late for my first class (as a guest) very efficiently helped me with the waiver documents and pointed me to where I needed to go. I very quickly signed up for their one week pass since they have ALL the Les Mills classes I like and then some. I did BodyJam for the very first time and her class was PACKED, based on her personality, you soon knew why. I appreciate their consideration for travelers, as well as their awesome temporary plans to suit all levels of commitment!

I attend my Silver Sneakers class here. A large facility with a friendly staff and many amenities. There is also a subway sandwich shop on the premises.

Friendly and helpful staff; nice atmosphere.

Good facility. Good classes. A little bit busy. Never clean floors in the sauna (asked a few times during past 5 years).

Great place for wheelchair basketball practice!

Brooks YMCA is hands down the best! It is truly a no judgement zone and they want the best for you. Its always clean and the staff will go out to their way to help you.

I dont know where this is the only YMCAs I know of are from New York City and they are gay party places. Ever since the village people in their song. Everybody knows that.

Its a friendly inviting professional Family Place! It offers variety cleanliness and class.

Wow! This place has everything. Towel service, lockers, pool, sauna free weights, plenty of machines, child-care, tons of classes for free and some very special ones that cost anywhere from $20-40 a person. Love it there.

I really like this place. Workers are fast and friendly. Parking and driving is under construction.

Went for a tour, place is beautiful. Not crowded, has everything you can think of plus a great view. Much better, more spacious, and more classes than a regular gym

Lots of group exercise classes and if the Jaguars win on any Sunday, come in and join on Monday and they will waive the $60 initiation fee. The negative is that all of the rooms do not have wipes to wipe down equipment and mats after use. Always get a towel if you lay on the mats!

The childcare here is wonderful. The staff goes above and beyond to make you feel comfortable and that they have everything under control. Theres an outdoor playground and a separate room for infants. The pool is nice and clean and the staff is great. My only complaint is that the pool area isnt bigger. Its large but I come from a Y that had an entire indoor kids playground pool lol. The workout facility is nice with update equipment and everyone generally cleans up after themselves. The basketball court is great and the pickup games look pretty competitive. Great place. Another downfall is the unheksthy subway attached to its side. Not exactly what I expected given the antiobiotics in the meat and the bread but its better than a McDonalds. The yoga studio and other classrooms are superb.

Always nice, a bit on yhe expensive side but nice.

Nice place has a pool

Good place to work out. Lots of classes to join and different equipment to use. Staff are great too!

Theres plenty of equipment, many free classes to enjoy such as yoga, indoor pool and basketball court along with a sauna and whirlpool.

Used to be decent. I absolutely hate this place nowadays. You get shafted unless you opt to pay for a trainer or sign up for classes.

This place is huge upgrade from the Williams family Y I was a member of last year. They have a indoor pool, hot tub and sauna where as the Williams does not. It does cost a little more though.

Traveled to Jacksonville for a week on business, hotel was close to this location. I am a member in Tampa, staff was friendly and facility was nice, adequate selection of equipment, although a bit crowded during peak times after normal working hours.

The only Y in Jacksonville with a pool and a Hot tub. Very clean with just about every piece of equipment you could want. A very friendly and well trained staff.

Great facilities and looks more like a private gym than a YMCA. But it can be very busy at certain times

Great facility. Very family friendly. Something for everyone.

Love this place. I would get a membership simply by how clean it is.

Social and they know my face! I excercise a lot more with their help and guidance!

, best YMCA in Jacksonville indoor pool great Aqua Fitness instructors showers towels hair dryers its really quite nice

Love this place. They host our special Olympics practice and have great child care for my son

Its a good spot to get all your excerise needs I went on a one day waiver for basketball.

Great looking YMCA thanks for opening your doors to allow volunteers to shower during hurricane relief